Atch 01 Performance Work Statement 11 Dec 2020.pdf

PERFORMANCE WORK STATEMENT (PWS)

Electronic Security Systems Technician Services

United States Army Medical Center of Excellence (MEDCoE)

1. GENERAL: This is a non-personal services contract to provide Electronic Security Systems Technicians. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Security System Technician Support as defined in this Performance Work Statement (PWS), Part 5 except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The use of a closed circuit television (CCTV) and access control devices with alarms has proven to be a critical component of physical security, force protection, and crime prevention posture of the MEDCoE. This capability has been implemented in various locations within MEDCoE facilities. The use of these security measures compliment the command’s physical security and force protection posture. One of the critical services involve maintaining an operational security system infrastructure in support of billeting for Army Soldiers undergoing initial entry training (IET). The information archived and retrieved from these integrated security platforms is used as evidence to support investigations conducted by the command, installation security forces, as well as the local Criminal Investigations Division (CID) office. Historically there have been one full time and one part time Security System Technicians that have provided this support.

1.3 Objectives: The objective is to contract for certified Security System Technicians that are fully qualified to install, operate, troubleshoot, and maintain the existing access control/closed circuit television (CCTV) system that is deployed throughout various MEDCoE facilities.

1.4 Scope: The primary services that are to be performed are the maintenance and upkeep of the security posture throughout MEDCoE facilities. Services include the capability to support existing and future closed circuit television (CCTV), access control, and alarms installed or projected for installation throughout the MEDCoE operational footprint located on Joint Base San Antonio (JBSA) - Fort Sam Houston proper, and Camp Bullis, a sub-installation of JBSA Fort Sam Houston, TX. The Contractor shall provide certified security system technicians on site to accomplish on-going maintenance, upkeep, and support for the CCTV, access control systems, and intrusion alarms to ensure all implemented physical security, force protection, and crime prevention measures are functional and operational with minimum downtime of 24 up to 48 hours (dependent upon the type of facility impacted).

1.5 Period of Performance: The period of performance shall consist of one (1) Base Year of twelve (12) months (to include a 60-day Phase-In) and four (4) 12 month option years.

1.6 General Information

1.6.1 Federal Observed Holidays: The Contractor is not required to perform services on holidays.

New Years Day Labor Day Dr. Martin Luther King’s Birthday Columbus Day Washington’s Birthday Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.2 Hours of Operations: The Contractor is responsible for conducting business, between the hours of 8:00 a.m. to 4:30 p.m. Monday through Friday, not to exceed 40 hrs/week, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The contractor shall provide personnel for after duty hours, weekend and holidays to repair or replace malfunctions directly impacting compliance with Joint Base San Antonio - Fort Sam Houston Fire and Safety standards.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at Joint Base San Antonio - Fort Sam Houston, TX and Camp Bullis, TX. Due to the critical response times associated with this contract as specified in Part 5 of this PWS, a local service provider is required to meet the performance stipulations of this contract.

1.6.4 Quality Control: The Contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The QCP must be forwarded to and accepted by the KO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the contractor ensures that the work complies with the requirement of the contract. The QCP shall be delivered to the COR for delivery to the KO within 30 days The Government will review with designated government representative; this will be accomplished within 90 days of contract award. In the event revisions are required the Contractor shall return the revised QCP within five (5) working days of receipt of notification to revise. After acceptance of the QCP the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.5 Quality Assurance: N/A.

1.6.6 Type of Contract: The Government will award a single firm fixed price (FFP) commercial service contract to perform the services as described.

1.6.7 Security Requirements: Contractor personnel performing work under this contract are not required to possess a security clearance. All DOD Contractor employees, must submit a Position of Trust background investigation (SF85P) to the MEDCoE G-2 Directorate. A favorable SF85P is required before gaining access to a US Government Local Area Network (LAN). The Contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration for working under the contract.

1.6.7.1 Physical Security: The Contractor shall safeguard all government equipment, information, and property provided for Contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly basis. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include keys cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicated key/key cards to the Contracting Officer.

1.6.7.2.1 Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks, or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer (KO).

1.6.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combination. These procedures shall be included in the Contractor’s

QCP.

