Attach_3_Draft_UCM_PWS.docx

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Request for Information (RFI) UTILITY CARTS MAINTENANCE
Solicitation number
70Z07926WFD
Issued by

About this file

This is a Performance Work Statement (PWS) for utility cart maintenance services at the U.S. Coast Guard's Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) in Alexandria, Virginia. The contractor will perform on-site preventative and unscheduled maintenance on approximately 13 diesel Kubota utility carts, 7 electric carts, 2 forklifts (Caterpillar and Toyota models), 1 John Deere backhoe, and 1 Bobcat front loader distributed across a 200-acre campus. The service period is a one-year base period (August 30, 2026 through August 29, 2027) with four one-year option periods through August 29, 2031.

The contractor must provide all labor, equipment, materials, and consumables to perform monthly, quarterly, semi-annual, and annual maintenance schedules specific to each equipment type, along with unscheduled repairs as approved by the Contracting Officer's Representative (COR). Key requirements include: submitting monthly service completion reports by the 25th of each month in Excel format; maintaining qualified technicians with documented experience in small engines, electrical systems, hydraulic systems, and diesel engines; designating a Customer Service Manager as the single point of contact available Monday-Friday 0800-1600 EST with 24-hour response time; complying with OSHA regulations and all safety protocols; handling and disposing of hazardous waste in accordance with federal and state regulations; performing work between 0730-1600 EST Monday-Friday unless otherwise approved; obtaining visitor access requests 24 hours prior to site visits; and attending a post-award conference within 15 business days of award. All work is subject to COR inspection and approval, with performance measured against specific checklists for each equipment type at 99-100% acceptable quality levels. The government will provide electrical power, water, air compressors, and on-site storage for materials.

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PERFORMANCE WORK STATEMENT (PWS)

FOR

Utility Cart Maintenance Contract

1.0 GENERAL

1.1 BACKGROUND

The U.S. Coast Guard (USCG) has a requirement to procure utility cart maintenance services, on site in support of the USCG’s Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) located at 7323 Telegraph Road, Alexandria, VA 22315. The government requires utility cart maintenance services for approximately 13 Diesel Kubota’s, seven Electric carts, two forklifts, one John Deere backhoe and one Bobcat front loader. These vehicles are located in various locations spread out over the 200-acre campus. The USCG requires the service of a contractor to perform utility cart maintenance onsite at USCG C5ISC located in Alexandria, Virginia. The contractor must schedule and performance required preventative maintenance as described within this PWS. The contractor must provide all labor, equipment, and material necessary to perform the required tasks within the standards specified under this contract.

1.2 SCOPE

The Government requires utility cart maintenance for its electric powered, diesel-powered carts and Specialized equipment (Forklifts, front loader, tractors, and Backhoe) that range in age from one to 15 years old. This Performance Work Statement (PWS) complies with USCG procurement policy to ensure consistent, result-oriented delivery of services and performance.

1.3 OBJECTIVE

The objective of this effort is to acquire continuous, safe and efficient maintenance services of utility carts as described herein. This work includes the completion of monthly, quarterly, semi-annual, annual, and unscheduled maintenance and repair to include all personnel, management, supervision, materials, supplies, equipment, tools, and transportation.

1.4 APPLICABLE DOCUMENTS

1.4.1 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

· OSHA (Public Law 91-596)

· OSHA Standard 29 Code of Federal Regulations (CFR) 1910

· OSHA 29 CFR 1910.1200

· 40 CFR 302

Note: USCG Instructions are annotated because many of the USCG standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The Government must assume no liability or responsibility for the Contractor's compliance or non-compliance with such requirements. In addition, the Contractor is required to flow down the safety requirements/specifications to all subcontracts/subcontractors. Safety requirements listed herein that do not concern Contractor’s operations or services must be considered self- deleting as mutually agreed by the KO and the Contractor.

