ATRRS-PWS DRAFT.pdf

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

FOR

Army Training Requirements and Resources System (ATRRS) Support Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Army Training Requirements and Resources System (ATRRS) Support Services, as defined in this PWS.

1.1.1 Objectives.

1.2 Background: The National Guard Professional Education Center (PEC), a national training center for the ARNG is located at Camp Joseph T. Robison, North Little Rock, Arkansas. The requirement is to provide ATRRS support services at PEC for all courses and workshops approved by the Commander for input into ATRRS.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0730-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

Performance shall be at The National Guard Professional Education Center (PEC), Training Division, Trenton Hall, Building #1403, Camp Joseph T. Robinson, North Little Rock, Arkansas. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is authorized.

1.4.1.1 Telework: The Government will permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance.

Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary.

The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated.

The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this led time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be

TBD.

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC.

The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI).

Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 OPSEC SOP/Plan. The contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the

Government, at its option, may replace the affected lock or locks or perform re-keying.

When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Reserved

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel is not required.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEAS Army Enterprise Accreditation Standard AEI Army Enterprise Infostructure AR Army Regulation ARNG Army National Guard AT/OPSEC Antiterrorism/Operational Security ATRRS Army Training Requirements and Resource System BI Background Investigation BN Battalion CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency

FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer LRTC Long Range Training Calendar NCO Non-Commissioned Officer NGB National Guard Bureau OCI Organizational Conflict of Interest OPSEC Operational Security PEC National Guard Professional Education Center PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SOP Standard Operating Procedure SSN Social Security Number TACITS Total Army Centralized Individual Training Solicitation TARP Threat Awareness and Reporting Program TE Technical Exhibit TEAM Training Environment Assessment Management TRAP Training Resources Arbitration Panel TRI Individual Training Branch USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials:

3.3 Equipment:

3.4 Services:

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 The contractor shall provide Army Training Requirements and Resource System (ATRRS) Support Services for the ARNG Professional Education Center in accordance with AR 350-10, Management of Army Individual Training Requirements and Resources, Army Enterprise Accreditation Standards (AEAS), and Standard Operating Procedures

(SOP).

5.1 ATRRS Support Services. ATRRS is the Department of the Army management Information System of Record for managing student input to training. The on-line system integrates manpower requirements for individual training with the processes by which the training base is resourced and training programs are executed. The automation support tool establishes training requirements, determines training programs, manages class schedules, allocates class quotes, makes seat reservations and records student attendance. This system is governed by AR 350-10, 2009, (Management of Army Individual Training Requirement and Resources).

5.1.1 Contractor employees must be able to attain and maintain access to the following systems to be able to perform under this contract:

5.1.1.1 Army Training Requirements and Resource System (ATRRS)

5.1.1.2 Training Environment Asset Management (TEAM)

5.1.1.3 SharePoint

5.1.1.4 Microsoft Teams

5.1.2 Contractor shall create all PEC courses and workshops in ATRRS.

5.1.2.1 Contractor shall create “Course Build Worksheets” based off the Army Program of Individual Training (ARPRINT) for distribution to the training battalions and COR. Training battalions will complete the worksheets and PEC Operations will deconflict as needed. See Technical Exhibit 4.

5.1.2.2 Contractor shall create PEC class schedules within ATRRS based off the completed Course Build Worksheets received back from COR. Contractor shall build PEC class schedules in ATRRS within 20 working days of receipt from COR.

5.1.2.3 Contractor shall create class schedules within ATRRS for approved PEC workshops. COR will provide workshop dates after staffing and approval by PEC leadership. Contractor shall build workshops in ATRRS with 5 working days of receipt from

COR.

5.1.2.4 Contractor shall create class schedules within ATRRS for approved out of cycle class requests. Contractor shall build out of cycle classes in ATRRS within 2 working days of receipt from COR.

5.1.3 Training Resources Arbitration Panel (TRAP) is the system that allows all 54 states and territories an opportunity to update their training requirements. This occurs twice annually (March and June timeframes) and results in increases and/or decreases in seat quotas for courses offered in ATRRS.

