Atch 1 SOW Ciena Maintenance 20250212.pdf
PDF 183 KB Posted
- Attached to
- Ciena DWDM Maintenance
- Solicitation number
- FA461025Q0030
About this file
This Statement of Work (SOW) details maintenance services for Ciena Dense Wavelength Division Multiplexing (DWDM) equipment at Vandenberg Space Force Base (VSFB). The one-year maintenance contract will cover the period from 07 June 2025 to 06 June 2026, with the objective of acquiring Ciena Select Support and 30 Day Repair and Return services for operational DWDM data transport equipment not otherwise covered by warranty.
The maintenance services include 24/7 access to Ciena specialist engineers, access to current software releases and updates, and a dedicated online portal for tracking progress. Contractor personnel must be Ciena software certified (3926, 5142, 6500, MCP) with a minimum of five years of verifiable network systems experience. All personnel must be U.S. citizens with a Real ID Driver's License, fluent in English, and capable of performing on-site testing, integration, installation, configuration, repair, and troubleshooting. The government will collaborate with the contractor to create a Quality Assurance Surveillance Plan (QASP) with monthly performance reporting across four key elements: Quality of Service, Schedule, Business Relations, and Management of Key Personnel.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Statement of Work DWDM Maintenance
STATEMENT OF WORK (SOW)
Vandenberg SFB, CA
Ciena DWDM Maintenance
1. OVERVIEW
This Statement of Work (SOW) defines the maintenance services required for the Ciena products that are the current Vandenberg Space Force Base (VSFB) Dense Wavelength Division Multiplexing (DWDM) data transport. These services will allow the SLD 30/SC Base Communications (Base Comm) to receive continued system support on mission critical Ciena DWDM equipment and software and ensures continued data transport operation for all other related base telecommunications systems impacted by the VSFB DWDM.
2. OBJECTIVES
The objective is to acquire one year of Ciena Select Support and 30 Day Repair and Return for equipment that is VSFBs operational DWDM data transport, excluding equipment otherwise covered by warranty. During the year, as equipment comes off warranty, it will be added to these services for continuing operation, maintenance and software upgrade.
3. PERIOD OF PERFORMANCE
This one (1) year maintenance contract shall cover 07 June 2025 – 06 June 2026.
4. DECRIPTION OF WORK
Contractor shall provide hardware and software maintenance, and purchased repair services for covered products in the event the covered product fails to conform to the applicable published hardware or software specifications. In the event of a hardware failure, Contractor shall provide a replacement part(s) to Customer, at no additional charge during the agreed Maintenance period, or as covered by the purchased hardware repair service.
The maintenance must extend to all Ciena equipment within the VSFB DWDM data transport not otherwise covered by Ciena warranty. As installed equipment comes off warranty, it shall be added for coverage. Services shall include
• Select Support maintenance services o The Select Support tier offers access to Ciena specialist engineers 24 hours a day, every day of the year; access to most current releases, upgrades, or updates; and a dedicated online portal to track progress, status, and updates.
• 30 Day Hardware Repair (except as may be excluded by Ciena standard services)
Contractor personnel delivering maintenance services shall be Ciena 3926, 5142, 6500, 6500 software and MCP software certified and have a minimum of five (5) years verifiable experience successfully
Statement of Work DWDM Maintenance installing and working with network systems. Engineers and technicians must have certification to ensure continued coverage for installed DWDM/OTN components.
All contractor personnel shall be United States Citizens, possess a Real ID Driver’s License (or equivalent), and fluently speak and read English.
Personnel shall, on-site or as appropriate to meet security requirements, perform any testing, integration, installation, configuration, repair, and troubleshooting required for the maintenance of all Ciena Products covered within the scope of this contract.
5. QUALITY ASSURANCE SURVEILLANCE PLAN
The Government will create and collaborate with the Contractor to create a Quality Assurance Surveillance Plan (QASP). The plan involves monthly performance reporting against four (4) elements:
Quality of Service, Schedule, Business Relations, and Management of Key Personnel. The measured areas of performance include Timely Response; Timely Return to Service; Leave a clean work area each day; Maintenance efforts display professional appearance; Little or no rework for completed maintenance; and Quality Interactions. The monthly performance reports are the basis of the Contractor Performance Assessment Rating (CPAR).
6. POINTS OF CONTACT
6.1 Customer Representative (CR)
The following person has been designated the CR by the Contracting Officer:
NAME: Mr. Terry W. McQuirter TITLE: Central Office Supervisor ORGANIZATION: 30th SCS/SCOT
CONTACT INFO: 805-606-7890
6.2 Invoice Reviewer in Wide Area Work Flow
NAME: Ms. Megan Wallace TITLE: Resource Advisor ORGANIZATION: 30th SCS/SCXP
CONTACT INFO: 805-605-5702
| 1. OVERVIEW |
| 2. OBJECTIVES |
| 3. PERIOD OF PERFORMANCE |
| 4. DECRIPTION OF WORK |
| 5. QUALITY ASSURANCE SURVEILLANCE PLAN |
| 6. POINTS OF CONTACT |
| 6.1 Customer Representative (CR) |
| 6.2 Invoice Reviewer in Wide Area Work Flow |
File details come from the government source that posted it. Updated .