Attach 0001 - PWS - Medical Logistics.docx

Performance Work Statement (PWS) U.S. Army Materiel Command (AMC) G-3 Operations and Readiness Medical Logistics

1.0 MISSION OBJECTIVE: The mission of Headquarters Army Materiel Command (HQAMC) is a Four Star Command that provides mission command and control, Army Command (ACOM) level policy and guidance to direct and assist its Major Subordinate Commands (MSC), and to resolve command-level problems. HQAMC works in a collaborative environment with Headquarters, Department of the Army (HQDA), the Geographic Combatant Commands (COCOMs) and other Department of Defense (DoD) commands.

1.1 Operations and Readiness Support. The Operations and Readiness Directorate provides command and control over daily operations supporting the Joint Warfighters across the full spectrum of land operations. Functions include Oversight of Operations and Readiness Plans, Medical Logistics Readiness and Logistics Management Integration (LMI).

2.0 PERFORMANCE REQUIREMENTS. The Contractor shall analyze, review, and provide impact assessments of DoD and Army medical operations and policies affecting the HQAMC missions and functions and the medical operations and policies of AMC subordinate elements. The Contractor shall provide personnel with the capability to understand, interpret and communicate medical policy from the DoD strategic level to the tactical level. The contractor shall support all aspects of logistics, maintenance and asset management, program management, technical and administrative requirement for Materiel Integration and analyze, review, and provide impact assessments of DoD and Army operations and policies affecting the HQAMC missions and functions. The overall support will provide Logistics and sustainment support through the development of new processes and requirements as worldwide training exercises ramp up in a COVID-19 environment and the management of a stressed supply chain that balances recurring Army mission requirements with the new requirements for PPE and medical supplies to meet the ongoing and future demands.

The Contractor shall assist in the development of AMC policies, operational plans and provide assessments of their execution. The contract shall support plans and directs activities for the inventory management of all Classes for supplies to include Class VIII, understand production, acquisition, receipt, storage, issue and distribution of medical equipment, repair parts, and supplies, understands medical property management and accountability procedures and be familiar with Defense Medical Logistics-Enterprise Solution suite of applications. In addition, the contractor shall analyze the synchronization, distribution and redistribution of all accountable Army materiel documented on MTOE and TDA documents in accordance with Army priorities and directives. The contractor shall, in coordination with the government technical lead, develop, revise, and update briefings, white papers and necessary staff actions to gain approval from the leadership. Contractor shall be able to draft and write Department of the Army level documents, e.g., DA Pamphlets, Regulations and Manuals. The contractor shall in coordination with the government technical lead, facilitate stakeholder meetings with the broader Army community for the purpose of eliciting, validating, and obtaining buy in of alternative solutions. The contractor shall accounts for all materiel and have the ability to maintain formal accounting records using automated processes and procedures. The contractor shall assist with process and procedural reviews, define logistics system requirements, and evaluate logistics pipelines for effectiveness across the enterprise. The contractor shall also perform inventory assessment, maintenance workload planning, and responds to program action items. The contractor shall participates in logistics forums and provides facilitation services between government departments, agencies, and industry.

2.1 MEDICAL LOGISTICS ANALYST (Level III x2 Level II x2) The Contractor shall review, analyze, transmit and recommend AMC medical logistics. Capabilities should include Senior Medical Strategic Planner (70K/68J) and Enterprise Resource Planners to support the medical logistics program. The contractor shall pull reports from Defense Medical Logistics-Enterprise Solutions and access MEDLOG systems to gather data and provide analysis and be skilled in data analysis and presentation of information pulled from the medical enterprise solutions. The Contractors shall participate in and provide strategic and operational analysis and assessment of national strategic documents, DoD, HQDA Guidance, COCOM Posture Statements, COCOM and Army Service Component Command (ASCC) Theater Support Plans, and OPLANS/CONPLANS. The requirement location is Huntsville, Alabama.

