Attachment 0001 PWS Family Connections revised 04 June 2026.pdf

Performance Work Statement Rock Island Arsenal Family Connections

04 June 2026

1. General Requirements: This is a non-personal services contract to provide services to military families in accordance with the Family Advocacy Program (FAP). The objective of this program is to prevent child abuse/neglect and other forms of family violence, to strengthen military families, and to enhance their ability to adapt to military life. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn, is responsible to the Government.

2. Description of Requirement: The contractor shall provide direct in person group-based services to military families in the Quad City area. Families eligible to receive services under this contract include active duty, National Guard, and Reserve service members from all branches of the military, and their dependents. Surviving family members of active duty are also eligible, as well as active-duty retirees. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, supervision, as well as non-personal services necessary to perform direct group-based services as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform to the standards in the contract. The Contracting Officer’s Representative (COR) will be the main point of contact for day-to-day operations of the work to be performed.

3. Background: The FAP holds the responsibility in Department of the Army’s policy on the prevention, identification, reporting, investigation, and treatment of domestic violence and child abuse. The Contractor shall provide services to support this mission.

4. Scope: Contractor shall provide services to eligible families which are located within a 30-mile radius of Rock Island Arsenal. These services shall include dissemination of parenting material, facilitation of a weekly playgroup, and a monthly military and children activity. It is estimated that this program will require 50-60 hours per month in order to adequately perform all duties. Two Contractor employees may be necessary for larger events. Materials/services provided by the Contractor shall include:

4.1. Plan and facilitate the Discovery Time parent/child play group on a weekly basis.

Contractor shall provide this play group to military families and shall be responsible for the costs of supplies, activity fees (i.e. museum fees), and the contractor’s transportation. At a minimum, each play group shall include an activity (craft, story, and any other relevant activities) and last 120 minutes in length. Parenting education, such as child development, setting boundaries or communication shall also be offered as part of each session. Topics should be relevant to the 0-5 age range. This can be in the form of class type, providing materials or in modeling such behaviors one on one with a parent as the contractor identifies the need of parent. Current attendance averages 15 participants.

4.2. Plan and facilitate monthly group activities that enrich the service member/child relationship. Length of activity shall be approximately 120 minutes. Provide service members with information on child development and act as a resource for information to assist service members in their parenting roles. Contractor shall be responsible for the costs of supplies, activity fees, and the contractor’s transportation. Current attendance averages 60 participants.

4.3. Provide parenting and family enrichment information on relevant topics to military parents with children aged birth through adolescence monthly. Contractor shall utilize a variety of methods to present this information to the intended population to include social media, newsletters, informational tables, and any other relevant materials. At a minimum, one parenting class shall be held per quarter for at least one hour in length on the installation. All eligible MWR patrons will be eligible to attend classes. Current attendance averages 10 participants.

4.4. Meet monthly with the Family Advocacy Program Manager (FAPM) to discuss program elements and plan for upcoming events.

4.5. Recognize the following Army observances during activities: Child Abuse Prevention Month (April), Month of the Military Child (April), Military Spouse Appreciation Day (May), Domestic Violence Awareness Month (October), and Military Family Appreciation Month (November).

4.6. Submit a written lesson plan to the COR to include a schedule of activities and events for the month at least six weeks prior to that month. For example, the lesson plan for October would be due by 20 August. The lesson plan shall include flyers for the events and materials needed to conduct an event.

4.7. Submit an After-Action Report (AAR) to the COR by the 5th of the following month for the previous month’s activities. This report shall include sign-in sheets from all events, participant evaluations, total contractors’ costs for each activity, and a summary of the month’s activities to include any issues, successes, or unresolved questions arising from the event. An acceptable quality level of performance will be conducts 95% of scheduled playgroups, monthly activities and quarterly classes without cancellation or rescheduling. Additionally, participants will be offered a survey after each activity to provide feedback. The FAPM, who also serves as the COR will review all evaluation forms on a monthly basis and needs assessments as submitted.

4.8. Establish program outcome evaluations that are measurable and submit progress on those objectives to the COR on a quarterly basis.

4.9. Report any suspected incidents of abuse or issues of concern to the FAPM. An annual mandatory reporter training will be facilitated by the FAPM which all contracted staff must attend. This training will be 90 minutes in length.

