Atch_1_Performance_Work_Statement.pdf

RFQ 140P8522Q0048 – Janitorial Services for Yosemite NP Page 1 of 12

Performance Work Statement US DOI National Park Service

Yosemite National Park Yosemite Medical Clinic Janitorial Services

1.0 General

The National Park Service, Yosemite National Park has a requirement for janitorial services at the Yosemite Medical Clinic located at 9000 Ahwahnee Drive, Yosemite National Park, CA 95389. Yosemite National Park (YNP) manages the operation of an approximately 7,500

sq. ft. medical clinic. The clinic is in a rural portion of central California within the Sierra Nevada Mountain range with the closest town approximately 1.25 hours away in Mariposa.

YNP’s Medical Services Program requires a contract for janitorial services for the medical clinic building which comprises the medical clinic operation and offices of emergency services staff. The overall responsibility of the Contractor is to coordinate, plan, manage, and perform the activities described herein, which are required to maintain high quality health standards and appearance for the clinic facility.

2.0 Scope

The Contractor shall furnish all supervision, personnel, materials, tools, labor, supplies, equipment, and services, except as may be expressly set forth as Government furnished (Section 5.0) and otherwise do all things necessary to perform the work efforts described in this Performance Work Statement. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. Desired results will be specified by task. Contractor shall determine how much labor is needed to perform the tasks, and what methods will be used to complete the job. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan primarily focuses on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deviance.

The estimated square footage and floor plan showing locations for the building are listed in Appendix A. The Government's estimate of square footage represents the Government's best estimate of the actual square footage of designated areas. The Contractor shall notify the Contracting Officer’s Representative (COR) and Contracting Officer (CO) in writing when actual conditions or actual measurements differ from those provided by the government. If the Contractor does not inform the COR and CO of differing conditions, the government shall not be responsible for any additional cost that may be incurred by the Contractor. The Contractor will be notified by the COR if a facility undergoes renovations, which prevent the contractor from performing cleaning duties.

The Contractor shall immediately inform the COR or the site supervisor (contact information will be provided) if and when the building is not accessible or unsafe to enter to perform their services.

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3.0 Tasks

The following requirements shall be performed in accordance with commercial cleaning standards. Services are broken down into daily, weekly, monthly, quarterly, and biannual tasks. Acceptance will be based on the performance standards listed in section 4.0.

3.1 Daily Tasks

The following tasks shall be completed daily, throughout the building, except where noted:

3.1.1 Empty and re-line all waste and recycling containers every scheduled service

3.1.2 Replace and replenish all paper products and soap/disinfectant dispensers, every scheduled service

3.1.3 Empty and re-line all biohazard containers every scheduled service

3.1.4 Empty linen closet bin and re-line all soiled linen containers

3.1.5 Vacuum, sweep, mop, and disinfect all floors and carpets in clinic wing

(excluding records room)

3.1.6 Clinic wing: Clean all toilets, sinks, and bathroom fixtures

3.1.7 Clinic wing: Clean and disinfect all counters and work surfaces, inclusive of all items and areas that are routinely touched such as door handles, chairs, light switches, etc.

3.1.8 Clean and disinfect patient treatment tables and cover with new paper sheet

3.1.9 Monitor all sharps containers and replace with new container when full.

3.1.10 Turn off all lights except the emergency exterior lights at the front and rear clinic entry. All faucets shall be turned off, not dripping to ensure energy and water efficiency

3.1.11 Kitchen area: Clean all features including sink, microwave, coffee maker, toaster, top of ice maker, and all counter tops and floor

3.2 Weekly Tasks

The following tasks shall be completed weekly, throughout the building, except where noted:

3.2.1 Office wing: Clean all toilets, sinks, and bathroom fixtures

3.2.2 Office wing: Clean and dust all furniture, including desks, file cabinets, bookshelves, chairs, chair legs, tables, pictures, windowsills, countertops, etc.

