Attachement 01 Statement of Work for Temperature Monitoring NCAH.pdf

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US Department of Agriculture (USDA)

Statement of Work

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Table of Contents

Project Title

General Information

1.0 Background

2.0 Objective

3.0 Scope

5.0 Contract Type and Period of Performance

6.0 Performance (Place and Hours of Operation)

7.0 Invoicing

508 Contractor Requirements

8.0 Technical Requirements -Tasks

8.1 Vendor Performs and Provide

8.2 Requirements

8.3 Progress/Compliance/Quality Assurance

8.4 Government Furnished Equipment

8.5 Support Services

8.6 508 Compliance Requirements

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National Center of Animal Heath

Statement of Work (SOW)

Temperature Monitoring System: Hardware, Calibration, Software, and Maintenance Services.

General Information

1.0 Background

The National Centers for Animal Health (NCAH) is seeking to replace its legacy AmegaView Temperature Monitoring System (TMS), which is currently at end-of-life (EOL) status. The replacement system is required to monitor critical laboratory environments, including ultra-low temperature units, refrigerators, freezers, incubators, water baths, CO2 levels, humidity and Ln2 Liquid Nitrogen tanks.

2.0 Purpose

The purpose of this acquisition is to obtain a TMS Services and Support contract that includes full installation, decommissioning of AmegaView, onsite software annual license renewal, maintenance training, and equipment calibration support services for the NCAH laboratories.

3.0 Scope

Vendor will be expected to furnish and install a temperature monitoring system across NCAH located: 1920 Dayton Ave, Ames IA. NCAH has over 90 buildings sitting on 520 acres (Campus map is attached).

NCAH will initially have a requirement for 1150 probes that will be installed on -80 and -20 freezer, refrigerator/freezer combo units, refrigerators, water baths, Liquid nitrogen tanks, CO2 levels, humidity and incubators across the campus, and will require a transmission system that is cellular capable and will span across the entirety of the NCAH campus.

The price includes all required equipment, training and installation/ oversight of the system.

The Vendor will be required to work closely with the Contracting Officer, Contracting Officer Representative and Calibration Program Manager to develop a rollout design and plan. The design drawings will include required system gateways, transmitters, temperature sensors, and identification of software required to operate the system.

The Vendor shall manage support regarding specific deliverables that are provided below Vendor will include all licenses for the first year of operation as well as installation and training required to operate the system.

Vendor will provide on-site supervision for all personnel performing installation in support of the USDA NCAH.

Contract Requirements

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4.0 Technical Requirements | Tasks

4.1 The vendor shall perform and provide:

4.1.1 On-Site Technical Support

1. Provide an on-site technician for up to twenty-four (24) weeks per year to support system operation, maintenance, calibration, and troubleshooting.

4.1.2 Preventive Maintenance and Operational Verification

1. Perform preventive maintenance and operational verification for all system components and monitoring points in accordance with ISO-compliant procedures.

2. Document all activities and provide required certificates or checklists.

4.1.3 Calibration

1. Calibrate all designated NCAH monitoring points as identified by the Government and in accordance with the design maps.

2. Provide calibration records meeting ISO, traceability, and USDA documentation standards.

4.1.4 Documentation Requirements

1. Provide full ISO-compliant documentation for all maintenance, verification, calibration and accredited certificate reports, installation, and configuration activities.

2. Ensure documentation is complete, legible, and submitted within required timeframes.

4.1.5. Software Maintenance and Upgrades

1. Install all Vendor-provided software updates and upgrades necessary to maintain system functionality and compatibility

2. Coordinate all software actions with USDA IT security requirements.

4.1.6. Battery Replacement and Hardware Checks

1. Provide and install new batteries for all system components as required.

2. Perform a functional inspection of all hardware in accordance with Vendor SOPs.

4.1.7. Dialing, Panel, Battery Network, and e-mail Testing.

4.1.8. Probe Verification

1. Independently verify readings for all probes at least once annually, for all probe types.

2. Provide a verification certificate for each probe.

4.1.9 Provision of Equipment and Materials

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1. The Contractor shall furnish all items required for system functionality, including but not limited to:

