Attach 7_PWS_29 July 2021_21-R-3014_Optical.pdf

29 July 2021

Attachment 7

PERFORMANCE WORK STATEMENT (PWS)

Optical Lab Staffing

Part 1

1 GENERAL: This is a non-personal services contract to provide 1 Lead Optical Fabrication Technician, 17 Optical Fabrication Technicians and 5 Optical Fabrication Technician Helpers. The Lead Optical

Technician shall serve as a contractor supervisor and a Contract Company Liaison. The Contract Company shall be a company that can support monthly on-site visits to the Optical Fabrication Lab. The Contract

Company must also possess extensive optical laboratory process experience in pursuing Opticians for hire.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the

Contractor who, in turn is responsible to the Government. The contracting company must be able provide on-site representation for employee issues and resolutions.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, transportation, supervision, and other items and non-personal services necessary to perform the duties of a 1 Lead Optical

Fabrication Technician, 17 Optical Fabrication Technicians and 5 Optical Technician Helpers, as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The BAMC Optical Fabrication Laboratory provides services to all branches of the

Armed Forces by fabricating prescription eyewear required. As the largest full service specialty Army

Optical Lab, it is responsible for the annual production of over 365,000 pairs of spectacles for its 140 plus global clinics. The BAMC OFL also serves as a key player in the Department of Defense Optical

Fabrication Enterprise with the capability to support the DOD’s largest fabrication laboratory in Yorktown

Virginia. The BAMC OFL has an average of 10,000 line items of supply that require daily maintenance in various supply systems.

1.3 Objectives:

1.3.1. Provide support services to satisfy the overall operational objectives of the BAMC Optical

Fabrication Lab.

1.3.2. Provide contractor services and deliverables through the performance of Opticianry skills, eyewear production and support activities.

1.4 Scope: The contractor shall provide 17Optical Fabrication Technicians, 1 Optical Fabrication

Technician Leader and 5 Optician Helpers to support the production of prescription eyewear.

1.5 Period of Performance: The period of performance shall be for a base year of 12 months plus 4 option periods of 12 months. The Period of Performance reads as follows;

Base Year 01 October 2021 – 30 September 2022

Option Year I 01 October 2022 – 30 September 2023

Option Year II 01 October 2023 – 30 September 2024

Option Year III 01 October 2024 – 30 September 2025

Option Year IV 01 October 2025 – 30 September 2026

FAR 52.217-8 01 October 2026 – 31 March 2027

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The following is a list of legal federal holidays that services shall not be performed. Services shall not be performed on any other day declared a federal holiday.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day

Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business as follows: Contractor shall perform 40 hours per week at a rate of 8 core hours per day. Commencement of working hours will be assigned to accommodate mission requirements at the discretion of the laboratory management between the hours of 6:00 AM to 9:00 PM (0600 – 2100). The Contractor may be required to work alternate shifts as such: 6:00 AM to 3:00 PM (0600 – 1500), 8:30 AM to 5:30 PM (0830 – 1730), and 12:00 PM to 9:00 PM

(1200 - 2100), Monday thru Friday except Federal holidays as listed above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the

Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 Overtime. Not required

1.6.4.1.1 Emergency Essential Positions. This is not an emergency essential position

1.6.4.2 Scheduled Absences. Scheduled absences such as vacations, continuing education units, personal time off shall be scheduled at least 30 calendar days in advance and mutually agreed upon by the COR or designated Government Representative, the Department Chief or designated Government Representative, contract employee, and the contract company

1.6.4.3 Unscheduled Absences shall be called into the COR or designated Government representative by the contract employee or representative for contract company within the first 2 hours of each duty day that he/she are unable to report to work

1.6.5 Place of Performance: The work to be performed under this contract will be performed at:

San Antonio Military Medical Center North

The Optical Fabrication Laboratory

BLDG 4196, Engineer Street

Fort Sam Houston, TX 78234-6200

Some tasks are performed at local off site locations (ie. required training and administrative requirements);

travel to these sites and government offices will not be provided. Contractor personnel must provide their own transportation.

