Attach 1. PWS_EAC AND SECURE DOOR SYSTEMS MAINTENANCE and REPAIR_2026.pdf

PERFORMANCE WORK STATEMENT

ELECTRONIC ACCESS CONTROL (EAC) AND SECURE DOOR

SYSTEMS MAINTENANCE & REPAIR

BLANKET PURCHASE AGREEMENT (BPA)

JOINT BASE SAN ANTONIO LACKLAND, TEXAS

1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to repair/replace secure area door opening mechanisms to include electronic access control (EAC) systems such as card readers, electric strikes, magnetic locks, and their associated wiring, power supplies and components as defined in this Performance Work Statement (PWS) at Joint Base San Antonio

(JBSA) Lackland. The contractor shall perform to meet the standards in this agreement and shall be bonded and licensed. The Contractor shall provide all management, labor, and materials to service all facility door systems as defined in this agreement. Prices offered on the Pricelist shall include everything required to perform secure area door opening mechanisms, repair and replacements (labor, material, transportation, equipment, tools, etc.)

IAW this PWS.

1.1. PRIMARY OBJECTIVE: The Contractor’s priority on any service call shall be to troubleshoot, adjust, and repair the existing hardware to restore full function before proposing a full replacement.

1.2. COMPONENTS AND SYSTEMS. This agreement applies to all parts of the facility's interior and exterior doors. This includes but is not limited to:

1.2.1. Locking Hardware: All locks, deadbolts, latches, and their keys/cores.

1.2.2. Exit Devices: All panic bars and emergency exit hardware.

1.2.3. Door Operation Hardware: All door closers, hinges, thresholds, and mechanisms related to ADA compliance.

1.2.4. Frames and Security Hardware: All parts of the door and door frame that interact with the lock, including strike plates and vertical bars between double doors, to include glass sliding doors.

1.3. CONTRACTOR'S RESPONSIBILITY: The Contractor shall accurately identify the door type, hardware specifications, and required security levels for every service call or task.

All maintenance and repairs must be executed in strict compliance with ICD 705 standards, applicable UFC regulations, and the personnel certification and repair protocols established in Section 5 of this PWS.

1.4. SERVICE AUTHORIZATION: All work will be initiated via service calls issued from a

Blanket Purchase Agreement (BPA), in accordance with paragraph 3.

2. CONTRACTOR PERSONNEL. The contractor shall provide a Primary Point of Contact who shall have full authority to act on behalf of the contractor on all contractual matters relating to the daily operation of this agreement. The name of this person shall be designated in writing to the Government’s Primary Point of Contact (PPOC) no later than the pre-performance meeting. During normal duty hours, the Contractor PPOC shall be available within 2 hours to meet with the Government’s PPOC on the installation.

2.1. QUALIFIED PERSONNEL: The contractor shall ensure ONLY qualified personnel are used in the handling of all locks and keys so that the contractor will not compromise security at JBSA facilities. Technicians shall hold recognized certifications to work on high-security locking systems.

2.2. CRIMINAL BACKGROUND CHECKS: Contractor shall ensure a criminal background check has been performed on all employees working on the installation. Only minimum level National Crime Information Center (NCIC) background checks are required for the performance of this contract. This requirement is mandatory as called for in AFI 10-245, Air Force Antiterrorism Standards, paragraph 2.17.3. These checks shall be completed prior to the first day of performance.

2.3. QUALITY CONTROL: The contractor shall have a quality control system in place to identify, prevent and remedy defects. This system shall also ensure that non-performance and continual repetition of defective services does not occur. The contractor shall submit a formal Quality Control Plan (QCP) for government approval prior to the start of work, this plan should detail their inspection processes, how they will document and correct deficiencies, and their methods for preventing recurring issues.

2.4. QUALITY ASSURANCE: The government will evaluate the contractor’s performance under this contract using periodic surveillance and customer complaints. When a surveillance or customer complaint indicates unacceptable performance, the contractor will re-perform the service to correct the deficiency at no additional cost to the

Government.

2.5. INSPECTION AND ACCEPTANCE: The office having responsibility for inspection and acceptance of services is 16 AF/A4CM, Facility Management Office.

2.6. HOURS OF OPERATION: The contractor shall perform the services required under this agreement from 7:30 a.m. to 4:15 p.m., Monday through Friday. The contractor is not required to provide services on Federal Holidays.

2.7. EMERGENCY RESPONSE: Contractors shall respond to emergency calls after normal duty hours and on weekends to secure buildings when required. The contractor must be on-site within 2 hours of receiving an emergency service call. Pricing for emergency calls shall be in accordance with applicable line item and an emergency hourly difference line item. For instance, if an emergency requirement takes 2 hours, the contractor will submit an invoice for the item repaired plus two hours against its emergency hourly difference line item. An emergency consists of when a door cannot be secured, posing a security risk, or a primary entry/exit is non-functional.

2.8. ENVIRONMENTAL COMPLIANCE: The contractor shall comply with all applicable federal, state, local and Air Force regulations dealing with environmental management.

Contractor shall comply with all Environmental Protection Agency (EPA) guidance and procedures.

2.9. SAFETY: The contractor shall comply with all applicable federal, state and local safety requirements, including the Air Force Occupational Safety and Health (AFOSH)

Standards.