2.2 ENTERPRISE RESOURCE PLANNING (ERP) SENIOR PROGAM MANAGER (Level III x1) The contractor shall be knowledgeable with Army ERP systems, possess expertise in LMP functionality at wholesale through tactical levels, experience briefing at the 4 star level and understand IT systems. Contractor shall have functional knowledge of how Army ERPs work together and familiar with POM cycle and Acquisition Life Cycle planning. The contractor shall have SME knowledge of the Theater Enterprise-Wide Logistics System (TEWLS). The requirement location is Huntsville, Alabama.

2.3 SUPPLY CHAIN MANAGEMENT: The contractor shall provide supply chain expertise in demand planning and forecasting of supplies to include Class VIII. Contractor shall understand the Army Supply Chain management system at the wholesale through tactical levels. The contractor shall provide expertise in demand plan forecasting, understand mathematical underpinnings of supply chain data and possess operations research capabilities. Contractor shall collect data from the medical field and be able to transform the data into briefings and information papers. Contractor shall pull and analyze reports from the Decision Support Tool (DST), Army War Reserve Deployment System (AWRDS), Global Combat Support System-Army (GCSS-A), Logistics Modernization Program (LMP) and Army Readiness-Common Operating Picture (AR-COP), and possess skills in analysis and presentations at the 4 star level. Capabilities should include a Medical logistics equipping specialties to support the AMC medical requirements for the command, a Transportation Specialist(x1) to support the distribution, redistribution and divestiture of equipment across the Army, a Supply Support Specialist (x1) to assist the team lead develop and execute senior level detailed assessment, planning, and implementation tasks at the local and inter-installation levels, a Force Integrator (x1) to support and assist in developing, coordinating, and maintaining tailored equipment listings for units as they progress through the Sustainable Readiness Model (SRM), an Operations Research System (ORSA) Analyst (x2) to support in researching multiple options and determining high value outcomes for levels of equipping and optimization of Class II, VII and CL VIII assets, a Strategic Planner (x1) to support the development strategies for executing SRM related process improvements within the existing Army acquisition process, a Logistics Analyst (x4) and a Logistics Management Specialists (x2) to manage Army equipment across the enterprise and a Systems Analysts (x3) to manage equipment databases.

The contractor will provide Logistics Analyst SME's to support the requirements of this Statement of Work:

2.3.1 Logistic Management Specialist (Level III x1 Level II x1) – The contractor shall manage and analyze all equipping guidance and interface with all Army Commands (ACOM), Army Service Component Commands (ASCC) and Direct Reporting Unit (DRU) Commands for the purpose of coordinating, synchronizing, and implementing equipping and modernization guidance and concepts at the operational and strategic level. The contractor shall develop reports and briefings and present information to senior leaders. The contractor shall operate and manage tools such as GCSS- Army and DST. Knowledgeable experience required in Microsoft Excel, Pivot Tables and SharePoint. The position requires a minimum of ten years’ experience working at the brigade and higher level with five years specifically at the ACOM/ASCC level. The requirement location is Huntsville, Alabama.

2.3.2 Supply Support Specialist (Level III x1) – In an advisory role, as a Subject Matter Expert (SME) in Supply Support. This position will assist the Team Lead or Supervisor execute senior level detailed assessment, planning, and implementation tasks at the local and inter-installation levels. Background shall include the following experience: Supervising daily supply and service operations. This person shall demonstrate a thorough knowledge of supply operations and procedures for verification of proper coding of each provisioned item being entered into the system. The supply support specialist shall have an extensive background working with spreadsheets and database programs, entering and cataloging information derived from the provisioning process. Minimum Education/Training required: High school and/or Technical training school diploma and relevant general knowledge of provisioning and basic supply system experience are required. The requirement location is Huntsville, Alabama.

2.3.3 Force Manager (Level III x1): Shall have operational experience in Army tactical formations/units coupled with Army logistics experience. Responsible for assisting in developing, coordinating, and maintaining a common operating picture of equipment distribution, redistribution, modernization, Total Army Analysis, Force Synchronization Review, and Programing, Planning, Budgeting, and Execution (PPBE) functions. The force manager shall assist in determining a high valued Equipping Concept that best meets tailored equipment Strategies. This person shall have significant experience and formal training in How the Army Runs (HTAR), the Sustainable Readiness Model (SRM)/Army Force Generation Model, and five years of experience at the Major Command (MACOM) level or above supporting or implementing these processes. The requirement location is Huntsville, Alabama.

