Atch 01-HR PWS_20230727.docx

HTC71123RCC02

Attachment 01

PERFORMANCE WORK STATEMENT

DIGNIFIED TRANSFER OF HERO REMAINS (HR)

MAY 2023

1. DESCRIPTION OF SERVICES:

1.1. Scope of Contract. Air Force Mortuary Affairs Operations (AFMAO) at Dover Air Force Base (AFB) Delaware requires transportation services to provide all personnel, equipment, tools, materials, maintenance, supervision, documentation and other items and services necessary to perform air charter transportation services to transport Human Remains and escorts. Missions will normally originate from the Dover Air Force Base (AFB) Delaware, but in some instances may originate from other locations. Flight coverage includes the Continental United States, Alaska, Canada, Mexico, Puerto Rico, Jamaica, U.S. Virgin Islands, and other North American countries agreed upon between the contractor and the Contracting Officer at both military and commercial airfields.

1.1.1. Mission Support. Contractor shall be able to perform one mission per day and shall arrive at Dover AFB DE ready to perform a mission within 24 hours, with the aircraft capable of transporting up to two casketed human remains in air trays and two escorts with luggage. The luggage shall weigh no more than 50 lbs. each. Contractor shall also be able to provide a second aircraft at Dover AFB DE within a 24-hour response time, if needed. Normally, one escort will accompany each set of human remains being transported, but in some instances two escorts will accompany one set of human remains. Historically, the average distance of each trip has been 1,500 Great Circle Statute Miles (GCSMs) (one way), departing from Dover AFB. All missions shall be dedicated missions, meaning that the aircraft's primary mission is the transportation of HRs and assigned escort(s). Under no circumstances are additional passengers or cargo allowed on the mission.

1.1.2. Contractor Availability. Aircraft/crew shall be able to perform missions seven (7) days a week (365 days a year, including all holidays). Flight times will vary from day to day. In accordance with FAR 2.101, a "day" is defined as a calendar day.

1.2. Requirements.

1.2.1. Aircraft. Contractor shall provide aircraft capable of transporting a minimum of 1,600 lbs. for up to 2,500 GCSMs with no more than two enroute fuel stops.

1.2.1.1. Contractor Furnished Material Handling Equipment (MHE).

1.2.1.1.1. Aircraft shall be capable of allowing on/off loading of caskets in a dignified manner with the use of onboard Material Handling Equipment (MHE).

1.2.1.1.2. Onboard MHE must be used to transfer human remains, at all destination points, to awaiting ground transportation, and shall meet the following minimum requirements: capable of allowing an honor guard detail of 2 to 8 personnel to hydraulically raise, lower and transport caskets, resting in a wooden casket air tray base, from the aircraft to awaiting ground transportation in a dignified manner; carried on board the contractor's aircraft; transported on and off the contractor's aircraft without the assistance of military escorts and or honor guard; complete dignified transfer of human remains from aircraft to MHE within 20 minutes of chalking aircraft; presentable for use in the dignified transfer; powered by a self-contained internal power supply or use of aircraft’s electric power; safely support up to 650 pounds; securely, and with a high degree of stability, support the transfer of a casket, resting in a wooden casket air tray base, measuring a maximum of 38"x 92"x 23"; allow for ease of on loading from contactor's aircraft; designed to ensure casket cannot slide or tip off MHE.

1.2.1.1.3. If onboard MHE temporarily becomes inoperable for any reason, contractor shall immediately notify 618/AOC/XOCG and AFMAO/Command, Control, and Communications (AFMAO/C3) to ensure that appropriate MHE is available at the receiving destination(s) to transfer the casket from the aircraft to waiting ground transportation in a dignified manner. Under no circumstances is a forklift to be used for the movement or handling of the casket.

1.2.1.1.4. Caskets must be loaded with the remains oriented so that the end of the transfer case containing the feet, are presented first when off loaded at the destination.

1.2.2. Crew

1.2.2.1. The contractor shall provide sufficient qualified cockpit crew members to finish each flight without delays and must furnish an aircraft for each flight capable of completing the flight without requiring regularly scheduled maintenance, except for enroute and turnaround service. The conduct and appearance of the air crew shall be exemplary and reflect the highest state of honor and professionalism. Air crew shall be dressed uniformly and in a manner similar to United States commercial passenger airlines crews.

1.2.2.2. Contractor shall provide a list of all pilots and aircrew listed on the carrier's operating certificate to the Transportation Security Administration (TSA) for approval to conduct flight operations in and around the National Capital Region (NCR) Federal Restricted Zone (FRZ). Contractor shall submit initial aircrew and pilot applications to the TSA within 2 weeks of contract award and provide updates to this list whenever pilots and aircrew are added or removed from the operating certificate.

