Atch 1 Performance Work Statement JBLE LTS 7 Dec 21.pdf

JBLE Local Telecommunications Service (LTS) Performance Work Statement

PERFORMANCE WORK STATEMENT

FOR

Local Telecommunications Services (LTS)

Solicitation FA480022Q0001

633d Communications Squadron

Joint Base Langley-Eustis, VA

7 Dec 2021

JBLE Local Telecommunications Service (LTS) Performance Work Statement Page

Revision Number Change description Date

1.0. SCOPE.

The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to provide Local Telecommunications Services on Joint Base Langley-Eustis (JBLE), Virginia

(VA) in a manner that shall ensure continuous and reliable service.

1.0.1. General Requirements. This Performance Work Statement (PWS) is a comprehensive description of local exchange access services, analog and digital access transport services, and intra-Local

Access Transport Area (LATA) interconnect functions. The Contractor shall be facilities based either locally or by region and shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide local access and transport services and functions at the designated demarcation point. This includes the contractor’s ability to install Primary

Rate Interface (PRI) trunks, Basic Rate Interface (BRI) trunks, Session Initiation Protocol (SIP) trunks, and the capability to port all currently existing Direct Inward Dialing (DID)s and Commercial Subscriber

Lines (CSL)s where applicable. These services shall include any special items, equipment, wiring or infrastructure to ensure the Contractor’s proposed solution is compatible with the government’s current infrastructure. The contractor shall troubleshoot and maintain the operation of the circuit up to its termination point for end user equipment or the Demarcation Point (DMARC) for trunks and circuits.

Access to the contractor’s local exchange shall include: operator assistance, Government Emergency

Telecommunications Service (GETS), emergency 911/E911 services/functions, circuits/trunks to base

Demarcation Point (DMARC) and 911/E911 database maintenance where applicable. The contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DOD), National Institute of Standards and Technology (NIST), Federal

Information Security Management Act (FISMA), Air Force (AF) and industry standards for this requirement. These services shall not include residential/business services for non-Government entities or

Government Contractors. Long distance services for Joint Base Langley-Eustis and Fort Story are currently being provided under the Networx contract or any subsequent follow-on contract established by

Defense Information Systems Agency (DISA) for long distance services and charges and are not authorized on this Communications Service Agreement (CSA). The PWS Appendix 1 defines all current requirements for Joint Base Langley-Eustis and Fort Story. The contractor shall modify Appendix 1 to incorporate requirements as they are developed, installed, modified, and removed. The government will provide new requirements to the contractor for addition to Appendix 1 as they occur.

1.0.2. Competitive Economic Advantage Consideration. The local exchange or Dial Central Office services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within 100 miles of the principal place of performance, orders may be placed for such additional services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply.

2.0. DOCUMENTS. The contractor shall acquire a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the Government upon request.

3.0. REQUIREMENTS.

3.0.1. The Appendix 1 will identify the Local Commercial Communications Services required, including characteristics, quantities, and locations, as applicable.

3.0.2. The Communications Systems Officer (CSO) is the responsible Government representative for telecommunications activities and will be identified in the Appendix 1. The CSO may change as dictated by the needs of the Air Force to the current 633d Communications Squadron Commander and shall be annotated in an amendment to Appendix 1 at no additional cost. After services are authorized by the 633d

Contracting Officer, the Contractor shall coordinate with the CSO or Appendix 1 designated technical representative prior to the installation, removal, expansion, and/or change out of equipment.

Organizational office symbol for the CSO and technical representative will be identified in Appendix 1.

3.0.3. The Government will provide floor space for the installation of the Contractor’s provided transmission equipment. The floor space shall be limited to accommodate Contractor-provided relay rack(s), 19 to 23 inches wide by 7 feet tall, as ceiling height and room size permits at each designated demarcation. Space is available for 1 or 2 relay rack(s) for Contractor equipment in the Demarcation

Building as specified in the Appendix 1 of this PWS. The Government will provide adequate wall space should the contractor not require floor/rack space. The Government will provide electrical power and room environment for the installation of the Contractor equipment. When additional rack space, floor space, or wall space is required to support Government requirements, the Contractor shall coordinate with the CSO or technical representative.