1.4.2 Reference Documents

The following documents may be helpful to the Contractor in performing the work described in this document:

Publication Number
Title
Date
Provided
Commandant Instruction (COMDTINST) 5000.3B
United States Coast Guard Regulations 1992
04/2021
As necessary
COMDTINST M5100.47D
Safety and Environmental Health Manual
07/2021
As necessary
COMDTINST M6260.32
Coast Guard Occupational Medicine Manual
06/2018
As necessary
COMDTINST M6000.1F
Coast Guard Medical Manual
06/2018
As necessary

1.5 PERFORMANCE REQUIREMENTS SUMMARY.

This contract includes a Performance Requirements Summary (PRS) at PWS 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS must serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR). Evaluation of the Contractor’s overall performance must be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 SPECIFIC REQUIREMENTS/TASKS

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.1 Monthly Maintenance (every month)

Utility Diesel Vehicles– The contractor must complete the following:

Check battery liquid level Check tire pressure Oil clutch throwout linkage Oil throttle linkage Grease leading link bushings Check engine oil level Service air cleaner Grease lower fork pivot bearing Wash/clean vehicle interior and exterior in designated area; to include all mirrors and glass. (no soap for wash allowed)

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 8 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.2 Quarterly Maintenance (every 3 months)

Utility Diesel Vehicles– The contractor must complete the following:

Monthly maintenance checklist.

Check Battery Liquid Level.

Check tire pressure Oil clutch throwout linkage Oil throttle pedal Oil throttle linkage Grease leading link bushings Check engine oil level Service air cleaner Grease lower fork pivot bearing Grease gear selector linkage Grease spring shackles Change crankcase oil Check transmission & diff oil level Clean fuel filter Tighten all screws and nuts Inspect windshield wipers Check horn operation Check dashboard lights & gauge operation Inspect tires Inspect all glass and mirrors

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 2 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.3 Semi Annual Maintenance (every 6 months)

Utility Diesel Vehicles– The contractor must complete the following:

Monthly, Quarterly, Semi-Annual checklist Check battery liquid level Change transmission oil Repack upper fork pivot bushing Adjust brakes Adjust clutch release collar Check master cylinder fluid level

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 1 time over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.4 Annual Maintenance (every 12 months)

Utility Diesel Vehicles– The contractor must complete the following:

Monthly and quarterly maintenance Replace oil filter Lubricate Chassis Clean Battery & terminals Check hydraulic brake fluid Check brake adjustment Check clutch adjustment Grease drive shaft Grease clutch bellcrank pivot bushing Grease steering gear box Grease king pin bushings Grease steering linkage Grease steering pivot Grease brake bellcrank pivot bushing Grease clutch arm Change differential grease Repack front wheel bearings Repack rear axle bearings Tighten flywheel nut Check starter motor brushes Check brake linings Check valve clearance Check carburetor settings Replace fuel pump filter Tune-up engine; check injection pump, check injection nozzle pressure

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 1 time over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.5 Monthly Maintenance (every month)

Utility Electric Vehicles– The contractor must complete the following:

Inspect for damage/unusual wear Check/inspect brakes/E-brake, fluids Inspect electrical system, battery, connections, wiring, relays and charging system, fill water as needed Inspect all safety equipment Inspect wipers, washer renew as needed Inspect steering system Inspect tires/wheels, replace as required Inspect chassis for wear, cracked welds and missing hardware Wash/clean vehicle interior and exterior in designated area; to include all mirrors and glass. (no soap for wash allowed)

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 11 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.6 Annual Maintenance (every 12 months)

Utility Electric Vehicles– The contractor must complete the following:

Monthly maintenance checklist Check/inspect for wear Check/inspect brakes, emergency brake, and fluid. Replace as required.

Check/inspect the electrical system, battery, connections, wiring, relays & charging system, fill batteries w/distilled water as necessary Check /inspect tires & wheels for damage, wear and pressure Check/inspect chassis for wear, cracked welds and missing hardware Check hardware for tightness Inspect motor brushes

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.7 Quarterly Maintenance (every 3 months)

Caterpillar Forklift (EM)– The contractor must complete the following:

Check/inspect for any damage, unusual wear Check/inspect brakes, emergency brake, fluid Check/inspect electrical system, battery(s) & connections, wiring, relays & charging system Check/inspect all safety equipment, lights, horns, and alarms for proper operation Check/inspect wipers, washer, replace as necessary Check/inspect fuel system for leaks or problems Check/inspect steering system, check range of motion, leaks, fluid Check/inspect tires and wheels for damage and wear Check/inspect cooling system for leaks, add fluid as necessary Check/inspect transmission operation and fluid, add fluid as necessary Check/inspect engine operation, add oil as necessary Check/inspect differential, add fluid as necessary Check/inspect chassis for wear, cracked welds, missing hardware Check/inspect condition of belts, pulleys and hoses Check/inspect exhaust/intake system Lubricate chassis & mast/forks as necessary Test/operate ensuring all systems function as designed Fill out maintenance record, record hours/mileage