1.6.6 Type of Contract: The government will award a firm fixed contract

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have the minimum of a clear background investigation prior to commencement of work under this contract, and must maintain the level of security required for the life of the contract. As a minimum, the contractor providing service requiring operating government-furnished workstations that have access to Department of

Defense e-mail and requiring unescorted entry to a restricted area/Controlled Areas, must successfully complete a National Agency Check (NAC). Government will allow a 30 day grace period from date of employment in order to complete and pass the required investigations. Any employees that cannot successfully receive a clearance of criminal background check will not be allowed to continue term of employment. The security requirements are in accordance with the attached DD254.

1.6.7.1 Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable

DoD security regulations and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract.

Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases and entrance to the installation. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date. The Contractor shall ensure all contractor employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the PM or alternate immediately upon discovery. The Contractor shall ensure that the

COR is notified the same day the employee reports an ID lost or stolen. The Government shall conduct criminal background checks on all Contractor employees in accordance with the procedures set forth in

Public Law 100-235, DoD Directive 5200.28, DoD Directive 5200.2-R, DoDI 1402.5. and submit to the

PM or the Alternate. The Contractor is responsible for ensuring all Contractor employees must complete the SF86, Authorization for Release of Information form and ensure all background check submittals are initiated in accordance with this PWS prior to employees providing services at SAMMC facilities.

Background checks shall be based on fingerprints of individuals obtained by qualified Government law enforcement or security personnel, inquiry’s conducted through the Federal Bureau of Investigation (FBI) and the State Criminal History Repository check, and a local Installation Record Check., if required. The procedures for completing the required background check are outlined in the Department of Defense

Instruction (DoDI) 1402.5.

1.6.8 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The contractor shall comply with all

Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements.

1.6.8.1 Key Control: The contractor shall abide by all current BAMC key control and lock combination procedures. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the

Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.8.1.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.8.1.3 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8.2 Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases and entrance to the installation. Additionally, all

Contractor employees must be issued a special identification card issued by BAMC PMO Badge and is required prior to reporting for duty.

1.6.8.3 Lock Combinations: Not Applicable.

1.6.9.4 Operational Security (OPSEC) Requirement

1.6.9.4.1 Investigation Requirements. The contractor providing service under this contract is required to initiate and document the new employee’s Electronic-Questionnaires for Investigations Processing (e-QIP) and coordinate, or validate through the MTF Security Manager’s Office all background investigation requirements needed for employment at the MTF, or in the MTF’s organizations. Clearances will be validated using the Joint Personnel Adjudication System (JPAS) when a new employee begins in-processing after contract is awarded. The SF 85P Questionnaire for Public Trust Positions is to be completed and printed and electronic copies (downloaded from internet program) are to be hand carried to the MTF’s Security Manager prior to performance.

1.6.9.4.1.1 The Contractor shall have proof of U.S. citizenship (certified copy of birth certificate or naturalization papers. As a minimum, the contractor providing service requiring operating government-furnished workstations that have access to Department of Defense e-mail and requiring unescorted entry to a restricted area/Controlled Areas, must successfully complete a National Agency Check (NAC). These investigations shall be submitted by the government at no additional cost to the contractor. Common

Access Cards (CACs) for Contractor Personnel are required which is hereby incorporated by reference if not otherwise included. The contractor shall comply with Homeland Security Policy Directive (HSPD)-12, Policy for Common Identification Standard for Federal Employees and Contractors and Federal

Information Process Standards 201.

1.6.9.4.1.2 The contractor shall coordinate and schedule appointments with the MTF’s Security Manager prior to performance. The MTF’s security manager will initiate the Request for Personnel Security Action, review the security questionnaire and request a Local File Check from the Provost Marshall prior to scheduling an appointment with the Security Specialists to submit the e-QIP for processing. This security questionnaire must be completed and processed by the MTF Personnel Security Office prior to contract performance. The contractor is responsible for monitoring the coordination and completion of the scheduled appointment date and time with the Security Manager.

1.6.9.4.2 Antiterrorism (AT) / Operations Security (OPSEC) Requirements: For OPSEC to be effective, all Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all Contractor employees and be performed as second nature. To accomplish this level of OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include

OPSEC training as a part of their organization’s annual training guidance.