3.1. Local Commercial Communications Services.

3.1.1. Installation and Cutover. The Contractor shall perform a site survey of the installation area after contract award. The Contractor shall develop an installation and cutover plan for submittal to the

Government no later than (NLT) 10 business days after award. The Government requires 10 business days to review and provide comments/acceptance. The Contractor shall provide a final plan, NLT 10 business days, after receipt of the Government comments for acceptance. The Contractor shall not commence onsite installation and cutover until the Contractor receives Government acceptance of the service installation and cutover plan. Installation of the initial required services for cutover of Local

Commercial Communications Service requirements shall be as specified in the Appendix 1. The

Appendix 1 will identify the appropriate cutover and installation date requirements. Deviations from the final Installation Plan will be coordinated with the Government prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued/removed from site upon successful cutover. In the event that the contract award is made to the incumbent Contractor, installation/cutover plans will be required only for new requirements specified in this contract, such as but not limited to SIP trunk capabilities. Any omissions or a discrepancy in the installation and cutover plan does not relieve the contractor’s responsibility to install, cutover and perform all services as identified in this requirement.

It is the contractor’s responsibility to resolve any problems associated with these efforts. The contractor shall submit cutover plans for future requirements to CSO and Technical Representative no later than 30 calendar days prior to scheduled outage or service interruption. The contractor shall submit Emergency outages and requirements to CSO and Technical Representative with justification. The contractor shall provide rack diagrams and network topology diagrams for all current and future installations of contractor owned switches, routers, servers, and patch panels. The contractor shall submit As-builts to CSO and technical representative within 5 business days after completion of cutovers

3.1.1.1. Installation Plan. The Installation Plan shall, at a minimum, contain the following site specific information:

a. Description of new equipment to be installed (include any site support required to support this installation).

b. Detailed location of equipment to be installed.

c. Floor Plan Layout.

d. Installation schedule.

3.1.1.2. Cutover Plan. The Cutover Plan shall, at a minimum, contains the following site specific information:

a. Conditions/Support required being in place prior to the start of cutover.

b. A detailed listing of actions/events that must occur for successful cutover of all items identified in the Appendix 1.

c. A listing of the awarded contractor responsibilities.

d. A listing of the incumbent contractor responsibilities.

e. A listing of Government responsibilities

f. A dialing test plan to ensure ported numbers work correctly

g. A dialing test to access the Government Emergency Telecommunications Services

(GETS).

3.1.1.3. As-Builts. The As-Builts shall, at a minimum, contains the following site specific information:

a. Location of the Equipment (Building #, Room #, and Street Address).

b. Equipment Description (to include make, model, serial #)

c. Function of the Equipment (Service provided)

d. Customer Organization

e. End-of-Life/Expected Replacement Date

3.1.1.4. Rack Diagrams

a. Two dimensional drawing of front and back of rack

b. Layout of rack

c. Specific Contractor provided equipment in the rack

3.1.1.5. Cutover minimum requirements

Item Completion Date

Direct-In-Dial Directory

Numbers, as specified in

Appendix 1 for JBLE-

Langley, Fort Eustis, and

Fort Story

Fully functional NLT 20 business days after Government acceptance of the service installation and cutover plan.

Commercial Subscriber Lines in the locations & with services listed in Appendix 1 for JBLE-Langley, Fort

Eustis, and Fort Story

Fully functional NLT 30 business of the service installation and cutover plan.

20 T-1/ISDN PRI Trunks with the Service ability to support a minimum of 460 concurrent calls for JBLE-

Langley AFB

Fully functional NLT 30 business days after Government acceptance of the service installation and cutover plan.

19 T-1/ISDN PRI Trunks with Service ability to support 437 concurrent calls for JBLE-Fort Eustis of the service installation and cutover plan.

3 T-1/ISDN PRI Trunks with

Service ability to support 69 concurrent calls for Fort

Story of the service installation and cutover plan.

911, E911, and 311 service as described in this PWS and

Appendix 1

Fully functional NLT 10 business days after Government acceptance of the service installation and cutover plan.

All remaining circuit and commercial requirements as listed in Appendix 1.

Fully functional NLT 40 business days after Government acceptance of the service installation and cutover plan.

3.1.2. Commercial Subscriber Lines, Centrex Services & Exchange Access Trunks and Other

Circuits.

3.1.2.1. Commercial Subscriber Lines (CSL). The Contractor shall provide subscriber lines as specified in the Appendix 1. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange (FX) lines. A CSL is defined by Government standards as a voice grade subscriber line serving directly from the contractor’s central office switch to customer’s location. CSL termination shall be to the telephone jack in the room designated by the customer. A central office CSL can be terminated to a telephone set, fax, modem, etc., to provide voice grade communications to the

Public Switch Telephone Network for a single user. Foreign exchange lines are defined by the

Government as telephone numbers which are outside of the site local calling area. By connecting to a remote (foreign) exchange, the equivalent of local service from a distant exchange is provided.

