Attachment 0001 - Performance Work Statement - Auto Collision - Body Repair.docx

PERFORMANCE WORK STATEMENT

Attachment 0001

14 April 2022

Auto Collision - Body Repair Transportation Branch Office of the Program Manager, Saudi Arabian National Guard (OPM-SANG)

C.1 General: This is a non-personnel services contract to provide Auto Collision – Body Repair services support. The United States (U.S) Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the U.S Government.

C.1.1 Description of Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Auto Collision – Body Repair services for a variety of vehicles as defined in this Performance Work Statement (PWS). The contractor shall be a General Motors (GM) certified maintenance and repair facility. The contractor shall perform to the standards in this contract.

C.1.2 Background: OPM-SANG Transportation Branch supports ground capabilities within the Kingdom of Saudi Arabia. In order to maintain an operative fleet of vehicles contractor shall provide personnel who possess the technical skillset to repair commercial automotive vehicles.

C.1.3 Scope: The contractor shall furnish all personnel, management, transportation, material (including common shop supplies) and equipment, except as provided herein as U.S Government furnished, to perform automotive repair collision damage. Contractor shall not perform work considered to be outside the scope of the contract. The contractor’s Project Manager shall notify the Contracting Officer (KO) or Contracting Officer Representative (COR) in writing of any work requested that the contractor’s Project Manager considers as being outside this PWS.

C.1.3.1 Personnel: The contractor shall provide an onsite Project Manager physically present during routine core hours (8:00 a.m. 3:00 p.m., Sunday through Thursday) who is fluent in English. This individual shall be responsible for the overall management and coordination of this contract with the U.S Government. When contract work is performed at times other than normal working hours, an on duty individual shall be designated to act for the Project Manager. The Project Manager shall insure that the COR is notified when he/she is leaving the work premises. Project Manager shall be thoroughly familiar with Auto Collision – Body Repair necessities.

C.1.3.1 Management Authority: The individual designated as Project Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract and shall be responsible for contract performance under this PWS.

C.1.4 General Requirements

C.1.4.1 Identification of contractor employees and personal appearance: Each of the contractor employees shall conspicuously display on their person a badge (furnished by the Contractor) which shall include the full name of the employee and the legal name under which the contractor is doing business for this contract.

C.1.4.2 Auto Collision Operating Hours: Operating hours shall be (8:00 a.m. 3:00 p.m., Sunday through Thursday) ending time may be flexible upon request of contractor and approval of the COR, if necessary to satisfy mission requirements.

C.1.5. As part of internal monitoring of performance, the contractor may develop internal forms for collision repair.

C.1.6 A file of all inspections conducted by the contractor and corrective action taken. This documentation shall be made available to the U.S Government upon request.

C.1.6.1 An inspection system which shall specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection.

C.1.7 Quality Assurance: The U.S Government will monitor the contractor’s performance under this contract.

C.1.8 Access to Facilities: The contractor shall provide access to contractor operated facilities as authorized by the Program Manager, KO or COR.

SECTION 2 DEFINITIONS

2.1 Backlog: Backlog is defined as all job orders received and not completed or evacuated by a maintenance activity/unit. All job orders accepted by collision activities (include those awaiting inspection, awaiting shop, in shop, awaiting parts and deferred maintenance) will be included.

C.2.2 Common shop supplies: Basic supplies used in the daily operation of a mechanic shop.

C.2.3 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the U.S Government. The term used in this contract refers to the prime.

C.2.4 KO: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the U.S Government.

C.2.5 COR: An employee of the U.S Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

C.2.6 Quality Assurance: The U.S Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

C.2.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

C.2.8 Repair: To restore an item to serviceable condition through correction of a specific failure or unserviceable Condition.

C.2.9 Operating Hours: Sunday through Thursday, unless specified otherwise.

C.2.10 ACROYNMS

COR, Contracting Officer Representative GFP, U.S Government Furnished Property KO, Contracting Officer PRS, Performance Requirements Summary PWS, Performance Work Statement QA, Quality Assurance TE, Technical Exhibit

C.3 U.S Government Furnished Repair Parts. The U.S Government will not provide repair parts, tools, or equipment.

C.3.1 Fuel: The U.S Government will provide all engine fuels for all U.S Government furnished vehicles. Authorization shall be coordinated with the KO or COR.

C.4 GFP: The U.S Government will not provide GFP.

SECTION 4 CONTRACTOR FURNISHED PROPERTY

C.4.1 The contractor shall furnish each auto body mechanic with the tools capable to complete repairs.

SECTION 5 GENERAL MAINTENANCE REQUIREMENTS

C.5 The contractor, as an independent contractor and not as an agent of the U.S Government, shall establish a work force to operate and manage, a collision repair facility.

SECTION 6 AUTO COLLISION – BODY REPAIR

C.6.1 Auto Collision and Body Repair: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform automotive collision and body repair services. The contractor shall provide a price list for all repairs to include but not limited to: all labor hours for repairs and labor rate(s) billed at a rate then no greater than the General Motors Flat rate manual. The acceptance of the repaired vehicle will take place after the inspection of repairs by a designated OPM-SANG representative.

C.6.1. PARTS: The contractor shall provide a price list for all major parts.

