Attach 3 - Customer Satisfaction Survey - 697DCK-22-R-00106.pdf
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- Solicitation number
- 697DCK-22-R-00106
About this file
This document contains a federal solicitation for landscape maintenance and snow removal services. The solicitation is issued by the Federal Aviation Administration Southwestern Region to provide landscape maintenance and snow removal services for the Denver TRACON facility and snow removal services for the Denver ATCT/BB facility in Denver, Colorado as outlined in the statement of work. The NAICS code applicable is 561730 for landscaping services. The acquisition is set aside for small businesses and will result in a firm-fixed price contract. The pre-proposal site visit will take place on March 24, 2022 and questions regarding the solicitation are due by March 30, 2022 with responses and any amendments issued by April 8, 2022. Proposals must be received by April 15, 2022. The contractor will be evaluated based on responses to a customer satisfaction survey included as an attachment.
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Customer Satisfaction Survey
697DCK-22-R-00106
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
karen.ctr.mcivor@faa.gov
File details come from the government source that posted it. Updated .