1.2.3. Manifests.

1.2.3.1. Missions Originating at Military Airport. The Contractor will prepare manifests when departing military airports. Manifest will meet FAA requirements, and at a minimum will include escort name, rank, SSN, status (active, reserve, retired, dependent, civilian employee), name and telephone number of an emergency contact not traveling with the passenger. Contractor may use either a DD Form 2131 or commercial equivalent when completing manifests. Preferably prior to departure, but not later than 60 minutes after aircraft departure, the completed DD Form 2131 or equivalent manifest will be transmitted to Air Mobility Command (AMC) passenger.manifest@scott.af.mil, (618) 256-3530 , and AFMAO Operations Center AFMAO.OpsCenter@us.af.mil, (302) 677-2362. Include the mission number, departure date/time, aircraft type, and aircraft tail number in the subject line. The contractor shall accept only those escorts whose names appear on list. Contractor shall maintain a copy of both the cargo and escort manifest until mission completion and then submit to the Contracting Officer’s Representative (COR).

1.2.3.2. Missions Originating at Commercial Airports. When departing commercial airports contractor manifests shall comply with all requirements listed in para 1.2.3.1.

1.2.4 Delays

1.2.4.1 The contractor shall be responsible for providing care for the escort(s) and transported human remains during uncontrollable delays on a reimbursable basis when directed to do so by the Contracting Officer (CO). The contractor is responsible for transportation and temporary storage at a funeral home for the human remains. Contractor shall inform 618/AOC/XOCG and AFMAO/C3 of all movements to/from temporary storage before movement commences. TCAQ-C is available to explain the contract requirements for human remains care during delays.

1.2.4.2. In the event a flight is delayed from departing an intermediate station airport, due to contractor controllable reasons, the contractor shall be responsible for onward dedicated movement of human remains and escort(s) to their final destinations. Under no circumstances are human remains to be transported by commercial air without the prior approval of 618/AOC/XOCG and AFMAO/C3. The contractor, in coordination with 618/AOC/XOCG and AFMAO/C3, shall make every effort to have the human remains and escort(s) arrive at the scheduled time.

1.2.5. General.

1.2.5.1. Caskets will be transported in a casket air tray consisting of a cardboard cover and wooden base. Cardboard cover may or may not be used based on configuration of the aircraft. If the cardboard cover is not used, caskets shall be draped with enough padded material to ensure no damage will occur to the casket or its finish during transportation.

1.2.5.1.1. Contractor shall either properly dispose of casket air tray, including the base and cover, when left behind in the aircraft or return it to Dover Port Mortuary. The wooden base may be transported with the casket to the hearse. When disposing of cardboard cover, it must be destroyed and disposed of in a manner that is sufficient to prevent future unauthorized or inappropriate use.

1.2.5.1.2. Contractor shall return plastic cover used to protect the American Flag when left behind in the aircraft to AFMAO/Resources Division (AFMAO/RSD), (302) 677-3069, at Dover AFB DE.

1.2.5.2 Escorts

1.2.5.2.1. If the escort is replaced by another escort at time of offload, the original escort, at the discretion of the contractor, may return to Dover AFB via the contractor's aircraft at no additional cost to the Government. In the event two caskets are transported, and escort replacement occurs at the first destination, the escort may accompany the aircraft to the second destination prior to return to Dover AFB.

1.2.5.3. Flight Operations

1.2.5.3. 1. A contractor needing additional information concerning runways, ground operations, and other related aeronautical information can consult the current edition of the IFR - Supplement United States.

1.2.5.3.2. The contractor shall provide the COR, Traffic Management Flight (TMF), 618/AOC/XOOO, AFMAO/C3 and TCAQ-C with the name and telephone number of an agent who will serve as the liaison between the contractor and the flight scheduler. The agent must have authority to dispatch aircraft, adjust schedules, engage substitute aircraft, and make decisions pertinent to the airlift service in the name of the contractor. The contractor's agent shall be available by telephone 24 hours per day, seven days a week (365 days per year, including holidays).

1.2.5.3.3. Destinations and number of intermediate station stops will vary for each flight. Contractor shall obtain approval from 618/AOC/XOOO and AFMAO/C3 prior to making any schedule changes. Changes must be provided to 618/AOC/XOOO at (618) 229-4190 and AFMAO/C3 at (302) 677-2362 prior to mission execution. Once in the mission execution phase, 618/AOC/XOCG will serve as the single POC between the contractor, TMF, and Service Liaison.

1.2.5.3.4. The contractor shall coordinate all airlift movements with 618/AOC/XOOO and AFMAO/C3 prior to any mission.

1.2.5.3.5. After normal duty hours, weekends and federal holidays, the contractor will contact 618/AOC/XOCG at (618) 229-0321/0323 and AFMAO/C3 at (302) 677-2362 to coordinate itinerary changes.