1.6.9.4.2.1 Contractor employees must complete Level I OPSEC and AT Awareness training within 30 calendar days of reporting to duty in according to Army Regulation 530-1 and 525.13. AT Level I awareness training is also available at https://atlevel1.dtic.mil/at

1.6.9.4.2.2 Level I OPSEC and AT Awareness training to be completed annually.

1.6.9.5 Freedom of Information Act Program (FOIA and Privacy Act). The contractor shall comply with

DOD Regulation 5400.7-R, DOD Freedom of Information Act Program requirements. The Freedom of

Information Act sets policy and procedures for the disclosure of records to the public and for marking handling transmitting and safeguarding For Official Use Only materials.

1.6.9.6 Reporting Requirements. The contractor shall comply with DoD 5200.2-R, January 1987, Personnel Security Program and AR 380-67, 9 September 1988, Department of the Army Personnel

Security Program Regulation. Contractor shall report to the MTF Security Manager any information or circumstances which may pose a threat to DOD or contractor personnel, resources, or DOD information.

1.6.9.7 Safeguarding Material. The contractor shall be responsible for safeguarding all government property provided for contractor use. The contractor shall safeguard information of a confidential or sensitive nature. Neither the contractor nor any of its contract employees shall disclose or cause to be disseminated any information concerning the operation of the MTF that could result in or increase the likelihood of the possibility of breach of security or interrupt the continuity of operations or which breach the requirements of the Federal Privacy Act of 1974. However, the contractor may be required to provide testimony or disposition in cases of due process action.

1.6.9.8 Security Identification Badges. The contractor and contract Telephone appointment clerks shall comply with the local installation and MTF personnel identification and access requirements.

1.6.9.8.1 Each contract personnel shall wear a visible Security badge ID, provided by the MTF or the

Military Installation, on the front of his/her outer clothing. The badge will show the full name, title and if required by the Military and "Contractor" identification on the front. The COR will provide the paperwork to request ID badges. The contractor is responsible for absences of contract personnel due to expired identification and access documents.

1.6.9.8.2 The contract personnel shall immediately report any lost or stolen badges to the COR.

1.6.9.8.3 The contract personnel shall turn in the MTF badge and Civilian ID Card to the Security and

Badge Office, COR, or his/her designated representative upon termination of their services under this contract.

1.6.9.9 Removal of contract employee. The government reserves the right to require immediate temporary or permanent removal of any individual whose actions raise reasonable suspicion that patient care or services may be compromised in any way or that pose a threat of harm to other contractor/government personnel or self. The government reserves the right to require temporary or permanent removal of any individual who refuses testing. Notification of all removals will be made by the Contracting Officer

Representative (COR). Removal of any individual does not relieve the contractor of any performance requirement.

1.6.10 Safety. Work is performed in a well-lighted ventilated laboratory. Temperatures must be kept low because of heat producing equipment. Hands are subjected to minor cuts, bruises, abrasions and burns.

Contractor may be required to wear safety glasses and hearing protection in designated areas of the laboratory. The above working conditions have been considered in the evaluation of the job and do not meet the criteria for environmental differential pay. It is expected that all contractor employees will adhere to and follow all required safety protocols of the Optical Fabrication Laboratory at all applicable times.

Contractors shall comply with all installation safety regulations. Such regulations include general safety, fire prevention, and waste disposal. Copies of these regulations are on file in the medical activity safety office or may be obtained through the Contracting Officer Representative.

https://atlevel1.dtic.mil/at

1.6.11 Special Qualifications:

1.6.11.1 Contractor personnel will read, write, and speak English fluently and be computer literate.

1.6.11.2 Must have completed a two year Opticianry Degree, graduated from The US Army Medical

Equipment and Optical School, Naval Ophthalmic Training Activity, or have a Minimum of 4 years working experience in a full service multi-vision Optical Fabrication Laboratory as an apprentice.

American Board of Opticianry Certification is a plus as well as any State Certification or Licensure.

1.6.11.3 Skilled in the operation of various styles of ophthalmic devices/equipment such as alloy free blockers, computer based generators, toric surfacers, lens measuring instruments, lens blocker, automatic edger, drop ball testers and use of small optical hand tools.

1.6.11.4 Contractor must possess basic knowledge of operator maintenance, calibration, and safety in the use of optical equipment and instruments. Knowledge of American National Standard of tolerances allowed for completed eyeglasses. Must have a working knowledge of the theory of light and how it applies to the lens manufacturing process.

