RFQ 140P8526Q0038 – Janitorial Services for Devils Postpile National Monument Page 1 of 7

Performance Work Statement

JANITORIAL SERVICES

Devils Postpile National Monument

1. GENERAL

1.1. The National Park Service (NPS), Devils Postpile National Monument (DEPO) has a requirement for janitorial services at the public restrooms and employee support/community building facilities located in Devils Postpile National Monument.

There is no physical address for this location, but it is accessible from the Town of Mammoth Lakes by Reds Meadow Road and Devils Postpile Road. The business mailing address for DEPO is PO Box 3999, Mammoth Lakes, CA 93546.

1.2. The public restrooms are located at Upper Campground Loop A and two sections within the Lower Day Use Area that are adjacent to visitor parking.

1.3. Upper Loop Day Use Area is one unit with five (5) stalls, two (2) urinals, four (4) sinks and one (1) ADA unit with unisex/handicapped accessible flush toilet and sink.

Restrooms are approximately 117 square feet each, the unisex/ADA restroom is 100 square feet.

1.4. Lower Day Use Area (Section 1) is one unit with five (5) stalls, two (2) urinals, four (4) sinks and one (1) ADA unit with unisex/handicapped accessible flush toilet and sink.

Restrooms are approximately 117 square feet each, the unisex/ADA restroom is 100 square feet.

1.5. Lower Day Use Area (Section 2) has one (1) unit with two (2) vault toilets, Vault toilets are approximately 105 square feet each.

1.6. The Community Building is used by park employees, volunteers and other outside groups that work closely with the park. This building is located in the administrative area. Within this building there are three (3) unisex restrooms, three (3) shower stalls, and a common area with kitchen and lounge. Approximately 988 square feet.

1.7. The overall responsibility of the Contractor is to coordinate, plan, manage, and perform the activities described herein, which are required to maintain high quality health standards and appearance for the public restrooms and employee support/community building facilities.

2. SCOPE

2.1. The Contractor shall furnish all supervision, personnel, materials, tools, labor, supplies, equipment, and services, and otherwise do all things necessary to perform the work efforts described in this Performance Work Statement. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

Desired results will be specified by task.

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2.2. Contractor shall determine how much labor is needed to perform the tasks, and what methods will be used to complete the job. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan primarily focuses on what the Government must do to ensure that the contractor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deviance.

2.3. The Government's estimated square footage represents the Government's best estimate of the actual square footage of designated areas. The Contractor shall notify the Contracting Officer’s Representative (COR) in writing when actual conditions or actual measurements differ from those provided by the government. If the Contractor does not inform the COR of differing conditions, the government shall not be responsible for any additional cost that may be incurred by the Contractor.

3. TASKS

The following requirements shall be performed in accordance with commercial cleaning standards.

3.1. Public Restrooms – Serviced Daily

3.1.1. Empty and re-line all waste and recycling containers as needed. Dispose of refuse in designated NPS dumpsters.

3.1.2. Replace and replenish all paper products and soap/disinfectant dispensers, as needed

3.1.3. Mop and disinfect all floors

3.1.4. Clean all toilets, sinks, mirrors and bathroom fixtures in restrooms

3.1.5. Clean and disinfect all counters, work surfaces and exterior of appliances in restrooms and kitchen; this includes all items and areas that are routinely touched such as door handles, chairs, light switches, etc.

3.2. Community Building – Serviced Weekly

3.2.1. Empty and re-line all waste and recycling containers as needed. Dispose of refuse in designated NPS dumpsters.

3.2.2. Replace and replenish all paper products and soap/disinfectant dispensers, as needed

3.2.3. Mop and disinfect all floors

3.2.4. Clean all toilets, sinks, mirrors, showers and bathroom fixtures in restrooms

3.2.5. Clean and disinfect all counters, work surfaces and exterior of appliances in restrooms and kitchen/lounge area; this includes all items and areas that are routinely touched such as door handles, chairs, light switches, etc.

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4. PERFORMANCE STANDARDS

The Contractor shall provide the technical effort necessary to achieve the defined standards for each of the tasks listed below.

4.1. Waste Containers: Waste containers (including all trash receptacles, wastebaskets, recycling bins) shall be emptied, cleaned, and maintained with clean liners as needed, free of odors, visible dirt, and trash. Trash and recyclables will be disposed of each service day in the nearest appropriate dumpsters.

4.2. Floors: Mop and disinfect all floors so that they are free of all visible litter, soil, stains, spills, dust, and dirt. When completed, they shall have a uniform appearance and be free of streaks, marks, detergent residue, water spots, and standing water.

4.3. Bathrooms: All surfaces shall be free of grime, soap scum, mold, dirt, and smudges, including fixtures, toilets, grab bars, and mirrors. Contractor shall refill soap, sanitizers, paper towel dispensers, seat liner dispensers, and toilet paper as needed. Walls will be free of obvious dirt and dust.