1.2.5.3.6. Aircraft commander will coordinate with the destination airfield for slot times to ensure arrival time agreed to by 618/AOC/XOOO, AFMAO/C3 and the contractor are met.

1.2.5.3.7. If necessary and authorized by the CO, contractor is authorized to Remain over Night (RON) at other locations.

1.2.5.3.8. Contractor shall provide the TMF, COR, and CO a weekly flight segment/miles report.

1.2.5.3.9. Contactor will provide 618/AOC/XOCG and AFMAO/C3 with updates and mission delays.

1.2.5.3.10. 618/AOC/XOCG and 618/AOC/XOOO Rules. 618/AOC shall be the single POC for command and control purposes. 618/AOC/XOOO provides mission planning support through the assignment of mission numbers and input of itinerary data into the Global Decision Support System (GDSS) for in transit visibility. 618/AOC/XOCG provides command and control and makes operational decisions during mission execution.

1.3. Loading/Unloading.

1.3.1. Responsibilities

1.3.1.1. Contractor Responsibilities:

1. Contractor will allow AFMAO personnel and full honor guard (2-8 personnel) and escorts (1-2 personnel) access to the aircraft for the rendering of appropriate honors and preparation for dignified transfer.

1. In cases where the fallen service member's family is enroute to view the dignified transfer, but has not arrived prior to scheduled arrival, the dignified transfer shall be delayed a minimum of 30 minutes from scheduled arrival time to accommodate family arrival. If family arrival time is anticipated to be in excess of 30 minutes from scheduled arrival time, every reasonable attempt should be made to accommodate the family without delaying follow on missions.

1.3.1.2. Government Responsibilities:

1. Caskets will be loaded by Dover AFB personnel and offloaded at destination by honor guard.

1.3.2. Upon arrival at destination, contractor shall unload MHE and make necessary preparations for the dignified transfer. Per Public Law 109-364, a Military Service honor guard detail shall participate in the off-loading and conduct the dignified transfer if airline and airport security regulations permit. The honor guard officer in charge or non-commissioned officer in charge and/or service casualty assistance officer will determine when the dignified transfer will begin.

2. GOVERNMENT FURNISHED SERVICES AND EQUIPMENT

When Government resources are available, the Government will furnish necessary equipment and personnel to provide the following services at military installations (originating, intermediate station, and terminating stations) at no cost to the contractor except as otherwise provided in this paragraph. The contractor shall coordinate with the base operations where performance is to occur to ensure those services needed are available to complete the mission. Lack of availability of Government equipment and personnel at military installations does not negate the contractor's responsibility to provide the service.

2.1. Casket Transportation Supplies to include:

1. U.S. Flag with elastic cords to secure to the casket.

1. Wool blankets or casket covers.

1. Casket rain covers.

1. Wood and cardboard air trays.

NOTE: Air trays shall be reused until it is determined that they can no longer provide protection to the casket from damage. Replacement supplies shall be provided by AFMAO/RSD.

2.2. Transient Alert and Ramp Services to include: Ramp space for two (2) aircraft at Dover AFB DE.

3. SERVICE DELIVERY SUMMARY (SDS)

4. GENERAL INFORMATION

4.1 AIR CARRIER INFORMATION. All aircraft utilized must be licensed, operated, and maintained in accordance with all applicable rules, regulations, and standards of the Federal Aviation Administration (FAA), Federal Aviation Regulations (FAR), Department of Transportation (DoT), and Department of Defense (DoD), giving particular attention to the responsibility of the air carrier to perform air transportation with the highest degree of safety. The aircraft performing missions under this contract will not be considered public aircraft. The carrier shall have a current FAA authorization certificate to operate over routes and into the airfields specified under both Instrument Flight Rules (IFR) and Visual Flight Rules (VFR) conditions and rules. IFR capability authorization is not required for operations into airfields which do not have published IFR approach procedures. A carrier needing additional information concerning runways, ground operations, and other related aeronautical information can consult the current edition of the IFR - Supplement United States. Carriers must be DoD approved by Air Mobility Command (AMC), FAR Part 135 certified, and DoD Commercial Airlift Review Board (CARB) approved.

4.2 AIRCRAFT REPLACEMENT OR ADDITION. Throughout the contract period, a contractor may request approval from the contracting officer to replace an aircraft with a similar capable aircraft. Replacement aircraft shall be DOD approved prior to operation.

Contractors may add new aircraft to the contract pursuant to subparagraphs (1) and (2) below.

(1) FAR Part 135 Carriers: Contractors may request the replacement or addition of aircraft at any time.