C.6.1.2 For repairs and services not covered above and faults found while in the shop being repaired the contractor shall submit an estimate or repair / replacement and receive COR or KO concurrence prior to completing the additional work.

C.6.2 The contractor shall provide safe and secure storage for OPM-SANG vehicles while in the repair facility preventing theft and vandalism. Parking of vehicles on the street, in open lots, or areas not under the contractors’ direct control at any time is unacceptable. Any further damage incurred after scene of incident will be at contractor expense.

C.6.3 Warranty: All repairs, service and parts must come with manufactures warrantee and shall comply with Kingdom of Saudi Arabia’s (KSA) Laws and Regulations.

SECTION 8 QUALITY ASSURANCE PERFORMANCE EVALUATION

C.8.1 Quality Assurance Surveillance (QAS) - The goal of QAS is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the KO and contractor, which enables positive, open, and timely communications. The foundations of these relationships are built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in section 8 to ensure the contractor is in compliance with contract requirements. The COR shall always contact the contractor's program manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from his designated representatives, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard.

C.8.2 Surveillance Method - The COR will use random monitoring to evaluate performance of the contractor. This quality assurance method is designed to evaluate some, but not all, of a specific contract requirement.

C.8.3 Surveillance Matrix - The specific tasks for collision repair are listed in the PWS. The service requirements are summarized into performance objectives that relate directly to mission essential items. Performance standards define desired levels of service. The performance threshold outlines the minimum acceptable levels of service (AQL) required for each requirement. These thresholds are critical to mission success. The U.S Government performs surveillance to determine if the contractor meets or does not meet the desired standards of service. Table 7.3 provides the Performance Requirements Summary.

C.8.3.1 Performance Requirements Summary

PRS#2. Section C.9: Contractor shall develop and implement a safety plan that supports year round facility operations in a manner to prevent accidents and preserve the life and health of both contractor and U.S Government personnel involved with the performance of this contract.

C.8.4 The Project Manager shall meet with the COR as needed (or as requested by the COR) during the first two months of the contract. The dates of these meetings will be given to the contractor by the COR.

C.8.5 After the first two months, meetings shall be held monthly or as deemed by the COR. Meetings shall also be held whenever a contract discrepancy report is issued or whenever the COR considers a meeting necessary. The purpose of these meetings is to discuss progress and problems in performance. A mutual effort shall be made between the Project Manager and the COR to resolve all problems identified. In the event problems cannot be resolved, the KO shall be notified for decision and resolution.

C.8.6 A U.S Government representative will take written minutes of these meetings. The minutes will be signed by the COR and the Project Manager. Should the Project Manager not concur with the minutes, he/she shall state in writing the areas of non-concurrence. A copy of the minutes shall be furnished to the KO by the COR.

C.8.7 Progress Report Contractor shall inform the COR on a daily basis of the completion of repairs and status of completion... Contractor format is acceptable.

C.8.8 Service Request List: Contractor shall retain a record keeping of a list of services accomplished during the life of the contract. The U.S Government shall have access to these records and be available upon request.

C.8.9 When an Acceptable Quality Level (AQL) is not met (Table 8.3.1, Performance Requirements Summary) the COR shall inform the contractor's Project Manager and the KO. This feedback will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR shall document the discussion and place it in the COR file.

C.8.10 If the contractor is not responsive to requests for corrective action to deliverables or performance remains unsatisfactory, the COR will initiate a Contract Discrepancy Report (CDR) and notify the KO of the finding(s). If the KO determines that the CDR is valid, the KO will forward the CDR to the contractor for a response. The contractor shall acknowledge receipt of the CDR in writing. The CDR will also state how long after receipt the contractor has to present a Corrective Action Plan to the COR. The CDR will require the contractor to document the cause of the unsatisfactory performance, corrective action(s), and actions to prevent future occurrences. The KO, in conjunction with the COR, will evaluate the contractor’s Corrective Action Plan to determine acceptability.

C.8.11 Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed-fee deductions, or other actions deemed necessary by the KO. A written sample CDR shall provide the contractor the following content: Contract Number, Name of COR, Date and time observed discrepancy, Discrepancy or Performance Problem, any attachments, whether a written corrective action plan is or is not required, date written corrective action plan is required, and a contractor receipt acknowledgement entry.

C.8.12 The QAS results are used to determine ratings entered in the annual Contractor Performance Assessment Reporting Systems (CPARS).

SECTION 9 SAFTEY

9.1 Safety: The contractor shall develop and implement a safety plan that supports year round facility operations in a manner to prevent accidents and preserve the life and health of both contractor and U.S Government personnel involved with the performance of this contract.

9.1.1 The KO may, by written order, direct additional safety standards during the life of this contract. Any adjustments resulting from such direction will be in accordance with the changes clause of the contract.

9.1.2 The contractor shall provide employees with and require the use of safety equipment, personal protective equipment and devices necessary to protect the employee.

9.1.3 The contractor shall provide initial indoctrination and such continuing instruction as will enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions. Initial Indoctrination shall include instruction in safe practices, proper use, care and maintenance of tools and equipment, reporting all accidents and individual responsibility for accident prevention.