Attach 4 - AF WIN QASP 22 Jun 21.pdf

Quality Assurance Surveillance Plan (QASP)

AIR FORCE WORK INTEREST NAVIGATOR (AF-WIN) STREAMLINING

AND CONTENT UPDATING

22 Jun 2021

1. OBJECTIVE. This effort provides streamlined, automated, and improved efficiency of operational maintenance and revision of resource-intensive psychometric and non-psychometric AF-WIN survey content, which is outside the skillset and research/development expertise of Air Force Personnel Center / Strategic Research and Assessment Branch (AFPC/DSYX). This contract will facilitate the transition of AF-WIN maintenance to the using unit, Air Force Recruiting Service (AFRS) now that research and development is complete. Maintenance and revision to AF-WIN survey content is typically in response to bi-annual changes to the Air Force Enlisted Classification Directory (AFECD), changes in Air Force occupational structure and requirements, and the ever-changing nature of Air Force jobs. As such, timely maintenance to impacted AF-WIN survey content is critical to presenting new Air Force recruits and existing Air Force re-trainees with relevant, accurate, and informative content about good-fit Air Force jobs.

2. GOALS OF THE MULTI-FUNCTIONAL TEAM (MFT). The purpose of the multi-functional team is to create an environment that shapes and executes an acquisition. The emphasis is on teamwork, trust, common sense and agility. The goal is to obtain efficiencies, improved performance, and cost savings throughout the acquisition life cycle.

3. MULTI-FUNCTIONAL TEAM MEMBERS & THEIR RESPONSIBILITIES.

The MFT is composed of stakeholders in the acquisition. These stakeholders are responsible for the acquisition throughout the life of the requirement. See QASP signature page for MFT membership.

3.1. Contracting Officer’s Representative (COR): is responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract. The COR will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor’s performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the QASP and PWS throughout the life of the acquisition. See also in AFFARS MP5301.602-2(d) and Designation Memorandum for further clarification of COR duties and responsibilities.

3.1.1. Joint Appointment Module (JAM) and the Surveillance and Performance Monitoring (SPM) Module in Procurement Integrated Enterprise Environment (PIEE): The DoD mandatory web-accessible management applications JAM and SPM are designed to nominate, appoint, track and terminate, if necessary, CORs and to serve as the web-based portal for all relevant COR documents to include monthly status reports/surveillance documents on service contracts. COR nomination and appointment functions are in JAM, COR monitoring functions are in SPM. CORs are required to register for SPM COR Role in PIEE, then process their COR nomination in JAM, and after their COR nomination is approved, begin uploading their surveillance documentation in SPM. See the DoD User Guide for JAM COR Appointments and SPM Contract Surveillance for further guidance.

Attachment 4

FA300221R0017

3.1.2. COR Training Requirements. All COR nominees must complete COR Part 1 Training, COR Part 2 Contract Specific training, and be designated with COR responsibilities through a PIEE JAM COR Designation Smart form by the CO before performing surveillance duties on new or existing contracts IAW MP5301.602-2(d) and DoDI 5000.72 “DoD Standard for Contracting Officer’s Representative (COR) Certification”. The COR nominee must complete the required on-line Defense Acquisition University (DAU) COR trainings IAW MP5301.602-2(d) and DoDI 5000.72 Enclosure 5 and 6; and the CO/QAPC’s required training listed in the CO’s letter to fulfill COR Part 1 training. The CO will conduct COR Part 2 Contract Specific training and provide a certificate of completion. The CO will provide or determine any required COR refresher training (see QASP Para 3.1.3 below). Air Force/AFPC directives, Federal Aviation Regulations, PWS, and Technical Manuals will be used as reference materials to complete COR’s knowledge base.

3.1.3. COR Refresher Training. Refresher training will be IAW DoDI 5000.72 “DoD Standard for Contracting Officer’s Representative (COR) Certification”, Enclosure 5 and Enclosure 6 (Table 2). CORs are required to complete refresher ethics training annually, and refresher COR-Specific training and Combating Trafficking in Persons (CTIP) training every three (3) years; or sooner if necessary.

3.2. The Contracting Officer (CO): has overall responsibility for overseeing the contractor’s performance in the areas of contract compliance, contract administration, cost control and property control; reviewing the COR assessment of the contractor’s performance; and serves as a liaison between the COR and the contractor. The CO is the only person with the authority to direct the contractor in the performance of their duties under the contract and to make interpretations of and changes to the contract. The CO will facilitate Multi-Functional Team meetings. See also AFFARS MP5346.103, Contracting Office Responsibilities, and AFFARS MP5301.602-2(d) for further clarification of CO duties and responsibilities.

3.3. The Functional Commander/Functional Director (FC/FD)/ COR Management:

Encompasses the FC/FD and the COR Supervisor and has overall responsibility for developing the PWS and the QASP and ensuring they satisfy mission requirements, are performance-based, foster innovation and define metrics. COR Management is also responsible for assigning competent and capable functional experts to the Multi-functional Team who will be available full time or as warranted by the procurement cycle. COR Management will assign COR(s) and notify the CO of any changes to this designation.