5.1.3.1 Contractor shall implement changes per TRAP results twice annually. Contractor shall have all adjustments to the ARPRINT within 30 days from when TRAP rolls.

5.1.4 Contractor shall daily manage PEC courses/classes/workshops within ATRRS.

5.1.4.1 Contractor shall process all student ATRRS applications for PEC courses.

Contractor shall review applications to ensure proper quota utilization. Contractor shall process all applications in the queue daily.

5.1.4.2 Contractor shall on class start dates load student input status into ATRRS.

Contractor shall ensure information matches the student data in TEAM. Contractor shall coordinate with training battalion course managers to correct any discrepancies.

Contractor shall ensure that data in both systems match within 2 business days of class start date.

5.1.4.3 Contractor shall code output status for each student in ATRRS no later than noon Tuesday of the week following course end date. Contractor shall receive information from training battalion course managers on student completion status.

5.1.4.4 Contractor shall build classes and assign quota to support approved off-line TRAP requests. COR will provide approved requests. Contractor shall create course in ATRRS within 2 business days of receipt of request.

5.1.4.5 Contractor shall update class information in ATRRS per approved ATRRS Course Change Requests. Course changes include class date, class location, class type, class cancellation, class size. Contractor shall upon receipt of approved change request from COR make necessary course changes within ATRRS within one business day.

5.1.4.6 Contractor shall reinstate non-conducted classes when applicable. COR will provide classes that require reinstatement. Contractor shall communicate with cancelled students and/or their quota source manager to determine which students will be reinstated into class. Contractor shall reinstate class and those students that desire reinstatement within 5 business days of receipt of request.

5.1.4.7. Contractor shall walk-on course or workshop attendees into ATRRS as required.

Training battalions will provide names and other information as required for the contractor to complete this request. Contractor shall load designated personnel within two business days of receipt of request.

5.1.5 Contractor shall annually update PEC course data in ATRRS.

5.1.5.1. Contractor shall prepare a by-battalion course list with prerequisite, scope and special information for battalion review during the third quarter of each training year. COR will distribute to battalions for review and feedback. Contractor will make appropriate updates in ATRRS within 30 days of receiving information.

5.1.6 ATRRS Reports. Contract employees must be knowledgeable and proficient with using the ATRRS Reports Generator module.

5.1.6.1 Contractor shall prepare the “SITREP Report” monthly. Contractor shall populate the FY SITREP Worksheet with data from “SITREP Report”. Contractor shall draft monthly SITREP submission and submit to the COR no later than two business days from the end of each month. See Technical Exhibit 5.

5.1.6.2 Contractor shall prepare 45-day, 60-day, and 95-day “Potential Non-Conduct Report” weekly and submit to COR, PEC key staff and PEC Training Battalion Representatives, no later than noon on Fridays, or noon the previous workday if Friday is a holiday. The COR will identify individuals to receive report. See Technical Exhibit 6.

5.1.6.3 Contractor shall prepare “The 60 Day Arkansas Report” weekly and submit to quota source manager for the State of Arkansas, Arkansas DSCOPS G-3 and COR no later than noon on Mondays, or noon the following workday if Monday is a holiday. The COR will identify individuals to receive report. See Technical Exhibit 7.

5.1.6.4 Contractor shall prepare “Long Range Training Calendar Report” weekly and submit to the PEC Billeting Coordinator and COR no later than noon on Tuesdays, or noon the following workday if Tuesday in a holiday. The COR will identify individuals to receive report. See Technical Exhibit 8.

5.1.6.5 Contractor shall prepare the “Class Start Report” weekly and submit to COR no later than close of business on Monday or the following workday if Monday is a holiday.

See Technical Exhibit 9.

5.1.6.6 Contractor shall prepare “Class End Report” weekly and submit to the COR no later than noon on Tuesday, or noon the following workday if Tuesday is a holiday. See Technical Exhibit 10.

5.1.6.7 Contractor shall prepare “TEAM Import Report” weekly and upload into TEAM. This report shall be prepared and uploaded on Fridays or the last working day of the week if Friday is a holiday. See Technical Exhibit 11.

