Attach 1 - LTS - PWS dated 16 Jan 26.pdf

PWS 16 Jan 2026

Performance Work Statement

(PWS)

FOR

LOCAL TELECOMMUNICATION

SERVICES

In Support of Space Base Delta 1 And

Space Base Delta 41

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1.0. Scope.

1.0.1. General Requirements. This Performance Work Statement (PWS) is a comprehensive description of local exchange access services, IP access transport services, and intra-Local Access Transport Area (LATA) interconnect functions. The Contractor shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide local access and transport services and functions at the designated demarcation point.

These services shall include any equipment, wiring or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure. The Contractor is responsible for troubleshooting and maintaining the operation of the circuit up to its termination point. Access to the local exchange shall include: operator assistance, directory assistance (DA), and emergency 911/E911 services and functions. These services shall not include residential/business services for non-Government entities or Government Contractors. Long distance services will also be included for each Site of this Local Telephone Services (LTS) contract. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DOD), Air Force (AF) and industry standards for this requirement.

a. The definitions of the comprehensive set of services are described in this PWS even though these services may not be called out initially in Appendix 1, 2 or 3. These services may be ordered at a later date by the 21st Contracting Squadron (21 CONS) by modification authorizing the services, the site ordering them and the Contractor, when required, will have to provide the requested service(s) as defined below.

b. The base telephone switching systems will be identified in each Appendix defining the switching mode with the software model software version, and where the switching systems is located by building number and street address.

1.0.2. Competitive Economic Advantage Consideration. The local exchange or Dial Central Office services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the Contracting Officer determines usage of the contract to be cost effective and the Contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within 100 miles of the principal place of performance, orders may be placed for such additional services.

When the Contracting Officer places an order or modification and the Contractor initiates performance, all terms and conditions of this contract shall apply.

2.0. Requirements.

2.0.1. Each Appendix refers to a Space Base Delta (SBD) 1 or Space Base Delta (SBD) 41 Point of Presence “POP” then identifies the Local Commercial Communications Services required for that POP including characteristics, quantities, and locations, as applicable.

2.0.2. The Communications-Computer Systems Officer (CSO) at the Government installation is responsible for telecommunications activities and is identified in each Appendix. After the Contracting Officer authorizes services, the Contractor shall coordinate with the CSO prior to the installation, removal, expansion, and/or change out of equipment. Organizational office symbols for the CSO and technical representative are identified in each Appendix.

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2.0.3. The Government will provide floor space for the installation of the Contractor provided transmission equipment. The floor space shall be limited to accommodate Contractor-provided relay rack(s), 19 to 23 inches wide by 7 feet tall, as ceiling height permits at each designated demarcation.

Space is available for 1 or 2 relay rack(s) for Contractor equipment in each PoP. The Government will provide adequate wall space should the Contractor not require floor/rack space. The Government will provide electrical power and room environment for the installation of Contractor equipment. When additional rack space, floor space, or wall space is required to support Government requirements, the Contractor shall coordinate with the CSO.

2.1. Local Commercial Communications Services.

2.1.1. Commercial Subscriber Lines (CSL). The Contractor shall provide subscriber lines as specified in each Appendix. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange (FX) lines. CSL termination shall be to the telephone jack in the room designated by the customer. A central office CSL can be terminated to a telephone set, fax, modem, secure call, etc., to provide voice-grade communications to the Public Switch Telephone Network for a single user.

2.1.2. Commercial Subscriber Line Basic Service (BS). BS of a line shall include the following:

a. dial tone

b. direct inward dialing

c. direct outward dialing

d. Dual Tone Multi-Frequency (DTMF)

e. local exchange access

f. equal access

g. call blocking for Numbering Plan Area (NPA) 900

h. operator assistance (0+ & 00+)

i. Directory Assistance (DA)

j. 911 services, where available

k. non-published directory number

l. service disconnect with referral service (the referral service shall be at least three (3) months after a customer has been moved, changed, or disconnected

m. block Directory Assistance Call Completion (DACC)

n. block third party billing

o. Toll free access

2.1.3. Exchange Access Trunks. The Contractor shall provide local exchange access service circuits for local trunks as specified in each Appendix.

