Atch_2_Quality_Assurance_Surveillance_Plan.pdf
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- Attached to
- Janitorial Services for Yosemite Medical Clinic
- Solicitation number
- 140P8522Q0048
About this file
This document includes a Quality Assessment Surveillance Plan and related federal contract opportunity solicitation for janitorial services. The Quality Assessment Surveillance Plan outlines daily, weekly, monthly, quarterly, and biannual performance objectives and standards for cleaning and maintenance tasks at the Yosemite Medical Clinic. The related federal contract opportunity is solicitation number 140P8522Q0048 issued by the National Park Service for janitorial services at the Yosemite Medical Clinic in Yosemite National Park, California. The performance period includes a one-year base and four one-year options. This is a 100% total small business set-aside with a response due date of October 17, 2022. Evaluation criteria include price, technical capability, and prior experience.
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Text version
Quality Assessment Surveillance Plan (QASP) Yosemite Medical Clinic Janitorial Services
RFQ 140P8522Q0048 – Janitorial Services for Yosemite NP Page 1 of 3
PWS
Task
Daily Performance Objective Daily Performance Standard
Acceptable Quality Level
(AQL)**
3.1.1 Empty and re‐line all waste and
recycling containers.
Free of odors, visible dirt, and trash.
No more than 2 complaints weekly
3.1.2 Replace and replenish all paper
products and soap/disinfectant dispensers.
Supply levels are full and prepared for daily operation.
No more than 2 complaints weekly
3.1.3 Empty and re‐line all biohazard
containers.
Free of odors, visible dirt, and trash.
No more than 1 complaint weekly
3.1.4 Empty all soiled linen containers. Free of soiled linens. No more than 1 complaint weekly
3.1.5 Vacuum, mop, and disinfect all
floors and carpets in clinic wing.
Free of debris, dirt, litter, and other foreign matter.
No more than 1 complaint weekly
3.1.6 Clean all toilets, sinks, and
bathroom fixtures in clinic wing.
Free of deposits, streaks, and odors.
No more than 2 complaints weekly
3.1.7 Clean and disinfect all counters
and work surfaces in clinic wing.
Free of deposits, streaks, and odors.
No more than 1 complaint weekly
3.1.8 Clean and disinfect patient
treatment tables and cover with new paper sheet
Free of deposits, streaks, and odors.
No more than 1 complaint weekly
3.1.9 Monitor all sharps containers and
replace when full.
Containers emptied when ¾ full and replaced with new container.
No more than 1 complaint weekly
3.1.10 Turn off all lights except the
emergency exterior lights at the front and rear clinic entry. All faucets shall be turned off, not dripping to ensure energy and water efficiency.
Only one interior emergency light and exterior lights should be on.
No more than 1 complaint weekly
3.1.11 Kitchen area: Clean all features
including sink, microwave, coffee maker, toaster, top of ice maker, and all counter tops and floor.
Free of deposits, streaks, food debris, and odors.
No more than 1 complaint weekly
Weekly Performance Objective Weekly Performance Standard
Acceptable Quality Level
(AQL)**
3.2.1 Clean all toilets, sinks, and
bathroom fixtures in office wing.
Free of deposits, streaks, stains, and odors.
No more than 2 complaints monthly
3.2.2 Clean all furniture in office wing. Free of debris, dirt, litter, and other foreign matter.
No more than 2 complaints monthly
3.2.3 Vacuum, mop, and disinfect all
floors and carpets in office wing.
Free of debris, dirt, litter, and other foreign matter.
No more than 1 complaint monthly
3.2.7 Mop and disinfect floor and clean
counters, shelves, and desk in records room.
Free of debris, dirt, litter, and other foreign matter.
No more than 1 complaint monthly
3.2.8 Monitor large bio‐hazard bin and
move contents to dumpster when full.
Container emptied when ¾ full.
No more than 1 complaint monthly
RFQ 140P8522Q0048 – Janitorial Services for Yosemite NP Page 2 of 3
3.2.9 Vacuum, mop, and disinfect all
floors and carpets; clean kitchen appliances, countertops, and all furniture; clean toilet, sinks, shower, and fixtures; wipe down walls and windowsills; and remove spider webs from detached apartment.
Free of debris, dirt, litter, and other foreign matter.
Free of deposits, streaks, and odors.
No more than 1 complaint monthly
3.2.10 Clean and disinfect kitchen
refrigerator.
Free of deposits, streaks, and odors.
No more than 1 complaint quarterly
Monthly Performance Objective Monthly Performance Standard
Acceptable Quality Level
(AQL)**
3.3.1 Clean/shampoo all rugs and mats. Free of deposits, dirt, stain, contaminants, or odors
No more than 1 complaint weekly
3.3.2 Clean windowpanes (interior and
exterior) of back and front entry doors and windows in reception area (interior panes only for windows that do not face the porch).
Free of dirt, handprints, smudges, and other foreign matter.
No more than 1 complaint weekly
3.3.3 Clean/shampoo all fabric and cloth
chairs and couch including arms and legs in lobby, conference and office rooms.
Free of deposits, dirt, stain, contaminants, or odors
No more than 1 complaint weekly
Quarterly Performance Objective Quarterly Performance Standard
Acceptable Quality Level
(AQL)**
3.4.1 Clean interior of all kitchen
cabinets.
Free of debris, dirt, litter, and other foreign matter.
No more than 1 complaint biannually
3.4.2 Clean interior of all cabinets in
clinic wing.
Free of debris, dirt, litter, and other foreign matter.
No more than 1 complaint biannually
3.4.3 Clean top rim of baseboards. Free of debris, dirt, litter, and other foreign matter.
No more than 2 complaints biannually
3.4.4 Remove, clean, and replace light
fixture covers.
Free of debris, dirt, litter, and other foreign matter.
No more than 2 complaints biannually
3.4.5 Burnish floor as needed. Free of deposits, streaks, and odors.
No more than 1 complaint biannually
Biannual Performance Objective Biannual Performance Standard
3.5.1 Clean all windows and storm
windows (interior and exterior) and clean interior window coverings and exterior screens.
Remove all dust and debris; surfaces should be free of deposits, streaks, and odors.
3.5.2 Strip and wax floor throughout
building.
Remove all debris;
surfaces should be free of deposits, streaks, and odors.
RFQ 140P8522Q0048 – Janitorial Services for Yosemite NP Page 3 of 3
**Assessment method for all Objectives will be by customer complaint. All complaints will be validated by the COR prior to being sent to the Contractor.
The Government shall monitor the Contractor’s performance in each functional area under this contract and reserves the right to use additional surveillance procedures as is deemed appropriate. If the Contractor fails to complete a portion of work, or the work performed is unsatisfactory for any given service or portion thereof, the Contractor shall immediately correct the deficient work at no additional cost to the Government. Work not satisfactorily complete prior to the next business date, as required, shall be subject to a 3% deduction of the service month in accordance with payment schedule.
File details come from the government source that posted it. Updated .