FC/FD will review contractor performance documentation, prepared by the COR, on a regular basis to ensure performance is compatible with mission objectives. See also AFFARS MP5301.602-2(d) for further clarification on COR Management duties and responsibilities.

3.4. The Contracting Squadron Commander (CSC): serves as the Business Advisor to senior leadership; develops and implements acquisition strategies for services acquisitions; provides oversight of the Multi-functional Team in planning, assessing contractor performance and managing the acquisition throughout the life of the requirement IAW the FAR, DFARS and AFFARS.

3.5. The Quality Assurance Program Coordinator (QAPC): develops, manages and implements the base Quality Assurance Program; supports the Multi-functional Team in the development of contract requirements, ensuring requirements are clearly stated and enforceable; aids in development of the Service Summary (SS) and QASP and provides training to all FC/FD, COR and others that interact with this contract as needed.

3.6. The Contract Administrator (CA): is the focal point for issues regarding the contract; prepares and processes modifications to the contract; assists the CO in ensuring contractor performance meets contract standards; records and transcribes minutes for meetings.

3.6.1. CA will perform COR assessment on a periodic basis as determined by the CO. The CA will verify that the COR is accomplishing their surveillance according to the QASP. If deficiencies are discovered in the COR surveillance procedures, the CO will notify the FC/FD and COR Management and provide any assistance requested, such as additional training for COR. The CA will ensure that the COR is documenting their surveillances in a timely manner. A check of the COR files will also be performed on an annual basis.

4. SERVICE SUMMARY. The following Service Summary outlines the defined performance objectives for this acquisition with the corresponding goal performance thresholds:

4.1. The method(s) of performance assessment for each acquisition performance objective is as follows:

Performance Objective PWS Paragraph Performance Threshold Surveillance

Method

1. Document and execute an improved process for collecting/organizing AF-WIN survey images.

Paragraphs

1.1.1. - 1.1.1.6.

- Contractor progress towards meeting performance objective equals proportion of contract period that has passed (e.g., 50% objective completion 6-months after award date).

- Contractor successfully implements developed process during an FY20 AFECD revision and update cycle.

- Deliverable provides enough replacement images for at least five years past contract end date.

- No more than 1 valid customer complaint per month.

- 100% inspection by

COR

- Customer complaints

2. Document and execute a reliable solution to update, maintain, and validate AF-WIN Air Force Specialty (AFS) post-survey content filter values for the AF-WIN survey.

Paragraphs

1.1.2. - 1.1.2.3.

- Contractor progress towards meeting performance objective equals proportion of contract period that has passed (e.g., 50% objective completion 6-months after award date).

- Contractor successfully implements developed process during an FY20 AFECD revision and update cycle.

- Deliverable reduces manual data processing by at least 80%.

- No more than 1 valid customer complaint per month.

- 100% inspection by

COR

- Customer complaints

3. Document and execute a reliable solution to collect/update AF- WIN post-survey Occupational Snapshot (OccSnap) profile information.

Paragraphs

1.1.3. - 1.1.3.4.

- Contractor progress towards meeting performance objective equals proportion of contract period since award date (e.g., 50% objective completion 6-months after award date).

- Contractor successfully implements developed process during an FY20 AFECD revision and update cycle.

- Deliverable reduces manual data processing by at least 80%.

- No more than 1 valid customer complaint per month.

- 100% inspection by

COR

- Customer complaints

4. Reporting of task progress

Paragraph 1.2.10

- Contractor provides summary/ financial reports for each month of the period of performance.

- Kick-off meeting is scheduled within 2 weeks after contract award;

execution plan is delivered within 4 weeks of contract award.

- 100% inspection by

COR

4.1.1. Non-Service Summary Items. The Contractor is required to provide all services identified in the PWS. COR is required to inspect non-service summary items on a periodic basis.

4.1.2. Surveillance Methods. The COR will ensure contract compliance through various surveillance methods. These methods may include but are not limited to:

Periodic Inspections, 100% Inspection, Customer Complaints; defined as follows:

100% Inspection: These items are inspected on every instance they are performed. The COR will determine acceptability and compliance with the performance threshold by monitoring and tracking each deliverable document. Technical documents and other deliverable documents will be reviewed for technical accuracy and compliance with technical directives. The results of this inspection may be used as the basis for actions towards the contractor. In such cases, the Inspection of Services clause becomes the basis for the CO’s actions.

Customer Complaint: The COR is the primary point of contact for collection of all customer complaints. The AF Form 714, Customer Complaint Record, or a similar locally devised form may be used for this purpose. All complaints and any resulting resolution of such complaints must be documented on the form. Customer complaint forms become a permanent part of the COR surveillance records. The COR will contact each customer involved with this contract periodically to assure there is an understanding of the contract requirement by all appropriate personnel and that they have a sufficient number of complaint forms. All customer complaints must be validated. Once validated and any resulting resolution of such complaints must be documented with the information required on the customer complaint form. All complaints may justify inspection of any performance objectives listed.