2.1.4. Exchange Access Trunks Basic Service (BS). BS of a (local or FX) access trunk shall include the following:

a. Call blocking for Numbering Plan Area (NPA) 900 direct inward dialing direct outward dialing two-way dialing channelization of digital trunks (as specified by work order) trunk busy tones, DTMF, MF 2/6 and dial pulse (DP) address signaling, access, services trunk and/or trunk group establishment, PWS-3 automatic trunk member selection (sequential, linear, most idle, etc.) automatic trunk group alternate route selection Toll free access

b. Access to and selection of the members within the trunk group between two telephone switching systems must be coordinated to provide optimum member selection and minimize glare conditions. When two or more trunk groups are established to provide services between the switching systems, the alternate route selection from one trunk group to the next provides users’ access to these trunk groups in a coordinated and predetermined routing sequence. The selection of members within a trunk group and the alternate route selection of two or more trunk groups are included as basic functions of trunks and their access.

2.1.5. Session Initiation Protocol (SIP) Trunking. If the Contractor cannot provide Exchange Access Trunks or Exchange access Trunks basic Service (BS) per para 2.1.3 and

2.1.4 then the Contractor can deliver telephone services and unified communications to customers equipped with SIP-based private branch exchanges (IP-PBX) and Unified Communications facilities as specified in each Appendix. The Contractor will be required to provide a PRI Gateway to convert the SIP services back into Exchange Access Trunks or Exchange access Trunks basic Service (BS)/PRI format for some or all Appendices. The number of PRI would correlate to the number of Concurrent Call Paths (CCP) at a 23 CCP to 1 PRI rate see Appendices for CCP or PRI amounts.

2.1.6. Enhanced 911

2.1.6.1 Centralized Automatic Message Accounting (CAMA) Trunking. The Contractor shall provide CAMA trunk to locations identified IAW Appendices if required.

2.1.6.2 Colorado Automatic Number Identification and Automatic location Identification (ANI/ALI) database. The Contractor will provide configuration diagrams and route 911 calls from some or all Appendices through the local city or county emergency services. So, all 911 calls generated on some or all Appendices through the SBD 1 and SBD 41 Appendices switch and from the commercial subscriber lines are both routed through the downtown switch (actually Pueblo, CO where the SBD 1 and SBD 41 data base is maintained) then back to the SBD 1 and SBD 41 Consolidated Fire Dispatch locations. The Contractor shall provide access to update Colorado ANI/ALI database.

2.1.7. Off Premise Extension (OPX). The Contractor shall provide OPX circuits to location identified IAW each Appendix.

2.1.8. Point-to-Point IP Circuits. The Contractor shall provide Point-to-Point circuits to location identified IAW each Appendix.

2.1.9. Multi-Path Circuits or Point-to-Multipoint IP Circuits. The Contractor shall provide Multi-Path or Point-to-Multipoint IP circuits to location identified IAW each Appendix.

2.1.10. Commercial Voice Over Internet Protocol (VoIP) OPX. If the Contractor cannot provide OPX per para 2.1.7 then the Contractor shall provide VoIP OPX to those locations identified IAW each Appendix. The Contractor will have to provide units to convert OPX VoIP into analog as needed for the end user.

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2.1.11. Government Emergency Telecommunications Service (GETS). The Contractor shall allow GETS call traffic to be passed through voice circuits and/or trunks. The Contractor shall not allow 10-10 dial around access.

2.1.12. Transport Services. The Contractor shall provide local exchange transport channel services as specified in each Appendix. Local transport services include Internet Protocol (IP) Services from 1 GB to 10GB.

2.1.13. Circuit Termination. The Contractor shall ensure that all circuits are clearly tagged in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number. The Contractor shall provide all equipment, facilities and wiring up to the Government demarcation point as specified in each Appendix.

2.1.13.1. High Data Rates. The Contractor shall properly terminate digital circuits to the Contractor provided Digital Cross Connect level 1 (DSX-1), DSX-3, or fiber optic patch panel.

2.1.13.2. Circuit Testing. The Contractor shall provide the test results to the CSO after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the CSO. The Contractor shall document the parameters of the circuit characteristics in the Customer Service Records.

2.1.14. Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) or measured rate services within local calling areas as identified in each Appendix.

