Att._2_Exhibit_A-Customer_Reference_Form_.docx
DOCX document 27 KB Posted
- Attached to
- Fish Hauling Tanks (DGS-OTA)
- Solicitation number
- 0000033763
- Issued by
- Shasta County, California
About this file
This is a Customer Reference Form (Exhibit A) for Solicitation 56905 from the Department of General Services' Procurement Division for Fish Hauling Tanks (Event ID 0000033763). The form is designed to collect customer references for bidders, requiring information about orders placed within the last five years for similar products to fish hauling tanks.
The form includes a rating system with a 1-5 scale (Unsatisfactory to Exceptional) to evaluate contractors' performance across three main categories: Timeliness, Quality, and Customer Satisfaction. Specific evaluation criteria include the contractor's ability to deliver on time, customer service for project management, quality of value-added services (installation, training, warranty repair), and overall customer satisfaction. The form requires detailed information including the contractor's name, agency name, customer contact information, order dates, and dollar amounts of orders. Ratings must be accompanied by comments and a rater's signature.
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Other files
| File | Type | Posted |
|---|---|---|
| Att._2_Admin_Requirements.docx | DOCX document | |
| RFQ_3600-0000033763_CDFW_Fish_Hauling_Tanks.pdf | ||
| Att._1_Appendix_A_-_Bid_Specification.pdf | ||
| Att._4_Narrative_Response.docx | DOCX document | |
| APP_Cover_Page.doc | DOC document | |
| Att._1_Bid_Specification.pdf | ||
| Att._3_Cost_Worksheet.xlsx | XLSX spreadsheet | |
| Att._5_Work_Authorization_Form.docx | DOCX document | |
| Att._6_Shipping_List.docx | DOCX document |
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Text version
Solicitation 56905
| Department of General Services | Fish Hauling Tanks |
| Procurement Division | BU 3600 Event ID 0000033763 |
Attachment 2 - Exhibit A
EXHIBIT A - CUSTOMER REFERENCE FORM
Customer References may be contacted for verification. Please fill in electronically or print legibly.
Contractor’s Name (Bidder):
Agency Name (Bidder’s Customer):
Customer Contact Name and Title (Bidder’s Customer):
Customer Phone Number:
Customer E Mail Address:
Order Information (all ordering information must be within the last five (5) years)|_| Order Date(s):
Dollar amount of Order(s):
Products/Services Provided (similar product to that of Fish Hauling Tanks)
Ratings: Please summarize contractor performance and circle the number in the right column which best corresponds to the performance rating for each question|_|.
Please follow the rating guidelines below for description of rating scale:|_| Rating Guidelines and Description of Rating Scale
| Exceptional (5) |
| Best-in-class performance. Performance met all contract requirements and exceeded several to the customer’s benefit. No issues were encountered. |
| Very Good (4) |
| Performance met all contract requirements and exceeded some to the customer’s benefit. There were a few minor issues, which were negligible. |
| Satisfactory (3) |
| Performance met contract requirements. There were some minor issues, and corrective actions taken by the contractor were acceptable. |
| Marginal (2) |
| Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective. |
| Unsatisfactory (1) |
| Performance did not meet contractual requirements. There were serious issues and the contractor’s corrective actions were ineffective. |
Factors Rated
| Questions |
| Comments |
(continue on additional sheets if desired) Rating
| Timeliness |
| 1. How would you rate the Contractor’s ability to deliver on time throughout all your locations? |
2. How would you rate the Contractor’s customer service for project management and assistance requests?
| Quality |
| 3. How would you rate the quality of the Contractor’s value-added services (i.e. installation, training, and/or warranty repair services)? |
| Customer Satisfaction |
| 4.How would you rate your level of overall satisfaction with the Contractor? |
Rater’s Signature|_|: Date:
File details come from the government source that posted it. Updated .