1.6.8 Special Qualifications: The Contractor personnel shall have a minimum of two (2) years of experience working on enterprise level electronic security systems with certifications for the CCTV, OCULARIS, OPEN OPTIONS, and have knowledge of the DNA FUSION and ONSSI CCTV system CPU and video switches which interfaces directly with the OPEN OPTIONS system or other electronic access control systems. The Contractor shall provide experienced personnel to perform the required services. The Contractor shall ensure employees have all required professional certifications/licenses (current and valid) for each applicable core component and functional category of the existing electronic security system infrastructure and all associated devices to include, but not limited to, network video recording (NVR) system, Closed Circuit Television (CCTV), access control devices, and alarms. Installation, integration, operation, and maintenance of CCTV/Access Control/Alarms knowledge and competency are required.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer (KO) and Contracting Officers Representative (COR) will meet quarterly, at a minimum, with the contractor to review the contractor’s performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.10 Contracting Officer’s Representative (COR): The Procurement Integrated Enterprise Environment (PIEE), Joint Appointment Module (JAM), https://wawf.eb.mil/ for nomination, tracking, documentation, and management of CORs will be used. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and facilitate site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the Government: Contractor Contract Manager. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00am to 4:00 p.m., Monday through Friday, except federal holidays or when the Government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contract personnel shall wear a badge that clearly identifies them as a contract employee. The badge will contain a personal picture, name of employee, and contractor's name. Badges shall be worn on the outer garment in full view at all times, attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard.

1.6.13 Contractor Travel: Travel within the local vicinity is required. Reimbursements for local travel are not authorized, nor are use of a government vehicle. Travel outside the local vicinity is not required.

1.6.14 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events while executing requirements associated with a government contract.

1.6.15 Other Direct Costs: Not applicable.

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest: Contractor and sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR

Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase In/Phase Out: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board, during the sixty (60) day phase in/phase out periods. The Contractor shall provide a phase-in and phase-out plan. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and shall be subject to the Contracting Officer’s approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

1.6.19 Antiterrorism (AT) and Operations Security (OPSEC)

1.6.19.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to JBSA installations, facilities, and controlled access areas shall complete AT Level I Awareness Training within 45 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 10 calendar days after completion of training by all employees and subcontractor personnel.

1.6.19.2 Access and General Protection/Security Policy and Procedures: Contractor and all associated subcontractor employees shall comply with applicable installation, facility access and local security policies and procedures. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation security forces. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, and/or local policy. In additional to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19.3 AT Awareness Training for Contractor Personnel Traveling Overseas: Not applicable.

1.6.19.4 iWATCH Training: The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 45 days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than sixty (60) calendars after contract award.

1.6.19.5 Contractor Employees Who Require Access to Government Information Systems (IS):

All contractor employees with access to government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness training prior to access to the IS and then annually thereafter.

1.6.19.6 For Contracts that Require an OPSEC Standing Operating Procedures (SOP) Plan: Not applicable.

1.6.19.7 For Contracts that Require OPSEC Training: Per Army Regulation 530-1, Operations Security, new contractor employees must complete Level 1 OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.19.8 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 85701.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.19.9 For Information Assurance (IA)/Information Technology (IT) Certification: Not applicable.

1.6.19.10 For Contractors Authorized to Accompany the Force: Not applicable.

1.6.19.11 For Contractors Requiring Performance or Delivery in a Foreign Country, DFARS Clause 252.225-70, Antiterrorism/Force Protection for Defense Contractors Outside the US: Not applicable.

1.6.19.12 For Contracts That Require Handling or Access to Classified Information: Not applicable.

1.6.20 Emergency Services

1.6.20.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the accident.

1.6.20.2 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

Part 2

DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Cannibalize. Remove parts from Government property for use or for installation on other Government property.

2.1.2 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3 Contractor Acquired Property. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

2.1.4 Contracting Officer (KO). A person with authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7 Deliverable. Anything that can be physically delivered, but may include non-physical things such as meeting minutes.

2.1.8 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment, or special tooling.

2.1.9 Government Furnished Property: Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract.

Government furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.10 Government Property: All property owned or leased by the Government. Government property includes both Government furnished property and contractor-acquired property.

Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.11 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12 Loss of Government Property: Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

(1) Items that cannot be fount after a reasonable search;

(2) Theft;

(3) Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

(4) Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

2.1.13 Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.14 Non-Personal Services: The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non-personal service contracts are authorized by the government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.1.15 Physical Security. Actions that prevent the loss or damage of government property.

2.1.16 Property: All tangible property, both real and personal.

2.1.17 Property Administrator: An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a contractor.

2.1.18 Property Records: Records created and maintained by the contractor in support of its stewardship responsibilities for the management of Government property.

2.1.19 Provide. To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property.

2.1.20 Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.21 Quality Assurance Surveillance Plan (QASP). An organized, written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.22 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.23 Real Property: See Federal Management Regulation 102-71.20 (41 CFR 102-71.20)

2.1.24 Sensitive Property: Property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

2.1.25 Subcontractor. One that enters into a subcontract and assumes some of the obligations of the primary Contractor.

2.1.26 Unit Acquisition Cost:

(1) For Government furnished property, the dollar value assigned by the Government and identified in the contract; and

(2) For contractor-acquired property, the cost derived from the contractor’s records that reflect consistently applied generally accept accounting principles.

2.1.27 Wide Area Work Flow (WAWF): A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

2.1.28 Work Day: The number of hours per day the Contractor provides services.

2.1.29 Work Week: Is defined as Monday through Sunday (dependent on workload and mobilization requirements).

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CAP Contractor Acquired Property CCTV Closed Circuit Television CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD254 Department of Defense Contract Security Requirement List DOD Department of Defense ESS Electronic Security System FAR Federal Acquisition Regulation GFP Government Furnished Property KO Contracting Officer MEDCoE Medical Center of Excellence NVR Network Video Recorder OCI Organizational Conflict of Interest ODC Other Direct Costs PA Property Administrator PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PTZ Pan/Tilt/Zoom PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit TRADOC Training and Doctrine Command UPS Uninterrupted Power Supply WAWF Wide Area Work Flow

Part 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: All GFE shall be utilized in strict performance of task related duties and the Contractor shall maintain policies that prohibit fraud and abuse.

3.1 Services: The Government will provide the vendor with all of the relevant data required to accomplish development of specific requirements and objectives described in PWS.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to perform the required duties outlined in the PWS to include desk space, telephones, computer, and other items necessary to maintain an office environment. The Contractor is responsible for maintaining and keeping tracking of government furnished space and equipment. The Government will provide access to areas required to perform the required duties. The COR will provide coordination assistance to assist the contractor in accessing required facilities/areas.

3.3 Utilities: The Government will provide basic utilities, i.e., electric power hook-up. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include disconnecting ancillary devices used in the performance of duties that draw a constant power source.

3.4 Equipment: The Contractor assumes responsibility for government furnished property upon contract start date.

3.5 Materials: Not applicable.

3.6 Record Keeping: The Contractor shall establish and maintain the records of Government property in accordance with FAR 52.245-1 and the Property Administration Guidebook. They are:

(1) Name, part number, national stock number (NSN)

(2) Quantity received, issued, on hand

(3) Unit acquisition cost

(4) Unique Item Identifier

(5) Unit of Measure

(6) Accountable contract number

(7) Location

(8) Disposition

(9) Posting reference or date of transaction

(10) Date placed in service

The Contractor shall tag, label, or mark Government Furnished Property as subject to serially managed items IAW DFARS 252.245-7000.

Part 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General The Contractor shall furnish all personnel, supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this

PWS.

These services will be coordinated with the parent contract company a minimum of seventy-two

(72) hours in advance unless associated with a fire/life/safety requirement or “separate and secure” critical vulnerability.

4.3 SECRET Facility Clearance: Not applicable.

4.4 Materials: Not applicable.

4.5 Equipment: The Contractor shall furnish all basic tools and equipment required to perform services as Electronic Security System (ESS) Technicians under this contract. It is the Contractor’s responsibility to provide the appropriate personnel with the skills and subject matter expertise corresponding to the level of effort required to ensure all tasks outlined in this PWS will be completed successfully and within the period of performance.

4.5.1 The Contractor shall provide all individual tools and equipment required to service and maintain all system components in strict accordance with (lAW) the manufacturers' current performance specifications. This includes ladders and vehicle required to transport tools around post to all physical locations.