3.2.3 Office wing: Vacuum, sweep, mop, and disinfect all floors and carpets

3.2.4 Remove spiderwebs on ceilings and walls

3.2.5 Wipe down walls with visible contaminants

3.2.6 Pharmaceutical Storage Room and IT Room: Sweep, mop, and disinfect floor, which will require coordination with the COR in advance and the designated site supervisor with specificity and access to the room

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3.2.7 Records Room (clinic wing near reception): Vacuum, sweep, mop, and disinfect floor; clean all furniture, counters, shelves, file cabinets, and desk, which will require coordination with the COR and /or the designated site supervisor

3.2.8 Monitor large bio-hazard waste bin and move contents to bio-hazard container every Monday. Changes to which day of the week for this task will be communicated by the COR to the Contractor

3.2.9 Detached Apartment for temporary staff (located directly behind clinic):

Clean two-bedroom, one-bathroom approximately 500 square foot detached apartment. Vacuum, sweep, mop, and disinfect all floors and carpets; clean kitchen appliances, counter tops, and all furniture; clean toilet, sink, shower, and fixtures in bathroom; wipe down walls and windowsills; and remove spiderwebs from walls and ceiling every scheduled service

3.2.10 Kitchen refrigerator: Clean and disinfect kitchen refrigerator (clinic staff is responsible for cleaning out food items)

3.3 Monthly Tasks

The following tasks shall be completed monthly, throughout the building, except where noted:

3.3.1 Clean/shampoo all rugs and mats

3.3.2 Clean door and windowpanes (interior and exterior) of back, front and west side entry doors and windows in reception area and west conference room (interior panes only for windows that do not face the porch)

3.3.3 Clean/shampoo all fabric and cloth chairs and couch including arms and legs in lobby, conference, and office rooms

3.4 Quarterly Tasks

The following tasks shall be completed quarterly to ensure cleanliness throughout the building, except where noted:

3.4.1 Clean exterior and interior of all kitchen cabinets

3.4.2 Clean exterior and interior of all cabinets in clinic wing

3.4.3 Clean top rim of baseboards throughout building

3.4.4 Remove, clean, and replace light fixture covers throughout building;

report those needing urgent repair to COR and / or the designated site supervisor for specificity

3.4.5 Clean all floor space and burnish

3.4.6 Remove and clean any sticky or hard to remove waste on all floor

3.5 Biannual Tasks

The following tasks shall be completed bi-annually to ensure cleanliness, throughout the building:

3.5.1 Clean all windows and storm windows (exterior and interior) and clean interior window coverings and exterior screens

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3.5.2 Strip and wax floor throughout building, which will require moving all furniture (a few items can be left in place and will be identified by the COR prior to the start of the project)

3.6 The Contractor must not enter the pharmaceutical storage room, the records room, the IT room, or any other room to which they do not have access without supervised access from the COR and the designated site supervisor or representative.

3.7 Pre-work Meeting

A pre-work meeting shall be held within ten business days after award of the contract, and prior to the beginning of work under the contract, at a time agreed upon by the contractor, CO, and COR. The meeting will include clinic leadership, designated site supervisor, and Nurse Manager. The purpose of the meeting will be to review the contract and the work to be performed and a walk through of the clinic building. The Contractor shall prepare a work schedule and a list of employees showing the days and times when tasks will be accomplished. Revised service schedules shall be submitted two weeks prior to the end of the month and the new schedule shall begin no sooner than the beginning of the month following submittal.

4.0 Performance Standards

The Contractor shall provide the technical effort necessary to achieve the defined industry standards for cleanliness and hygiene for healthcare facility. The contractor shall ensure that all paperwork, electronic devices, medical equipment, and personal items located throughout the clinic are not disturbed, damaged, or destroyed during performance of services. The facility must be kept neat, organized, clean, sanitized, disinfected with highest healthcare facility hygiene standards.

4.1 Waste Containers

Waste containers (including all trash receptacles, wastebaskets, recycling bins, linen containers, and biohazard containers) shall be emptied, cleaned, and maintained with clean liners every scheduled service, free of odors, visible dirt, and trash. Trash and recyclables will be disposed of each service day in the nearest appropriate dumpsters, which are located on the west side of the clinic. The biohazard container should be emptied weekly into the storage locker located on the west side of the clinic.

4.2 Floors

Vacuum, sweep, mop, and disinfect all floors so that they are free of all visible litter, soil, stains, spills, dust, and dirt. The contractor must notify the COR in writing when unable to remove any visible contaminants. When completed, they shall have a uniform appearance and be free of streaks, marks, detergent residue, water spots, and standing water. Area rugs and runners shall be moved, as necessary, to sweep, vacuum, and/or mop under them. Furniture and rugs shall be returned to its original position when cleaning is completed. Special attention must be paid to cleaning the laminate floor due to the design of the rounded corners where the floor meets the wall. Residue left in these corners results in an unacceptable brown film.