4.4. Shower stalls: Walls, floors and doors shall be free of grime, soap scum, mold, dirt, smudges and debris, including grab bars, benches, and top side of drain cover.

4.5. Community Center common area and kitchen: Floor shall be cleared of debris, mopped and disinfected. Counter tops shall be wiped down and disinfected. Exterior of appliances shall be wiped down and disinfected, including refrigerators, stove top, and microwave.

5. GOVERNMENT FURNISHED PROPERTY, SUPPLIES, AND SERVICES:

5.1. Storage: The government will provide storage for the contractor’s supplies in the vault toilet building. This storage will be accessible to contractor. Any supplies or tools that are stored in janitorial closets or walkways of the Employee Facility or public restrooms will be considered Government property and not available for exclusive use by the contractor. The contractor shall maintain these spaces in a neat and orderly condition. No trash or recycling will be stored in these areas; it must be disposed of in dumpsters. No flammable or explosive liquids will be stored in the buildings. The Government will not be responsible for damage or loss to the Contractor’s property while in storage on Government premises.

5.2. Utilities: The Government will supply water and electricity to support the assigned work area.

5.3. Refuse: The Government will supply all refuse removal from designated exterior trash and recycle dumpsters.

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5.4. Keys and building access: The Government will supply keys to access the buildings and the one to open the paper towel dispensers.

6. CONTRACTOR FURNISHED PROPERTY, SUPPLIES, PERSONNEL, AND

INFORMATION

The Contractor shall furnish all supplies, materials, equipment, and employee training necessary for the performance of work under this contract unless otherwise specified herein.

This includes all garbage can liners, trash bags, linen bags, paper towels, toilet paper, seat liners, and soap and hand sanitizer for dispensers. The Government will supply all soap dispensers, hand sanitizer dispensers, paper towel dispensers, and waste and recycle receptacles

6.1. Supplies: The Contractor shall use recycled paper products and environmentally friendly materials. All chemicals will be commercially available, meeting Federal, State, and local codes. Contractor shall have Safety Data Sheets (SDS) for all chemicals kept in established closet. The Contractor will take every precaution to ensure that only safe products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. The Contractor shall not use any material which the COR determines would be unsuitable for the purpose or harmful to the surfaces to which applied. Costs for correcting damage caused by misused materials will be borne by the Contractor.

6.2. Equipment: The Contractor shall furnish all equipment needed for the performance of the work of this contract. All equipment must be properly guarded and meet all applicable OSHA standards. If a piece of equipment needs repair and is determined to be unsafe by the COR, the Contractor shall immediately stop using the equipment. Repair or replacement of damaged equipment must be made within 72 hours.

6.3. Notification: The contractor shall notify the designated COR of any needed repair to the facility or of any area that may affect performance of contract work, present hazardous, unsafe or unhealthy conditions, or cause any delays or interference of work by employees of the contractor. Contractor shall turn in lost and found articles to the COR.

Contractor will notify the COR if an unauthorized or suspicious person(s) is seen on the premises.

6.4. Personnel: Contractor personnel shall consistently present a neat appearance and be easily recognized. This may be accomplished by wearing clothing bearing the name of the company or by wearing an appropriate badge containing the company name and employee name. Employees shall be fully attired and wear appropriate footwear (i.e.

open-toed shoes are not permitted). The Contractor will notify the COR of any changes to Contractor personnel assigned to the contract. Additionally, Contractor personnel will not allow entry to anyone besides NPS staff and other Contractor personnel in the buildings.

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7. SECURITY OF KEYS/BUILDING/GOVERNMENT PROPERTY

7.1. Security: The Contractor shall be responsible for safeguarding all government property provided for Contractor use. At the close of each work period, the government facilities, equipment, and materials shall be secured in a manner designated by the government.

7.2. Keys: The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost or misplaced and are not shared with or used by unauthorized individuals. The Contractor shall not duplicated keys issued by the Government. The Contractor shall develop procedures covering key control and submit these procedures to the COR within ten (10) business days after the pre-work meeting. Keys shall be returned to the COR upon completion of the contract.

8. SAFETY

The Contractor shall put in place safety measures to reduce the risk of illness or injuries obtained in the performance of work. Should any accidents or injuries occur to a person or property, the Contractor is to notify the COR immediately via email and phone and cooperate fully in any investigation as necessary.

9. PLACE OF PERFORMANCE

All work is to be performed at Devils Postpile National Monument. Restrooms are located at the Upper Campground and Lower Day Use Area near the Ranger Station and public parking lot. The Community Building is located in the administrative area.