Part 5

SPECIFIC TASKS

5. SPECIFIC TASKS: Electronic Security System (Access Control, Alarm, and Closed Circuit Television) Maintenance and Support

5.1. Basic Services: The contractor shall provide mission critical maintenance and support services for the OPEN OPTIONS Access Control and ONSSI/OCULARIS Closed Circuit Television (CCTV) to include recorder system, which shall include, access control security devices, CCTV equipment, network and digital recorders, SCHLAGE/HID electronic access control devices, OPEN OPTIONS/DNA FUSION/OCULARIS software applications, proprietary security network and computer hardware/software at AMEDD facilities. Emergency service requests require a response time of 2-hours, 24 hours a day, 7 days a week to include holidays and weekends. MEDCoE is comprised of several compounds and facilities which includes Building 2840 (Central Security Monitoring and Control), and Buildings, 2841, 1002, 1046, 1350, 1394, 1397, 2791, 2792, 3312, 3314, 4011, 4191, 902, 904, 905, 907, 908, 915, 916, 919, 920, 922, 929, 930, 590, 591, and other MEDCoE facilities currently slated for the inclusion in the MEDCoE security system infrastructure. The contractor shall provide assistance with mission critical maintenance and support services as required.

5.2. Task Heading:

5.2.1. The Contractor shall provide on-going maintenance and support for the CCTV (OCULARIS) and OPEN OPTIONS (DNA FUSION) system which include camera locations throughout the MEDCoE facilities and surrounding area. The OCULARIS and DNA FUSION systems are controlled by customized software which integrates the CCTV with the access control system. The Ocularis system processes video signals gathered from hardwired inputs for the local buildings that are recorded digitally. Fiber video transmission systems to be maintained include MEDCoE’s private video network which brings video and access control information back to the head-end located in the Central Security Monitoring and Control Station located in Building 2840. The contractor shall provide assistance with on-going maintenance and support as required.

5.2.2. The Contractor shall provide and maintain all system drawings describing system topology after completion, operating system additions, deletions or changes. The testing schedule shall be provided to the COR for approval within 30 days of contract award. The contractor shall provide assistance with this specification as required.

5.2.3. The Contractor personnel shall have a minimum of two (2) years of experience working on enterprise level electronic security systems with certifications for the CCTV, OCULARIS, OPEN OPTIONS, and have knowledge of the DNA FUSION and ONSSI CCTV system CPU and video switches which interfaces directly with the OPEN OPTIONS system or other electronic access control systems.

5.2.4 The Contractor shall program and maintain the interface between OPEN OPTIONS, DNA FUSION and ONSSI equipment for the video switch and conduct salvos, tours and preset video shots when given an alarm string from the OPEN OPTIONS Access Control. The contractor shall provide assistance with this specification as required.

5.2.5. The Contractor shall provide maintenance and upkeep for all uninterrupted power supplies (UPS) associated with the electronic security system (ESS) infrastructure to ensure adequate power back-up in the event there is a loss of electrical power. The Contractor shall install (if required) power supplies to support all installed devices. The contractor shall provide assistance with this specification as required.

5.2.6. The Contractor will ensure all installed equipment is an expansion of and totally compatible with the existing security system infrastructure that is currently administered from the Central Security Monitoring and Control Station located in Building 2840. The contractor shall provide assistance with this specification as required.

5.2.7. The Contractor will ensure all interior and exterior cameras at MEDCoE facilities are operating properly, especially in areas that serve as billeting spaces for Soldiers. All unforeseen operational errors or discrepancies will be properly addressed in an effort to place the device back in an operating status as part of a functional electronic security system infrastructure. The contractor shall provide assistance with this specification as required.

5.2.8. The Contractor will perform updates of security system software procured by the government for implementation on the existing security system infrastructure. The Contractor will install cameras and access control devices procured by the government to replace or expand the existing security system infrastructure.

5.2.9. The Contractor shall perform all manufacturer's recommended periodic services, inspections, and tests of the system as recommended by manufacturer's specifications and procedures to ensure full system capability is maintained. Service shall include manufacturers authorized field modification. The contractor shall provide assistance with this specification as required.

