Atch 1 SOW_DWDM Maint 20240214.pdf

Statement of Work DWDM Maintenance

STATEMENT OF WORK

(SOW)

Vandenberg SFB, CA

Ciena DWDM Maintenance

14 February 2024

1. OVERVIEW

This Statement of Work (SOW) defines the maintenance services required for the Ciena products that are the current Vandenberg Space Force Base (VSFB) Dense Wavelength Division Multiplexing (DWDM) / Optical Transport Network (OTN) network. VSFB and not otherwise covered by warranty. The current VSFB Dense Wavelength Division Multiplexing (DWDM) / Optical Transport Network (OTN) will receive Ciena Standard hardware maintenance and repair service as well as Tiered Software and Technical Support Services. Service shall also include Managed Spares for a period of one year from the time of award. These services will allow the 30th Space Communications Squadron (30 SCS) to receive continued system support on mission critical Ciena Dense Wavelength Division Multiplexing/ Optical Transport Network (DWDM/OTN) entities and ensure services continue for all other related base telecommunications systems impacted by the VSFB DWDM/OTN network.

2. OBJECTIVES

The objective is to acquire one year of Ciena Standard Hardware Maintenance and Repair with Technical Support for hardware and extended peripherals to include use and assignment of OTN devices.

3. PERIOD OF PERFORMANCE

This one (1) year maintenance contract shall cover 08 May 2024 to 07 May 2025.

4. DECRIPTION OF WORK

Contractor shall provide maintenance and purchased repair services for covered products in the event the covered product fails to conform to the applicable published hardware or software specifications.

In the event of a hardware failure, Contractor shall provide a replacement part(s) to Customer, at no additional charge during the agreed Maintenance period, or as covered by the purchased hardware repair service. Maintenance must provide services outlined in this Statement of Work.

The technical and administrative components of these maintenance services shall:

• Maintain the 17 DWDM nodes and 10 OTN spurs on the VSFB DWDM/OTN network

• Support software during the maintenance period.

• Deliver 24/7 tech support.

• Fully warrant new equipment a minimum of 1-year, not prorated, including labor and shipping costs for replacement.

• For equipment which has a manufacturer’s warranty exceeding 1-year, warranty shall be passed on to Vandenberg SFB.

5. REQUIREMENTS

This request is for Maintenance Services over a 1-year period. The maintenance must extend to all Ciena equipment within the VSFB DWDM/OTN network and not otherwise covered by Ciena warranty. Services shall include

• Select Support maintenance services

• 30 Day Hardware Repair (except as may be excluded by Ciena standard services)

• 10 Day Hardware Repair (as may be required due to Ciena exclusion of certain products)

• MCP Base with enhanced troubleshooting software, Select Support

Contractor personnel delivering maintenance services shall be Ciena 3926, 5142, 6500, 6500 software and MCP software certified and have a minimum of five (5) years verifiable experience successfully installing and working with network systems. Engineers and technicians must have certification to ensure continued coverage for installed DWDM/OTN components.

All contractor personnel shall be United States Citizens, possess a Real ID Driver’s License (or equivalent), and fluently speak and read English.

Personnel shall, on-site or as appropriate to meet security requirements, perform any testing, integration, installation, configuration, repair, and troubleshooting required for the maintenance of all Ciena Products covered within the scope of this contract.

6. QUALITY ASSURANCE SURVEILLANCE PLAN

The Government will create and collaborate with the Contractor to create a Quality Assurance Surveillance Plan (QASP). The plan involves monthly performance reporting against four (4) elements:

Quality of Service, Schedule, Business Relations, and Management of Key Personnel. The measured areas of performance include Timely Response; Timely Return to Service; Leave a clean work area each day; Maintenance efforts display professional appearance; Little or no rework for completed maintenance; and Quality Interactions. The monthly performance reports are the basis of the Contractor Performance Assessment Rating (CPAR).

7. DELIVERY TIME FRAME

7.1 Government Furnished Items

• N/A

7.2 Government Furnished Equipment

7.3 Government Furnished Services

8. POINTS OF CONTACT

8.1 Customer Representative (CR)

The following person has been designated the CR by the Contracting Officer:

NAME: Mr. Terry W. McQuirter TITLE: Central Office Supervisor ORGANIZATION: 30th SCS/SCOT

CONTACT INFO: 805-606-7890

8.2 Invoice Reviewer in Wide Area Work Flow

NAME: Ms. Megan Wallace TITLE: Resource Advisor ORGANIZATION: 30th SCS/SCXP

CONTACT INFO: 805-605-5702