2.1.15. Long-Distance and International Calling. The Contractor shall provide measured rate or flat rate services in support of long-distance and International Calling as per the Appendix for all call in support of para 2.1.1, 2.1.2, 2.1.7 and 2.1.10

2.1.16. Number Portability. The Contractor shall provide number portability for commercial subscriber lines and local exchange direct-in-dial (DID) directory numbers. The Government installation is also serviced by Defense Switched Network (DSN). The Contractor shall comply with the Federal Communications Commission (FCC), and the State Public Utility Commission (PUC) mandates for number portability.

2.2. Demarcation. The demarcation points also known as the POP shall be as specified in each Appendix. The Government will provided access to the POP and escort the contractor as needed to support this contract.

2.2.1. Circuit Extension. The Contractor shall provide circuit extension of a local communications service or circuit beyond the established base demarcation to a user-designated termination point off base when required by the Government.

2.2.2. Circuit Termination. Circuit termination shall include termination hardware required to extend a circuit to a user location off-base demarcation point.

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2.2.3. Contractor Owned/Leased Transport Cable. When Government cable is not available, the Contractor shall provide the circuit transport mileage by using the existing cable, either owned or leased from a third party. Mileage measurement will be based upon ¼ of one mile increments.

2.2.4. Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the base demarcation location(s). The Contractor shall coordinate with the CSO for compliance with local procedures and requirements for equipment and cable installation. The Contractor shall install equipment and cables in accordance with national and local safety codes. The Contractor shall wire and connect to Government-provided power connection points, ground master connection points, and termination frames for terminal blocks.

The Contractor shall coordinate with the CSO for installation details. All new cable installations will be either underground or direct buried (i.e., NO aerial installations). Replacement of existing cable may be either underground, direct buried or aerial at the discretion of the CSO.

2.3. Restoration of Service and Maintenance. The Contractor shall respond to and restore service outages. From the time of receipt of the notification, the Contractor shall respond within the time limits as indicated below to discuss the outage issue. If the Contractor determines that the outage restoration time frames cannot be met, the Contractor will contact the CSO. The Contractor will prioritize and perform restorations IAW the Telecommunications Services Program (TSP) and the base Restoration Priority List (RPL). The CSO will determine the prioritization of (multiple) outages for the base/site portion of the TSP/RPL. The Contractor shall respond to the Government within one (1) hour of notification. The Contractor shall provide 24/7 contact information to the CSO. The Contractor shall coordinate any changes to names or phone numbers provided with the Contracting Officer in writing in advance of change.

2.3.1. Catastrophic Outage. Catastrophic outages are 100% service loss to a service location/Appendix. The Contractor shall respond to catastrophic outages within two (2) hours from the time the Contractor receives notification from the Government. Restore service time will be determined from the time the Contractor responds to the Government’s notification in accordance with the local TSP and RPL requirements. The Contractor shall coordinate with the CSO on its restoration procedures for the base in a catastrophic situation.

2.3.2. Emergency Outage. Emergency outages are at or above 75% service loss to a service location/Appendix. The Contractor shall respond to outages within four (4) hours from the time the Contractor receives notification from the Government. The Contractor shall coordinate with the CSO on its restoration procedures for the base in an emergency situation.

2.3.3. Serious Outage. Serious outages are at or above 50% service loss to a service location/Appendix. The Contractor shall respond to outages within six (6) hours from the time the Contractor receives notification from the Government. The Contractor shall coordinate with the CSO on its restoration procedures for the base in a serious situation.

2.3.4. Routine Outage. Routine outages are any loss to a service location that doesn’t meet the higher-level outages to a service location/Appendix. The Contractor shall respond to outages within twenty-four (24) hours from the time the Contractor receives notification from the Government. The Contractor shall coordinate with the CSO on its restoration procedures for the base in a routine outage.

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2.3.5. Scheduled Outage. The Contractor shall advise the base CSO of any scheduled outage that will affect telecommunication services provided to SBD 1, SBD 41 and all Appendices. The Contractor shall coordinate with the CSO twenty-one (21) days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime.

2.4. Public Listings. The Contractor shall provide public listings, cross reference listings, and foreign listings for the SBD 1 and SBD 41 Appendices. The listings shall be listed in the Government section and/or alphabetical section. The Contractor shall coordinate with the CSO to obtain a list and the contents of the Public Listings. The contents of each cross-reference listing shall include the organization title and a referral statement to the appropriate Government Agency. All other listings shall include the Government title, organization title, address, and telephone number.