2.3.4 Operations Research Systems Analyst (ORSA) (Level III x1) – Contractor shall provide methods, plans, and policy recommendations based on studies and analyses regarding the areas of development of warfighting capability requirements, force modernization, rapid acquisition/rapid equipping, Army studies and analyses, Army experimentation, test and evaluation, and science and technology. The contractor shall define business supply problems and use statistical analysis, simulations, predictive modeling, or other methods to analyze and develop practical solutions. Gather information from members of the team, division, or other organizations within the equipping enterprise who can contribute information about the problem(s) and possible solution(s). The contractor shall research multiple options and determine high value outcomes for levels of equipping and optimization and recommend strategies to team leads and other decision-makers. The contractor shall create reports, memorandums and briefings that will be presented to the Commanding General in order to explain findings and make recommendations. The positions require an advanced degree in Operational Research, or a related field, eight (8) years ORSA experience at the most senior levels of the military such as HQDA, MACOMS, or Army Service Component Commands. A junior level ORSA shall have a Bachelor’s degree in Operational Research and 2-3 years of experience at varies levels of the military. The requirement location is Huntsville, Alabama.

2.3.5 Strategic Planner (Level III x1): The strategic planner develops strategies for executing SRM related process improvements within the existing Army acquisition process. The strategic planner shall have experience equipping units and supporting Force modernization efforts within the SRM Cycle. An ideal strategic planner will have formal training in Army Force Modernization processes and Army logistics in general as evidenced by completion of appropriate Training and Doctrine Command (TRADOC) schooling and experience at the Army MACOM level or above. An advanced degree in business or public administration or an analytic discipline is required. The requirement location is Huntsville, Alabama.

2.3.6 Systems Analyst (Level III x1 Level II x1) - Contractor shall assist in the planning, development, and coordination of all policies, procedures and guidance in the management of assigned supply programs associated with distribution and redistribution of major end items (Class VII, Class VIII-Medical MTOE, and Class II durable). Develop plans and procedures required to automate logistics management in the Decision Support Tool (DST). Assist Team lead in the Operational Planning Teams (OPT) and Integrated Planning Teams (IPT) to provide way ahead and guidance to the group/team. Serve as Army/HQ AMC focal point to, assist the team lead or supervisor, support the equipping and modernization enterprise with assigned functions or special projects. Plan and map property and channel data to the appropriate Army authoritative logistics data repository. Position requires formal training in Army logistics in general as evidenced by completion of appropriate TRADOC schooling and five years’ experience at the brigade level and two years’ experience at the ACOM/ASCC level.

The systems analyst shall have the ability to use ARMY Standard Army Management Information Systems (STAMIS) i.e. army enterprise system integration program (AESIP), cQUIP, decision support tool (DST) global combat support system army (GCSS-A) generated data to map all areas of property accountability and ensure the information is channeled to the Army’s authoritative logistics data repository, the Army Enterprise Systems Integration Program (AESIP). The systems analyst will have formal training in information systems analysis, especially as it relates to workflow management systems and large data repositories. The requirement location is Huntsville, Alabama.

2.3.7 Logistics Analyst (Level III x1): The contractor shall manage and analyze all equipping guidance and interface with all Army Commands (ACOM), Army Service Component Commands (ASCC) and Direct Reporting Unit (DRU) Commands for the purpose of coordinating, synchronizing, and implementing equipping, transportation and modernization guidance and concepts at the operational and strategic level. The contractor shall develop reports and briefings and present information to senior leaders. The contractor shall operate and manage tools such as GCSS- Army and DST. Experience required for Microsoft Excel, Pivot Tables and SharePoint. The position requires a minimum of ten years’ experience working at the brigade+ level with five years at the ACOM/ASCC level. The requirement location is Huntsville, Alabama.

