Attach_1_AAP-300 SOW_ACM Training Requirement.docx

SECTION C — DESCRIPTION / SPECIFICATIONS / WORK STATEMENT

C.1 BACKGROUND

With increased federal scrutiny on the stewardship of public funds, FAA acquisition personnel must demonstrate the highest levels of competency, accountability, and technical proficiency. FAA senior leadership, customers, and stakeholders expect acquisition professionals to manage financial, contractual, and programmatic resources with precision and efficiency.

The Acquisition Career Management Division (AAP300) is responsible for delivering best‑value, high‑quality training, certification, and professional development to the FAA acquisition workforce, including:

· Contracting Officer/Specialist (CO/CS)

· Contracting Officer’s Representative (COR)

· Integrated Logistics Specialist (ILS)

· Program/Project Management (P/PM)

· Real Estate Contracting Officer (RECO)

· Systems Engineer (SE)

· Test & Evaluation Professional (T&E) AAP-300 requires a contractor capable of delivering compliant, accessible, modern, and FAA ‑ aligned training solutions that incorporate federal law, FAA policy, FAA Acquisition Management System (AMS), and adult learning principles.

C.1.1 References The Vendor must adhere to the FAA orders, standards, guidance, and reference materials specified herein, as applicable to the Performance Work Statement (PWS), under the guidance of the Contracting Officer and the Contracting Officer’s Representative.

C.1.1.1 Applicable Orders and Notices

· FAA Order 1370.120A – Section 508 Accessibility Policy (February 18, 2021) https://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentID/1039098

· FAA Order 1370.121A – FAA Information Security and Privacy Program (November 3, 2020) https://www.faa.gov/documentLibrary/media/Order/FAA_Order_1370.120A.pdf

· FAA Order 1000.36 – FAA Writing Standards https://www.faa.gov/documentlibrary/media/order/branding_writing/order1000_36.pdf

C.1.1.2 Laws, Regulations, Policies, and Guidance

· Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) https://www.section508.gov/manage/laws-and-policies

· Worldwide Web Consortium, Web Content Accessibility Guidelines (WCAG) https://www.w3.org/WAI/intro/wcag.php

· Vendor & Industrial Security Program http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573

C.1.2 Applicable Documents

· FAA Acquisition Toolset (FAST) http://fast.faa.gov

· 41 C.F.R., Federal Travel Regulation (FTR), Amendment 2020-01

· FAA-STD-028C, Contract Training Programs https://www.faa.gov/regulations_policies/handbooks_manuals/

· FAA Forms http://www.faa.gov/library/forms/

The following documents provide an overview of the training and certification requirements for the target workforce.

· The GAO Red Book https://www.gao.gov/legal/appropriations-law/red-book

· FAA AMS Procurement Policy & Guidance https://fast.faa.gov/PPG_Procurement.cfm

· FAA Career Planning, Development, and Resource Guides

· Federal Acquisition Institute (FAI) Certification and Career Development Programs

C.2 SCOPE

This Indefinite Delivery/Indefinite Quantity (IDIQ) contract provides training delivery, course development, customization, modification, and associated program management support. Task Orders will define specific requirements.

The Contractor must provide all personnel, materials, facilities, systems, and resources necessary to meet the requirements of this SOW.

C.2.1 Training Delivery The Contractor must deliver FAAapproved‑ classroom and virtual instructorled‑ training (CILT/VILT) using qualified instructors, compliant materials, and proven adult learning methodologies.

Training delivery must include:

· Pre‑course assessments

· Post‑course assessments

· Same‑day test review with students

· Delivery of all test scores, answer sheets, and assessment data to the FAA no later than the last day of class The Contractor must ensure:

· All training aligns with FAA Orders, AMS policy/guidance, and applicable federal laws

· All materials meet FAA Order 1000.36 Writing Standards

· All VILT platforms comply with WCAG 2.0 A/AA and Section 508

C.2.2 Course Development, Customization, or Modification (Expanded & Strengthened) The FAA may require the Contractor to develop, customize, or modify COTS or FAA‑owned courses. All customized or newly developed materials become FAA property.