2.5. Telephone Directories. The Contractor shall provide local telephone directories for each Appendix site. Each Appendix will identify the number of local telephone directories required.

2.6. Service Orders. From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The CSO will determine work orders as emergency, priority, or routine services. If the Contractor determines that the service order time frames cannot be met, the Contractor will contact the CSO.

2.6.1. Emergency Services. The Contractor shall complete work orders within three (3) calendar days.

2.6.2. Priority Services. The Contractor shall complete work orders within seven (7) calendar days.

2.6.3. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days.

2.7. Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis annually.

2.7.1. Traffic Analysis for City Trunks. The Contractor shall perform traffic analysis for city trunks and provide a report to the CSO NLT 30 calendar days prior to the completion of the current contract term.

2.7.1.1. The Traffic Analysis for City Trunks report shall provide data concerning the use and congestion of the city trunks, and will be used to determine whether the city trunks provide adequate traffic capacity and whether existing facilities are adequate.

2.7.1.2. The Traffic Analysis for City Trunks report shall provide printed or electronic, tabulated data from the traffic measuring system. The report shall provide a monthly break down, each months measurements will show seven (7) consecutive business days, on an hourly basis, unless a shorter interval is requested.

2.7.1.3. The Traffic Analysis for City Trunks report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion/reduction of the city trunks. The report shall include trunk group name, trunk group number, trunk type, working quantity within each group, average busy hour for 2-way/incoming/outgoing trunks, average usage in CCS or Erlangs, current grade of service at

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average usage, number of trunks recommended for each trunk group at a P.1 grade of service.

2.7.1.4. Long-Distance usage for all City Trunks and/or SIP services in addition all commercial subscriber lines. A standard block of long-distance/international call minutes will be included per month based on trunk numbers/Concurrent Call Lines and Subscriber line. If blocks of long-distance/international call minutes are used, the contractor will notify the Government when with in 20% of remaining minutes are left. The contractor will also provide a option to purchase additional blocks of long-distance/internation calling minutes that can be rolled over if not used during the month.

2.7.2. Traffic Analysis for IP Transport Circuits. The Contractor shall perform traffic analysis for IP transport circuits and provide a report to the CSO NLT 30 calendar days prior to the completion of the current contract term.

2.7.2.1. The Traffic Analysis for IP Transport Circuits report shall provide data concerning the use and congestion of the transport system, and will be used to determine whether the transport system provides adequate traffic capacity and whether existing facilities are adequate.

2.7.2.2. The Traffic Analysis for IP Transport Circuits report shall provide printed or electronic, tabulated data from the traffic measuring system. The report shall provide a monthly break down, each months measurements will show seven (7) consecutive business days, on an hourly basis, unless a shorter interval is requested.

2.7.2.3. The Traffic Analysis for IP Transport Circuits report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion of the transport system hardware and software, and shall be specific for the transport type being analyzed. The report shall, as a minimum but not limited to, include transport circuit name (ID), description of transport circuit, circuit type Internet Protocol (1GB to 10 GB) average maximum usage bandwidth, average minimum usage bandwidth, and average usage bandwidth.

2.7.3. The Contractor shall support Call Traps, Call Traces, etc.. as needed to support national security requirements. Points of Contacts and contact numbers will be provided to the Contracting Officer within 30 day of award of contract and within 15 calendar days as changes occur thereafter.

2.8. Customer Service Records (CSR). The Contractor will establish a single Billing Telephone Number (BTN) for all awarded services. The same BTN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the Contracting Officer. The Contractor shall update CSR no later than ten (10) working days after a service ordered has been activated.

2.8.1. Contractor format for the CSR shall be in MSWord or Excel format and may be provided to the CSO via electronic email or online portal access as determined by the Government; however the following information is required for each type of service circuit.

2.8.1.1. Direct-in-dial (DID) numbers: NPA-NXX-XXXX, non-recurring costs, and monthly recurring costs:

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2.8.1.2. Commercial Subscriber Lines, VoIP OPX: User name/office symbol, user address (Bldg # - if applicable, street address, city/base, state & zip code), directory number, demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), description of service type for each item or sub-item, optional features provided, quantity, non-recurring costs, monthly recurring costs, and activity date.