1.6.11.5 The contractor/contract staff shall act in a professional manner when addressing military Officers, Non-Commissioned Officers and Government personnel. Contractor personnel shall be able to effectively interface and communicate with all DOD personnel.

1.6.11.6 All Contractor employees under this contract are required to complete Department of Army (DA) on-line DoD Information Security Awareness Training Course and Health Insurance Portability and

Accountability Act (HIPAA) training within 30 days of contract award and once each year thereafter.

Contractors shall provide their certificate of completion to the Information Systems Office/Privacy Officer during the contractor’s birth month each year of the contract. This requirement is in addition to any other training that may be required of the contractor. Contractor training requirements are maintained through the online system. Contractors may be required to attend special training courses to obtain skill sets necessary to operate within the business environment in which they work or to maintain their skills and/or certifications. Contractors may attend government sponsored training to obtain training to enhance their skill sets.

1.6.12 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative

(COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government

1.6.13 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.13.1 The contractor will designate in writing to the contracting officer the name and telephone number of an individual to act as his or her representative 10 calendar days before performance.

1.6.13.2 The contractor will notify the contracting officer representative and contracting officer in writing of any change in the contractor's representative name and number.

1.6.13.3 The COR will at a minimum make a monthly visit to the site and coordinate with their lead optical technician to insure compliance with the contract.

1.6.13.4 Complaints. Contractor employees shall conduct themselves in a professional manner. If two validated complaints are filed in a six-month period against a contractor employee, the Contracting Officer will view this as an indication of poor performance.

1.6.13.5 Contractor Fill Rate. Contractor shall maintain a 95% fill rate. Turnover should be kept to a minimum for contract continuity purposes and mission success.

1.6.13.5.1 The contractor shall fully staff the requirements of the contract with the number of FTEs as required in the Schedule of Supplies/Service. Additionally, it is expected that the vendor will have the

FTEs working all hours required as identified in the PWS. Invoices to reflect actual hours worked only.

This does not constitute a waiver of the Government's right to terminate the contract for default for failure to perform and the Government is still entitled to pursue all remedies available to it under the default clause

(52.212-4).

1.6.13.6 The contractor shall use their lead optical technician and local contract manager to ensure compliance with this contract.

1.6.13.7 Contract employee(s) shall regularly use their lead and company contract manager instead of

COR or hospital staff for assistance with contract or company related requests for information/clarification.

Management in-turn, if necessary, will coordinate with the COR for assistance.

1.6.14 Key Personnel: Not Applicable.

1.6.15 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor employees will be issued a special identification card issued by

SAMMC / PMO Badge and ID Office which will be used to gain access to the building when it is locked after hours, during exercises, or training days.

1.6.16 Contractor Travel: Not Applicable.

1.6.17 Other Direct Costs: Not Applicable.

1.6.18 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.19 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.20 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have 85 percent of personnel on board effective 10/01/2021, and 100 percent of personnel no later than 10/06/2021 for the phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SCHEDULED ABSENCE: Prearranged absences from performance of contractual services by contract personnel. These absences, whether taken for vacations or continuing medical education, etc. is scheduled/arranged in advance.

2.1.12. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13. TRAINING HOLIDAY: A day off in addition to holidays only for the Military personnel. The

Contractor personnel will observe the policy spelled out on his/her contract.

2.1.14. TRICARE: The health care program serving Uniformed Service members, retirees and their families worldwide.

2.1.15. UNSCHEDULED ABSENCE: Absences from performance of contractual services by contract personnel that are not scheduled/arranged in advance, regardless of whether the absences are caused by illness or for other reasons.

2.1.16. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.17. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AMEDD Army Medical Command

APEQS AMEDD Personnel Education and Quality System

AR Army Regulation

BH Behavioral Health

BHSL Behavioral Health Service Line

BHSOC Behavioral Health System of Care

CART Capacity Assessment Reporting Tool

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CAC Common Access Card

CMS Command Management System

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DMHRSi Defense Medical Human Resource System