The Contractor must ensure that all COTS training delivered under this contract is fully aligned with FAA policy, including but not limited to:

· FAA Acquisition Management System (AMS)

· AMS Procurement Policy & Guidance

· FAA Orders applicable to acquisition, logistics, engineering, and program management

· Federal statutes governing acquisition, appropriations, ethics, and financial management

· FAA‑specific case studies, workflows, templates, and processes The Contractor must:

· Conduct a policy crosswalk for every COTS course

· Document how FAA policies are integrated

· Submit a compliance matrix with each course for FAA approval

· Update materials when FAA policy changes

· Ensure instructors teach FAA‑specific processes, not generic federal acquisition content

C.2.3 Course Materials and Records The Contractor must maintain complete, accurate, and FAA‑compliant training documentation, including:

· Master curriculum files

· Instructor guides

· Student guides

· Pre/post‑test results

· Class rosters

· Assessment data

· Course evaluations

· Attendance sheets All materials must be provided electronically in FAA‑approved formats.

C.3 TASKING REQUIREMENTS

Each tasking requirement contains a broad overview of services required, definitions as necessary, and in some cases examples of the type of efforts anticipated within an area, and are for illustrative purposes. It should be noted that any examples provided are representative only, and do not necessarily indicate an all-inclusive listing of the support services required or that may be requested through the base contract or under any individually issued task orders.

C.3.1 Task Order Management Task Order Management is a mandatory element for all work completed under this contract. The Contractor must provide the appropriate program management and project control to effectively manage each task order, ensure cost, schedule, and quality requirements are continually tracked and communicated to the FAA, and ensure all deliverables are successfully completed. The Contractor must furnish and make available all personnel, supplies, equipment, materials, data, facilities, and services necessary to perform the work under this contract. The Contractor must provide quality technical, analytical, planning, and management support to achieve the requirements of this PWS. The Government will not separately reimburse the Contractor for any labor or other expenses associated with its Task Order Management costs. The FAA reserves the right to modify the amount of training or instructional development services provided under this contract and all task orders issued under this contract.

The Contractor must:

· Provide full program and project management support

· Track cost, schedule, performance, and quality

· Maintain a risk register

· Provide monthly status updates

· Ensure all deliverables meet FAA standards

C.3.2 Program Management Plan The Contractor must prepare, maintain, and follow a written program management plan, which will include at a minimum the organizational structure, employee roles and responsibilities, timelines and schedules, key outputs or milestones, and procedures needed to meet the requirements of this PWS. The original plan and any contractor proposed changes must be approved by the FAA. The program management plan will identify all key personnel and their functions/responsibilities as it relates to this contract. The plan must state the number of instructors available at contract execution and the actions being taken to address the potential need for new hires to accomplish all course deliveries.

The Contractor must maintain a comprehensive PMP including:

· Organizational structure

· Staffing plan

· Instructor availability matrix

· Quality Management System (QMS)

· Risk management procedures

· FAA policy integration process

· Section 508 compliance process

C.3.2.1 Quality Management System The Contractor is responsible for ensuring quality compliance of all work completed under this contract, including, but not limited to tasks and deliverables, cost controls, and adherence to schedules. The Contractor must maintain a formalized quality management system (QMS) to document their policies, processes, and procedures to ensure successful delivery of the services under this contract.

The Contractor must maintain a formal QMS that includes:

· Documented processes

· Internal audits

· Corrective action procedures

· Instructor performance monitoring

· Course evaluation analysis

· FAA policy alignment verification

C.3.2.4 Course Instructors Course instructors must possess documented training and experience in the mastery of adult learning principles and applications, including course delivery and facilitation, learning assessment and feedback methodologies, and teaching methods such as lecture/discussion, role-playing, case study reviews, simulations, and small group learning. Instructors must demonstrate and maintain currency and proficiency

At the discretion of the Government, any classroom instructor may be evaluated on their teaching techniques and capabilities by a designated FAA evaluators at any time during the execution of this contract. Based on the evaluation, the FAA may require the Contractor to retrain or relieve the instructor.

At any time during the execution of this contract, the Government may request, and the Contractor must provide, copies of instructor resumes, certificates, training records, etc. to verify the validity of instructor qualifications.

The Government may require the Contractor to remove any contract instructor from instruction duties if their performance is determined to be deficient based on student course evaluations, if they fail to meet or maintain the instructor qualification requirements as established in J004, Labor Category and Skill Level Descriptions, or if they display unprofessional behavior.