3.1.2.2. Commercial Subscriber Line Basic Service (BS). BS of a line, as a minimum, shall include the following:

a. dial tone

b. direct inward dialing

c. direct outward dialing

d. Dual Tone Multi-Frequency (DTMF) or Voice over Internet Protocol

e. local exchange access

f. equal or greater access than would be provided to non-government entity

g. call blocking for Numbering Plan Area (NPA) 900

h. operator assistance (0+ & 00+)

i. 911/E911 services, where available

j. non-published directory number

k. service disconnect with referral service (the referral service shall be at least three

(3) months after a customer has been moved, changed, or disconnected

l. block third party billing

m. Toll free access

3.1.2.3. Commercial Subscriber Line Optional Features or Functions. The Contractor shall provide optional line features as specified in the Appendix 1. An optional feature could be an individual feature or a group of features or functions.

3.1.2.4. Subscriber Line Relocation. The Contractor shall perform subscriber line relocation(s) and shall provide information needed for database updates for 911/E911 service purposes within one hour of completion of relocation.

3.1.2.5. Centrex. Defined by the Government as a type of private branch exchange service in which incoming calls can be directed dialed to any extension without going through a base switch or base PBX without base operator assistance. Outgoing and intercom calls are dialed direct by the end users. It also necessitates the partitioning of the local exchange carrier’s switch to provide intra-premise dialing with an abbreviated dialing plan and trunking to external networks. Centrex lines, as a minimum, shall include the following:

a. Dial tone

b. Direct inward dialing

c. Direct outward dialing

d. Dual Tone Multi-Frequency (DTMF)

e. Local exchange access

f. Equal access

g. Call blocking for Numbering Plan Area (NPA) 900

h. Operator assistance (0+ & 00+)

i. 911/E911 services, where available

j. Non-published directory number (Where applicable)

k. Service disconnect with referral service (the referral service shall be at least three

(3) months after a customer has been moved, changed, or disconnected

l. Block third party billing

m. Toll free access

Centrex lines, as a minimum, shall include the following features and functions: (NOTE-

Not all telephone lines/sets will require all of these features and/or functions, but will be annotated in the Appendix 1 as to what is required per line/set.)

a. Abbreviated Dialing (Where applicable)

b. Auto Dial

c. Busy Line Redial

d. Call Forwarding on Call Waiting

e. Call Forwarding

f. Call Forwarding Busy

g. Call Forwarding No Answer

h. Call Forwarding Remote Access

i. Call Park

j. Call Park Retrieve

k. Call Hold

l. Call Hunting

m. Call Pick Up

n. Call Pick Up - Directed

o. Call Waiting

p. Directory Number Hunt

q. Last Number Redial

r. Ring Again (Callback)

s. Speed Call Short List 20 Entries

t. Speed Call Long List 30 Entries

u. Three Way Calling

Centrex lines may include the following features and functions and will be identified in the Appendix 1:

a. Auto Attendant

b. Automatic Call Distribution (ACD)

c. Caller ID Delivery on Call Waiting

d. Caller ID Name

e. Caller ID Number

f. Uniform Call Distribution (UCD)

g. Voice Mail

3.1.2.6. Exchange Access Trunks. The Contractor shall provide local exchange access service circuits for local trunks as specified in the Appendix 1 or as deemed sufficient to support 460 concurrent call paths, whichever is greater as measured by call volume capability.

3.1.2.7. Exchange Access Trunks Basic Service (BS). BS of an exchange access trunk, as a minimum, shall include the following:

a. Call blocking for Numbering Plan Area (NPA) 900 direct inward dialing direct outward dialing two-way dialing channelization of digital trunks (as specified by work order) trunk busy tones, DTMF, MF 2/6 and dial pulse (DP) address signaling, access, services trunk and/or trunk group establishment, automatic trunk member selection

(sequential, linear, most idle, etc.) automatic trunk group alternate route selection Toll free access.

b. Access to and selection of the members within the trunk group between two telephone switching systems must be coordinated to provide optimum member selection and minimize glare conditions. When two or more trunk groups are established to provide services between the switching systems, the alternate route selection from one trunk group to the next provides users’ access to these trunk groups in a coordinated and predetermined routing sequence. The selection of members within a trunk group and the alternate route selection of two or more trunk groups are included as basic functions of trunks and their access.

c. Concurrent call paths and bandwidth capable of facilitating concurrent calls required by the government.