4.10. Be familiar with community resources and coordinate referrals to those agencies when the need arises.

4.11. The contractor shall submit to the FAPM on a template for a needs assessment every six months. The FAPM will then distribute the needs assessment through command channels for feedback. The FAPM will then share results with the contractor who will utilize results to plan for future programming.

5. Performance:

5.1. Period of Performance: The initial period of performance (POP) will be for 10 months with four option years. The base POP will be from 1 August 2026 to 31 May 2027. The option years will be from 1 June to 31 May in the 4 subsequent years.

5.2. Hours of Operation: The Contractor is responsible for conducting business at times convenient for the needs of the families and program requirements. This includes availability except Federal holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks within this PWS when the Government is not closed for the above reasons.

5.3. Recognized holidays: The Contractor shall not be required to perform on the following days:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

5.4. Place of Performance: The work to be performed under this contract shall be performed in various locations as needed to meet the scope of the PWS. All parenting classes will be conducted on the installation. The playgroup will have dedicated space on the installation to include storage. Playgroup and service member group activities may be conducted in the community on occasion such as local parks, museums, and other family attractions. An office space will be provided in the Army Community Service (ACS) office for administrative work.

5.5. Inclement Weather: In the event of any activity cancelation due to inclement weather, the Contractor shall notify the COR immediately to ensure proper notifications are made. In the event the Contractor cancels an event due to inability to staff an activity, the activity will be rescheduled as soon as possible.

6. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum satisfaction rate as reported by the families served.

7. Special Qualifications:

7.1. All Contract employees providing direct service to families must have a bachelor’s degree in social work, psychology, human services, or family services and a minimum of two years’ experience in working with parents, children, and families.

7.2. Contract employees providing direct service to families or their immediate supervisor must be certified as a Parent Educator through a program such as Healthy Families of America, Parents as Teachers, or another reputable program.

7.3. Demonstrate familiarity with the military system.

7.4 A contract staff with a Tier-1 Child Care (CNACI) background check shall be present at all activities performed under this contract and must be providing line of sight supervision for any other contract staff present (see 12.5). Contractor will have 30 days from time of award to have a qualified member of the staff complete all forms and submit them to the FAPM to begin the CNACI process. No service can be provided until at least one member of staff has a favorable CNACI. With additional staff completing the paperwork to initiate the background check process within 14 days of hire.

8. Post Award Conference: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. A post award conference will be held within five business days of the award of the contract before performance commences. The purpose of this meeting is to identify primary points of contact, scope of efforts, tentative schedule of activities, tasks and technical objectives of the resultant contract. The Post Award Meeting will be held in person in the ACS office.

9. Contracting Officer’s Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the Procurement Contracting Officer (PCO) and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

10. Contractor Employees:

10.1. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in community settings where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractors will be issued Common Access Cards which will identify them as contractor employees.

10.2. Contractor Personnel Conduct: Contractor personnel conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/gratuities, and on a non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the US Army Facilities.

10.3. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the PCO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the PCO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the PCO , and in the event the PCO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the PCO may affect other remedies they deem necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

11. Phase In/Phase Out:

During the first 30 days, the Contractor shall have key personnel on board to ensure a smooth transition and to maintain services at the required level of proficiency. During the first 30 days, the Contractor will focus on marketing of the program. Within the first 14 days of the contract, the Contractor will provide the COR and Contracting Officer an operating plan, specifying a training program, courses, method of accomplishment, dates to be completed, and a staffing plan with dates for transferring responsibilities for each division of work. The Operating Plan shall be subject to the Contracting Officer's approval. The Contractor will provide the COR and Contracting Officer a phase out plan at least 60 days prior to the contract’s expiration to include a staffing plan for the final 30 days and a transition plan for any participants needing individualized services.

12. Security and Key Control:

12.1. Physical Security: The Contractor shall safeguard all government equipment, information, and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

12.2. Key Control: NOTE: All references to keys include key cards. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys to the Contracting Officer.

12.3. Lost keys shall be reported to the COR and the PCO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re- key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

12.4. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than

Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

12.5 Background Check Requirements for Family Advocacy Support Services:

12.5.1 The Contractor shall ensure that each individual hired under the contract has a favorable background check. The Contractor’s pre-employment screening shall consist of: review of application / resume, personal interview, reference checks (minimum of two past employer references), assessment of individual’s eligibility, qualifications, temperament and suitability for work with families, and a check of the State Child Abuse Registry by using www.nsopw.gov (for those states that authorize this check) and the National Sex Offenders Registry.