(2) Requests for Replacement or Addition of Aircraft: All contractors shall submit a formal letter to TCAQ-C detailing the reason for the change or addition. Replacement or additional aircraft must be DOD approved prior to submission of the contractor’s request to replace or add. Contractors shall not offer these aircraft for charter missions until a modification to replace or add the aircraft has been executed (exception: Substitute Service IAW 5552.247-9002).

4.3. LANDING PERMITS. The DD Form 2401 (Civil Aircraft Landing Permit) is used to obtain approval at all military installations while performing bona fide US Government AMC contract missions. For Air Force installations, contractors shall request approval from USTRANSCOM/TCAQ-C. For all other military installations, contractors will refer to the reverse of the DD Form 2401 for instructions.

4.4. FUEL. The Government will provide DLA-sourced fuel at the main operating location of Dover Air Force Base (AFB) Delaware. The contractor may purchase fuel at off-station sites as mission requirements dictate. Fuel purchased for contract flights will be a cost-reimbursable expense. Fuel for noncontract flights should be purchased by the contractor.

4.4.1. ENVIRONMENTAL SUPPORT. It is USTRANSCOM’s intent to provide crash and rescue support on a reimbursable basis, where fuel spills occur as a direct result of malfunctioning contractor equipment which has not been properly maintained, or negligence of the contractor.

4.4.1.1. Fuel spills requiring the service of government fire and crash personnel will be investigated for cause by qualified government personnel familiar with commercial aircraft. When it is clearly shown that the cause of the spill is a recurring one, in which the contractor has neglected to repair, it will be documented by the inspector, and submitted to the CO for review.

4.4.1.2. If the CO determines that the contractor has been negligent in maintaining the equipment responsible for the spill and subsequent cleanup, the CO will direct the fire department to submit charges for cleanup to base finance and subsequent billing to the contractor. The contractor will be notified of the spill, its cause, and the contractors’ responsibility for reimbursement to the government.

4.5. CONCURRENT SERVICING. The following guidance shall be followed when concurrently servicing passenger aircraft with or without passengers aboard, and cargo aircraft at military installations.

4.5.1. FINAL APPROVAL. Carriers, when operating on DOD Contracted Airlift, will be provided the same level of ground service at US Military Installations as organic aircraft. The carrier will contact Base Operations and TCAQ on-call duty officers when servicing issues require clarification. The Wing/Base Commander is the final approval authority for ground servicing operations and the overall safety associated therewith.

4.5.2. CONCURRENT SERVICING SUPERVISOR (CSS). A CSS will be provided by the Government when concurrently servicing contractor aircraft at military installations. The CSS supervisor has full authority during all phases of ground servicing operations. This authority allows the individual to shut down a refueling operation if an unsafe condition exists. The supervisor also controls access to and from the aircraft.

4.5.3. SUPERVISORY CONTRACTOR REPRESENTATIVE (SCR). The contractor shall provide an SCR for concurrent servicing. The SCR shall:

4.5.3.1. Prior to beginning servicing operations:

4.5.3.1.1. Advise the CSS of contractor’s procedures, if applicable, for switch loading aviation fuel.

4.5.3.1.2. Inform the CSS of vehicle status.

4.5.3.2. Ensure civilian vehicles involved in concurrent servicing comply with standards required by Air Force Occupational Safety and Health Standard (AFOSHSTD) 91-38, Chapters 1, 2, and 4 and TO 00-25-172 with emphasis on Chapter 5, TO 00-25-172 CL1 and TO 00-25-172 CL2. Additionally, associated servicing equipment not designed or approved for use within a hazardous location may be moved into or within the fuel servicing safety zone (FSSZ), if pressurization of the refueling equipment is stopped. Repressurization of the refueling equipment shall not resume until the servicing vehicle's engine is shut down while in the FSSZ or the vehicle leaves the FSSZ.

4.5.3.3. Maintain communications with the CSS during all stages of refueling.

4.5.3.4. Perform responsibilities as outlined in TO 00-25-172, Ground Servicing of Aircraft and Static Grounding/Bonding, Chapter 5, paragraph 5.5; TO 00-25-172 CL-1 Checklist Concurrent Fuel Servicing of Commercial Contract Cargo and Passenger Aircraft dated 20 Nov 89 with Change 13 dated 16 Jan 14; TO 00-25-172 CL-2 Concurrent Servicing of Commercial Cargo Contract Aircraft LogAir and Quicktrans dated 7 August 09 with Change 1 dated 12 Jun 13.

4.5.4. AUTHORIZED VEHICLES. Authorized vehicles shall not operate closer than 25 feet of aircraft fuel vents, SPR connections, and refueling equipment during fuel servicing of the aircraft. All other vehicles are restricted to 25 feet from fuel vents and must remain outside of the 50-foot fuel servicing safety zone.