2.3.8 As the medical requirements mission grow, the potential exists for an increase in hours in option year of approximately 7,000 hours. The potential labor categories include Senior and Intermediate Analysts. No quote is required for the award process

2.4 G3 SME SUPPORT- Logistics Analyst (Level V x2) Support: The Contractor shall review, analyze, transmit and recommend AMC logistics and sustainment Courses of Action (COAs) in support of the G3 Staff Principle. The Contractor shall use in depth knowledge of AMC assets and capabilities to provide logistics and sustainment recommendations for all classes of supplies to include Class VIII medical. The Contractors shall participate in and provide strategic and operational analysis of logistics capabilities to integrate all principle staffs in HQAMC.

2.7 LABOR CATEGORY/HOURS.

3.0 TRAVEL: Travel to CONUS and Outside the Continental United States (OCONUS) locations will be required in performance of this Performance Work Statement (PWS). The Contractor must receive written approval from the Contracting Officer’s Representative (COR) prior to performing any travel. Travel arrangements must comply with the Joint Travel Regulation (JTR). The Contractor shall submit trip reports IAW CDRL A006.

3.1 Travel Documentation OCONUS. Contractor shall obtain all required documentation for travel per the DoD Electronic Foreign Clearance Guide at https://www.fcg.pentagon.mil/. If prompt for sign-in credentials: User ID “Empery”, Password “Cepheus”. Contractors shall provide written documentation of the Anti-Terrorism brief NLT 10 calendar days prior to travel. Contractors shall comply with country, theater and special area clearance requirements BEFORE departing on overseas travel. The contractor must submit a request for travel to the COR within 24 hours of the travel requirement being validated

3.2 Travel Locations. Travel estimate is 25 single Contractor trips per year both CONUS and OCONUS to attend meetings, conferences or site visits. Travel may take place to any country within the AMC supported Area of Responsibility based on emerging requirements which cannot be forecasted. Areas includes CONUS and OCONUS locations. Estimated travel for the each year of performance:

3.3 ISSUANCE OF A COMMON ACCESS CARD (CAC). A CAC is required for access to U.S. government computer systems IAW AR 25-2. Contact the COR for procedures to obtain credentials to access U.S. government facilities as well as computer systems in support of this contract. HQ AMC G2 security office and the COR will be notified in the event that a contractor under this contract has been terminated and/or security clearance has been suspended and/or revoked. Contractors must have the proper security investigation in order to access government computer systems. All contractors must be able to obtain and maintain the appropriate security clearance at the level required for this contract. The contractor shall provide an encrypted list of contractors on the task to the COR NLT 3 business days after award for processing of CAC cards applications. The contractor shall obtain CAC cards within 5 business days after contract award from the local CAC processing centers

3.4 HOURS OF WORK. Normal duty hours for HQ AMC are from 7:00 AM to 5:30 PM, Monday through Friday, excluding federal holidays at the AMC Headquarter. Any variation must be negotiated and pre-approved by the Contracting Officer Representative (COR) prior to execution. Any hours worked over 8 hours must be approved by the COR prior to execution.

3.5 FEDERAL HOLIDAYS. The federal holidays observed for this requirement are as follows: (1)New Year’s Day, (2)Martin Luther King Day, (3)President’s Day, (4)Memorial Day, (5)Independence Day, (6)Labor Day, (7)Columbus Day, (8)Veterans Day, (9)Thanksgiving Day and (10)Christmas Day.

3.6 BASE CLOSURE. From time to time, the base commander may close all or part of the base in response to an unforeseen emergency or similar occurrence. Such emergencies include: heightened security, adverse weather such as snow or flood, an act of God such as tornado or earthquake, or a post/base disaster such as a natural gas leak or fire. Unless otherwise specified in the task order, Contractor personnel are non-essential personnel for the purposes of any instructions regarding the emergency. Contractor personnel shall be officially dismissed upon notification of a base closure by the respective command policies. After all government furnished property is appropriately secured, contractor personnel shall evacuate in an expedient but safe manner. Contractors are authorized to telework under this contract with COR approval.