3.1.2.8. Off Premise Extension (OPX). The contractor shall provide OPX lines as requested by the CSO or technical representative. This service shall be at additional cost to the requestor and price must be agreed to by both parties in writing at the time of purchase. This is an extension telephone that terminates in a location distant from its parent base switch. OPX is generally used to provide authorized base personnel with access to the base switch. The OPX will have features and functions as designated by the base switch and CSO. The OPX can have direct access to the Defense Switched Network (DSN) or the FTS systems or both. OPX services will not extend beyond the Local Access and Transport Area (LATA) or state line boundary.

3.1.2.9. Point-to-Point Circuits. The contractor shall provide Point-to-Point circuits as requested by the CSO or technical representative. Point-to-point circuits are a connection restricted to two endpoints. A traditional point-to-point circuit is a communications medium with exactly two endpoints. The host equipment at either end has to take full responsibility for formatting the data transmitted between the two end points. Point to Point circuits will not extend beyond the LATA or state line boundary.

3.1.2.10. Bit Rate Interface (BRI) Circuits. The contractor shall provide BRI services as annotated in

Appendix 1. BRI (128 - 256 - 384 ....512kb) and/or any circuit provisioning to include 1.54T-1 must meet the end equipment requirements for base multi-functions to connect and operate at layer 1 and layer

2. BRI circuits must be capable of being purposed for local video support. It is the contractor’s responsibility to ensure a dry cable pair is provided up to the DMARC.

3.1.2.1. Primary Rate Interface (PRI) Circuits. The contractor shall provide PRI services as annotated in Appendix 1. PRI (128 - 256 - 384 ....512kb) and/or any circuit provisioning to include 1.54T-1 must meet the end equipment requirements for base multi-functions to connect and operate at layer 1 and layer

2. PRI circuits must be capable of being purposed for local video support. It is the contractor’s responsibility to ensure a dry cable pair is provided up to the DMARC.

3.1.2.11. Government Emergency Telecommunications Service (GETS). The contractor shall provide capability to access the GETS network, this service is billable on a per call basis to the U.S.

government. The cost billed for this service shall not exceed the cost to the contractor. The Government

Emergency Telecommunications Service (GETS) is a White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications

Division, National Protection and Programs of the Department of Homeland Security. GETS supports

Federal, State, local, and tribal government, industry, and non-governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public

Switched Telephone Network (PSTN). It is intended to be used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing LEC must have NPA (710) in their switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provide access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government.

http://en.wikipedia.org/wiki/Extension_%28telephone%29 http://en.wikipedia.org/wiki/PBX

3.1.2.12. The contractor shall not provide 10-10 dial around capabilities to any government entity or party subject to this contract. Dial Around is when a 10-10 number is used to "dial around" the long distance service on a phone. When dialed, this code makes domestic or international long distance calls through the local contractor’s network rather than the network of the long distance provider designated.

3.1.3. Transport Services. The Contractor shall provide local exchange transport channel services as specified in the Appendix 1. Local transport channel services include transport channel termination and transmission support, as applicable, for analog lines, ISDN lines, alarm circuits, data circuits up to 64

Kbps or aggregate N x 64 Kbps, High Capacity Digital Subscriber Line (HDSL), Digital Signal level 1

(DS-1), DS-3, OC-3, and may be expanded to OC-12, OC-24, OC-48, fiber optic lines, Session Initiation

Protocol trunks, and higher bandwidth where applicable.

3.1.4. Circuit Termination. The Contractor shall clearly tag all circuits in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number.

The contractor shall provide all equipment, facilities and wiring up to the government demarcation point as specified in the Appendix 1. Circuit termination includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel for

T-1 circuits, DSX-3 for electrical T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET systems, optical multiplexer equipment, and may extend to Cat 5/6 RJ-45 jack fields if directed by CSO or technical representative to ensure adequate hand off of the circuit to the government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

3.1.4.1. Analog and Low Data Rates. The Contractor shall terminate the analog and lower rate data circuits to the Contractor-provided terminal blocks. The Government will provide space for the installation of the Contractor provided terminal blocks. All outside plant copper cables entering the demarcation location must be electrically protected (grounded, terminated on protector modules, etc.).