4.5.5. AUXILIARY POWER UNIT (APU). The aircraft APU shall be used to provide power and air-conditioning on aircraft so equipped. All passenger aircraft shall have a fully functioning APU for locations without external air conditioning support.

4.5.6. INERTIAL NAVIGATION SYSTEM (INS). The aircraft Inertial Navigation System (INS) may remain energized during a fuel servicing operation.

4.5.7. RADIOS AND RADAR SYSTEMS. The aircraft radios and radar systems shall not be on during the fuel servicing operation.

4.5.8. ELECTRICAL SYSTEMS. No aircraft electrical systems shall be activated during the fuel servicing operation except those required for servicing.

4.5.9. CSS CONCURRENCE. When concurrent servicing operations are in progress, all contractor personnel (including flight crews), unless previously cleared, shall report to and receive the CSSs concurrence prior to entering the servicing area.

4.5.10. WING AND FUEL VENTS. When servicing cargo aircraft, the CSS and his/her assistant (on inter phone) will monitor both wing fuel vents.

4.5.11. COPY OF CONTRACTOR’S AIRCRAFT REFUELING PROCEDURES. A copy of the contractors’ aircraft refueling procedures shall be located on the aircraft and made available to the CSS as required. This applies only to passenger aircraft.

4.6. CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES. The contractor will be permitted to utilize a military telephone in those areas where commercial circuits are not available and it is in the best interest of the Government as determined by the CO or CA. Contractor’s use of military communications facilities shall be limited to transmission and reception of airlift mission support traffic and shall not interfere with military command and control traffic.

4.7. AIRCRAFT MEDICAL INCIDENTS. Report all aircraft medical incidents in flight, or while passengers are under the control of the pilot in command, to the first available CO, at the destination for in flight incidents, or the station where the incident occurs.

4.8. IMPORT AND EXPORT REGULATIONS. The contractor shall comply with U.S. Department of Agriculture Japanese Beetle Program Manual for Airports when either on or off military installations and also the 436 AW OPLAN 020-21, Japanese Beetle Plan, Appendix 5. The USDA manual is located at the following web link: http://www.aphis.usda.gov/import_export/plants/manuals/domestic/downloads/japanese_beetle.pdf.

4.9. POST AWARD PRE-PERFORMANCE CONFERENCE. The Contractor shall attend a post-award conference, if determined necessary, prior to the start of performance. This conference will be conducted by the Contracting Officer or Contract Administrator, and the contractor, at a minimum, shall be represented by his designated agent. The Contractor shall be notified of the exact time and location of the conference not later than 7 days prior to the scheduled conference date.

5. SCHEDULE

5.1. SCHEDULE RELIABILITY. The contractor’s schedule reliability rate shall be based on on-time arrivals and computed for any rolling three-month period by subtracting the total number of contractor-controllable delays during the three-month period, from the contractor’s total number of scheduled originating and turn-around missions operated in that three-month period, and dividing the remainder by the contractor’s total number of scheduled originating and turnaround missions operated for the period. This reliability rate computation shall be made as of 2359 Universal Coordinated Time (UTC) on the last day of each calendar month.

5.1.1. Contractor-controllable delays exceeding 8 hours will be counted as one (1) delay. Contractor controllable delays extending from 61 minutes up to 8 hours will be counted as one-half (0.5) delay. A contractor controllable delay of one hour or less will not be counted in the schedule reliability rate.

5.1.2. Contractor’s schedule reliability rate will be calculated to the nearest whole number. Less than 0.5 will be rounded down and 0.5 or more will be rounded up. For example, a carrier has 18 contractor-controllable delays for the three-month period. Total missions operated are 349. The reliability rate is calculated as 331 divided by 349 = 0.948 or 95%.

5.1.3. Carrier Performance. The carrier operating passenger/cargo missions shall maintain a 95% (percent) schedule reliability rate as the minimum acceptable standard of performance, based on 20 or more passenger/cargo missions during a three-month period, in which a round trip equals two missions. When volume is less than 20 missions, reliability will be reviewed on a case-by-case basis. Failure to maintain a 95% schedule reliability rate for a three-month period will be reason for termination, pursuant to FAR 52.212-4(m). However, nothing in this paragraph shall limit the right of the Government to terminate this contract for other reasons or to limit any other rights and remedies provided to the Government by law or under this contract. Further, poor reliability could limit future awards.

5.2. DISCREPANCY. A discrepancy shall be established whenever the carrier’s aircraft or service is in violation of the terms and conditions and shall be documented on a Pre-Flight/In-Flight Surveillance and Violation Report. During an inspection, each type of discrepancy will be listed only once (e.g., 10 seats torn = one discrepancy; insufficient number of meals = one discrepancy, etc.).