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4.3 Carpets and Rugs

Vacuum all carpeted floor surfaces and rugs so that they are free of all visible litter, dust, stains and dirt, or other contaminants and odors. The Contractor shall move any easily moveable items to vacuum underneath and then replace them in their original positions and notify the COR and site supervisor when large items required assistance with moving.

4.4 Bathrooms

All surfaces including wall, floor, ceiling, partitions, rails, handles and inside toilet bowl and sink shall be free of grime, soap scum, mold, dirt, and smudges, and odors including fixtures, toilets, grab bars, mirrors, and shower facilities. Contractor shall refill soap, sanitizer, paper towel dispensers, seat liner dispensers, and toilet paper every scheduled service and approved environmentally safe products without fragrance.

4.5 Kitchen

All surfaces shall be free of grime, soap scum, mold, dirt, and smudges and have a uniform sheen. Contractor shall refill paper towel dispenser every scheduled service.

Interiors of cupboards will be wiped out and clean of debris and disinfected as necessary. All surfaces of the refrigerator and microwave (inside and out) shall be free of all dirt and food residue using approved environmentally safe products without fragrance.

4.6 Furniture and Work Surfaces

Furniture and other surfaces (including but not limited to desktops, counters, chairs, chair legs, bookshelves and other shelving units, utility carts, file cabinets, picture frames, displays, corners, walls, crevices, doors, tables, table legs, window ledges, and blinds) shall be clean and free of dust, grime, and smudges using approved environmentally safe products without fragrance.

4.7 Windows and Lights

All windows, screens, lamps, and lights (including covers) shall be free of dust, dirt, hand marks, streaks, and other grime.

5.0 Government Furnished Property, Supplies, and Services

The government will provide a closet for storage of supplies. This closet will be accessed by, and the supplies stored therein will be used by, Park staff as necessary. The contractor shall maintain this space in a neat and orderly condition. No trash or recycling will be stored in the closet. No flammable or explosive liquids will be stored in the building. The Government will not be responsible for damage or loss to the Contractor’s property while in storage on Government premises.

5.1 Supplies

The Government will supply all garbage can liners, trash bags, linen bags, paper towels, toilet paper, seat liners, and soap and hand sanitizer for dispensers. The Government will supply all soap dispensers, hand sanitizer dispensers, paper towel

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Additionally, the Contractor shall notify the COR if the wrong supplies are received or if an order is not completely fulfilled. The Contractor shall use approved environmentally safe products without fragrance.

5.2 Utilities

The Government will supply all utilities to support the assigned work area.

5.3 Linens

The Government will supply all medical linens and their laundering.

5.4 Refuse

The Government will supply all refuse removal from designated exterior trash and recycle dumpsters.

5.5 Bio-Medical Waste

The Government will supply bio-medical waste removal from designated exterior dumpster.

5.6 Keys and Building Access Codes

The Government will supply keys to access the building and the detached apartment, to open the sharps containers, and to open the paper towel dispensers. The Contractor will also have an access code assigned that will allow entry to the building.

6.0 Contractor Furnished Property, Supplies, Personnel, and Information The Contractor shall furnish all supplies, materials, equipment, and employee training necessary for the performance of work under this contract unless otherwise specified herein.

Training shall include all applicable Occupational Safety and Health Administration (OSHA), Bloodborne Pathogen, Health Insurance Portability and Accountability Act (HIPAA), and other related standards. The Contractor’s compliance with OSHA Standards, including (but not limited to) the Bloodborne Pathogens standard (standard number 1910.1030) is required. Equipment shall be used and maintained in accordance with the manufacturers’ directions and meet all applicable OSHA standards. The Contractor shall furnish and keep on site all Material Safety Data Sheets (MSDS) for any materials used in the performance of this contract.

6.1 Supplies

The Contractor shall use recycled paper products and environmentally friendly materials.

All chemicals will be those commercially available which meet Federal, State, and local codes. Preference shall be given to concentrated cleaning chemicals that are fully biodegradable, use ecologically sound packaging, are phosphate-free, non-corrosive, and non-flammable.

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The Contractor will take every precaution to ensure that only safe products and approved environmentally safe products without fragrance are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials.

The Contractor shall not use any material which the COR and the designated site supervisor determines would be unsuitable for the purpose or harmful to the surfaces and environment to which applied and the clinic environment indoor and outside walls, doors and window. Costs for correcting damage caused by misused materials will be borne by the Contractor.