12.5.2 Once all pre-employment screening requirements have been completed (the Contractor should not forward a request for background checks if pre-employment screening reveals mandatory/automatic disqualifying offenses [see below]), the Contractor shall forward the completed “Pre-Employment” packet to the FAPM. The Contractor shall ensure all forms are complete and legible prior to submission. The packet shall contain applicable background check forms such as: IMCOM Worksheet 30A, Work Order Ticket Checklist; IMCOM Form 30, Background Check Work Order Ticket (Sections III & IV completed); DD 2981, Basic Criminal History and Statement of Admission – (Department of Defense Child and Youth (C&Y) Programs); OF 306, Declaration for Federal Employment; DA Release/Consent Statement; DA Form 5018- R, ADAPCP Client’s Consent Statement for Release of Treatment Information; IMCOM Worksheet 29, Child Services SCHR Residency Information Sheet; current resume, two past employer references checks completed with documentation; and proof of citizenship (Birth Certificate, Certificate of Citizenship-INS, and Certificate of Naturalization, DS- 1350, FS-545, or FS 240).

12.5.3 The FAPM shall review the Pre-Employment packet for legibility and completeness and coordinate with Contractor’s Program Manager (or POC designated by Contractor) to correct any deficiencies prior to submitting to the Contractor Determination Entity (CDE) Hub. Once the packet is accepted, the contract staff will receive instruction to initiate the National Background Investigation Bureau (NBIB) Child Care Tier 1 with State Criminal History Repository Check (SCHR) (formerly called Child Care National Agency Check and Inquiries (CNACI)) or Tier 1 with SCHR (or equivalent TIER investigation without SCHRs in combination with the SCHR Special Agreement checks) and Interpol checks (as required). The individual must complete Electronic Questionnaires for Investigations Processing (e-QIP) system within 1-2 days of receiving e-QIP link for the TIER 1 investigation and respond to any corrections requested within 1 day. Contractor shall ensure individual’s timely completion of fingerprinting at the RIA Security Office. The Contractor shall provide the instructions to the individual and direct immediate compliance (within 7 days after being notified by the FAPM). (May need to have prints re-taken if prints are unclassifiable. If reprinting is required, individual should report for re-printing within 3 days of notification.) If the individual fails to complete background check requirements within prescribed timelines they will be removed from contract.

http://www.nsopw.gov/

The FAPM will receive from the CDE Hub the interim suitability adjudication results of the FBI Fingerprint Check and the Installation Records Check and documentation an investigation was submitted on the Background Check Verification Checklist. If the results are favorable, the contractor can begin work with children under Line-of-Sight Supervision of a contract staff member with a favorable CNACI. The individual is not cleared to work outside of LOSS until a favorable final suitability adjudication checklist is received showing completion and adjudication of the Tier I w/SCHR.

Once the favorable Final Suitability Adjudication Background Check Verification Checklist is received by the FAPM, the FAPM will provide a copy of the final suitability determination to the Contractor within three business days of receiving the results. This checklist will indicate the completion dates of all prescreening documents, IRCs, FBI Fingerprint Check, and the Tier 1 with SCHR (or equivalent Tier investigation without SCHRs in combination with the SCHR Special Agreement checks) and Interpol checks (as required). The FAPM will also provide a letter notifying the Contractor that the individual is CLEARED to provide services under the contract and does not require LOSS. This letter will be maintained by the FAPM for two years following the termination of the individual’s services.

12.5.4. Derogatory Information – If the background checks and/or investigation reveal derogatory information, the Contractor shall be notified if the Department of the Army G-1 Consolidated Services Suitability Cell (CSSC) requires additional information or there is a mandatory disqualifier. Requests for additional information from the CSSC must be responded to within a timely manner (not longer than 10 days). (**Note** The actual background check results are property of the U.S. government and will not be released to the Contractor or anyone else to include the individual). Individuals with any type of derogatory findings or discrepancies will not be authorized to work under this contract until an INTERIM favorable adjudication determination is made by the CSSC. Individuals may be required to provide further information to the CSSC to receive a final adjudication. At any time, the Contractor may elect not to proceed with the adjudication process and dismiss the individual from working under this contract.

