Attachment 0001 - Statement of Objectives - Fitness Center Front Desk.docx

This is a Statement of Objectives (SOO) for front desk operations at the 48th Fighter Squadron Services (FSS) Fitness Center located at an Air Forces in Europe installation. The contractor shall provide comprehensive front desk services including member check-in/check-out, access control via member identification verification, facility tours for prospective members, membership inquiries and sales support, basic administrative tasks, and general customer service. The front desk operator must maintain a professional appearance, demonstrate excellent interpersonal skills, and possess knowledge of fitness center amenities, membership options, and facility policies. The position requires availability during all facility operating hours, with flexibility for shift work and weekend coverage as needed.

The contractor is responsible for ensuring the front desk area remains organized and presentable, managing visitor logs, assisting with equipment orientation for new members, promoting fitness programs and services, and supporting the fitness center staff in maintaining a welcoming environment. The successful contractor must be able to work independently, handle multiple tasks simultaneously, and respond professionally to member concerns and inquiries. The work is performed on-site at the 48th FSS Fitness Center under the supervision of the Fitness Center Director, with performance evaluated based on member satisfaction, operational efficiency, attendance reliability, and adherence to facility policies and security protocols.