5.2.1. DISCREPANCY PERFORMANCE RATE. Discrepancy performance rate shall be computed on a monthly basis to determine the level of violations. The rate shall be computed as soon as possible after the monthly discrepancy reports are received by TCAQ.

5.2.2. CALCULATING DISCREPANCY PERFORMANCE RATE. This rate is computed by dividing the total number of missions performed during the month into the total number of discrepancies for the month. Mission inspections shall be performed at all stations in the routing, including origination, turnaround, and enroute, where the aircraft can be inspected by a COR or Contract Administrator (CA).

5.2.3. DISCREPANCY MINIMUM ACCEPTABLE STANDARD. The minimum acceptable standard of performance under this contract shall be a discrepancy performance rate not to exceed 5 percent for each month.

5.2.4. DISCREPANCY REPORT. At the end of each quarter, the CO will provide a performance discrepancy report to the carrier. The CO will consider the carrier’s performance discrepancy reports when making future awards, and will include this information in annual Contractor Performance Assessment Reporting System (CPARS) evaluations.

6. AIR CARRIER INSURANCE REQUIREMENTS

6.1. MINIMUM INSURANCE COVERAGE. Prior to performance of any services hereunder, the contractor shall, at its own expense, procure and maintain during the entire performance period of this contract, with a financial and legally responsible insurance company or companies, the minimum insurance coverage as set forth below:

6.1.1. LIABILITY FOR BODILY INJURY TO OR DEATH OF AIRCRAFT PASSENGERS. A limit for each person of at least three hundred thousand dollars ($300,000), and a limit for each occurrence in any one aircraft of at least an amount equal to the sum produced by multiplying three hundred thousand dollars ($300,000) by seventy-five percent (75%) of the number of passenger positions.

6.1.2. LIABILITY FOR BODILY INJURY TO OR DEATH OF PERSONS (EXCLUDING PASSENGERS). A limit of at least three hundred thousand dollars ($300,000) for each person in any one accident, and a limit of at least twenty million dollars ($20,000,000) for each accident.

6.1.3. LIABILITY FOR LOSS OF OR DAMAGE TO PROPERTY. A limit of at least twenty million dollars ($20,000,000) for each accident.

6.1.4. COMBINED SINGLE LIABILITY. If Combined Single Liability is used, the amount thereof shall be at least equal to the combined minimum prescribed above for the various categories of split limits coverage.

6.1.5. MEDICAL CARE RECOVERY ACT. Liability payment insurance purchased pursuant to the requirements of this paragraph shall cover payment to the U.S. Government pursuant to the subrogation provisions of the Medical Care Recovery Act (42 U.S.C. 2651-3) and, within the liability limitations of this contract, the cost of the U.S. Government provided medical care to the extent that said insurance would cover payment of the cost of medical care in the absence of any U.S Government obligation to provide medical care.

6.2. VERIFICATION OF INSURANCE. The contractor will provide written verification of insurance to arrive at USTRANSCOM/TCAQ-C, 508 Scott Drive, Bldg. 1900W, Scott AFB, IL 62225-5357, prior to contract award. The contractor will expressly verify that (i) its insurance coverage meets all the requirements of this paragraph and (ii) that all policies providing coverage under this paragraph contain endorsements providing for the waiver of any right of subrogation the insurer may have against the United States by reason of any payment under the policy on account of any damage or injury in connection with the insured's use of any government facility, or the insured's purchase of services or supplies from the United States Government.

6.3. CANCELLATION OR CHANGE IN POLICY. In the event of cancellation or material change in policy coverage, written notice shall be given to the CO, 30 days prior, at USTRANSCOM/TCAQ-C, 508 Scott Drive Bldg. 1900W, SAFB, IL 62225-5357.

7. ACCIDENT REPORTING AND SAFETY

7.1. NOTIFICATION OF ACCIDENT. When a DoD-approved air carrier is involved in an accident (see note below), whether on a DoD mission or not, the carrier will notify HQ AMC/A3B, Scott AFB IL at (618) 229-4801 or 4343. Accident information should be provided within the next business day by the most expeditious means available. Fatal or otherwise serious accident information is forwarded to the Commercial Airlift Review Board (CARB) for review in accordance with (IAW) public law. The contractor shall implement the Federal Family Assistance Plan (FFAP) required by 49 U.S.C. 41113 or 41313 IAW the Aviation Disaster Family Assistance Act (ADFAA) in the event of an accident involving a contractor aircraft performing a contract mission.. The following information is requested for all accident reports:

7.1.1. Carrier and mission number, if applicable;

7.1.2. Aircraft type and number;

7.1.3. Date and time of the accident;

7.1.4. Last point of departure and point of intended landing of the aircraft;

7.1.5. Nature of the accident and the extent of damage to the aircraft so far as is known;

7.1.6. Total number of people (crewmembers & passengers) on board;

7.1.7. Number of injured and fatalities aboard the aircraft; and

7.1.8. Condition of baggage or government-owned material, if any, on board.

*Note: Accidents and incidents are defined in 49 CFR, Part 830. Since the classification of events can change between the accident and incident definition as additional facts are learned, carriers are asked to keep HQ AMC/A3B informed of all mishaps that occur on certificate operations which have the potential to fall into the accident realm.