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 3 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.8 Annual Maintenance (every 12 months)

Caterpillar Forklift (EM) – The contractor must complete the following:

Quarterly maintenance checklist Check/inspect for any damage, unusual wear Check/inspect brakes, emergency brake, fluid Check/inspect electrical system, battery(s) & connections, wiring, relays & charging system Check/inspect all safety equipment, lights, horns, and alarms for proper operation Check/inspect wipers, washer, replace as necessary Check/inspect fuel system for leaks or problems Check/inspect steering system, check range of motion, leaks, fluid Check/inspect tires and wheels for damage and wear Check/inspect cooling system for leaks, add fluid as necessary Check/inspect transmission operation and fluid, add fluid as necessary Check/inspect engine operation, change oil/filter as necessary Check/inspect differential, add fluid as necessary Check/inspect chassis for wear, cracked welds, missing hardware Check/inspect condition of belts, pulleys and hoses Check/inspect exhaust/intake system Lubricate chassis & mast/forks as necessary Perform weight test to the rated lift capacity, stencil date Test/operate ensuring all systems function as designed Fill out maintenance record, record hours/mileage

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.9 Monthly Maintenance (every month)

Toyota Forklift (SK)– The contractor must complete the following:

Check/inspect for any damage, unusual wear Check/inspect brakes, emergency brake, fluid Check/inspect electrical system, battery(s) & connections, wiring, relays & charging system, fill batteries with distilled water as necessary Check/inspect all safety equipment, lights, horns, and alarms for proper operation Check/inspect steering system, check range of motion, leaks and wear, add fluid as necessary Check/inspect tires and wheels for damage and wear Check/inspect condition of belts, pulleys and hoses Check/inspect differential, add fluid as necessary Check/inspect hydraulic system, add fluid if necessary Check/inspect hydraulic fittings for wear and chaffing Check/inspect chassis for wear, cracked welds, corrosion & missing hardware Lubricate chassis & mast/forks as necessary Test operate insuring all systems function as designed Fill out maintenance record, record hours/mileage

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 11 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.10 Annual Maintenance (every 12 months)

Toyota Forklift (SK) – The contractor must complete the following:

Monthly maintenance checklist Check hydraulic fluid Check for loose covers Check condition of all hoses Check safety lights Grease fittings Test run equipment when checks are completed Check batteries Change hydraulic filter Weight test and stencil

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.11 Monthly Maintenance (every month)

John Deere Tractor-Small – The contractor must complete the following:

Clean air filter Clean radiator screen Steam clean entire unit including mower decks Grease all fittings Check all fluid levels Check decks for cracks Check all wheels, tires bearings, rims & deck wheels Anti-scalp wheels and rollers Visually inspect unit for leak and overall condition Complete checklist and report deficiencies

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 11 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.12 Annual Maintenance (every 12 months)

John Deere Tractor-Small – The contractor must complete the following:

Monthly maintenance checklist Check for hydraulic fluid Check for loose covers Check condition of hoses Check safety lights Test run equipment Check batteries Change hydraulic filter Weight test and stencil

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.13 Quarterly Maintenance (every 3 months) John Deere Backhoe – The contractor must complete the following:

Check operation of all switches, gauges, and horn Check condition of wires and lights Check condition of belts, pulleys, radiator, hoses and fan Check for proper operation of the starter/alternator Check exhaust system for leaks Check operation of clutch and linkage Check operation of brakes Check operation of hydraulic levers and controls Check condition of battery and cables Check condition of tires and lugs Check condition of fuel lines Check steering response Check all fluid levels Grease all fittings Test run and operate all functions.