3.7 TRANSITION PLAN. The contractor shall conduct a seamless transition of personnel minimizing the risk to loss of services. The contractor shall complete the transition to be fully operational within 30 days of contract award.

4.0 SECURITY. The Contractor shall provide security to a level necessary to meet the requirements of the tasks requested. Access is required to classified information ranging from Secret up to and including Top Secret/Sensitive Compartmented Information (TS/SCI). All Contractor personnel performing work under this contract shall possess a minimum SECRET US Government security clearance unless specifically waived. A Contract Security Classification Specification (DD Form 254) will be included in the solicitation and resulting contract. The Contractor shall comply with all applicable security classification guides. Top Secret contractor facility clearance is required.

4.1 CONTRACTOR REQUIRED TRAINING. The Contractor shall attend all Government sponsored training which is required for the Contractor to work in a secured building and maintain the required security clearance. The Contractor shall report completed training on the Contractor’s Progress, Status and Management Report.

4.2 ANTITERRORISM (AT) LEVEL I TRAINING. All Contractor employees, to include subcontractor employees, requiring access to government installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or within 30 calendar days of new employees commencing performance. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned. AT level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html. The Contractor shall report completed training IAW CDRL A003, Data Item No. DI-MGMT-80227 Contractor’s Progress, Status and Management Report (SOW Reference: Paragraph 4.0 Data Requirements).

4.3 THREAT AWARENESS AND REPORTING PROGRAM (TARP). All Contractor employees requiring access to government installations, facilities, and controlled access areas shall complete Threat Awareness and Reporting Program (TARP) training within 30 calendar days after contract start date or within 30 calendar days of new employees commencing performance. Per AR 381-12, Threat Awareness and Reporting Program (TARP), training is presented "live in person" by a Counter Intelligence (CI) agent or other trainer as specified in 2-4b. IAW AR 381-12 TARP, paragraph 2-4b. This training will be arranged by the government at the performance location. In special circumstances, when live in person training is not available (i.e. deployments or in remote locations), Deputy Chief of Staff (DCS), G-2 approved TARP computer based training is an authorized alternative. This alternate training is only authorized in special circumstances with prior approval from the COR. Contractor personnel possessing an Army Knowledge Online (AKO) account and password and/or a Common Access Card can register and complete the alternate online TARP training course by utilizing the Army Learning Management System (ALMS) at: www.lms.army.mil. The Contractor shall report completed training IAW CDRL A003, Data Item No. DI-MGMT-80227 Contractor’s Progress, Status and Management Report (SOW Reference: Paragraph 4.0 Data Requirements).

4.4 ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURES. Contractor and all associated sub-Contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

4.5 OPERATIONS SECURITY (OPSEC) TRAINING. Per AR 530-1, Operations Security (OPSEC), new Contractor employees must complete Level I OPSEC training within 30 calendar days after contract start date or within 30 calendar days of new employees commencing performance. All Contractor employees must complete annual OPSEC awareness training. OPSEC awareness training is available at http://cdsetrain.dtic.mil/opsec/index.htm. The Contractor shall report completed training IAW CDRL A003, Data Item No. DI-MGMT-80227 Contractor’s Progress, Status and Management Report (SOW Reference: Paragraph 4.0 Data Requirements).

4.6 iWATCH TRAINING. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award. The Contractor shall report completed training IAW CDRL A003, Data Item No. DI-MGMT-80227 Contractor’s Progress, Status and Management Report (SOW Reference: Paragraph 4.0 Data Requirements).

4.7 CYBER AWARENESS. Formerly known as DoD Information Assurance awareness training. For information assurance (IA)/information technology (IT) training, all contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 which must be completed upon contract award. Information assurance (IA)/information technology (IT) training is available at https://cs.signal.army.mil/courses.asp. The Contractor shall report completed training IAW CDRL A003, Data Item No. DI-MGMT-80227 Contractor’s Progress, Status and Management Report (SOW Reference: Paragraph 4.0 Data Requirements).