DOD Department of Defense

DoDI Department of Defense Instruction

FAR Federal Acquisition Regulation

FRAGOS Fragmentary Orders

HA Headquarters Army

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

M2 Military Health System Management Analysis and Reporting Tool

MEDCOM Medical Command

MEPRS Medical Expense Reporting System

MHS Military Health System

MTF Military Treatment Facility

NAC National Agency Check

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

OPORDS Operating Procedures

OPSEC Operational Security

OTSG Office of the Surgeon General

PASBA Patient Administrative Systems and Biostatistical Activity

PIPO Phase In/Phase Out

PM Program Manager

PMO Program Management Office

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

RMC Regional Medical Command

ROI Return on Investment

RVU Relative Value Unit

SAVS Staff Assistance Visits

SOPs Standard Operating Procedures

SRMC Southern Regional Medical Command

TE Technical Exhibit

UIC Unit Identification Code

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide access support staff to complete the duties outlined in associated specified tasks.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. Items of clothing, personal effects, or equipment may not be able to be secured at all locations. The government will not incur any liability for theft, damage to, or loss of such personal items.

3.3 Utilities: Not Applicable

3.4 Equipment: The Government will provide, and/or the contractor will have access to all necessary fabrication equipment and supplies to fabricate prescription eye-wear and accomplish administrative tasks required by the government, ie., computers, software, scanners, fax machines, copiers, printers, and other equipment necessary to complete their duties and responsibilities.

3.5 Materials: The Government will provide all applicable regulation, policies, OPORDs, FRAGOs, SOPs, etc. necessary for the contractor to complete the duties/responsibilities.

3.6. Emergency Contract Healthcare: The MTF will provide emergency healthcare for injuries occurring while on duty. The contractor shall reimburse the government for such services.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall provide 17 Optical Fabrication Technicians, 1 Optical Fabrication

Technician Leader and 5 Optician Helpers to support the production of prescription eyewear.

4.2 Secret Facility Clearance: Not Applicable.

4.3. Materials: Not Applicable.

4.4. Equipment: Not Applicable

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide Optician services and support in the fabrication of prescription ophthalmic spectacles.

5.2. Optical Technician. The Optician techs shall work on a rotating basis in all production phases and support activities of the Optical Fabrication Laboratory, where single vision and multi-focal spectacles are fabricated on a production line environment.

5.2.1. During the course of varied assignments, regularly interprets spectacle prescriptions showing patient measurements and eyeglass specifications prescribed by a Doctor of Optometry to a patient for visual correction. Using patients prescription, mathematically computes lens Data to include vertical and horizontal decentration and prism requirements utilizing Ophthalmic Formulas. Selects Ophthalmic single vision or multi-vision lenses or lens blanks by lens material (Polycarbonate, High Index, CR39 or Other

Materials) required for the fabrication of lenses to exact prescription specifications. Selects proper frame according to spectacle prescription and forwards to the surfacing or fabrication sections.

5.2.2. Must be capable of operating ophthalmic lens-manufacturing devices/equipment in both the surfacing and fabrication sections of the laboratory. Ophthalmic devices/equipment can include, but are not limited to, Satisloh ART auto and manual Blocker, Orbit 2 Generators, Magni spin auto lens coaters, ART manual and auto lens deblockers, Automated surfacing production equipment, C6I Auto blocker, Tinting

Equipment, Lens Analyzers, AIT Speed Lens Blockers, Satisloh 7EX edging machines. Optical

Technicians must be computer literate.

5.2.3. Tests lenses for safety, aberrations, abnormalities, and expertly assembles lenses and frames. Aligns and inserts lenses into zylonite/Vinal frames while frames are expanded by heat. Also fits lenses into metal frames by bending metal frame to fit lens curvature and/or removing excess lens material with hand beveling device. Tint lenses to required filtering requirements as specified by the prescription and compliance with ANSI Standards utilizing a photometer or equivalent device. Uses lens analyzer to make final inspection of completed spectacles for possible flaws or faulty workmanship. Evaluates completed optical devices/spectacles utilizing necessary ophthalmic formulas and sound judgment to determine if

Optical devices/spectacles comply with the prescribing Doctor’s Prescription and ANSI standards prior to the delivery of spectacles to patient.

5.2.4. Optical technicians shall perform routine operator maintenance and adjustments to equipment used, to include calibrating, oiling, lubrication, etc., in accordance with operator’s manuals. Assures machines are operating properly when using equipment.

5.3. Optical Technician Helper shall perform duties in support of optical fabrication processes. Tasks shall include but are not limited to manual lens, fining and polishing, lens de-blocking, lens washing, lens coating, preparing glasses for shipment and shipping. Other assigned duties can include making blocks, washing blocks and reclaiming free-bond wax.

