Atach 1. KIRTLAND AFB BPA SOW - FINAL 12.19.pdf

STATEMENT OF WORK (SOW)

for

CABLE TELEVISION AND INTERNET SERVICE SUBSCRIPTIONS

KIRTLAND AIR FORCE BASE (KAFB)

1. BACKGROUND

1.1. Kirtland Air Force Base (KAFB) has a requirement for Cable TV and Internet Service Subscriptions in multiple buildings and offices across the installation, and its associated off-site locations.

2. SCOPE AND OBJECTIVES

2.1. The contractor shall furnish all labor, equipment, repair/replacement parts and supplies, services, and materials, except as specified as government-furnished, for the installation, operation, and maintenance of on-site cable television and high-speed internet support service subscriptions for existing and established locations and sites specified in the service area. Services include continuous and uninterrupted cable TV service, 24 hours a day, 7 days a week for cable TV signal and varying levels of Internet service ranging from: basic to enterprise level.

3. PERFORMANCE REQUIREMENTS

3.1. General

3.1.1. The contractor shall be responsible for all cable TV service and Internet connectivity as required.

3.1.2. Services shall include operational maintenance of contractor hardware and contractor installed equipment and cables.

3.1.3. Service Response: The contractor shall respond within 1 business day after initial contact by the Technical Point of Contact (TPOC), to resolve loss of service, intermittent, degradation, or loss of signal or download/upload speeds. Response shall be during customer normal business hours, but not later than 1 business day after notification, or as agreed with the TPOC. The TPOC shall be advised by the contractor if service cannot be restored within 24 hours of contractor’s response.

3.1.4. For new service subscriptions (new account) or changes in existing service subscription levels (installation, relocation, or disconnection of service), the contractor shall provide a written price quote to the customer (TPOC for existing accounts, requesting government point of contact for new accounts) within 5 business days of receipt of the request. Upon issuance of a new Purchase Order or modification, the TPOC/government POC shall contact the contractor in order to schedule the required service changes. The contractor shall complete all actions required by the service request within 7 calendar days of initial contact by the TPOC/government POC, unless the TPOC/government POC establishes a later date.

3.1.5. Pro-rata rate adjustment: Service interruptions exceeding 24 hours from contractor initial response shall result in a pro-rata credit adjustment of the current rates charged computed at 1/30 of the monthly billing for each day of interruption until service is restored unless the service interruption is caused by acts of God or nature. The contractor shall submit to the TPOC a statement of the total credit adjustment for interruptions exceeding 24 hours and the adjustment will be applied to the corresponding months invoice when submitted per payment instructions of the purchase order.

3.2. Cable TV Service Subscriptions

3.2.1. The contractor shall provide a TV channel line-up that is substantially similar to that which is typically offered to commercial and residential customers of the state of New Mexico (NM) that does not require the payment of additional access fees. The channels shall contain access to local, as well as Continental US channels/networks and Public Access channels such as C-Span. For service locations that require additional services added to their subscriptions, the contractor shall provide the government the additional services at or below rates currently offered to other customers in NM. Cable services should be continually technologically updated to be equivalent to that afforded to the general public.

3.2.2. The contractor shall be responsible for providing the cable and infrastructure to the display unit or monitor, except in the case of certain buildings and facilities where an internal government furnished cable network or distribution system is already installed and/or is an integral part of the building; the contractor shall be responsible for providing cable signal to the building’s distribution panel point location in such cases.

Service and signal technology and quality provided shall be equivalent to or better than that afforded to the public.

3.2.3. Signal Strength: Signal strength provided shall be the minimum level required to provide a clear picture and sound quality without degradation of picture quality or sound static as consistent with Federal Communications Commission technical standards.

3.2.4. The contractor shall provide emergency override capability to span all video channels.

3.3. Internet Service Subscriptions (if applicable):

3.3.1 The contractor shall provide high speed broadband Internet access at various levels of bandwidth, in the form of typical download and upload data speeds, dynamic and/or static I.P.

addresses, as required for locations requiring Internet service subscriptions. Service speeds should be equivalent to industry standards site visit development of approved coverage maps for all 2.5 and 5 GHz AC Wi-Fi signals, SSIDs and access points in all facilities detailing placement of all routers and/or access points, repeaters, antennas, and other wireless considerations in consultation with Squadron and other agency personnel as required.

3.3.2. The contractor shall provide high speed broadband Internet access at various levels of bandwidth, in the form of typical download and upload data speeds, dynamic and/or static I.P.

addresses, as required for locations requiring Internet services. Service speeds should be equivalent to industry standards site visit development of approved coverage maps for all 2.5 and 5 GHz AC Wi-Fi signals, SSIDs and access points in all facilities detailing placement of all routers and/or access points, repeaters, antennas, and other wireless considerations in consultation with Squadron and other agency personnel as required.

3.3.3. Management of Service Subscriptions:

All services referenced below shall be maintained by the customer:

a. Control internet website accessibility on all gigabit, and Wi-Fi ranges via encryption passwords, and terms of use screens.

b. Control the names of each SSID (Service Set Identifier).

c. Control internet website content filtering of users once connected.

3.3.4. Existing individual modems shall be replaced with rack mounted distribution (hub-type) equipment in building 20449 and all future hardware deployments are efficient in both space and power usage.

3.4 Inventory: The contractor shall maintain complete inventory lists for each account on the purchase order. The inventory list shall include at a minimum the quantity and location each type of service provided. The contractor shall deliver inventory lists to the Contracting Officer and the TPOC upon request.