6.1.1. Bio-Preferred

The Contractor must comply with Sections 9002 of the Farm Security and Rural Investment Act of 2002 to give preference to the purchase and use of biobased products.

The Contractor shall also comply with the clause at FAR 52.223-2, Affirmative Procurement of Biobased Products Under Service and Construction Contracts (see in Section I)

The Contractor shall also comply with the provision at FAR 52.223-1, Biobased Product Certification (see Section K).

The Contractor shall utilize products and material made from biobased materials. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR). The following table is an example of USDA designated categories of products that should be used in this contract and the minimum biobased content for a product to qualify for purchase.

The table shows the minimum biobased content percentage for products within the category to qualify for purchasing under the federal procurement preference. See the complete list of categories designated by USDA.

Biobased Product Category Minimum Biobased Content

Adhesive and Mastic Removers 58% Asphalt and Tar Removers 80% Asphalt Restorers 68% Carpet 7% Carpet and Upholstery Cleaners 54% Countertops 89% Acoustical Composite Panel 37% Floor Coverings (non-carpet) 91% Exterior Paints and Coatings 83%

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Biobased Product Category Minimum Biobased Content

Interior Composite Panels 55% Interior Latex and Waterborne Alkyd Paint 20% Interior Oil-based and Solventborne Alkyd Paint 67% Paint Removers 41% Plastic Insulating Foam for Construction 7% Plastic Lumber Composite Panels 23% Roof Coatings 20% Structural Interior Composite Panels 89% Structural Wall Composite Panels 94% Surface Guards, Molding, and Trim 26% Wall Coverings 62%

The Contractor shall submit with the initial proposal a list of biobased products, indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials that are to be used in carrying out the requirements of this contract.

Within thirty (30) days of contract award, the Contractor shall provide a complete list of biobased products that it intends to use or supply during performance of this contract, including products used or supplied by subcontractors. This list should include the product manufacturer and estimated quantities to be used. The list shall be approved by the COR in writing.

Annually during the month of October and at the end of the contract, the Contractor shall provide quantities, product types and dollar value of any biobased products purchased during the previous reporting period. See Clause 52.223-2 in Section I for additional information.

6.2 Equipment

The Contractor shall furnish all equipment needed for the performance of the work of this contract. All equipment must be properly guarded and meet all applicable OSHA standards. If a piece of equipment needs repair and is determined to be unsafe by the COR and the designated site supervisor, the Contractor shall immediately stop using the equipment. Repair or replacement of damaged equipment must be made within 72 hours.

6.3 Notification

The contractor shall notify the Government of any circumstances of needed repair to the facility or of any area that may affect performance of contract work, present hazardous, unsafe, or unhealthy conditions, or cause any delays or interference of work by employees of the contractor. In addition, the contractor shall notify the Government when the facility is under unsafe conditions such as flood or fire.

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Contractor will turn in lost and found articles to the COR and the designated site supervisor.

Contractor will notify the COR and the designated site supervisor if an unauthorized or suspicious person(s) is seen on the premises. The Contractor shall not allow access to any person(s) to the building.

6.4 Personnel

Contractor personnel shall consistently present a neat appearance and be easily recognized. This may be accomplished by wearing clothing bearing the name of the company or by wearing an appropriate badge containing the company name and employee name. Employees shall be fully attired and wear appropriate footwear (i.e., open-toed shoes are not permitted). The Contractor will notify the COR of any changes to Contractor personnel assigned to the Contract. Additionally, Contractor personnel will not allow anyone besides NPS staff and other Contractor personnel in the building.

The contractor must sign in and out with name, date and time and periodical tasks performed that day (i.e., daily, weekly, monthly routines, etc.)

The Contractor must train any new or temporary staff to adhere to the same level of quality of services, completeness, and healthcare facility standards of hygiene.

6.5 Required Documentation

Within ten (10) business days of contract award, the Contractor will provide the COR and CO a copy of the Contractor’s exposure control plan (OSHA requirement).

The Contractor will also provide to the COR and CO, within ten (10) business days of each contractor personnel’s initial assignment to this contract, documentation to show that contractor personnel:

6.5.1 Was offered hepatitis B vaccination

6.5.2 Completed bloodborne pathogens training (meeting OSHA training standard requirements)

6.5.3 Completed HIPPA training

7.0 Security of Keys/Building/Government Property

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, the government facilities, equipment, and materials shall be secured in a manner designated by the government.

