Attach_2_AAP-330_QASP_and_PRS.docx

ATTACHMENT 2 – QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For FAA AAP‑300 Training, Development, and Delivery Support Contract

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides the FAA with a structured method to monitor, assess, and document the Contractor’s performance against the requirements in Section C of the Performance Work Statement (PWS). The QASP outlines:

- Performance objectives

- Performance standards

- Acceptable Quality Levels (AQLs)

- Surveillance methods

- Roles and responsibilities

- Corrective action procedures This QASP is a Government surveillance tool and does not change the contract requirements.

2. ROLES AND RESPONSIBILITIES

3. SURVEILLANCE METHODS

FAA will use the following surveillance techniques:

3.1 100% Inspection – Used for critical deliverables such as:

• Pre‑ and post‑test results

• Same‑day test review documentation

• Course materials

• Policy crosswalks

• Instructor qualification records

3.2 Random Sampling – Used for:

• Training sessions

• Weekly reports

• Course evaluations

• VILT participation reports

3.3 Direct Observation – Used for:

• Instructor performance

• Classroom/VILT delivery

• Student engagement

3.4 Student Feedback Analysis – Used to assess:

• Instructor effectiveness

• Course relevance

• Training quality

3.5 Trend Analysis – Used to identify:

• Recurring issues

• Performance degradation

• Improvement opportunities

3.6 Audits – Used for:

• QMS compliance

• Section 508 compliance

• FAA policy integration

4. PERFORMANCE SURVEILLANCE BY SECTION C REQUIREMENTS

Below is the surveillance structure for each major C‑area.

C.1 – Background, References, and Policy Compliance Performance Objective: Ensure all training, materials, and deliverables comply with FAA Orders, AMS, FAST, Section 508, and referenced laws.

Performance Standards: All materials incorporate FAA policy. All COTS courses include FAA policy crosswalks. All materials meet FAA Order 1000.36 Writing Standards.

Acceptable Quality Level (AQL): 100% policy compliance; 98% accuracy for writing standards Surveillance Methods: Document review; annual compliance audit C.2 – Training Delivery (CILT & VILT) Performance Objective: Deliver high‑quality, FAA‑aligned training using qualified instructors and compliant materials.

Performance Standards: Courses delivered on schedule; Instructors meet qualification requirements; Pre‑ and post‑tests administered; Same‑day test review conducted; All test scores delivered to FAA on last day of class Acceptable Quality Level (AQL): 98% on‑time delivery; 100% test administration compliance; 95% positive student evaluations Surveillance Methods: Direct observation; Student evaluations; Deliverable inspection C.2.2 – Course Development, Customization, Modification Performance Objective: Ensure all COTS and developed courses incorporate FAA policy, AMS, FAST, and FAA‑specific processes.

Performance Standards: FAA policy crosswalk submitted for each course; All materials Section 508 compliant; All updates incorporated within 10 business days Acceptable Quality Level (AQL): 100% policy integration; 98% Section 508 compliance Surveillance Methods: Document review; SME evaluation; Accessibility testing C.2.3 – Course Materials and Records Performance Objective: Maintain accurate, complete, and FAA‑compliant training documentation.

Performance Standards: Master copies updated and accurate; Records delivered within required timelines; No missing or inaccurate rosters, assessments, or materials Acceptable Quality Level (AQL): 98% accuracy; 100% timeliness Surveillance Methods: 100% inspection; Random sampling C.3 – Task Order Management Performance Objective: Provide effective program and task order management.

Performance Standards: PMP maintained and followed; Risks tracked and mitigated; All deliverables submitted on time Acceptable Quality Level (AQL): 100% timeliness; 95% accuracy Surveillance Methods: Monthly status meetings; PMP audits C.3.2 – Program Management Plan & QMS Performance Objective: Maintain a robust QMS and PMP that ensures quality, compliance, and continuous improvement.

Performance Standards: QMS documented and implemented; Internal audits conducted quarterly; Corrective actions resolved within 10 business days Acceptable Quality Level (AQL): 100% QMS compliance Surveillance Methods: QMS audits; Corrective action tracking C.3.2.4 – Instructor Requirements Performance Objective: Ensure instructors are qualified, professional, and FAA‑compliant.

Performance Standards: Instructors maintain required certifications; Instructors demonstrate mastery of adult learning principles; Instructors incorporate FAA policy in delivery Acceptable Quality Level (AQL): 100% qualification compliance; 95% positive evaluations Surveillance Methods: Instructor observations; Resume/certification audits C.4 – Delivery of Training (CILT & VILT) Performance Objective: Provide compliant facilities, equipment, and support.

Performance Standards: Facilities meet ADA and FAA requirements; Technical support available; Transportation meets FMCSA standards Acceptable Quality Level (AQL): 100% compliance Surveillance Methods: Facility inspections; Random sampling C.4.6 – Course Examinations Performance Objective: Ensure accurate, timely, and compliant exam administration.

Performance Standards: Pre/post tests administered; Same‑day test review conducted; Scores delivered on last day of class Acceptable Quality Level (AQL): 100% compliance Surveillance Methods: Direct observation; Deliverable inspection C.5 – Development of Training Performance Objective: Develop high‑quality, FAA‑aligned courses using ADDIE or equivalent methodology.

Performance Standards: Pilot delivered for all new courses; FAA feedback incorporated; Final materials delivered in editable formats Acceptable Quality Level (AQL): 100% compliance Surveillance Methods: SME review; Pilot observation

5. CORRECTIVE ACTION PROCESS

If performance falls below AQL:

1. Verbal Notification

2. Written Notice of Concern

3. Corrective Action Plan (CAP) within 5 business days

4. Follow‑up Surveillance

5. CO Remedies if unresolved

6. PERFORMANCE DOCUMENTATION

The COR will maintain:

- Surveillance logs

- Meeting minutes

- Evaluation forms

- Corrective action records

- Trend analysis reports

ATTACHMENT 2 – PERFORMANCE REQUIREMENTS SUMMARY (PRS)

FAA AAP‑300 Training, Development, and Delivery Support Contract

PERFORMANCE REQUIREMENTS SUMMARY (PRS)