ATTACH 1 - Case Manager Performance Requirements.pdf

This is a Performance Work Statement (PWS) for the Aerospace and Operational Medicine Division at the Office of the Command Surgeon, Headquarters, supporting medical case management services at Robins Air Force Base, Georgia.

The contractor shall provide non-personal case management support services to aid the Command Surgeon's office in managing medical readiness across the force, supporting over 70,000 reserve personnel. Key service areas include: (1) Aeromedical Case Processing—evaluating cases by receiving pertinent medical data and information, inputting data into electronic systems (AIMWTS, ECT, PEPP, MEDXS, PSC tracking), coordinating with medical treatment facilities and MAJCOMs, managing case workflow, and tracking cases through the entire review process; (2) Program Administration and Reporting—creating educational tools, conducting evaluations, performing FAM analyses, preparing correspondence and reports, assisting with policy reviews, and supporting training courses; and (3) Unit and Member Customer Support—providing day-to-day advice to 69 units across three Air Forces, answering phone calls and emails, and screening and routing incoming correspondence. The estimated historical workload is 6,602 monthly actions totaling 532 hours per month across all service areas.

The contract term is one year base plus four option years. Performance occurs primarily at Robins AFB with potential for alternate locations (telework and remote work approved with COR coordination). Normal operational hours are 0800 to 1600 EST Monday through Friday, with availability required during 0900 to 1500 EST core hours. Contractor personnel must obtain and maintain active Tier 1 security clearance within 60 days of contract start. All personnel require training in DoD Information Assurance Cyber Awareness, HIPAA/Privacy, and Derivative Classification. A 30-day phase-in period and 30-day phase-out period bracket contract performance. Required qualifications include military experience with physical exams and standards, proficiency with aeromedical systems (AIMWTS, PEPP, AMWG, MSD), knowledge of medical standards and flying classifications, anatomy and physiology, medical terminology, and proficiency with Microsoft Office applications and standard typing skills.