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 2 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.14 Semi-Annual Maintenance (every 6 months) John Deere Backhoe – The contractor must complete the following:

Quarterly maintenance checklist Change air filter and fuel filter Grease fittings; lube machine Change oil and filter Check belts and pulleys Check condition of tires and lugs Check operation of all switches, lights, gauges, and horn Check operation of clutch, brakes, hydraulic levers Check battery and cables Check condition of radiator and fans Check exhaust system for leaks Test run

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 2 times over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.15 Quarterly Maintenance (every 3 months)

Bobcat Loader A300 – The contractor must complete the following:

Replace Engine oil and filter Drain/replace Fuel filter Inspect inner air filter Inspect outer air filter Inspect CAB filter Clean Radiator Inspect coolant Check/adjust drive belts Check/adjust PSI Tires Retorque Wheel nuts Adjust tension – Rubber tracks Check battery Check charging system Inspect gauges and lights Inspect controls and function Inspect safety functions Lubricate grease fittings Inspect Hydraulic cylinders Inspect chain case fluid Power wash (air clean units in field) Test run unit

Visually inspect unit for leak and overall condition Complete checklist and report deficiencies

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 2 times 2 over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.16 Semi-Annual Maintenance (every 6 months) Bobcat Loader A300 – The contractor must complete the following:

Quarterly maintenance checklist Replace Hydraulic filter/Cap Replace Hydraulic Fluid

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Performed 1 time over 12 mos.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.1.17 Annual Maintenance (every 12 months) Bobcat Loader A300 – The contractor must complete the following:

Quarterly and Semi-annual maintenance checklist Adjust engine valve – as needed

Completed as per manufacturer spec. Contractor must provide All parts and consumables associated with the service.
Maintenance performed accurately and on schedule.

Periodically reviewed for craftsmanship and quality by technicians on site and COR.

Performance Objective

Standard
Performance Threshold
Method of Surveillance

2.1.18 Unscheduled maintenance and repairs (as needed):

All maintenance outside of normal maintenance schedules is considered unscheduled maintenance and repairs. The Contractor must inform the COR of any unscheduled maintenance and repairs required under the contract. All unscheduled maintenance and repairs, to include the purchase of parts, must be approved by the COR prior to any unscheduled maintenance being performed.

Completed as per manufacturer spec.
Maintenance and repairs completed as agreed upon and approved by COR
Periodically reviewed for craftsmanship and quality by technicians on site and COR.

2.2 SERVICE COMPLETION REPORTS

The Contractor’s must provide the Contracting Officer’s Representative (COR) a service completion report on or before close of business (COB) on the 25th day of each month. If the 25th day falls on a weekend or federal holiday, then the service completion report must be submitted by COB of the next available business day. Service completion reports must be submitted in excel format, indicating all utility carts under this contract that were serviced for monthly, quarterly, semi-annual, annual or unscheduled maintenance and repair, along with any technician notes or recommended repairs.

2.3 RE-WORK

All work completed under this contract must be subject to inspection by the COR during and after completion of each task. Unsatisfactory work must be corrected at no additional cost to the Government.

2.4 SAFETY

The Contractor must take all necessary precautions to meet proper safety standards and regulations of the State and Federal Codes. Occupational Safety and Health Act (OSHA) regulations apply to all work performed on site. In addition, the Contractor must conform to any restrictions as outlined by the C5ISC Safety Officer and Fire Department during the course of the period of performance of the contract.

2.5 HAZARDOUS WASTE AND SAFETY DATA SHEET (SDS)

The Contractor must be solely responsible for any and all Contractor generated or owned hazardous materials. A copy of the SDS for each hazardous material to be used must be provided to the COR prior to bringing materials on-site and commencement of work. The Contractor’s responsibility for handling hazardous material is incidental to work performed, the Contractor must handle, remove, and properly dispose of hazardous waste produced by maintenance, to include consumables and expendables, off site in accordance with all local, state and federal regulations.

2.6 DAMAGED GOVERNMENT PROPERTY

The Contractor must comply with Federal Acquisition Regulation (FAR) requirements 52.245-1. All existing grounds, utilities, equipment, building components and adjacent property, including vehicles, must be protected from any damage resulting from contract operations. Contractors will be responsible for any damage to Government property. Damaged property (done by the Contractor) must be repaired by the Contractor, at Contractor’s expense, to meet previous existing conditions.

2.7 INSPECTIONS

All work performed on site is subject to periodic inspection by the COR to ensure safety and best practices are being performed IAW manufacturer specifications.