• receivers, transmitters, software, add-ons, probes, tools, cables, and batteries

• monitoring capabilities for:

– Temperature: -160.0°C to +60.0°C

– Relative humidity: 0% to 100%

– Carbon dioxide: 0% to 100%

– Oxygen: 0% to 100% integrated within the software platform

4.1.10. National Institute of Standards and Technology (NIST) Certifications.

4.1.11 Installation and Installation-Related Troubleshooting

1. Provide expert installation services.

2. At no additional cost, provide any unanticipated equipment necessary to ensure full monitoring functionality.

3. Resolve installation-related issues in accordance with system requirements and manufacturer specifications.

4.1.12 Corrective Maintenance and Issue Resolution

1. Provide expert troubleshooting and corrective action for all hardware and software issues within five (5) calendar days of Government notification. Wire inspections and repairs.

4.1.13 Warranty and Replacement

1. Provide no-cost replacement of any Contractor-supplied items that fail within the first twelve (12) months of installation or service activation.

4.1.14. Calibration protocols accredited to ISO 17025 Calibration methods, verified by NCAH Calibration Lab and Quality Assurance Staff.

4.1.15. Copies of Technician Training Records.

4.1.18. Own transportation in and around campus.

4.2. Contractor Requirements:

4.2.1. Vendor Technician will obtain and maintain the appropriate USDA Security Clearance.

4.2.2. The Vendor Technician must comply with USDA and APHIS policies regarding on-site work, including (but not limited to) as applicable: online training, contractor orientation, notification policy for work on-site, obtaining PIV or other credentials.

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4.2.3. The Vendor Technician will be required to sign a non-disclosure agreement.

4.3. Progress/Compliance/Quality Assurance:

4.3.1 The Vendor will propose an annual calibration and maintenance schedule to ensure the system continues to work appropriately for the NCAH campus.

4.3.2 The Vendor shall provide monthly updates on the calibration and maintenance of the monitoring system to the Contracting Officer Representative.

4.4. Government Furnished Equipment:

4.4.1. NCAH will provide access to lab equipment.

4.4.2. NCAH will provide access to needed workspace and storage areas.

4.4.3. NCAH will provide network support of vendor equipment.

4.5 Support Services Includes:

4.5.1. Vendor will provide (1) onsite contractor for the equivalent of 2 weeks of the month for calibration and maintenance support and in emergent scenarios within 12 hours of monitoring failures.

4.5.2. Vendor shall perform calibration and maintenance tasks for the TMS system.

4.5.3. Vendor Technician would need to be available upon request to answer any questions or provide information for ISO onsite external audits.

4.5.4. Vendor Technician place of duty shall be at 1920 Dayton Ave, Ames, IA 50010.

4.5.5. Vendor shall provide parts warranty covering manufacturer defects for all-system hardware that may be repaired/replaced.

4.5.6. The Vendor Technician must have 24/7/365 Night, holiday, and weekend live company technician personnel for technical support calls

5.0 Contract Type and Period of Performance.

This is a firm fixed price order for installation, decommissioning of AmegaView, warranty, training, calibration, and onsite maintenance support services. The Period of Performance shall consist of a base period of 12 months with 4 option years.

6.0 Performance

The vendor will be expected to work closely with the Contracting Officer Representative and Program Manager to develop and provide a plan of action to ensure installation of equipment and verification of functionality is completed in the established timeframe.

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7.0 Invoicing

Invoices shall be submitted through the Invoice Processing Platform (www.ipp.gov). Payments shall be made according to the firm fixed prices established in the contract. Invoices shall be submitted in arrears and prepared in accordance with FAR 52.212-4(g).

8.0 Section 508 Compliance Requirements

E201 Application

E201.1 Scope. ICT that is procured, developed, maintained, or used by agencies shall conform to the Revised 508 Standards.

E205 Electronic Content

E205.1 General. Electronic content shall comply with E205.