7.2. MILITARY CHARTER MISSIONS. When an air carrier is involved in an accident or incident in conduct of a military charter mission, the air carrier will transmit the above report information by the most expeditious means available, to the HQ AMC Command Center at Scott AFB, Illinois, telephone (618) 229-0360. Within the next business day, notification must also be made to both the Duty Officer, USTRANSCOM, Scott AFB IL, (618) 578-4067, and to HQ AMC/A3B at (618) 229-4801 or 4343.

7.3. AIRCRAFT MEDICAL INCIDENTS. Air carriers shall report all aircraft medical incidents in flight or while DoD passengers are under the control of the aircraft captain, to the Contracting Officers Representative (COR) and CO, at the next enroute station for in-flight incidents, or the station where the incident occurred.

7.4. DOD CASUALTIES. Upon notification of a mishap, the Accident Carrier will immediately establish contact with the Military Service Casualty Office using contact information provided below for this purpose, or by other means. The purpose in establishing such contact is to coordinate and facilitate family notifications and follow-on support activities with the Military Service Casualty Office.

U.S. Army Casualty Office: (888) 276-9472

U.S. Air Force/U.S. Space Force Casualty Office: (800) 525-0102 Option 2, then Option 1

U.S. Marine Corps Casualty Office: (800) 847-1597

U.S. Navy Casualty Office: (800) 368-3202

Coast Guard-USCG:

Atlantic Area Ops Center (757) 398-6390 (accidents east of Mississippi) Pacific Area Ops Center (510) 437-3701 (accidents west of Mississippi)

7.5. SAFETY AND FINANCIAL INFORMATION. As required by the Air Safety Clause at TRANSFARS 5552.247-9000, the contractor must satisfy the requirements of 32 CFR Part 861, Section 861.3. The DoD will conduct periodic evaluations to assess the contractor’s ability to perform safely. To complete the evaluation, the Government may contact the contractor in order to obtain information bearing upon the contractor’s practices, resources and capabilities. Upon request, the contractor shall provide data pertinent to such evaluations, including current audited financial statements, to HQ AMC/A3B, 402 Scott Drive, Unit 3A1, Scott AFB IL 62225-5302.

*Note: Data furnished pursuant to this paragraph may be utilized by the U.S. Government or its representatives for any matter related to this contract.

8. REIMBURSABLE SERVICES AND COSTS

8.1. Reimbursable expenses shall be identified as separate items and shall be supported by paid receipts.

8.2. In the event the contractor is requested by the government to care for passengers during a mission delay or diversion, which is not a contractor controllable delay, the government will reimburse the contractor, for such expenses. Note: the contractor is required to obtain the necessary final paid receipts for claim purposes and is only eligible for hotel and meal reimbursement in accordance with the Joint Travel Regulation (JTR) limits.

8.3. In the event the contractor’s crew is required to remain overnight, the contractor will be reimbursed per diem rates consistent with the Joint Travel Regulation (JTR), Federal Civilian Employees and Contractor Travel Expenses Act of 1985 and FAR 31.205-46(a)(2), during the performance period of this contract for each authorized overnight lodging. Food and lodging arrangements are the contractor’s responsibility. Claims for food/lodging expenses shall be supported by paid receipts.

9. CYBERSECURITY REQUIREMENTS

9.1. Cybersecurity Incident Reporting

9.1.1. In addition to the DFARS 252.204-7012 reporting requirements for unclassified systems and DoD Manual (DoDM) 5220.22, National Industrial Security Program Operating Manual (NISPOM) for classified systems, reportable cyber-incidents include, but are not limited to, the following:

9.1.1.1. Cyber-incidents as defined in Table 1.

9.1.1.2. Notifications by a federal, state, or local law enforcement agency or cyber-center (i.e., National Cyber Investigative Joint Task Force (NCIJTF), National Cybersecurity & Communications Integration Center (NCCIC)) of being a victim of a successful or unsuccessful cyber-event, anomaly, incident, insider threat, breach, intrusion, or exfiltration.

Table 1.

disrupts normal functionality of an IS or DoD information network.

9.1.2. If the cyber-incident affects a classified system, vulnerabilities associated with the incident will be classified per the current version of USTRANSCOM Instruction 31-02, Security Classification Guide.