Due to the looming sunset of legacy telecommunications equipment and copper transmission media, the government reserves the right to terminate this service within 180 days’ notice to the contractor at no additional cost. After termination of said service, the government shall be billed at a new rate, compensatory to the reduction in services.

3.1.4.2. High Data Rates. The Contractor shall properly terminate digital circuits to the Contractor provided DSX-1, DSX-3, fiber optic patch panel, or other media interfaces as required by the advancement of technology.

3.1.4.3 Circuit Testing. The Contractor shall provide the test results to the CSO after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the CSO or technical representative. The parameters of the circuit characteristics shall be documented in the Customer Service Records and comply with current DISA standards for commercial circuit documentation.

3.1.5. Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) services within local calling areas as identified in the Appendix 1. FR services apply for both lines and trunks.

The local exchange access service areas shall, as a minimum, include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract. When the Contractor provides the local exchange services, the

LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-

LATA exchange areas and with inter-LATA exchange carriers is required. Access to the local exchange shall include Operator Assistance, Directory Assistance, and 911 services and functions.

3.1.6. Number Portability. The Contractor shall provide number portability for commercial subscriber lines and local exchange direct-in-dial (DID) directory numbers. The consistent use of the same prefix exchange and directory numbers provides for commercial identity. Other Government switched networks

(e.g., the Federal Telephone Service (FTS), and the Defense Switched Network (DSN)) also provide services. These networks provide DID trunks and are directly dependent on the mutually assigned DID number to terminate into stations on the installation. Local exchange number portability and DID number growth is a critical factor in the ability to support all Government personnel and missions. The Contractor shall comply with the Federal Communications Commission (FCC), and the State Public Utility

Commission (PUC) mandates for number portability.

3.2. Demarcation. The demarcation points shall be as specified in the Appendix 1.

3.2.1. Circuit Extension. The Contractor shall provide circuit extension of a local communications service or circuit beyond the established base demarcation to a user designated termination point off base when required by the government.

3.2.2. Circuit Termination. Circuit termination shall include termination hardware required to extend a circuit to a user location off base demarcation point.

3.2.3. Contractor Owned/Leased Transport Cable. When Government cable is not available, the

Contractor shall provide the circuit transport mileage by using the existing cable, either owned or leased from a third party. Mileage measurement will be based upon one (1) mile increments.

3.2.4. Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the

Government provided floor space at the base demarcation location(s). The Contractor shall coordinate with the CSO or technical representative for compliance with local procedures and requirements for equipment and cable installation. The Contractor shall install equipment and cables in accordance with national and local safety codes. The Contractor shall be responsible for wiring and connecting to

Government provided power connection points, ground master connection points, and termination frames for terminal blocks. The Contractor shall coordinate with the CSO or technical representative for installation details. All new cable installations will be either underground or direct buried. Replacement of existing cable may be either underground or direct buried at the discretion of the CSO or technical representative. Aerial installations or repairs shall only be used as a last resort and must be agreed to in writing by the CSO or technical representative prior to installation.

3.2.5. Government Equipment. The Government will not provide data networks and equipment for contractor use.

3.2.6. Availability, Usability, and Up-Time. The contractor shall provide all voice trunking services

(analog and digital) at an Availability rate of 99.999%. The contractor shall provide all non-telephony services (analog and digital) at an Availability rate of 99.9%. The government shall not factor government caused service disruptions into this metric. The government will reduce the total time from the measured period as necessary to eliminate periods of government caused service disruption from an accurate equation. The contractor shall provide all services in a usable manner as defined by usability in paragraph 3.2.6.3.

3.2.6.1. Availability is the ability of the user community to obtain a service or good, access the system, whether to submit new work, update or alter existing work, or collect the results of previous work. If a user cannot access the system, it is unavailable. Availability is calculated as: uptime ÷ total time = availability percent.

3.2.6.2. Uptime is a measure of system reliability, expressed as the percentage of time a service (trunk, call path, circuit, or telephone) has been working and available. Uptime is the opposite of downtime.

3.2.6.3. Usability can be described as the capacity of a system to provide a condition for its users to perform the tasks safely, effectively, and efficiently. For a telephone, usability is measured through ability to understand and be understood clearly, without static, crosstalk, or other interference. For trunks, circuits, and data connections, usability is defined as the ability to provide service at the prescribed data rate without packet loss, lag, latency, or other transmission interference issues.