2.8 ACCIDENT REPORTING

All accidents which may occur during the performance resulting in death, personal injury, trauma, or occupational disease, must be reported verbally to the COR within one (1) hour after occurrence, and in writing to the KO within 24 hours. This report must give full details of the accident involved, including statements of all witnesses. If any claim is made against the Contractor by a third party, as a result of any accident, which occurs in connection with performance of this contract, the Contractor must promptly report the fact in writing, to the KO and COR. The Contractor must be responsible for restoring any damaged Government property or equipment caused by contractor operations or due to the negligence, abuse, or misuse of his/her employees. The restoration must be to its original condition at no additional cost to the Government.

2.9 EMERGENCIES AND REPAIRS

Contractor must promptly report to the Quarter Deck 703-313-5400 any fires, noxious fumes, injuries, and hazardous conditions observed, to be followed with a report to the COR. Any other problems or items in need of repair or emergencies, must be reported to the COR.

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor must provide qualified technicians capable of performing scheduled maintenance and repairs on Kubota RTV models (1100 and 1140X), GEM E4 carts, Bobcat A300, John Deere backhoes, and forklifts. Technicians must possess documented experience and/or certifications demonstrating proficiency in servicing and repairing small engines, electrical systems, hydraulic systems, and diesel engines, as applicable to the equipment listed.

3.2 KEY PERSONNEL

Before replacing any individual designated as Key by the Government, the Contractor must notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes must possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor must not replace Key Contractor personnel without approval from the Contracting Officer. The following Contractor personnel are designated as Key for this requirement. Note: The Government may designate additional Contractor personnel as Key at the time of award.

3.3 CUSTOMER SERVICE MANAGER

The Contractor must provide a Customer Service Manager who must be responsible for all Contractor work performed under this PWS. The Customer Service Manager must be a single point of contact for the Contracting Officer and the COR. The name of the Customer Service Manager, and the name(s) of any alternate(s) who must act for the Contractor in the absence of the Customer Service Manager, must be provided to the Government as part of the Contractor's proposal. The Customer Service Manager is further designated as Key by the Government. During any absence of the Customer Service Manager, only one alternate must have full authority to act for the Contractor on all matters relating to work performed under this contract. The Customer Service Manager and all designated alternates must be able to read, write, speak and understand English. Additionally, the Contractor must not replace the Customer Service Manager without prior approval from the Contracting Officer.

3.3.1 The Customer Service Manager must be available to the COR via telephone between the hours of 0800 and 1600EST, Monday through Friday, and must respond to a request for discussion or resolution of technical problems within 24 hours of notification.

3.4 EMPLOYEE IDENTIFICATION

Contractor personnel accessing Government facilities must arrive in vehicles clearly marked with the Contractor's business name. Contractor personnel are required to wear company-provided uniforms that prominently display the Contractor's business name and the technician's name. All Contractor personnel must also verbally identify themselves as Contractors to Government personnel when their affiliation is not immediately apparent. The Contractor is responsible for ensuring all employees understand and adhere to Government security protocols.

3.5 EMPLOYEE CONDUCT

Contractor’s employees must comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor must ensure Contractor employees present a professional appearance at all times and that their conduct must not reflect discredit on the United States or the Department of Homeland Security. The Customer Service Manager must ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.6 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Contractor access to classified information is not currently required under this SOW. A Visitor’s access request (V.A.R.) is required for all Contractors and contractors employees one business day prior to visits. Contractor personnel working on-site at Government facilities must comply with all installation security requirements and all security regulations and directives for this Contract (i.e., security and safety, visit request, badging, escorted/unescorted, training, day-to-day requirements, etc.).

· Contractor personnel working on-site at Government facilities must comply with all installation security requirements and all security regulations and directives for this Contract (i.e., security and safety, visit request, badging, escorted/unescorted, training, day-to-day requirements, etc.).

· All hardware, software, and services provided must be compliant in accordance with 140-01 Information Technology Systems Security and the DHS Sensitive Systems Handbooks 4300A for Sensitive But Unclassified (SBU)

4.1.1 PHYSICAL ACCESS

· If a CAC is not required per CI 5500.18, then the provisions of COMDTINST 5532.1, Physical Access Control will be adhered to including a NCIC-III criminal history inquiry, favorable unescorted access determination and locally produced access credential issuance (i.e. visitor’s pass, temporary badge, etc.) must be followed.

· Personnel who are granted physical access, without determination of a favorable fitness, must be accompanied by an Authorized Escort Authority as outlined per COMDTINST 5532.1, Chapter 9.D in this Instruction. The escort requirement is mandated for the duration of the individual’s visitation.