The Contractor can also elect to proceed with the adjudication process and await final adjudication. Once final adjudication has been made by the CSSC, the FAPM will provide a letter notifying the Contractor of the individual’s status of “suitable” or “unsuitable”. This letter of suitability will be maintained by the FAPM for two years following the termination of the individual’s services. All documentation forwarded to the Contractor in regard to background checks/investigations and the suitability determination shall be placed into the individual’s file maintained by the Contractor.

12.5.5. Background Check Reverification Requirements: All individuals are required to reverify IRCs, FBI Fingerprint Checks, and SCHR Special Agreement Checks every five years. The background checks will expire 5 years from the date of the earliest returned background check document. If derogatory information surfaces during reverification that could put children at risk the individual should be removed from contact with children until case is adjudicated and individual found suitable for continued employment. Individuals will not be authorized to provide services under this contract if any portion of their background checks have expired. Contractor will maintain tracker of when reverification is due for all individuals and will submit, to the FAPM, the following reverification paperwork not later than 90 days prior to expiration: IMCOM Worksheet 30A, Work Order Ticket Checklist, IMCOM Form 30, Background Check Work Order Ticket (Sections III & IV completed); DA Release/Consent Statement, DA Form 5018-R, ADAPCP Client’s Consent Statement for Release of Treatment Information; IMCOM Worksheet 29, Child Services SCHR Residency Information Sheet.

12.5.6. Mandatory / Automatic Disqualification. No person, regardless of circumstances, will be approved to provide services under this contract if the individual has been convicted in either a civilian or military court (to include any general, special or summary court-martial conviction) or received non-judicial punishment under Article 15 of the Uniform Code of Military Justice, of a sexual offense, a drug felony, or any criminal offense involving a child victim.

Additionally, an individual that has been held to be negligent in a civil adjudication or administrative proceeding concerning the death or serious injury to a child or dependent person entrusted to the individual’s care, is not eligible to provide care under this contract. Army Directive 2014-23 and DoDI 1402.05 provide detailed information regarding criteria for mandatory disqualification and criteria for presumptive disqualification.

13. Antiterrorism (AT) and Operations Security (OPSEC)

13.1. For contractors requiring Common Access Card (CAC):

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with inquiries (NAC) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD approved remote access procedures; or

(3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC but require access to a DoD facility or installation:

Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

13.2. AT Level I Training: AT Level I Training: All contractor employees, to include sub-contractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and sub-contractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and sub-contractor personnel.

13.3. Access and General Protection/Security Policy and Procedures:

Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

13.4. iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

13.5. Requirement for OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

RIA specific provision/clause language:

a. A non-disclosure agreement will be signed by the project prime before report/start date of contract.

b. All Training will be face to face, provided by a level II certified ATO and OPSEC officer, conducted on RIA. Any conflicts with training locations/performance will be directed by the project COR.

c. Contractors, sub-contractors will be escorted by the COR in areas where they may be exposed to classified and/or sensitive materials. All contractor employees, including subcontractor employees who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials. The Vendor will coordinate with the COR and/or the facility security office for access when required.

d. Building Stand-Off: All occupied buildings on Rock Island Arsenal require a 40 feet standoff by all vehicles and equipment. At no time will unoccupied vehicles, equipment or tools/toolboxes be left unattended within 40 feet of installation buildings.

e. All personnel requesting access to Rock Island Arsenal will only enter through a manned and operational Access Control Point and present a United States National or State issued identification that is capable of being scanned for valid entry. All contractor and contractor employees' vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the Rock Island Arsenal. Only authorized individuals that pass a screening and vetting process will be permitted access. All contractor and subcontractor personnel will be required to submit the required identification credentials and must receive a favorable background check as conducted through the National Crime Information Center (NCIC) Interstate ID Index (III) to gain access and work on the installation.

14. Emergency Services:

14.1. The Contractor shall have competent personnel trained in first aid and capable of dealing with minor personnel injuries. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the PCO or COR within 30 minutes of the incident.

14.2. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

15. Resources: The Government will provide the contractor for use in connection with this contract all Government forms, regulations, and some resources to use with families, as requested through the COR.