7.1 Key/Access Code Procedures

The Contractor shall establish and implement methods of ensuring that all keys and access codes issued to the Contractor by the Government are not lost or misplaced and are not shared with or used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control and submit these procedures to the COR within ten

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(10) business days after the pre-work meeting. Keys will be returned to the Government upon completion of the contract.

7.2 Restricted Areas

Rooms designated as security areas must be locked after cleaning and keys to those areas, if issued to Contractor personnel, shall be returned immediately after use to the COR or designee. Records room, pharmaceutical room, and IT room cleaning are requirements of this contract and are restricted areas that requires NPS personnel to allow access and be present during cleaning by Contractor personnel. This requires Contractor personnel to arrive promptly at closing time on the day designated for its cleaning.

8.0 Safety

The Contractor shall put in place safety measures to reduce the risk of illness or injuries obtained in the performance of work. Should any accidents or injuries arise either to a person or property, the Contractor is to notify the COR and the designated site supervisor immediately via email and phone and cooperate fully in any investigation as necessary.

The Contractor will turn off all interior facility lights when finished servicing the area. Doors and windows shall be properly closed and locked.

9.0 Place of Performance

All work is to be performed at the Yosemite Medical Clinic, 9000 Ahwahnee Drive, Yosemite, CA 95389.

10.0 Period of Performance

The anticipated period of performance shall be for one base year and four one-year option periods. The period of performance is as follows:

Base Year November 1, 2022- October 31, 2023 Option Year I November 1, 2023- October 31, 2024 Option Year II November 1, 2024- October 31, 2025 Option Year III November 1, 2025- October 31, 2026 Option Year IV November 1, 2026- October 31, 2027

10.1 Implementation Period

The Contractor is provided an implementation period of up to two weeks of non-performance of janitorial services on-site to hire personnel and to obtain any required access for those personnel. Invoicing for the first month of the contract shall be prorated to reflect the actual on-site performance during that first month.

The implantation period may not be extended unless by written approval from the Contracting Officer.

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11.0 Performance of Duties

Tasks listed in sections 3.1 Daily Tasks, 3.2 Weekly Tasks, 3.3 Monthly Tasks, and 3.4 Quarterly Tasks will be performed according to the timeframes listed in sections 11.1 Summer and 11.2 Winter.

Tasks listed in section 3.5 Biannual tasks will be performed outside of business hours and the hours listed in sections 11.1 and 11.2. These tasks will generally be completed in April and November and will require coordination of schedules with the COR. Once started, these tasks must be completed within no more than two weeks; the COR may grant exceptions to this time frame.

At the time of contract award, the clinic closes at 7:00 p.m. in the summer and 5:00 p.m. in the winter. These hours are subject to change.

11.1 Summer

The performance of the contract tasks shall take place during the summer, mid-May through mid-September, between the closing time of the clinic and 11:00 p.m.

Services in the summer will be required seven days a week (daily, Sunday through Saturday), including federal holidays. Exact dates and closing times will be provided to Contractor by COR.

11.2 Winter

The performance of the contract tasks shall take place during the winter, mid- September through mid-May, between the closing time of the clinic and 11:00 p.m.

Services in the winter will be required five days a week (daily, Monday through Thursday and once between Friday and Sunday). Exact dates will be provided to Contractor by COR. Performance in the winter excludes the following federal holidays and the clinic will be closed:

New Year’s Day (January 1) Martin Luther King Jr’s Birthday (third Monday in January) Washington’s Birthday (third Monday in February) Columbus Day (second Monday in October) Veterans Day (November 11) Thanksgiving Day (fourth Thursday in November) Christmas Day (December 25)

When the legal public holiday falls on a Saturday, the preceding Friday will be considered the holiday. When the legal public holiday falls on a Sunday, the following Monday will be considered the holiday.

In the event the clinic is closed or inaccessible (i.e., due to road closures, evacuation, utility failures) and contract tasks do not need to be performed, the COR or designee will make every effort to contact the Contractor with as much notice as possible. If the Contractor’s usual route of entry to the park is closed but other routes remain open, the contract tasks must still be performed; on a case-by-

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In the event the Contractor does not provide services when the clinic is accessible to Contractor personnel, the Contractor’s monthly invoice to YNP will be reduced to reflect the missed services.

12.0 Deliverables

By October 31st of each year of the contract, the Contractor will report their biobased product purchasing in the System for Award Management Bio-Preferred Program reporting portal. The contractor will provide a copy of the reporting to the Contracting Officer and Contracting Officer Representative.