· Contractor must adhere to the access control requirements of the installation for site visits.

4.1.2 PROTECTION OF INFORMATION: Contractor access to information protected under the Privacy Act is required under this contract. Contractor employees must safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

4.2 PERIOD OF PERFORMANCE

The period of performance for this contract is a one-year base period with four one-year option periods as follows:

Base PeriodAugust 30, 2026 through August 29, 2027
Option Period OneAugust 30, 2027 through August 29, 2028
Option Period TwoAugust 30, 2028 through August 29, 2029
Option Period ThreeAugust 30, 2029 through August 29, 2030
Option Period FourAugust 30, 2030 through August 29, 2031

4.3 PLACE OF PERFORMANCE

The primary place of performance will be the United States Coast Guard facilities, MK Shop (Building P03) at 7323 Telegraph Rd, Alexandria, Virginia 22315

4.4 HOURS OF OPERATION

Contractor employees must generally perform all work between the hours of 0730 and 1600 EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees must be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this PWS. In which case, all work outside of normal business hours must be approved by the COR, at no extra cost to the government.

4.5 TRAVEL

All travel costs must be included in the Firm Fixed Price quote submitted in response to this solicitation, as travel expenses will not be reimbursed. The Government will not cover any costs related to site visits, quote submissions, or any other associated expenses.

4.6 POST AWARD CONFERENCE

The Contractor must attend a Post Award Conference with the Contracting Officer and the COR no later than 15 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at 7323 Telegraph Rd, Alexandria, VA 22315 or via teleconference.

4.7 SERVICE COMPLETION REPORTS

Service completion reports: The Contractor’s must provide the Contracting Officer’s Representative (COR) a service completion report on or before close of business (COB) on the 25th day of each month. If the 25th day falls on a weekend or federal holiday, then the service completion report must be submitted by COB of the next available business day. Service completion reports must be submitted in excel format, indicating all utility carts under this contract that were serviced for monthly, quarterly, semi-annual, annual or unscheduled maintenance and repair, along with any technician notes or recommended repairs.

4.7.1 GENERAL REPORTS REQUIREMENTS

The Contractor must provide all reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Excel 2016). The reports must be signed electronically or by hand.

4.8 PROGRESS MEETINGS

The Customer Service Manager must be responsible for keeping the COR informed about Contractor progress throughout the performance period of this contract, and ensure Contractor activities are aligned with DHS objectives. At a minimum, the Customer Service Manager must review the status and results of Contractor performance with the COR on a “Quarterly” basis via email or telephone.

5.0 GOVERNMENT FURNISHED RESOURCES

5.1 EQUIPMENT

The Contractor must provide utility cart maintenance services for the government equipment listed below in accordance with the schedule provided under the contract.

Make and Model
Quantity
Type

Make Kubota Model: RTV 1100

9
Utility Diesel

Make: Kubota Model: RTV 1140

4
Utility Diesel

Make: Bobcat Model: A300

1
Diesel- Hydraulic Loader

Make: GEM Model: E4

6
Utility Electric

Make: MotoEV Model: Bubble Buddy LSV

1
Utility Electric

Make: Kubota Model: BX 1500 RCK54-15BX

1
Tractor-Small, Diesel

Make: Caterpillar Model: P6000-D

1
EM-Forklift

Make: Toyota Model: 7FBEU15

1
Supply-Forklift

Make: John Deere Model: 4520

1
Backhoe

5.2 UTILITES

Electrical power is provided at existing outlets for the contractor to operate equipment necessary in the performance of work. Hot and cold water is provided at existing sinks and outlets limited to the normal water capacity of the building. No special heating or cooling of water will be provided. Air compressors for air operated tools maybe utilized at the MK shop building (P03.)

5.3 SUPPLIES

The Government will not provide any supplies for the contractor’s use.

5.4 STORAGE

The Government must provide the contractor with a material storage area on-site. The contractor must keep their material storage area free from accumulation of hazardous waste or hazardous materials, and only utilize the storage for parts and consumables related to the maintenance outlined in the PWS.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor must furnish all parts, materials, consumables, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in PWS 2.0 and PWS 6.0.