3. GOVERNMENT FURNISHED EQUIPMENT AND SERVICE. The Government will provide police and fire response. Contractor shall dial 911 for Emergency Force Protection or

Fire Response. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

Contractors may be required to prepare necessary documentation and reimburse the government for the cost of emergency medical treatment. All contractor employee injuries will be promptly reported to the Government’s PPOC. A government escort shall be provided to the contractor to enter controlled areas; contractor may experience a delay until escort is available. The contractor will not be penalized for failing to meet performance timelines if the delay is due to escort unavailability. The government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this BPA.

3.1. GOVERNMENT FURNISHED MATERIAL: The Government will have the option to purchase and provide materials and have the contractor provide all labor as necessary to install government furnished materials. The COR will notify and coordinate with the contractor to inspect government furnished material prior to installation.

3.2. CONTRACTOR FURNISHED ITEMS AND SERVICES: The contractor shall furnish all equipment, materials, tools, transportation, as necessary to perform secure area door opening mechanisms repair or replacement. The contractor shall furnish Material Safety

Data Sheets (MSDS) on all chemicals or hazardous materials that are used in this contract to the HAZMAT Manager for approval. No chemicals/lubricants shall be used until approval is obtained through 502d CES Hazmat Pharmacy, bldg. 5595.

4. PLACEMENT OF CALL/JOB ORDERS. Performance of services shall be accomplished by door lock service request issued against the BPA. Each service call will be assigned a number and issued to the contractor by authorized individual(s) designated by the

Contracting Officer. Under no circumstance should the contractor accept work in regard to this BPA by an individual not designated in writing by the Contracting Officer. Work assigned to the contractor shall consist of individual parts: the exact number, quantities and dollar amount of each item involved.

4.1. PERFORMANCE PERIOD: The performance period shall not exceed seven days after materials have been received to allow the contractor to inspect materials, perform bench work, coordinate and schedule work.

4.2. LIST OF DOORS: Each call order service requested applies only to the list provided below and will vary according to specific requirements of each job. The contractor will be notified, by phone or email, 24 hours prior to performing lock service, unless otherwise identified by the COR as an emergency call.

5. GENERAL. Contractor shall provide maintenance, repair, and installation for all facility door hardware systems. The following principles are foundational and apply to all work performed:

5.1. GUIDING PRINCIPLE: The primary approach shall be to troubleshoot, adjust, and repair existing hardware before proceeding with a full replacement. Contractor shall prepare and submit all necessary documents and obtain required signatures for the proper transportation and disposal of hazardous waste. The contractor is responsible for all fees, permits, etc., required for the performance of this BPA.

5.2. QUALITY OF COMPONENTS: All repair and replacement parts must be Original

Equipment Manufacturer (OEM) or a government-approved equivalent to ensure compatibility and maintain security integrity. The contractor shall provide specification sheets for any proposed "equivalent" item to prove it meets or exceeds the original's specifications.

5.3. WORKMANSHIP: All hardware shall be prepared, torqued, and properly fitted to the specific manufacturer’s specifications. All keyed hardware must be integrated with the facility’s key system unless otherwise directed.

5.4. LOCKS AND PANIC EXIT DEVICES.

5.4.1. Diagnostic Requirement: The Contractor shall first perform a detailed diagnostic inspection on any malfunctioning device. For panic exit devices, this inspection must, at a minimum, assess the operational status of the actuator/push-pad mechanism, all linkage, vertical rod assemblies, and the latch/bolt mechanisms.

5.4.2. Repair and Adjustment: The Contractor shall repair and adjust all viable components to restore full functionality before a full replacement is considered.

5.4.3. Authorization for Replacement: Full replacement of a lock or panic device is authorized only after the Contractor certifies that individual components cannot be repaired and the Facility Manager provides approval.

5.4.4. Replacement Standards: All replacement units shall be commercial-grade or better. The Contractor must provide material samples or equal items to the government inspector or Facility Manager for approval prior to.

5.5. DOOR CLOSERS.

5.5.1. Repair and Adjustment First: Contractor shall first attempt to repair and adjust existing door closers to restore proper sweep, latching speed, and back-check functions.

5.5.2. Authorization for Replacement: Replacement is authorized only if a door closer is certified by the Contractor as unrepairable and approved by the Facility Manager.

5.5.3. Replacement Standard: All replacement units must be heavy-duty, adjustable hydraulic closers that meet or exceed the performance specifications of the original hardware.

5.5.4. Re-Installation Requirement: If a door closer is temporarily removed for any reason (e.g., lock replacement, door repair), it must be re-installed, calibrated, and fully tested to ensure it provides controlled door closing and positive latching upon completion of the work.

6. PROTECTION OF GOVERNMENT PROPERTY. The contractor shall take all necessary precautions to protect government property, personnel and equipment.

6.1. DAMAGED PROPERTY: The contractor shall make all necessary repairs to government property if damaged by the contractor during the installation or replacement of locks and related hardware. Repairs must match existing and shall be replaced with the same make, size, color and style as original. Repairs of damaged government property or replacement of damaged components shall be made at no additional cost to the government.

7. CLEAN UP. The contractor shall keep work area(s) free from the accumulation of waste materials and rubbish. Contractor shall remove and dispose of waste materials at an off-base location. The contractor shall comply with all federal, state and local environmental laws and regulations in the proper handing, use and disposal of hazardous chemical waste. The contractor shall leave the work area and premises in a clean, neat condition upon completion of work each day and upon the completion of each call order.

LIST OF DOORS INCLUDED IN THIS CONTRACT