Periodic Inspection: These services are inspected on a periodic or recurring basis.

Periodic surveillance may be daily, weekly, monthly, quarterly, etc. Periodic inspections may be conducted via over the shoulder inspections, spot sampling, or review of the contractor reports and other deliverable documents. The results of periodic surveillance inspection may be used as the basis for actions towards the contractor. In such cases, the Inspection of Services clause becomes the basis for the CO's actions. The COR will submit a schedule to the CO the month prior to the month being inspected. Schedule will show time, date, location, and item(s) that will be inspected. Any changes to the schedule will be submitted to the CO when the change occurs.

4.2. Certification of Services. At the end of each contract payment period as defined in the resulting award of this acquisition, the COR shall certify the services were received

- Deliverables are provided no later than the last day of period of performance.

- Draft final report is delivered to COR 30 days before end of contract period; final report is submitted by the end of the performance period in accordance with contract payment terms and conditions. A COR and Wide Area Work Flow (WAWF) Acceptor will be identified for this requirement.

4.3. Unacceptable Services. The COR shall determine if the contractor provides unacceptable services, and will then follow established QASP processes to remediate the issue.

4.3.1. If any government action, or lack of action, caused or contributed to the unacceptable performance, the performance will not be counted against the contractor.

The COR will take steps to ensure the government does not interfere with the contractor’s performance in the future.

4.3.2. If contractor caused, the COR shall document the occurrence in accordance with (IAW) the methods of surveillance outlined in this QASP. IAW contract terms and conditions, the government reserves the right to inspect any services that have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. If re-performance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. Disputes between the COR and the contractor on the validity of a performance assessment shall be referred to the Contracting Officer.

5. PERFORMANCE MANAGEMENT. The following outlines the approach, methods and tools to be used by the MFT to manage this acquisition upon award.

5.1. COR(s) shall evaluate and document contractors’ performance in accordance with the procedures outlined in this QASP and maintain resulting surveillance documentation. The results of surveillances shall be maintained as Past Performance information and utilized to prepare and support annual Contractor Performance Assessment Report System (CPARS) reporting, if required.

5.2. The contractor shall implement and maintain a Quality Control Plan (QCP), in accordance with the PWS QCP submission requirements, to ensure the contract services conform to the requirements of the PWS.

5.3. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Additional information about trafficking in person may be found at the website for the Department of State’s Office to Monitor and Combat Trafficking in Person at http://www.state.gov/g/tip.

5.3.1. IAW FAR 52.222-50 Combating Trafficking in Persons, CORs must monitor the contractor’s performance regarding trafficking in persons such that non-compliance with stated regulatory guidance is brought to the immediate attention of the Contracting Officer.

CORs must inform the Contracting Officer if the contractor, contractor personnel, subcontractor, or subcontractor personnel have failed to comply with the requirements of this clause.

5.3.2. The contracting officer shall, through the contracting officer’s local commander or http://www.state.gov/g/tip other designated representative, immediately notify the Combatant Commander for the geographical area in which the incident has occurred. The Unified Combatant Command DefenseLINK website at http://www.defenselink.mil/specials/unifiedcommand/, identifies each command’s area of responsibility.

5.3.3. The contractor shall take appropriate action should a violation occur. For corrective procedures and remedies for non-compliance see contract clause FAR 52.222-50.

5.3.4. DOD has a zero tolerance policy for human trafficking. CORs are the first line of defense in the battle against human trafficking and must complete initial Combating Trafficking in Persons (CTIP) training, and refresher CTIP training every three (3) years. As the COR monitors the contractor and its employees, Combating Trafficking in Persons should rank among the COR’s chief priorities.

5.4. SAF/AQ Policy Memo, Implementation of FY 11 NDAA Section 8108, Contractor Inventory, 13 Nov 12, requires contractors to report labor hours. Contractors shall report labor hours via the Service Contract Report (SCR), thru the System for Award Management (SAM) located at https://www.sam.gov.

5.4.1. CORs shall ensure contractor labor hours and contract data entry requirements are properly loaded in the SAM/SCR. See Service Contract Report (SCR) Guidebook, and SCR Frequently Ask Questions (FAQ) for further guidance.

5.5. The MFT shall continue to meet after award as necessary to ensure high levels of contractor performance, foster a synergistic partnership, and support mission requirements.

http://www.defenselink.mil/specials/unifiedcommand/

QASP SIGNATURE PAGE

Air Force Work Interest Navigator (AF-WIN) Streamlining and Content Updating

22 Jun 2021

Name: Katie Gunther Title: Functional Commander/Director

Name: James F. Johnson Title: Primary COR/Functional Area Expert (FAE)

Name: Louis Munoz, Title: Quality Assurance Program Coordinator

Name: Pamela J. Bryerton Title: Contracting Officer/Contract Specialist