E205.2 Public Facing. Electronic content that is public facing shall conform to the accessibility requirements specified in E205.4.

E205.3 Agency Official Communication. Electronic content that is not public facing shall conform to the accessibility requirements specified in E205.4 when such content constitutes official business and is communicated by an agency through one or more of the following:

1. An emergency notification.

2. An initial or final decision adjudicating an administrative claim or proceeding.

3. An internal or external program or policy announcement.

4. A notice of benefits, program eligibility, employment opportunity, or personnel action.

5. A formal acknowledgement of receipt.

6. A survey questionnaire.

7. A template or form.

8. Educational or training materials; or

9. Intranet content is designed as a Web page.

E205.4 Accessibility Standard (WCAG 2.0). Electronic content shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (Incorporated by reference, see 702.10.1).

E206 Hardware

E206.1 General. Where components of ICT are hardware and transmit information or have a user interface, such components shall conform to the requirements in Chapter 4.

E207 Software

E207.1 General. Where components of ICT are software and transmit information or have a user interface, such components shall conform to E207 and the requirements in Chapter 5

Exception from E207.1 General: Software that is assistive technology and that supports the accessibility services of the platform shall not be required to conform to the requirements in Chapter 5.

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E207.2 WCAG Conformance. User interface components, as well as the content of platforms and applications, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

Exceptions from E207.2 WCAG Conformance:

1.0 Software that is assistive technology and that supports the accessibility services of the platform shall not be required to conform to E207.2.

2.0 Non-web software shall not be required to conform to the following four Success Criteria in WCAG 2.0: 2.4.1 Bypass Blocks; 2.4.5 Multiple Ways; 3.2.3 Consistent Navigation;

and 3.2.4 Consistent Identification.

3.0 Non-Web software shall not be required to conform to Conformance Requirement 3 Complete Processes in WCAG 2.0.

E207.3 Complete Process for Non-Web Software Where non-Web software requires multiple steps to accomplish an activity, all software related to the activity to be accomplished shall conform to WCAG 2.0 as specified in E207.2.

E208 Support Documentation and Services

E208.1 General. Where an agency provides support documentation or services for ICT, such documentation and services shall conform to the requirements in Chapter 6.

E301 General

E301.1 Scope. The requirements of Chapter 3 shall apply to ICT where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

E302 Functional Performance Criteria

302.1 Without Vision. Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

302.2 With Limited Vision. Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

302.3 Without Perception of Color. Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

302.4 Without Hearing. Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

302.5 With Limited Hearing. Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

302.6 Without Speech. Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

302.7 With Limited Manipulation. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

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302.8 With Limited Reach and Strength. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.9 With Limited Language, Cognitive, and Learning Abilities. ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

502 Interoperability with Assistive Technology

502.4 Platform Accessibility Features. Platforms and platform software shall conform to the requirements in ANSI/HFES 200.2, Human Factors Engineering of Software User Interfaces — Part 2: Accessibility (2008) (incorporated by reference, see 702.4.1) listed below:

A. Section 9.3.3 Enable sequential entry of multiple (chorded) keystrokes.

B. Section 9.3.4 Provide adjustment of delay before key acceptance.

C. Section 9.3.5 Provide adjustment of same-key double-strike acceptance.

D. Section 10.6.7 Allow users to choose visual alternative for audio output.

E. Section 10.6.8 Synchronize audio equivalents for visual events.

F. Section 10.6.9 Provide speech output services.

G. Section 10.7.1 Display any captions provided.

503 Applications

503.1 General. Applications shall conform to 503.

503.2 User Preferences. Applications shall permit user preferences from platform settings for color, contrast, font type, font size, and focus cursor.

Exception from E503.2 User Preferences: Applications that are designed to be isolated from their underlying platform software, including Web applications, shall not be required to conform to 503.2.

503.3 Alternative User Interfaces. Where an application provides an alternative user interface that functions as assistive technology, the application shall use platform and other industry standard accessibility services.

503.4 User Controls for Captions and Audio Description Where ICT displays video with synchronized audio, ICT shall provide user controls for closed captions and audio descriptions conforming to 503.4.

503.4.1 Caption Controls Where user controls are provided for volume adjustment, ICT shall provide user controls for the selection of captions at the same menu level as the user controls for volume or program selection.

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503.4.2 Audio Description Controls. Where user controls are provided for program selection, ICT shall provide user controls for the selection of audio descriptions at the same menu level as the user controls for volume or program selection. 504 Authoring Tools

504.1 General. Where an application is an authoring tool, the application shall conform to 504 to the extent that information required for accessibility is supported by the destination format.

504.2 Content Creation or Editing Authoring tools shall provide a mode of operation to create or edit content that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1) for all supported features and, as applicable, to file formats supported by the authoring tool. Authoring tools shall permit authors the option of overriding information required for accessibility.

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion.

Authoring tools shall, when converting content from one format to another or saving content in multiple formats, preserve the information required for accessibility to the extent that the information is supported by the destination format.

504.2.2 PDF Export. Authoring tools capable of exporting PDF files that conform to ISO 32000-1:2008 (PDF 1.7) shall also be capable of exporting PDF files that conform to ANSI/AIIM/ISO 14289-1:2016 (PDF/UA-1) (incorporated by reference, see 702.3.1).

504.3 Prompts. Authoring tools shall provide a mode of operation that prompts authors to create content that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1) for supported features and, as applicable, to file formats supported by the authoring tool.

504.4 Templates. Where templates are provided, templates allowing content creation that conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG

2.0 (incorporated by reference, see 702.10.1) shall be provided for a range of template uses for supported features and, as applicable, to file formats supported by the authoring tool.

602 Support Documentation

602.1 General. Documentation that supports the use of ICT shall conform to 602.

602.2 Accessibility and Compatibility Features. Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

602.3 Electronic Support Documentation. Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

602.4 Alternate Formats for Non-Electronic Support Documentation. Where support documentation is only provided in non-electronic formats, alternate formats useable by individuals with disabilities shall be provided upon request.

603 Support Services

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603.1 General. ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

603.2 Information on Accessibility and Compatibility Features. ICT support services shall include information on the accessibility and compatibility features required by 602.2.

603.3 Accommodation of Communication Needs. Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

Instructions to Offerors 508

1 Provide an Accessibility Conformance Report (ACR) for each commercially available Information and Communication Technology (ICT) item offered through this contract.

Create the ACR using the Voluntary Product Accessibility Template Version 2.1 or later, located at https://www.itic.org/policy/accessibility/vpat. Complete each ACR in accordance with the instructions provided in the VPAT template. Each ACR must address the applicable Section 508 requirements referenced in the Work Statement. Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanation’s column, or through additional narrative. All "Not Applicable" (N/A) responses must be explained in the remarks/explanation’s column or through additional narrative. Address each standard individually and with specificity, and clarify whether conformance is achieved throughout the entire ICT Item (for example - user functionality, administrator functionality, and reporting), or only in limited areas of the ICT Item. Provide a description of the evaluation methods used to support Section 508 conformance claims. The agency reserves the right, prior to making an award decision, to perform testing on some or all of the Offeror’s proposed ICT items to validate Section 508 conformance claims made in the ACR.

2 Describe your approach to incorporating universal design principles to ensure ICT products or services are designed to support disabled users.

3 Describe plans for features that do not fully conform to the Section 508 Standards.

4 Describe "typical" user scenarios and tasks, including individuals with disabilities, to ensure fair and accurate accessibility testing of the ICT product or service being offered.

5 Prior to acceptance, the government reserves the right to perform testing on required ICT items to validate the offeror’s Section 508 conformance claims. If the government determines that Section 508 conformance claims provided by the offeror represent an inaccurate level of conformance than what is actually delivered to the agency, the government shall, at its option, require the offeror to remediate the delivered item to align with the required Section 508 conformance claims prior to acceptance.

https://www.itic.org/policy/accessibility/vpat