2.8.1.3. Trunks: Description of trunk/trunk group ID (DID, DOD, FEX, etc.), trunk circuit ID number, trunk access number (NPA-NXX-XXXX), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), trunk type (IC, OG, 2-way, 2-wire, 4-wire, SIP, etc.), digital (number of channels equipped) or analog, signaling type (loop, E&M, SF, ESF, etc.), address signaling (SIP, PRI, etc.), start dial signaling (Ground Start, IM, DD, WS, etc.), answer supervision (PRI, SIP, etc.), quantity, non-recurring costs, monthly recurring costs, and activation date.

2.8.1.4. Transport circuit: Description of transport circuit/ID (circuit name), circuit ID number, circuit type (voice, VoIP, etc.) transmission rate (1GB to 10 GB, etc.), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), quantity, non-recurring costs, monthly recurring costs, and activation date.

2.8.2. The CSR will also include a total monthly cost for all services; this includes service locations, name, address, type of service, circuit/phone number, charge dates from and to, quantity and amount.

2.8.3. The Contractor shall provide one copy of all Customer Service Records to CSO and the Contracting Officer NLT 60 calendar days following initial service cutover. After initial submission, the Contractor shall provide one copy of Customer Service Records annually to the CSO.

2.9. Invoice Reconciliation Report (IRR). The Contractor shall provide an IRR analysis NLT than 60 calendar days after award. After initial submission, the Contractor shall provide the Invoice Reconciliation Report by 31 August of each year in the period of performance for this contract. Two copies will be required: One copy will be sent to the CSO and one copy will be sent to the Contracting Officer.

2.9.1. The Contractor may choose the format of the Invoice Reconciliation report, however, the following information shall be summarized in report format:

2.9.1.1. CSA contract Number and location of site.

2.9.1.2. Summary total of any invoices billed on this CSA from Sep to Aug of reporting year.

2.9.1.3. CSA Summary of services added, deleted or changed during the reporting period.

2.10. Contract Management.

2.10.1. Meetings. The Contractor’s project manager shall be available from Monday to Friday, between 7:00 am to 5:00 pm local time, to meet the CSO on-site for technical interchange discussions.

2.10.2. Support. The Contractor shall assist Government representatives with testing and implementation of a new service circuit or expansion to existing circuits. The Contractor shall cooperate with the CSO or other Contractors who may be interconnecting with other related services.

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When expansion services entail Contractor support that requires additional equipment or testing to activate a circuit, the Contractor shall develop the installation and activation plans with the CSO.

2.10.3. Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services. The Contractor shall respond within the times indicated in section 2.3 and 2.6 of the PWS.

2.11. Regulations and Policies. The CSO will conduct a local regulation and policy briefing prior to the commencement of work.

2.11.1. Safety and Environmental. An environmental assessment, which the owning agency will accomplish, is required at each site before the Contractor’s work can begin. The Contractor will coordinate with the Environmental Management/BCE personnel through the CSO to make sure the owning agency has accomplished the environmental assessment. This assessment must be accomplished prior to any task carried out by the Contractor.

2.11.2. Safety Training and Education. The employer shall instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury.

2.11.3. Safety and Health. In coordination with the COR, the Contractor shall meet with the Wing Safety Office and Bioenvironmental Office prior to conducting work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes. Reference the instructions in CFR 29, Part 1926.58, Appendix G, for working with asbestos containing materials. The Contractor shall meet with the Base Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers.

2.11.4. Hazardous Material Reporting on Federal Installations. In coordination with the COR, the Contractor shall provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract.

The Contractor shall provide MSDS’ to the Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management. There are no exceptions to this requirement.

2.11.5. Ozone Depletion. The Contractor shall not use any ozone depleting chemicals or compounds during the performance of work. (EPA Clean Air Act, 1991 Revision).

2.11.6. Work Clearance Request. In coordination with the COR, the Contractor shall obtain a Base Civil Engineering (BCE) Work Clearance Request, AF Form 103, prior to trenching, digging, or modifying a facility. The Contractor will obtain direction from BCE for all excavations and trenching. In addition to BCE, the Contractor shall coordinate with the Wing Safety Office and the Bioenvironmental Office prior to entry into confined spaces (i.e., entering manholes, tunnels, and unvented vaults). For more information regarding the confined space program, see attachment 2 of this document. Under no circumstances shall the Contractor handle, transport, or dispose of hazardous waste materials. This is solely the facility owner’s responsibility.