5.1.6.8 Ad hoc Reports. Contractor shall customize ad hoc reports based on requirements provided by the COR. Typical reports include course historical data such as ARPRINT, annual throughput, 3-year average throughput, future requirements, schoolhouse and/or battalion course lists, class lists, and student throughput by component codes and/or quota source. The COR will define deadline based on complexity of request.

5.1.7 ATRRS Customer Support

5.1.7.1 Contractor shall answer phone calls and emails from all 54 states and territories, National Guard Bureau-TRI, PEC Staff and personnel. Contractor shall be professional and courteous when responding.

5.1.7.2 Contractor shall receive and process requests from all 54 states and territories for proof of graduations and/or reasons for course incompletions within 24 hours of receipt.

5.1.7.3 Contractor shall field questions from all 54 states and territories relating to course data (i.e. course prerequisites, student substitutions, status of student application (reserve or wait status)). Contractor shall respond in a courteous manner and within 24 hours of receipt.

5.1.7.4 Contractor shall field training battalion questions regarding course updates or changes such as dates or class maximum or minimum size. Contractor shall respond in a courteous manner and within 24 hours of receipt.

5.1.7.5 Contractor shall provide customer service support to 54 states and territories who call in or email about ATRRS issues pertaining to training events being held at PEC.

Contractor shall provide response and assistance within 2 business days to email or phone call requesting assistance. This includes but not limited to changing enrollments from one student to another, referred to as SWAP actions, student input corrections and inquiries concerning courses.

5.1.8 Contractor shall attend telephonic, online, or in-person meetings concerning PEC courses and ATRRS as required.

5.1.9 Contractor shall maintain electronic filing system in designated PEC file location of all reports generated, worksheets, change requests, and off-line TRAP requests in support of contract requirements.

5.2 Service Contract Reporting:

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau Professional Education Center via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

5.2.3 The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1-September 30).

5.2.4 The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance

Standard Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.1.2 5.1.2.1 5.1.2.2 5.1.2.3 5.1.2.4

Create courses and workshops in ATRRS

The contractor shall create PEC class and workshop schedules in ATRRS within the established timeframes.

Contractor shall create PEC class schedules created in ATRRS within the established timeframes 98% of the time each year.

2% failure to have class schedules created in ATRRS each year.

100% Inspection - COR will review ARPRINT and

ATRRS.

5.1.3 5.1.3.1

Implement adjustments in ATRRS due to TRAP results

The contractor shall adjust class quotas in ATRRS within the established timeframes.

Contractor shall make adjustments in class quotas in ATRRS within the established timeframes 98% of the time each year.

2% failure to have adjustments posted in ATRRS each year.

100% Inspection - COR will review quota allocations in ATRRS.

5.1.4 5.1.4.1 5.1.4.2 5.1.4.3 5.1.4.4 5.1.4.5 5.1.4.6 5.1.4.7

Manage courses/classes/ workshops in ATRRS

The contractor shall manage all course/class actions within the established timeframes.

Contractor shall manage all actions within the established time frames 95% of the time each month.

5% failure to have ATRRS reports completed each month.

100% Inspection – COR will review actions.

5.1.5 5.1.5.1

Update PEC Course Data

The contractor shall update PEC course data within the established timeframes.

Contractor shall update all data within the established time frames 95% of the time each month.

5% failure to have ATRRS reports completed each month.

100% Inspection – COR will review actions.

5.1.6 5.1.6.1 5.1.6.2 5.1.6.3 5.1.6.4 5.1.6.5 5.1.6.6 5.1.6.7 5.1.6.8

ATRRS Reports

The contractor shall prepare

ATRRS reports within the established timeframes.

Contractor shall prepare ATRRS reports within the established time frames 95% of the time each week.

5% failure to have ATRRS reports completed each week.

100% Inspection – COR will review weekly reports.

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.3 Quality

Control Plan.

Provide within 10 working days after contract award.