4.8 ARMY TRAINING CERTIFICATION TRACKING SYSTEM (ATCTS). Registration must be completed for contractor and associated subcontractor employees who require access to government information systems. Website available at https://atc.us.army.mil/iastar/index.php. The Contractor shall report completed training IAW CDRL A003, Data Item No. DI-MGMT-80227 Contractor’s Progress, Status and Management Report (SOW Reference: Paragraph 4.0 Data Requirements).

4.9 HANDLING or ACCESS TO CLASSIFIED INFORMATION. Access to classified documents shall be provided on a case-by-case basis, based upon need to know, in coordination with the COR and the appropriate Government Security Officer. Access to all classified information under this contract will be restricted to U.S. government facilities in appropriate areas accredited and for processing/handling classified information.

5.0 GOVERNMENT FURNISHED PROPERTY. The Government will provide workspace, office furniture, computer workstation, printer, and basic office supplies, as well as basic telephone, Local Area Network (LAN), and Internet access services to the Contractor personnel at each government site/office. HQAMC will provide contractor in the Washington DC area only, with a portable hot spot for internet access international cell phone service. The contractor shall not use Government furnished material or equipment to work on projects other than those supporting the efforts outlined in the Performance Work Statement. Government furnished equipment provided will be returned to HQAMC.

6.0 DELIVERABLES. The Contractor shall prepare the following data as specified in individual Technical Instructions.

Data provided shall be delivered as follows:

6.1 A Contractor’s Progress, Status and Management Report shall be submitted IAW CDRL A003, Data Item Number DI-MGMT-80227.

6.2 A Funds and Man-hours Expenditure Report shall be submitted monthly IAW CDRL A008, Data Item Number DI-FNCL-80331.

7.0 ACCOUNTING FOR SERVICES. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the U.S. Army Materiel Command (AMC) G-3, Operations and Readiness Directorate via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY). While inputs may be reported any time during the FY, all data shall be reported no later than Oct 31st of each calendar year. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMRA website. The Contractor shall report labor hours IAW CDRL A008, Data Item Number DI-FNCL-80331 Funds and Man-hours Expenditure Report.

8.0 PERFORMANCE OBJECTIVES/METRICS. The performance objectives, metrics, and incentives discussed below have been established for utilization under EXPRESS task orders and are set forth at Appendix A, Performance Requirements Summary Matrix. Utilization of different objectives/metrics will require the development of a separate task order Quality Assurance Surveillance Plan (QASP).

8.1 This performance-based service task order incorporates the following performance objectives: (1) Delivery of high quality technical performance; (2) Adherence to Task Order (TO) schedule, milestone, and delivery requirements; and (3) Efficient and effective control of labor resources. It is the Contractor’s responsibility to employ the necessary resources to ensure accomplishment of these objectives. The Government’s assessment of the Contractor’s performance in achieving these objectives will utilize the standards, acceptable quality levels, surveillance methods, and performance incentives described in the Performance Requirements Summary matrix set forth in Appendix A. The performance incentives will be implemented via the Government’s past performance assessment conducted in accordance with Part 42 of the Federal Acquisition Regulation (FAR), as applicable, and the “Task Order Performance” criteria of the annual award term evaluation, Basic BPA provision 45.

8.2 The Government will conduct informal interim counseling sessions with the Contractor’s Program/TO Manager to identify any active TO performance that is not meeting the acceptable quality levels. These sessions will be conducted at least on a monthly basis in order to provide the Contractor a fair opportunity to improve its performance level. The contractors shall perform functions with 1,920 hours every period of performance.

8.3 The Control of Labor Resources criteria will be reflected under the “Cost” category of the performance assessment. Although the criteria of Business Relations and Management of Key Personnel are not specifically included in the Performance Requirements Summary Matrix, the overall performance assessment will continue to include these criteria.

8.4 The Contractor will be notified, in writing, of the Government’s determination of its performance level for each performance objective including all instances where the Contractor failed to meet the acceptable quality level.