3.3. Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond within the time limits as indicated below to discuss the outage issue. For mission-essential functions, the CSO will identify and prioritize the essential contractor services. The CSO will submit these services to the

Telecommunications Services Priority (TSP) and the base Restoration Priority List (RPL). The

Contractor will prioritize and perform restorations IAW the TSP & RPL. In the event that the

Contractor anticipates not being able to perform any of the essential contractor services IAW the TSP &

RPL during a crisis situation, the Contractor shall notify the Contracting Officer or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the

Government’s efforts to maintain the continuity of operations. For other non-mission essential functions, if it is determined by the Contractor that the outage restoration time frames cannot be met, the Contractor will contact the CSO.

The Contractor shall provide a tracking number to the Government within one (1) hour of notification of any outage or service request

3.3.1. Catastrophic Outage. The CSO can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification in accordance with the local TSP and RPL requirements. The contractor must advise the CSO of their restoration procedures for the base in a catastrophic situation.

3.3.2. Emergency Outage. The CSO can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the government as any outage that severely hampers the Government mission and can be restored within the restoration parameters. Restore service within four (4) hours from the time the government notifies the Contractor by email or telephone.

3.3.3. Serious Outage. The CSO can declare any outage as a serious outage if an outage significantly affects the mission of the Government. Restore service within twenty-four (24) hours from the time the government notifies the Contractor by email or telephone.

https://en.wikipedia.org/wiki/Measurement https://en.wikipedia.org/wiki/System_time https://en.wikipedia.org/wiki/Machine https://en.wikipedia.org/wiki/Downtime

3.3.4. Routine Outage. The CSO can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operations. Restore service within two (2) business days from the time the government notifies the Contractor by email or telephone.

3.3.5. Scheduled Outage. The Contractor shall advise the base CSO of any scheduled outage that will affect ANY of the telecommunication services. The Contractor shall inform the CSO and Technical

Representative 30 days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime.

3.4. 911/E911 Services. The Contractor shall provide access to 911 or enhanced 911 services, where available, through the local city or county emergency services organization. Contractor shall provide, where applicable, 911/E911 database maintenance of official numbers to ensure the 911/E911 database is updated within one hour after completion of a work order where telephone number was installed, relocated, or disconnected. The contractor shall provide this 911 or enhanced 911 service at a rate equal to or greater than 99.999% as measured in paragraph 3.2.6. and it’s subsections. This applies to all official telephone numbers to include base switch or CSL(s).

3.5. Public Listings. The Contractor shall provide public listings, cross reference listings, and foreign listings. The listings shall be listed in the Government section and/or alphabetical section. The

Contractor shall coordinate with the CSO to obtain a list and the contents of the Public Listings. The contents of each cross reference listing shall, as a minimum, include the organization title and a referral statement to the appropriate Government Agency. All other listings shall, at a minimum, include the

Government title, organization title, address, and telephone number.

3.7. Service Orders (adds, changes, moves). From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The work orders will be determined by the

CSO or technical representative as emergency, priority, or routine services. If it is determined by the

Contractor that the service order time frames cannot be met, the Contractor shall contact the CSO and

Technical Representative.

3.7.1. Emergency Services. The Contractor shall complete work orders within three (3) calendar days.

3.7.2. Priority Services. The Contractor shall complete work orders within seven (7) calendar days.

3.7.3. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days.

3.8. Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis as required.

3.8.1. Traffic Analysis for Trunks. The Contractor shall perform traffic analysis for trunks when tasked by the CSO or technical representative. The Contractor shall provide a report to CSO or technical representative NLT 15 business days after notification of request.

3.8.1.1. The Traffic Analysis for Trunks report shall provide data concerning the use and congestion of the trunks, and will be used to determine whether the trunks provide adequate traffic capacity and whether existing facilities are adequate.

3.8.1.2. The Traffic Analysis for Trunks report shall provide printed, tabulated data from the traffic measuring system and shall provide measurements for seven (7) consecutive business days, on an hourly basis, unless a shorter interval is requested.

3.8.1.3. The Traffic Analysis for Trunks report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion/reduction of the trunks. The report shall, as a minimum but not limited to, include trunk group name, trunk group number, trunk type, working quantity within each group, average busy hour for 2-way/incoming/outgoing trunks, average usage in Centacall-Seconds (CCS) or Erlangs, current grade of service at average usage, number of trunks recommended for each trunk group at a P.1 grade of service.

3.8.2. Traffic Analysis for Higher Bandwidth Transport Circuits. The Contractor shall perform traffic analysis for higher bandwidth transport circuits when tasked by the CSO or technical representative. The Contractor shall provide a report NLT 15 calendar days after the Government request of the traffic study.