3.5 Billing and Invoicing

3.5.1. Calls (for recurring payments > $25K per fiscal year): Separate Calls may be executed under the agreed prices. The contractor shall submit invoices in accordance with the payment instructions specified by the calls. Invoices shall be submitted monthly and no later than four months after the month in which service was provided.

3.5.2. Government-Wide Purchase Card (GPC) (for recurring payments ≤ $25K per fiscal year): The contractor shall bill each unit directly via Government Purchase Card (GPC) monthly. A GPC holder will be the POC for each unit. This is the only person, other than the Contracting Officer, who can direct an increase or decrease in the contract.

3.5.3. Price List: Items billed against this agreement shall adhere to the price list. In order to control costs, any required work that exceeds the items on the pricelist shall be approved by the Contracting Officer. When this type of work is billed, the contractor should provide a detailed description of the services and products furnished. A cost breakdown (hourly rates, equipment costs, material prices, etc.) is necessary for evaluation by the Contracting Officer. Payment for items outside the Price List will still be through the units’ GPCs.

4. RATES:

4.1. Rates for Cable Service Subscriptions: For cable TV and internet services, the Contractor agrees:

4.1.1. To provide subscriber rates within the service area at least as low as those offered subscribers outside the service area, unless the contractor can demonstrate that expenses uniquely associated with serving the service area cause higher rates.

4.1.2. To provide to the Contracting Officer, on an annual basis, a schedule of its Off- the- Installation rates.

5. GOVERNMENT FURNISHED PROPERTY AND SERVICES

5.1. GENERAL: The government will not provide any material or services. Facility access for services and customer accounts shall be in coordination with the TPOC.

5.2. UTILITIES: Contractor may utilize approved existing electrical outlets at the place of performance. Contractor personnel shall practice energy conservation to preclude energy waste.

6. CONTRACTOR QUALIFICATIONS/REQUIREMENTS:

6.1. Performance of all work under this agreement is restricted to US citizens and US nationals only.

All work performed shall be in accordance with federal, state, and local laws, regulations, and procedures.

6.2. Security Requirements: Work under this agreement is UNCLASSIFIED but may require access to a Controlled Area or other sensitive areas. The contractor shall comply with all applicable KAFB security regulations and procedures and obtain the necessary access, clearances, approvals, and badges prior to the ordering period. The contractor shall not disclose and shall safeguard procurement sensitive information, computer systems and data, Privacy Act data, and governmental personnel work products that are obtained or generated in the performance of this contract. All records, documents, files and other media generated during the ordering period is government property and shall be returned or processed in accordance with current procedure supplied by the TPOC 5 days prior to the end of the purchase order.

6.3. Identification and Base Passes: Contractor personnel shall obtain access to the installation by way of temporary pass, which shall be sponsored by 377 MSG/SCX. Contractor personnel will need to provide current and valid driver’s licenses, insurance, and registration to be eligible for a base pass.

Long term passes will need to be coordinated through TPOC at least 14 days prior to start of service.

7. POLICIES ON CONTRACTOR PERSONNEL

7.1. Policies on Contractors

7.1.1. When performing the tasks associated with this SOW, contractor personnel will make identify themselves as contractor employees and not DoD employees. When participating and introducing themselves during official events when DoD, non-DoD or foreign officials are present, contractor personnel will identify themselves as employees of the contractor.

7.1.2. Contractor employees performing services shall be required to comply with all applicable DoD regulations, rules applicable to code of ethics/standards of conduct rules and regulations applicable to conduct, safety, security, and procedures governing site entry and exit. The contractor shall remain in compliance with all federal, state, local and KAFB security and safety laws, regulations, policies, and requirements. The most stringent regulations shall be applied.

7.1.3 Accident/Incident Reporting and Investigation. The prime contractor will be responsible for recording and reporting all available facts relating to each instance of injury involving their personnel or any sub-contractors supporting this project. Incidents shall be reported to the Base Safety Office unless otherwise stated in the SOW. The contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority. If the Government elects to investigate the incident, the contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

7.1.4 Contractor personnel shall be required to safeguard data files and output products, regardless of format or medium, in accordance with appropriate security measures for classification of data being handled. Contractor personnel shall also safeguard Privacy Act Information in accordance with existing regulations and complete any required training.

7.1.5 Work Area (s). At day’s end, the contractor shall remove all debris and surplus materials from the workplace. Safety barriers shall be in place to protect unfinished work site at the end of the day. All open holes or trenches shall be completely enclosed by flexible orange construction safety fencing, or other safety barriers, at the end of the workday. Equipment and materials required to complete the work effort may remain on site as long as they are organized/stored in a manner that does not cause a safety hazard and they receive approval from the Customer POC. The Government will not be responsible for the loss, theft, or damage of any equipment or material stored at the site.

8. HOURS OF OPERATION

KAFB hours of operation range from 7:30 a.m. to 4:30 p.m., Monday through Friday, excluding Federal Holidays.

Federal Holidays

New Year’s Day 1st of January Dr. Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day last Monday in May Juneteenth 19th of June Independence Day 4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11th of November Thanksgiving Day 4th Thursday in November Christmas Day 25th of December o If the Federal Holiday falls on a Saturday, the holiday is observed on the preceding Friday. If the Federal Holiday falls on a Sunday, the holiday is observed on the following Monday.

9. ORDERING PERIOD: 5 Years

10. PLACE OF PERFORMANCE: Refer to purchase order for specific locations.

11. Technical Point of Contact (TPOC):

Operations Chief, Deputy Director, Communications Squadron;

Stephen Fisher, stephen.fisher.2@us.af.mil, 505-846-4770