6.1 Damage to Contractor Supplies, Materials, Equipment and Property: The Government will not be responsible in any way for damages to the Contractor’s supplies, materials, equipment, property, and Contractor employees’ personal belongings that are caused by improper packaging and shipping procedures, fire, weather, theft, accident, or other disaster/misfortune

7.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

7.2 The COR will have 05 business days to review deliverables and make comments. The Contractor must have 10 business days to make corrections and redeliver.

8.0 DELIVERABLES

The Contractor must consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this PWS.

ITEM
PWS REFERENCE
DELIVERABLE / EVENT
DUE BY

DISTRIBUTION

1
4.6
Post Award Conference
15 days after the date of award
COR, Contracting Officer
2
2.2
Service completion report
Close of business on or before 25th of every month
COR, Contracting Officer
3
2.1.18
Unscheduled Maintenance and Repairs
Quote submitted three (3) business days after technician determines the need for unscheduled maintenance and repairs.
COR, Contracting Officer
4
4.8
Safety Data Sheet
Prior to contract start date
COR, Contracting Officer
5
4.1
Visitor’s access request (VAR)
24hrs prior to arrival
COR, Contracting Officer
6
4.9
Accident Report
Verbally to the COR within one (1) hour after occurrence, and in writing to the KO & COR within 24 hrs.
COR, Contracting Officer

PR #:

PERFORMANCE WORK STATEMENT

LAST UPDATED: XX/XX/XXXX PAGE 8/17

9.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below.

Service Output
Performance Objective
Acceptable Quality Level (AQL)
Positive Incentive
Negative incentive
(PWS 2.1.1) Monthly maintenance Utility Diesel Vehicles
Monthly diesel utility cart maintenance checklist
99%
CPARS Entry
CPARS Entry
(PWS 2.1.2) Quarterly maintenance Utility Diesel Vehicles
Quarterly diesel utility cart maintenance checklist
99%
CPARS Entry
CPARS Entry
(PWS 2.1.3) Semi-annual maintenance Utility Diesel Vehicles
Semi-annual diesel utility cart maintenance checklist
99%
CPARS Entry
CPARS Entry
(PWS 2.1.4) Annual maintenance Utility Diesel Vehicles
Annual diesel utility cart maintenance checklist
99%
CPARS Entry

CPARS Entry

(PWS 2.1.5) Monthly maintenance Electric carts
Monthly electric cart maintenance checklist
99%
CPARS Entry
CPARS Entry
(PWS 2.1.6) Annual maintenance Electric carts
Annual electric cart maintenance checklist
99%
CPARS Entry
CPARS Entry
(PWS 2.1.7) Quarterly maintenance Caterpillar forklift
Quarterly maintenance Caterpillar forklift checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.8) Annual maintenance Caterpillar forklift
Annual maintenance Caterpillar Forklift checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.9) Monthly maintenance Toyota Forklift
Monthly maintenance Toyota Forklift checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.10) Annual maintenance Toyota Forklift
Annual maintenance Toyota Forklift checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.11) Monthly maintenance Kubota Tractor RCK54-15BX
Monthly maintenance Kubota Tractor RCK54-15BX checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.12) Annual maintenance Kubota Tractor RCK54-15BX
Annual maintenance Kubota Tractor RCK54-15BX checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.13) Monthly maintenance John Deere Backhoe
Monthly maintenance John Deere Backhoe checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.14) Semi-Annual maintenance John Deere Backhoe
Semi-Annual maintenance John Deere Backhoe checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.15) Quarterly maintenance Bobcat Loader A300
Quarterly maintenance Bobcat Loader A300 checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.16) Semi-Annual maintenance Bobcat Loader A300
Semi-Annual maintenance Bobcat Loader A300 checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.17) Annual maintenance Bobcat Loader A300
Annual maintenance Bobcat Loader A300 checklist
100%
CPARS Entry
CPARS Entry
(PWS 2.1.18) Unscheduled maintenance and repairs
All maintenance outside of normal maintenance schedules is considered unscheduled maintenance and repairs. The Contractor must inform the COR of any unscheduled maintenance and repairs required under the contract. All unscheduled maintenance and repairs, to include the purchase of parts, must be approved by the COR prior to any unscheduled maintenance being performed.
95%
CPARS Entry
CPARS Entry

File details come from the government source that posted it. Updated .