3.8.2.1. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide data concerning the use and congestion of the transport system, and will be used to determine whether the transport system provides traffic capacity equal to the capacity as written in Appendix 1.

3.8.2.2. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide printed, tabulated data from the traffic measuring system.

3.8.2.3. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion of the transport system hardware and software, and shall be specific for the transport type being analyzed. The report shall, as a minimum but not limited to, include transport circuit name (ID), description of transport circuit, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate, average maximum usage bandwidth, average minimum usage bandwidth, and average usage bandwidth.

3.9. Customer Service Records (CSR). The Contractor shall establish a single Billing Telephone

Number (BTN) for all awarded services. The same BTN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 633 CONS. The Contractor shall update CSR no later than ten (10) working days after a service ordered has been activated.

3.9.1. Contractor format for the CSR shall be in Microsoft Word or Excel format and may be provided to the requestor via hard paper copy or electronic email; however the following information is required for each type of service circuit:

3.9.1.1. Direct-in-dial (DID) numbers: NPA-NXX-XXXX, non-recurring costs, and monthly recurring costs.

3.9.1.2. Commercial Subscriber Lines: User name/office symbol, user address (Bldg # - if applicable, street address, city/base, state & zip code), directory number, demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), description of service type for each item or sub-item, optional features provided, quantity, non-recurring costs, monthly recurring costs, and activity date.

3.9.1.3. Trunks: Description of trunk/trunk group ID (DID, DOD, FEX, etc.), trunk circuit ID number, trunk access number (NPA-NXX-XXXX), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), trunk type (IC, OG, 2-way, 2-wire, 4wire, etc.), digital (number of channels equipped) or analog, signaling type (loop, E&M, SF, ESF, etc.), address signaling (DTMF, MF 2/6, PRI, SS7, DP, NP, etc.), start dial signaling (Ground Start, IM, DD, WS, etc.), answer supervision (loop, E&M, PRI, etc.), quantity, nonrecurring costs, monthly recurring costs, and activation date.

3.9.1.4. Transport circuit: Description of transport circuit/ID (circuit name), circuit ID number, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate, demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), quantity, non-recurring costs, monthly recurring costs, and activation date.

3.9.2. The CSR will also include a total monthly cost for all services.

3.9.3. The Contractor shall provide one copy of all Customer Service Records to CSO and 633 CONS

Contracting Officer NLT 30 calendar days following initial service cutover. After initial submission, the

Contractor shall provide one copy of Customer Service Records annually to the CSO or technical representative.

3.9.4. The Contractor shall provide (where applicable) the customer, to include 633 CONS/PKC personnel, the ability to access through a portal monthly billing documents and CSR information. This will provide the AF the ability to extract the required account information without interaction by the

Contractor thus streamlining the need to review and download billing and CSR documentation.

3.10. Diversity/Diverse Routing. The contractor shall establish diversity of path for items in Appendix

1, when specified as necessary by the CSO or technical representative. Diversity of a transport channel provides the capability by the service provider to offer protection of a transport channel to avoid a single path failure between two demarcation points in the local exchange network. Diversity is primarily considered to be designed redundant paths, rings, etc., along with the electronic systems in the path that permit transport channels to reach their destination demarcation point in the local exchange without interruption in the event of the failure of one path.

3.11 Session Initiation Protocol (SIP) Upgrade

3.11.1 Government plans to upgrade analog T1/PRIs telephone Trunking service as listed in Appendix 1 to Session Initiation Protocol (SIP) trunks during the course of this contract. Continuing Resolution

Authorization budget constraints may impact the upgrade timeframe.

3.11.2. Contractor shall quote the SIP upgrade option Contract Line Item Numbers (CLINS). Upon exercise of the optional CLINS, the installation shall comply with all terms of this PWS and resulting contract. The Contractor shall develop an installation and cutover plan for submittal to the Government no later than (NLT) 10 business days after award. The Government requires 10 business days to review and provide comments/acceptance. The Contractor shall provide a final plan, NLT 10 business days, after receipt of the Government comments for acceptance. The Contractor shall not commence onsite installation and cutover until the Contractor receives Government acceptance of the service installation and cutover plan.

3.12. Technology Improvements/Upgrades

3.12.1 Telecommunications Technology is constantly improving allowing new technology to improve service and/or reduce LTS cost. Technology Improvements/Upgrades may be requested by government over the life of this contract with the price of that service to be negotiated and determined price fair and reasonable at that point in the contract. If a newer technology replaces a higher/lower priced older technology, the overall price of the contract will be adjusted accordingly.