High Quality Technical Performance

Task Order (TO) requirements met with little rework/re-performance required and with few minor and no significant problems encountered

Performance meets all technical and functional requirements, and is highly responsive to changes in technical direction and/or the technical support environment

Assessments, evaluations, analyses, recommendations, and related assistance are thorough, reliable, and highly relevant to TO requirements, and consist of substantial depth and breadth of subject matter

Deliverable reports contain all required data and meet all applicable CDRL requirements Contractor delivery of products and/or services meets all TO requirements.

Performance occurs with no required re-performance/ rework at least 90% of time.

Problems that are encountered are minor and resolved in a satisfactory manner.

Routine Inspection of Deliverable Products/Services

Review and Assessment of Deliverable Products/Services

Progress and Status Meeting Sessions Assignment of performance rating for QUALITY criteria:

EXCEPTIONAL

Performance and deliverables meet all and exceed many TO requirements. Performance delivered with no required re-performance/rework at least 95% of time; problems that are encountered are minor and resolved in a highly effective manner. DECREMENT: 0% of Contract Value

VERY GOOD

Performance and deliverables meet all and exceed some TO requirements. Performance delivered with no required re-performance/rework at least 95% of time; problems that are encountered are minor and resolved in an effective manner. DECREMENT: 0% of Contract Value

SATISFACTORY

Performance and deliverables meet all TO requirements. Performance delivered with no re-performance/rework at least 90% of time; problems that are encountered are minor and resolved in a satisfactory manner. DECREMENT: 0% of Contract Value

MARGINAL

Some TO requirements not met and/or performance delivered with re-performance/ rework required more than 20% of time. Problems encountered were resolved in a less than satisfactory manner. DECREMENT: 5% of Contract Value

UNSATISFACTORY

Many TO requirements not met. Numerous re-performances/rework required. Substantial problems were encountered and inadequate corrective actions employed. DECREMENT: 15% of Contract Value

Adherence To Schedule

TO milestones and/or data submission dates are met or exceeded

Contractor meets TO delivery requirements at least 90% of the time (excluding Gov’t caused delays)

Routine Inspection of Deliverable Products/Services

Assignment of performance rating for SCHEDULE criteria:

EXCEPTIONAL

TO milestones /performance dates met or exceeded at least 100% of time (excluding government caused delays) DECREMENT: 0% of Contract Value

VERY GOOD

TO milestones/performance dates met or exceeded at least 95% of time (excluding government caused delays) DECREMENT: 0% of Contract Value

SATISFACTORY

TO milestones/performance dates met or exceeded at least 90% of time (excluding government caused delays) DECREMENT: 0% of Contract Value

MARGINAL

TO milestones/performance dates met less than 80% of time (excluding government caused delays) DECREMENT: 5% of Contract Value

UNSATISFACTORY

TO schedule/performance dates met less than 70% of time DECREMENT: 15% of Contract Value

Control of Labor Resources

Contractor labor mix is controlled in efficient and effective manner

Contractor personnel retain/maintain at required certification/training level throughout contract performance

Actual TO labor resource mix is maintained within 20% of originally awarded TO resource mix

Routine Inspection of TO Performance, Performance/Cost Reports, Payment Invoices, Etc.

Assignment of Performance rating for COST CONTROL criteria:

EXCEPTIONAL

Actual TO resource mix maintained within 10% of originally awarded TO resource mix. DECREMENT: 0% of Contract Value

VERY GOOD

Actual TO resource mix maintained within 15% of originally awarded TO resource mix. DECREMENT: 0% of Contract Value

SATISFACTORY

Actual TO resource mix maintained within 20% of originally awarded TO resource mix. DECREMENT: 0% of Contract Value

MARGINAL

Actual TO resource mix maintained within 25% of originally awarded TO resource mix. DECREMENT: 5% of Contract Value

UNSATISFACTORY

Actual TO resource mix exceeds 25% of originally awarded TO resource mix. DECREMENT: 15% of Contract Value

APPENDIX A

PERFORMANCE REQUIREMENTS SUMMARY MATRIX

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