5.4 Optician Lead shall meet all qualifications for an optician; in addition to these qualifications, he or she must also have the ability and foresight to provide supervisory and administrative oversight of Optical

Fabrication contract staff. This includes understanding our goals and mission focus. The lead Optician will act as a liaison between the COR and the contract company.

5.5. CONTRACTOR MANAGEMENT REPORTING (CMR) : The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor will report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address: System for Award Management (https://www.sam.gov)

(“Pending final DFARS ruling, the report discussed may not be required”).

LEIE INSTRUCTION

Exclusion from Participation in Federal Health Care Programs (October 2015)

1. The Contractor shall not employ or contract with any individual or entity (hereinafter collectively referred to as “person”) to provide items or services that will be included in invoices submitted to the Government under this contract if such person is listed on the Department of Health and Human Services (HHS) Office of the Inspector General (OIG) List of Excluded Individuals and Entities (LEIE) or the TRICARE

Sanctioned Provider List. The Government is legally prohibited from paying for provision of items or services by such persons. The prohibition extends to services beyond direct patient care, such as services of persons in executive or leadership roles and administrative and management services, whether or not such services are billed separately. The LEIE may be found at http://oig.hhs.gov/fraud/exclusions.asp, and the TRICARE Sanctioned Provider list at http://www.health.mil/Military-Health-Topics/Access-Cost-

Quality-and-Safety/Quality-And-Safety-of- Healthcare/Program-Integrity/Sanctioned-Providers. The

LEIE and TRICARE Sanctioned Provider List are hereinafter collectively referred to as “the Lists.”

2. Prior to start of contract performance, the Contractor shall (a) query the Lists to determine whether the name of any person the Contractor employs or contracts with to provide services or items for which payment may be made under this contract appears on the Lists, and (b) certify to the Contracting Officer that the Contractor has queried the Lists and no such names appear on either of the Lists.

3. During performance of the contract, and prior to persons other than those whose names were queried in accordance with paragraph 2, above, (hereinafter “new persons”) providing services or items under the contract, the Contractor shall (a) query the Lists as in paragraph 2, and (b) certify to the Contracting

Officer that the names of such new persons do not appear on either of the Lists.

4. The Contractor is advised that during performance of the contract, MTF personnel will perform a recurrent recheck of the names of contractor personnel working in the MTF against the Lists, as specified in OTSG/MEDCOM Policy Memo 15-037. The Government will notify the Contractor in the event any contractor personnel working in the MTF appear on either of the Lists.

5. Should any person providing items or services under the contract appear on either of the Lists at any time during contract performance, the Contractor shall (a) in cases where the Contractor identified the person, notify the Contracting Officer, and (b) promptly remove that person from the contract.

6. Violation of any aspect of the above paragraphs shall be considered a material breach of the contract and may result in termination of the contract.

7. The Contractor is further advised that, in accordance with Civil Monetary Penalties Law [CMP] (codified at 42 USC § 1320a-7a):

a. There are steep civil monetary penalties associated with billing the Government for providing items or services by a person on either of the Lists, and with failing to return to the Government any overpayments received for provision of such items or services.

https://www.sam.gov/ http://oig.hhs.gov/fraud/exclusions.asp http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-

b. Billing under the contract for provision of items or services by a person on either List may also result in exclusion of the person that employs or contracts with such person.

8. HHS OIG has issued a Special Advisory Bulletin on the Effect of Exclusion from Participation in Federal

Health Care Programs with additional information on the CMP. The Special Advisory Bulletin may be found at http://oig.hhs.gov/exclusions/files/sab-05092013.pdf.