1 Electronic Submission

KO

1.4.5.1.5 Receipt for

each CAC card returned to the DEERS office

Within 1 calendar days of returning issued CACs to the DEERS office upon departure or dismissal of each contractor employee

1 Electronic Submission

TA/COR

1.4.5.3 AT Level 1

Awareness Training Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.5.4 iWatch Training

Provide within 15 calendar days

COR

1.4.5.11 OPSEC

Training Certificates

Provide within 15 calendar days

COR

1.4.5.12 OPSEC

Level II Certification for OPSEC Coordinator

Provide NLT 15 days after employees completed certification

1 Electronic Submission

COR

1.4.10 Identification Media

Return within 14 days of employee’s departure from contract performance.

Original(s) Hard Copy KO

3.1 Property

Timeframe identified in 3.1

1 Electronic

TA/COR

TECHNICAL EXHIBIT 3

Estimated Workload Data

(This information is provided for background only. It is not a guarantee of workload quantities.)

ITEM NAME ANNUAL ESTIMATED

QUANTITY

1 PEC Courses and Workshops 100

2 Iterations of PEC Courses and Workshops

3 PEC Student Training Requirement for ARPRINT Courses

9,200

4 PEC Student Training Requirement for Workshops

2,000

TECHNICAL EXHIBIT 4

Course Build Worksheet Example

Course Number

Phase

Course Name

Relook

Program

Course

Max

# of

Classes

Class

Number

Report

Date

Start

Date

End Date

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 300 30 10 001

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 002

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 003

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 004

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 005

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 006

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 007

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 008

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 009

922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 010

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 300 30 10 001

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 002

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 003

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 004

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 005

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 006

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 007

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 008

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 009

922-7C-F59/500-F58 ARNG UNIT READINESS NCO 010

922-7C-F64/500-F63 ARNG EDUCATION SERVICES 36 24 2 001

922-7C-F64/500-F63 ARNG EDUCATION SERVICES 002

922-7C-F65/500-F64 ARNG GI BILL MANAGER 64 24 3 001

922-7C-F65/500-F64 ARNG GI BILL MANAGER 002

922-7C-F65/500-F64 ARNG GI BILL MANAGER 003

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 210 30 7 001

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 002

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 003

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 004

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 005

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 006

922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 007

922-7C-F70/500-F70 ARNG SENIOR HR NCO AND WARRANT OFFICERS 90 30 3 001

922-7C-F70/500-F70 ARNG SENIOR HR NCO AND WARRANT OFFICERS 002

922-7C-F70/500-F70 ARNG SENIOR HR NCO AND WARRANT OFFICERS 003

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 270 30 9 001

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 002

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 003

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 004

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 005

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 006

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 007

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 008

922-7C-F71/500-F71 ARNG BASIC HUMAN RESOURCES AND ADMIN 009

TECHNICAL EXHIBIT 5

Course

SITREP Report Example

ENDDATE

Class Nbr

COURSE NUMBER

PH

Course Title

CLSFLAG

GRAD

NEW

INPUT

2023/04/05 001 ITTC-065 MICROSOFT ENDPOINT CONFIGURATION MANAGER (MEC 15 15

2023/04/07 003 922-7C-F70/500-F70 ARNG SENIOR HR NCO AND WARRANT OFFICERS 28 28

2023/04/07 005 922-7C-F61/500-F60 ARNG SUPPORT MAINTENANCE SHOP INSPECTION 19 19

2023/04/07 005 922-7D-F56/542-F35 BUDGET ANALYST 20 20

2023/04/07 005 922-8A-F69/551-F61 ARNG FMS TAMMS AND READINESS 18 18

2023/04/07 008 922-7C-F57/500-F56 ARNG UNIT TRAINING NCO 30 30

2023/04/14 001 ITTC-006 MICROSOFT SHAREPOINT ONLINE POWER USER 9 9

2023/04/14 002 ITTC-001 2 CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) 10 10

2023/04/14 003 805B-F24 ARNG UNIT RETENTION NCO 33 34

2023/04/14 003 922-9E-F81/920-F73 ARNG DTS ORGANZTL DEF TRVL ADMINISTRATOR 5 5

2023/04/14 005 922-7C-F67/500-F66 ARNG TRAINING OFFICER/OPERATIONS NCO 27 28

2023/04/14…