5.2.10. The Contractor shall provide all individual tools and equipment required to service and maintain all system components in strict accordance with (lAW) the manufacturers' current performance specifications. This includes ladders and vehicle required to transport tools around post to all physical locations.

5.2.11 The Contractor shall provide a quarterly testing schedule of all Mission Essential Vulnerability Areas (MEVA) documenting normal operation within manufactures specification of all components. Testing procedures shall identify, replace or repair defective or weak components and software application anomalies. The Government may include other locations during the contract performance period. MEVA devices and locations include but are not limited to: Electronic Sensors, Panic Duress Buttons, Batteries, Uninterrupted Power Supplies, Card Readers, Magnetic Locks, Electric Door Strikes Reader Modules, Network Communication Nodes and associated system components.

5.2.12 The contractor shall provide personnel for after duty hours, weekend and holidays to repair or replace malfunctions directly impacting compliance with Joint Base San Antonio - Fort Sam Houston Fire and Safety standards. Contractor personnel shall repair or replace all system hardware or software failures which result in the loss of access control throughout the facility or to secured areas or failure of the automated alarm system. The Government maintains repair parts on-hand; and if needed, will order parts through CHESS and/or GSA vendors. The contractor shall provide unlimited onsite service for unscheduled (after duty hours) service requests up to forty (40) hours which does not include telephone consultations that may be required outside of the normal duty day that do not require a physical presence, on a 24 hour, 7-day a week basis. After duty hours service that exceed the forty (40) hours threshold will be approved as needed and processed on a separate CLIN. Requests for on-site service will be categorized either as an "emergency request", requiring response within two (2) hours, and return to manufacturer's specification within 24 hours, or a "non-emergency request", requiring response within 24 hours and return to manufacturer's specification within 72 hours. The following criteria is provided:

2 HOUR RESPONSE TIME - Mission Essential Vulnerable Areas, Server Failure, Badging System Failure, Workstation Failure, Controller Failure, Fire Rated Door Problems, Perimeter Door Problems, and CCTV System Recorder failure.

24 HOUR RESPOSE TIME: Interior Door problem (excluding interior doors on individual billeting spaces), Low Battery, and camera problem.

5.3. Enterprise-wide Contractor Manpower Reporting Application (ECMRA): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the ARMY via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil.

Part 6

APPLICABLE REGULATIONS AND MANUALS

6. APPLICABLE REGULATIONS AND MANUALS: (Current Editions)

REG # DATE PUBLICATION TITLE

AR 190-13 27 Jun 19 The Army Physical Security Program

AR 190-16 31 Aug 91 Physical Security

FM 3-19.30 8 Jan 01 Physical Security

TR 350-6 9 Aug 19 Enlisted IET Policies and Administration

ADA Jul 2004 Americans With Disabilities Act

NFPA 80 2016 Standard for Fire Doors and Other Opening Protectives

NFPA 101 2015 Life Safety Code

NFPA 5000 2015 Building Construction and Safety Code

Part 7

PERFORMANCE REQUIREMENTS SUMMARY

PERFORMANCE

OBJECTIVE

PERFORMANCE

STANDARD

METHODS OF

MEASUREMENT

PERFORMANCE

METRICS/ACCEPTA

BLE QUALITY

LEVEL (AQL)

TASC 1.2. Provide certified and trained CCTV/Access Control/Alarm technicians for maintenance and upkeep of the MEDCoE security system infrastructure.

Maintain 95% functionality of the MEDCoE security system infrastructure and all associated hardware and software.

System operational status, system functionality, daily oversight, and inspections.

Security system infrastructure and all associated components are maintained at an operational level of 95% or more.

PRS #1. The Contractor shall perform all manufacturer's recommended periodic services, inspections, and tests of the system as recommended by manufacturer's specifications and procedures. PWS, para 5.2.9

Ensure full system capability is maintained.

System operational status, system functionality, daily oversight, and inspections.

Security system infrastructure and all associated components are maintained at an operational level of 95% or more on a daily basis.

System generated logs/reports for each component will be used to calculate component percentages by dividing the number of minutes of inoperability in a 24 hour time period (midnight to 11:59 PM daily) by 1,440 minutes and moving the decimal point two places to the right.