10. PERIOD OF PERFORMANCE

10.1. Contract: This is a firm-fixed price contract with a one-year base period and four one-year options. Option years will be exercised at the sole discretion of the Government.

The base year will begin on the date of contract award. Actual performance of services will be from mid-June through mid-October yearly. Weather and construction related road closures, travel delays, and temporary facility closures may limit access at times during the duration of this contract.

10.2. Service performance: Devils Postpile National Monument is open seasonally as weather permits. Contract-related tasks are to be performed only during the summer, which spans from approximately mid-June through mid-October; specific dates will be communicated to the Contractor by the COR. Throughout the summer, services will be required daily, seven days per week, including federal holidays, for public restroom facilities. Cleaning shall be conducted once per day for these locations. The Community Center is to be cleaned once per week. A detailed cleaning schedule will be developed annually at the pre-work meeting and is subject to approval by the COR.

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11. SERVICE CONSTRAINTS

All service constraints described herein are subject to change. These delays and restrictions must be considered part of the existing conditions and will not be cause for any additional compensation as a result of travel restrictions or related work.

11.1. Road Construction. In 2026, road construction will occur on Reds Meadow Road. The proposed construction schedule will close Reds Meadow Road to the public Monday- Wednesdays during the summer season, with additional road closures scheduled during the shoulder season. Cleaning services will not be needed on days when the road is closed to the public.

2026 Reds Meadow Road Public Access Schedule: Prior to July 2, 2026, Reds Meadow Road may be open on weekends only (Saturdays and Sundays) if road conditions and weather permit.

• July 2 at 12:01 a.m. – July 5 at 11:00 p.m.: Open

• July 6 – September 2: Open Thursdays 7 a.m – Sundays at 11:00 p.m.

o Thursdays will have up to a 2-hour traffic delay from 7 a.m. – 8 p.m.

• September 3 – September 7: Open Thursday at 7 a.m. – Monday at 11 p.m.

o Thursday will have up to a 2-hour traffic delay from 7 a.m. – 8 p.m.

• September 8 – September 20: Open Thursdays 7 a.m. – Sundays at 11:00 p.m.

o Thursdays will have up to a 2-hour traffic delay from 7 a.m. – 8 p.m.

• September 21 – November 1: Open Saturday at 7 a.m. – Sunday at 11 p.m.

o November 2 – end of year: Closed to vehicle and pedestrian traffic for construction and winter season.

11.2. Lower Day Use Area Restroom Construction.

11.2.1. The main restroom facility in Lower Day Use Area (flush toilets) is slated for demolition in late summer of 2026 and will be replaced with a new prefab structure for the 2027 peak season. The COR and Contractor will coordinate a reduction of service for this location during construction.

11.2.2. The new restroom facility will have 8 toilet stalls, 1 unisex/family restroom, 2 urinals and 5 sinks: approximately 466 square feet.

11.2.3. In the event the monument is closed or inaccessible (i.e. due to road closures, evacuation, utility failures), contract tasks do not need to be performed, the COR or designee will make every effort to contact the Contractor with as much notice as possible. However, the Contractor is ultimately responsible for determining if closures or restrictions exist by visiting the following sites:

https://www.fs.usda.gov/alerts/inyo/alerts-notices, https://www.fs.usda.gov/r05/inyo/projects/reds-meadow-road-reconstruction, and https://www.nps.gov/depo/index.htm

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12. INVOICING

12.1. If the Contractor fails to provide services when facilities are accessible, the monthly invoice shall be adjusted accordingly to deduct charges for any missed services.

13. Quality Assessment Surveillance Plan (QASP)

*Assessment method for all objectives will be by customer complaint. All complaints will be validated by the COR prior to being sent to the Contractor.

The Government will monitor the Contractor’s performance in each functional area under this contract and reserves the right to use additional surveillance procedures as is deemed appropriate. If the Contractor fails to complete a portion of work, or the work performed is unsatisfactory for any given service or portion thereof, the Contractor must correct the deficient work at no additional cost to the Government.

PWS

Task Performance Objective Daily Performance Standard

Acceptable Quality Level

(AQL)*

3.1.1 Empty and re-line all waste

and recycling containers.

Free of odors, visible dirt, and trash.

No more than 2 complaints weekly

3.1.2 Replace and replenish all paper products and soap/disinfectant dispensers.

Paper product dispenser and soap/disinfectant dispenser fully stocked

No more than 2 complaints weekly

3.1.3 Mop and disinfect all

floors.

Free of debris, dirt, litter, and other foreign matter.

No more than 1 complaint weekly

3.1.4 Clean all toilets, sinks, showers and bathroom fixtures.

Free of deposits, streaks, and odors.

No more than 2 complaints weekly

3.1.5 Clean and disinfect all counters and work surfaces.

Free of deposits, streaks, and odors.

No more than 1 complaint weekly