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2.11.7. Accident/Incident Reporting and Investigation. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel. The Contractor shall secure the accident scene and wreckage until released by the accident investigative authority through the CSO and Contracting Officer. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

2.11.8. Utility Reimbursement. The Contractor shall reimburse through or lease from 21 CES any Government-owned infrastructure, space, electrical etc. that the Contractor will be utilize.

2.12. Special Service. When future requirements indicate that the Government requires a new service, the Contracting Officer will negotiate a separate proposal with the Contractor and Modify the contract to support the new service or removal of excess services as needed.

2.13. Service Summary (SS). The Service Summary is a list of performance objectives and performance thresholds that represents the minimum acceptable level of performance. The performance objectives and thresholds will be regularly verified by the COR. Each performance objective represents a significant task as identified by the Government at the time of contract award. These performance objectives and performance thresholds represent only the significant task of this contract and do not excuse the Contractor from performance of other responsibilities identified in this PWS.

Performance Objectives PWS Paragraph Performance Threshold (SS-1) Response to CATASTROPHIC outage request.

Para 2.3.1 The Contractor shall respond within two

(2) hours of receiving the request from the Government 100% of the time.

(SS-2) Response to EMERGENCY outage request.

Para 2.3.2 The Contractor shall respond within four

(4) hours of receiving the request from the Government 95% of the time. Not to exceed six (6) hours the remaining 5%.

(SS-3) Response to SERIOUS outage request.

Para 2.3.3 The Contractor shall respond within six

(6) hours of receiving the request from the Government 90% of the time. Not to exceed eight (8) hours the remaining 10%.

(SS-4) Response to ROUTINE outage request.

Para 2.3.4 The Contractor shall respond within twenty-four (24) hours of receiving the request from the Government 85% of the time. Not to exceed thirty-six (36) hours the remaining 15%.

(SS-5) Notification of SCHEDULED outage request.

Para 2.3.5 The Contractor shall notify the Government of scheduled outages within twenty-one (21) days of the outage being performed 90% of the time. Not to exceed thirty (30) days the remaining 10%

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(SS-6) Completion of EMERGENCY Service Work Order (New Services)

Para 2.6.1 The Contractor shall complete work orders within three (3) days of receiving the request from the Government 95% of the time. Not to exceed four (4) days the remaining 5%

(SS-7) Completion of PRIORITY Service Work Order (New Services)

Para 2.6.2 The Contractor shall complete work orders within seven (7) days of receiving the request from the Government 90% of the time. Not to exceed ten (10) days the remaining 10%

(SS-8) Completion of ROUTINE Service Work Order (New Services)

Para 2.6.3 The Contractor shall complete work orders within twenty-one (21) days of receiving the request from the Government 90% of the time. Not to exceed twenty-four (24) days the remaining 10%

(SS-9) Combatting Trafficking in Persons

Para 3.10 and ALL Performance performed

(FAR 52.222-50)

0 (zero) violations

(SS-10) OPSEC Para 3.11 0 (zero) violations and completed within 90 days of contract award per AFI 10- 701 Section 4.2.3

3.0. Security Requirements. Contractor must comply with the following security requirements.

3.1. Listing of Employees. The Contractor shall maintain a current listing of employees and provide a copy to the Government within 30 days following contract award and by the 15th of each month thereafter. The list shall include the employee's name, drivers ID and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander.

3.2. Pass and Identification Items. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

3.3. Retrieving Identification Media. The Contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. and at contract completion

3.4. Traffic Laws. The Contractor and its employees shall comply with state and local traffic laws.

3.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on base.

3.6. Controlled Unclassified Information (CUI). The Contractor shall comply with DoDi 5200.48_DAFI 16-1403 This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding CUI material.

3.7. Physical Security. The Contractor shall safeguard all Government property and controlled forms provided for Contractor use. At the end of each work period, the Contractor shall secure all Government facilities, equipment, and materials.

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3.8. Controlled/Restricted Areas. The Contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where Contractor personnel will work. The sponsoring agency’s Security Manager will complete and sign An AF Form 2586, Unescorted Entry Authorization Certificate, before a Restricted Area Badge will be issued to the Contractor. Contractor employees must have a completed National Agency Check, Local Agency Check, and Credit Check (NACLC) investigation before receiving a Restricted Area Badge. See attachment 2 of this document for more information.

3.9. Key Control. The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

The Contractor shall not duplicate any keys issued by the Government.

3.9.1. The Contractor shall immediately report to the CSO any occurrences of lost or duplicated keys.

3.9.2. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and deduct the total cost from the monthly payment due the Contractor.

3.9.3. The Contractor shall prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees and the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in performance of contract work requirements in those areas.

3..9.4 Lock Combinations. The Contractor shall control access to all Government-provided lock combinations to preclude unauthorized entry. The Contractor shall not record lock combinations without the CSO’s written approval. The Contractor shall mark and safeguard records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults at the highest classification level as the classified material maintained inside the approved containers.

3.10 Combating Trafficking in Persons. IAW 52.222-50, the Contractor shall adhere to the requirements outlined in the clause.

3.11 Operational Security (OPSEC) Training. In accordance to AFI 10-701 Section 4.2.3 and the SBD 1 and SBD 41 OPSEC Plan, contractor shall complete Initial and annual OPSEC Awareness Training Initial training shall be accomplished withing 90 days of contract award and annual training shall occur annually, the anniversary date of contract award. Training can be taken at https://www.cdse.edu/Training/eLearning/GS130/.

4.0. Site Specific Special Requirements. Unique site-specific requirements will be identified in Appendix 1, 2, and 3.

5.0. Definitions.

- Commercial Subscriber lines (CSL) - A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

- Government Emergency Telecommunications Service (GETS) - GETS is a White House-directed https://www.cdse.edu/Training/eLearning/GS130/

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emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security.

GETS supports Federal, State, local, and tribal government, industry, and non-governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions.

GETS provides emergency access and priority processing in the local and long-distance segments of the Public Switched Telephone Network (PSTN). It is intended to be used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing LEC must have NPA (710) in their switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. Web link: http://gets.ncs.gov/

- Local Exchange Access and Service Areas - FR services apply for both lines and trunks. The local exchange access service areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required. Access to the local exchange shall include Operator Assistance, Directory Assistance, and 911 services and functions.

- Multi Path Circuits or Point-to-Multipoint Circuits - A dedicated circuit that connects a single device (i.e., point) to multiple secondary devices. A simple bridge connects the path from the primary device to the paths that connect to each secondary device. Such a circuit is also known as a multi-drop circuit or a fantail circuit Point-to-multipoint circuits generally are phrased in the context of a Primary Crash circuit at most airports where the control tower is the initiator of the circuit and the multi-path or drops may extend to the fire department, security police, medical facilities, etc. The secondary points may be able to initiate the circuit back to the primary, but not between other secondary points.

- Off Premise Extension (OPX) - OPX is an extension telephone that terminates in a location distant from its parent base switch. OPX is generally used to provide personnel with access to the base switch.

The OPX will have features and functions as designated by the base switch and CSO. The OPX can have direct access to the Defense Switched Network (DSN). OPX services will not extend beyond the LATA, state line boundary or both.

- Point-to-Point Circuits - Refers to a connection restricted to two endpoints. A traditional point-to-point circuit is a communications medium with exactly two endpoints and no data or packet formatting.

The host equipment at either end had to take full responsibility for formatting the data transmitted between them. Point to Point circuits will not extend beyond the LATA, state line boundary or both

- Session Initiation Protocol (SIP) Trunking - SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephone service providers (ITSPs)

- Session Initiation Protocol (SIP) Gateway – SIP Gateways is a VoIP a streaming media service based on the SIP by which ITSP convert SIP into a T-1/PRI protocol handoff. Allowing the end user to us T-1s or PRIs as there trunking interface.

- Voice Over Internet Protocol (VoIP) – VoIP is a technology that allows you to make vice calls using a broadband internet connection instead of a regular (or analog) phone line.

http://gets.ncs.gov/

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- Internet Protocol (IP) – IP is widely available in larger cities, IP offers efficient and scalable network services within a specific metropolitan region. These regions are frequently meshed in fiber optic networks, making Ethernet more widely available in the specified metropolitan area.