3.13. Contract Pricing

3.13.1. This contract includes the Pricing Schedule Attachment. This attachment details the contractor’s

Firm Fixed Price (FFP) line item price for the various specific telecommunications services required under this contract. Both current service items and the optional SIP upgrade are included. The Contract

Line Item Number (CLIN) prices and subsequent overall contract price, is calculated by multiplying the specific telecommunications services line item’s FFP by total quantities in service for that line item.

3.13.2. Service needs of the end-user may change over time, and thus are allowed over the course of this contract. For example, an end-user’s building/site may have a need to increase or decrease the quantity of lines or service to their location. As such, the overall CLIN pricing may vary over the life of the contract based on the change of quantities in service.

3.13.2.1. When an approved service order (add, change, or move) impacts the total quantity required by government for items listed in the pricing schedule attachment, CONS will adjust the line item quantity in the pricing schedule attachment to reflect the respective change in services.

3.13.3. When a new previously un-priced service is identified for this contract, CONS must determine the service unit price fair and reasonable before adding to the price schedule and issuing a modification.

3.14. Contractor Quotes.

3.14.1. The contractor shall provide a quote for all service orders and include the following information as at a minimum:

a) Monthly Reoccurring Charge (MRC) for service line item quantity being adjusted.

b) The item description and excel index number from the Pricing Schedule.

c) Any Non-Reoccurring Charges (NRC) for service line item quantity being adjusted.

d) If there are taxes and regulatory fees required for this line item then those will also be listed so they can be aligned with the fees/taxes CLIN.

e) Scope of the action.

3.14.2. It is government policy that contractors are paid for services after the service is received.

Therefore, the MRC billing cycle begins on the day listed in the Contract’s Period Of Performance (POP).

For example if the contract POP begins on 9 February, the MRC billing cycle begins 9 February and ends

8 March. The contractor may invoice for that 1st MRC after 8 March.

3.14.3. When a service line item quantity is adjusted and the installation occurs on any day prior other than day 1 of the current MRC billing cycle will be prorated. The quote also will list a Non-Reoccurring

Charges (NRC) for the prorated period from the date of install/operation through the end of the current

MRC billing cycle. Using our same example periods, a MRC billing cycle 9 February through 8 March and an installation completed on 20 February, the NRC prorated service price for service is from 20

February to 8 March. The contractor may invoice for the NCR after 8 March. The quote’s MRC performance period would begin on 8 March.

3.14.4. Monthly fees/taxes if required by this service line item then those will also be listed on the quote so they can be aligned with the fees/taxes CLIN. All prorated monthly fees/taxes shall follow same proceeds above.

3.14.5. All reductions in quantities price reduction would be quoted using the process as additions.

3.14.6. Any contractor quote for all service orders (adds, changes, or moves) or technological improvements that include Non-Recurring Charges (NRC) will provide a breakdown of those NRC’s.

4. CONTRACT MANAGEMENT.

4.1. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables

Item Due Date

Contractor's Quality Control Plan (QCP)

If applicable, include the Mission-Essential

Contractor Services Plan in the QCP

NLT 10 business days after contract award

Current Employee Listing NLT 10 business days after contract award and upon change in personnel

As-Builts, Rack Diagrams, Network Topology, and other

DISA compliance documentation

NLT 90 business days after contract award, 10 days after installation or removal of equipment or services, and annually after by anniversary date of contract.

Customer Service Record

(CSR)

NLT 30 calendar days following initial service cutover and annually thereafter.

5.0. GENERAL INFORMATION.

5.1. Hours of Operation. The hours of operation are 0700 to 1600 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative

(COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case by case basis.

5.1.1. Base Closure Days. If the Base Commander determines the base is closed due to events such as, but not limited to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

5.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Juneteenth National Independence Day – 19 June

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November

Christmas Day - 25 December

5.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on

Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

5.2. Essential Contractor Service. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. The following services are determined mission essential: GETS, 911/E911, Big Bethel

Reservoir Water Alarm, LMR Trunking, Telephone Switch Trunking, LAFB Weather, Bethel Fire Station

Phone and Network. These services are not considered essential during simulated outages caused by exercises.

5.3. English Language Requirement. All contractor personnel shall read, understand, speak and write

English fluently.

5.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

5.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues…