Attach. 1 - Statement of Work.pdf
PDF 2 MB Posted
- Attached to
- Telestream Services
- Solicitation number
- FA462026QA256
About this file
This is a Statement of Work (SOW) for a Telestream Software Maintenance Contract at Fairchild Air Force Base, Washington, effective February 20, 2026.
The contractor shall provide software updates, support, and troubleshooting services for multiple Telestream systems including Vantage Transcode, Vantage Analysis Pro, Vantage Workflow Designer, Send to Avid Playback and Interplay Delivery, V-Avid Advanced Avid Option, V-Camera, and Lightspeed systems located at the Joint Personnel Recovery Agency (JPRA) in Spokane, Washington. Support services must be provided by fully-trained Telestream technicians and include problem diagnosis and software updates. The required support level is Silver, available Monday through Friday from 6:00 AM to 6:00 PM Pacific Standard Time, excluding federal holidays, with a 6-8 hour response time during regular business hours. The contractor must ensure JPRA has 24-hour access to the Telestream Customer Portal Knowledgebase and educational content, and must provide English-speaking priority telephone support via a toll-free number during specified hours. Critical restrictions include prohibiting the contractor from receiving system logs or accessing Telestream systems remotely due to the nature of government work. The contractor must provide appropriate credentials and written confirmation from Telestream authorizing support services with the quotation submission; award will not be made without adequate proof of credentials. The JPRA work center operates Monday through Friday, 7:00 AM to 4:30 PM, excluding some federal holidays.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Attach. 2 – Air Force Specific Terms and Conditions.pdf | ||
| 26QA256 COMBO.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Statement of Work (SOW)
Telestream Software Maintenance Contract
Fairchild AFB, WA
20 February 2026
1. Description of Services. The contractor shall provide software updates support, and troubleshooting for Telestream Vantage Transcode, Vantage Analysis Pro, Vantage Workflow Designer, Telestream Send to Avid Playback and Interplay Delivery, Telestream V-Avid Advanced Avid Option, Telestream V-Camera, and Telestream Lightspeed systems at the Joint Personnel Recovery Agency (JPRA) 11604 W. Newkirk Road, Spokane WA, in accordance with all federal, state, and local laws, and regulations; manufacturer’s recommended standards;
commercial requirements; copyright laws and this Performance Work Statement (PWS).
1.2. Scope of Work. The scope of coverage ensures the Telestream Vantage Transcode, Vantage Analysis Pro, Vantage Workflow Designer, Telestream Send to Avid Playback and Interplay Delivery, Telestream V-Avid Advanced Avid Option, Telestream V-Camera, and Telestream Lightspeed systems stay up-to-date and operational.
1.2.1. Support. The contractor shall provide fully-trained Telestream technicians for support on Telestream software. This support includes: Diagnosis of problems; and software updates.
1.2.1.1. Telestream Vantage Transcode, Vantage Analysis Pro, Vantage Workflow Designer, Telestream V-Avid Advanced Avid Option, Telestream V-Camera requires Silver level support Monday through Friday, 6:00AM – 6:00PM Pacific Standard Time (PST) excluding holidays with 6-8 hour response time during regular business hours, including Contractor shall assure JPRA has 24 hour access to Telestream Customer Portal Knowledgebase and educational content.
JPRA will not be able to send logs to the contractor, due to the nature of the government work.
In addition, JPRA will not allow remote access to any of the Telestream systems.
1.3. Response Times.
1.3.1. Telestream Vantage Transcode, Vantage Analysis Pro, Vantage Workflow Designer, Telestream V-Avid Advanced Avid Option, Telestream V-Camera: Shall be Monday through Friday, 6:00AM – 6:00PM Pacific Standard Time (PST) excluding holidays with 6-8 hour response time during regular business hours. Contractor shall assure JPRA has 24 hour access to Telestream Customer Portal Knowledgebase and educational content.
1.3.2. All: English speaking, priority telephone support, via a toll-free number, shall be available from 0600-1800 PST (Monday – Friday).
1.4. Proof of Credentials
1.4.1. Contractor must provide appropriate credentials and confirmation from Telestream that they are authorized to provide support for Telestream software. This information shall be provided along with the contractor submitted quotation and no award will be made without adequate proof of contractor credentials.
FA462026QA256
Attach. 1 - Statement of Work
2. General Information.
2.1. Hours of Operation. This work center is staffed during normal business hours;
Monday-Friday, 0700-1630, excluding some federal holidays. The observed date for federal holidays can be found on the OPM.gov site under holiday schedule.
3. Appendices.
Appendix A – Equipment List
- Telestream Software
- V-XCPROCONN-SW (includes Vantage Workflow Designer, SD & HD transcoding for proxy, web, edit, broadcast server, and MXF formats including IMF and DPP)
- V-AVID
- V-ANLZ-PRO-SW
- V-CAMERA-SW
FA462026QA256
Attach. 1 - Performance Work Statement
File details come from the government source that posted it. Updated .