Instructors must:

· Demonstrate mastery of adult learning principles

· Maintain FAA‑specific subject matter proficiency

· Complete annual FAA policy refresher training

· Deliver pre/post‑tests and same‑day test reviews

· Provide test scores to FAA on the last day of class

C.4 DELIVERY OF TRAINING

C.4.1 Classroom Instructor‑Led Training (CILT) The Contractor must provide traditional brick-and-mortar classroom instructor led training (CILT) as well as virtual instructor led training (VILT). This training may include Contractor provided COTS courses, FAA-customized COTS, or FAA-developed courses. Following contract award, the FAA will work with the Contractor to review its COTS course offerings to determine which ones may require FAA customization. If required, this customization effort will be ordered through a separate task order.

C.4.1 Classroom Instructor Led Training Unless stipulated otherwise in this contract or individual task orders, all courses delivered in Washington, DC must use Contractor facilities, equipment, and materials approved by the FAA. The Government will provide facilities and connectivity support for courses delivered at FAA field locations or other non-contractor facilities arranged previously by the Government.

The Contractor must provide local, in-and-around transportation when required to support training sessions conducted outside of the classroom. The Contractor is responsible for communicating the transportation departure and return times and locations; ensuring that the mode of transportation accommodates all students and instructors in a single round-trip to their destination; and the vehicle used meets all safety and comfort standards as outlined in the Federal Motor Carrier Safety Administration (FMCSA) regulation Part 396, Inspection, Repair, and Maintenance.

C.4.1.1 Course Delivery – Washington, DC The Contractor must provide training facilities for courses held in Washington, DC. These facilities must be within a three-block walk from public transportation (WMATA Metrorail or bus) or public parking. At any time during the performance of this contract, the FAA may inspect Contractor training facilities prior to or during course delivery.

The Contractor must provide suitable facilities to accommodate up to five course deliveries simultaneously. Each classroom must support up to 30 students per course, allow for rearranging of classroom furniture for small group work, provide Internet access and on-site technical support for students, and accommodate students with disabilities in accordance with the Americans with Disabilities Act of 1990.

C.4.1.2 Course Delivery – FAA Field Training Facilities For locations outside of Washington, DC, the FAA will provide training facilities. The FAA Curriculum Lead has the sole responsibility for communicating and coordinating with the FAA Field Training Leads regarding all aspects of course delivery. The Contractor must not communicate or coordinate directly with the FAA Field Training Leads without prior approval from the FAA Curriculum Lead or COR.

The field location FAA Training Lead will schedule the necessary facilities and technical support for course delivery.

The FAA may deliver training in Atlantic City, NJ; College Park, GA; Fort Worth, TX; Los Angeles, CA; Des Moines, WA; and Oklahoma City, OK. Based on need, the FAA may request course delivery in additional locations throughout the Continental United States, Hawaii, Alaska, or Puerto Rico.

C.4.2 Virtual Instructor‑Led Training (VILT) The Contractor must provide training through a virtual learning environment (VILT) in which a live instructor facilitates course delivery and students can interact, communicate, view and discuss presentations, and engage with instructors, in a web-based setting. Classes must be provided via a Government-approved web conferencing platform that complies with WCAG 2.0 Level A and AA criteria under Section 508 of the Rehabilitation Act. This means all pre-recorded video must have captions and audio description, and live video must be live captioned. The Contractor must provide instructor(s), technical support personnel, and production assistants as needed for the full duration of each VILT delivery.

The VILT format may include polling questions, student breakout sessions, pre- and post-course assessments, student materials, pertinent website links, and other supporting documentation as identified under each course curriculum. The Contractor must provide the Curriculum Lead and COR a post-course participation report, that will include a summary of student activity (sign-on/sign-off, polling question responses, course assessments) and a link to the recorded webinar or virtual training session no later than five (5) business days after course completion.

C.4.3 Student Enrollment The FAA manages the enrollment process for students internally and will provide the Contractor with the final approved student roster no later than the first day of class. The Contractor must send the official student attendance sheet to the Curriculum Lead and COR no later than five (5) business days after course completion.

C.4.4 Course Cancellations and Rescheduling The FAA reserves the right to cancel or reschedule a previously requested and confirmed course, at any time and without justification. The following restrictions apply:

If requested by the FAA 14 calendar days or more prior to the scheduled course start date, all course cancellation or rescheduling requests must be accepted by the Contractor with no penalty to the Government. In these instances, the FAA will pay the Contractor for non-refundable and non-reimbursable expenses incurred, which are limited to material costs not repurposed, such as printing and shipping costs.

The Government will not reimburse the Contractor for overhead, processing fees, labor hours related to cancelled or rescheduled courses, or expenses that are applicable to future course deliveries.

C.4.5 Inclement Weather Procedures (NOTE: This guidance is applicable only to CILT courses. All VILT courses will continue as scheduled regardless of local weather conditions, unless directed otherwise by the CO or COR.)

In the event of potential inclement weather, the Contractor must adhere to United States Office of Personnel Management (OPM) guidance. The Contractor must confirm the most current operating status in the geographical area where the course is scheduled to be delivered. The Washington, DC link is https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/current-status/. For Field locations, the Contractor must contact the Field Training POC and confirm current operating status.

C.4.6 Course Examinations For courses requiring an end-of-course examination, the Contractor will administer and score the exams, and report the results to the Curriculum Lead and COR within five (5) business days after course completion.

For courses with no end-of-course examination, the FAA may provide pre- and post-course knowledge assessments. The contract instructor must facilitate time during the courses, as needed, for students to complete these assessments. The Contractor must record the assessment results in an FAA-approved format and submit the report to the Curriculum Lead and COR no later than five (5) business days after course completion.

C.4.7 Other Directs Costs The Government may order the following contract-related services that fall outside of the scope of the tasks listed under Paragraph C.4, Delivery of Training. These services will be assigned a unique CLIN and charged on a Fixed-Price basis:

1) Instructional facilitative services to conduct training of FAA-owned course materials,

2) Printing and/or shipping of course materials for FAA use, and

3) Provision of training facilities only.

C.5 DEVELOPMENT OF TRAINING

The Government may order the following course development, customization, or modification services via a negotiated Task Order on a Fixed Price or Time and Material (T&M) basis.

C.5.1 Development, Customization or Modification of Courses The Contractor must develop new courses, or customize or modify existing courses based on the Task Order requirements. The Contractor must utilize experienced and qualified Instructional Systems Designers (ISDs) to develop, customize, or modify both COTS and FAA-owned training course materials. Instructional designers must follow a training development methodology such as the ADDIE model. In some cases, the instructional designer must work hand-in-hand with an FAA instructional designer or with an FAA-designated Subject Matter Expert.

In the case of new courses, the Contractor must deliver a pilot session. Costs for a pilot session must be included in the price of the course development, i.e. not separately priced. The COR must provide written final approval before a course proceeds past the pilot stage. Post-pilot course changes and FAA comments must be incorporated into the curriculum and materials. The Contractor must provide instructor(s), materials (hard and/or electronic copies), facilities (if in Washington, DC), and equipment/tools to conduct the pilot course. In the case of course development, FAA requires that the contractor conduct a course pilot session.

The COR must provide written final approval before a newly developed course proceeds past the pilot state. Edits identified during the pilot and FAA comments must be incorporated by the contractor into the final course materials. The Contractor must provide instructor(s), classroom materials (hard and/or electronic copies), facility (if in Washington, DC), and equipment/tools to conduct the pilot course.

The FAA will take full ownership of all course materials developed by the contractor. The contractor must also provide editable copies of all final approved material in the electronic format specified by the FAA and must comply with Section 508.

C.5.2 Development, Customization or Modification of Distance Learning The Government may order the following course development, customization or modification of distance learning services via a negotiated Task Order on a Fixed Price or Time and Material basis:

The Contractor must develop the training and provide the course design, templates, software tools/applications and support, prototype and final version (when applicable) to execute distance learning as designed. If the deliverable will be stored and accessed from FAA’s website or eLearning Management System (eLMS), the Contractor must work with the FAA to launch the prototype for beta testing (including Section 508 accessibility tests) and incorporate any identified corrections/adjustments in the final version.

FAA will take full ownership of all new course materials developed by the contractor. The contractor must also provide editable files of all final approved material in an electronic format specified by the FAA and must comply with Section 508.

C.4.6 Course Examinations The Contractor must:

· Administer pre‑tests and post‑tests

· Conduct a same‑day test review with students

· Provide all test scores, answer sheets, and assessment data to FAA no later than the last day of class

· Submit a summary report within 5 business days

C.6 KEY DELIVERABLES LIST