TOBACCO FREE MEDICAL CAMPUS (TFMC)

In accordance with Army Regulation 600-63, paragraph 7-3, 14 April 2015; Operations Order 15-48 (Army

Medical Command (MEDCOM) Tobacco Free Living – USAMEDCOM), 8 May 2015; and any

Operations Order, regulation or other instruction implementing, defining or otherwise addressing the

Tobacco Free Medical Campus (TFMC) on any military installation or DoD-controlled location, Contractor personnel are prohibited from using any tobacco product on or within any TFMC while performing under this contract. TFMCs are established at each installation or DoD-controlled location and include: (1) any property or non-residential building that is operated, maintained or assigned to support medical activities, including but not limited to, hospitals, medical laboratories, outpatient clinics (including medical, dental, and veterinary facilities), or aid stations operating for the primary purpose of delivering medical care and services for DOD eligible beneficiaries and /or meeting the mission of the Army Medical Command; (2) all other facilities in which medical activities or administration take place, to include HQ MEDCOM and

Defense Health Headquarters; (3) all internal roadways, sidewalks and parking lots; and (4) all sidewalks, parking lots and grounds external but adjacent to the building or related to the migratory corridors surrounding the medical facility. The Contractor shall obtain from the COR any orders, regulations, instructions or other documents implementing, defining or otherwise addressing the TFMC for any given installation or DoD- controlled location where Contractor personnel may perform under this contract and shall instruct Contractor personnel on the TFMC limitations for installations or DoD-controlled locations where they may perform under this contract.

Personally Identifiable Information, Protected Health Information, and Federal

Information Requirements (Revised 10/27/2020)

1. General Requirements Overview - Personally Identifiable Information (PII), Protected Health

Information (PHI) and Federal Information Laws

This Section addresses the Contractor’s requirements under The Privacy Act of 1974 (Privacy Act), The

Freedom of Information Act (FOIA), and The Health Insurance Portability and Accountability Act

(HIPAA) as set forth in applicable statutes, implementing regulations and Department of Defense (DoD) issuances. In general, the Contractor shall comply with the specific requirements set forth in this Section and elsewhere in this Contract. The Contractor shall also comply with requirements relating to records management as described herein.

This Contract incorporates by reference the federal regulations and DoD issuances referred to in this

Section. If any authority is amended or replaced, the changed requirement is effective when it is incorporated under contract change procedures. Where a federal regulation and any DoD issuance govern the same subject matter, the Contractor shall first follow the more specific DoD implementation unless the

DoD issuance does not address or is unclear on that matter. DoD issuances are available at http://www.dtic.mil/whs/directives.

For purposes of this Section, the following definitions apply.

http://oig.hhs.gov/exclusions/files/sab-05092013.pdf

DoD Privacy Act Issuances means the DoD issuances implementing the Privacy Act, which are DoDI

5400.11, DoD Privacy and Civil Liberties Programs, January 29, 2019 and DoDI 5400.11- R, Department of Defense Privacy Program, May 14, 2007.

HIPAA Rules means, collectively, the HIPAA Privacy, Security, Breach and Enforcement Rules, issued by the U.S. Department of Health and Human Services (HHS) and codified at 45 Code of Federal Regulations

(CFR) Part 160 and Part 164, Subpart E (Privacy), Subpart C (Security), Subpart D (Breach) and Part 160, Subparts C-E (Enforcement), as amended.

Additional HIPAA rules regarding electronic transactions and code sets (45 CFR Part 162) are not addressed in this Section and are not included in the term HIPAA Rules.

DoD HIPAA Issuances means the DoD issuances implementing the HIPAA Rules in the DoD Military

Health System (MHS). These issuances are DoDM 6025.18, “Implementation of the Health Insurance

Portability and Accountability Act (HIPAA) Privacy Rule in DoD Health Care Programs,” March 13, 2019, DoDI 6025.18, Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in

DoD Health Care Programs, March 13, 2019, and DoDI 8580.02, Security of Individually Identifiable

Health Information in DoD Health Care Programs, August. 12, 2015.

Defense Health Agency (DHA) Privacy Office is the DHA Privacy and Civil Liberties Office. The DHA

Privacy Office Chief is the HIPAA Privacy and Security Officer for DHA.

2. Records Management

When creating and maintaining official government records, the Contractor shall comply with all federal requirements established by 44 United States Code (U.S.C.) Chapters 21, 29, 31, 33 and 35, and by 36

CFR, Chapter XII, Subchapter B – Records Management. The Contractor shall also comply with DoD

Administrative Instruction No. 15 (DoD AI-15), “OSD Records and Information Management Program”

(May 3, 2013) and Records Management requirements outlined in the current TRICARE Operations

Manual (TOM).

3. Freedom of Information Act (FOIA)

The Contractor shall comply with the following procedures if it receives a FOIA request and immediately…