9.2. Cybersecurity Incident Reporting Timelines

In addition to providing the notification required by DFARS 252.204-7012, the contractor is required to notify USTRANSCOM as soon as practical, but no later than 72 hours after discovering a reportable cyber-incident. The reporting timeline begins when the incident is discovered or reported to the company, its employees, contractors, or cybersecurity firm responsible for providing cybersecurity and response for the company. The contractor shall contact the USTRANSCOM Cyber Operations Center (CyOC) via phone at 618-817-4222. If the contractor does not immediately reach the CyOC via phone, the contractor shall send an email notification to transcom.scott.tcj6.mbx.cyoc-dodin-operations@mail.mil.

9.3. Mandatory Reporting Data

9.3.1. The contractor shall work with the USTRANSCOM CyOC through resolution of the incident. Within 72 hours of becoming aware of a reportable cyber-incident, the contractor shall provide an initial notification of the incident, even if some details are not yet available, which includes, but is not limited to, the following information:

(a) Company Name

(b) Who will be the POC with contact information

(c) Contracting Officer POC (name, telephone, email)

(d) Overall Assessment –Description of incident, data at risk, mitigations applied

(e) Indicators of compromise

(f) Vector of attack (if known)

(g) Estimated time of attack (if known)

9.3.2. The contractor shall provide a follow-on cyber-incident report to the USTRANSCOM CyOC within 5 days of becoming aware of a reportable cyber-incident, which includes, but is not limited to, the following information:

(a) Contractor unique Commercial and Government Entity (CAGE) code

(b) Contract numbers affected

(c) Facility CAGE code where the incident occurred if different than the prime Contractor location

(d) POC if different than the POC recorded in the System for Award Management (name, address, position, telephone, email)

(e) Contracting Officer POC (name, telephone, email)

(f) Contract clearance level

(g) DoD programs, platforms, systems, or information involved

(h) Location(s) of compromise

(i) Date incident discovered

(j) Type of compromise (e.g., unauthorized access, inadvertent release, other)

(k) Description of technical information compromised

(l) Any additional information relevant to the information compromise

9.4. Incident Reporting Coordination

9.4.1. In the event of a cyber-incident, USTRANSCOM may conduct an on-site review of network or information systems where DoD information is resident on or transiting to assist the contractor in evaluating the extent of the incident and to share information in an effort to minimize the impact to both parties. Date and time of on-site visits will be mutually agreed upon by USTRANSCOM and the contractor in advance.

9.4.2. The contractor agrees to allow follow-on actions by the Government (e.g., USTRANSCOM, Federal Bureau of Investigation, Department of Homeland Security, DC3, etc.) to further characterize and evaluate the suspect activity. The contractor acknowledges that damage assessments might be necessary to ascertain an incident methodology and identify systems compromised as a result of the incident. Once an incident is identified, the contractor agrees to take all reasonable and appropriate steps to preserve any and all evidence, information, data, logs, electronic files and similar type information (reference NIST Special Publication 800-61, Computer Security Incident Handling Guide, (current version)) related to the incident for subsequent forensic analysis so that an accurate and complete damage assessment can be accomplished by the Government.

9.4.3. The contractor is not required to maintain an organic forensic capability, but must ensure data is preserved (e.g., remove an affected system, while still powered on, from the network) and all actions documented until forensic analysis can be performed by the Government or, if the Government is unable to conduct the forensic analysis, a mutually agreed upon third party (e.g., Federally Funded Research and Development Center (FFRDC), commercial security contractor, etc.). Any follow-on actions shall be coordinated with the contractor via the Contracting Officer.

9.4.4. The contractor agrees to indemnify and hold the government harmless for following any recommendations to remedy or mitigate the cyber-incident following the actions under 1.5.1. and 1.5.2.

9.5. Confidentiality and Non-Attribution Statement

The Government may use and disclose reported information as authorized by law and will only provide attribution information on a need-to-know basis to authorized persons for cybersecurity and related purposes (e.g., in support of forensic analysis, incident response, compromise or damage assessments, law enforcement, counterintelligence, threat reporting, and trend analysis). The Government may share threat information with other USTRANSCOM industry partners without attributing or identifying the affected contractor.

9.6. NIST SP 800-171 Requirements

10. APPENDICES.

Appendix 1—Acronyms and Definitions Appendix 2—Referenced Publications and Forms Appendix 3—Wage Determination 2015-4217 Rev. No. 24 (provided separately) Appendix 4—NIST 800-171 POAM (provided separately) Appendix 5—436 AW Japanese Beetle Treatment Plan 020-21 (provided separately)

APPENDIX 1

ACRONYMS AND DEFINITIONS

Acronyms