ASAP ADPS PWS 2025.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

AFRL Supervisory Acculturation Program (ASAP) and Advanced Development Program for Supervisors (ADPS)

AFRL/XPOP

20 November 2025

Version 1.0

TABLE OF CONTENTS

1.0 DESCRIPTION OF SERVICES

1.1 Background

1.2 Scope

1.3 Non-Personal Services

2.4. Inherently Governmental Functions

2.5. Ethics

2.0 SPECIFIC TASKS

Task 1 - AFRL Supervisory Acculturation Program (ASAP)

Task 2– Advanced Development Program for Supervisors (ADPS)

3.0 GENERAL INFORMATION

3.1 Data Rights

3.2 Release of Information

3.3 Records Management

4.0 CONTRACT MANAGEMENT

4.1 Quality of Personnel and Services

4.2 Management of Personnel

4.3 Schedule

4.4 Contract Management and Business Relations

6.0 Cost Control

7.0 QUALITY ASSURANCE

7.1 Quality Control Plan (QCP)

7.2 USG Inspection

7.3 Services Summary (SS)

8.0 SECURITY REQUIREMENTS

8.1 Non-Disclosure Agreements

8.2 Access

8.3 Physical Security/Force Protection/Antiterrorism

8.4 Protection of Information

8.5 Operations Security (OPSEC)

8.6 Reporting Requirements

8.7 Traffic Laws

8.8 Weapons, Firearms and Ammunition

8.9 Pass and Identification Items

9.0 CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES DURING CRISIS….24

10.0 GENERAL TASK ORDER DELIVERABLES

10.1 Contract Data Requirements List (CDRL)

11.0 COMBATING TRAFFICKING IN PERSONS

12.0 PWS RECORD OF CHANGES

Appendix One – Acronyms

Appendix Two – References

1.0 INTRODUCTION

The Air Force Research Laboratory (AFRL) is the primary scientific research and development organization for the Department of the Air Force (DAF). It is operated by the Air Force Materiel Command (AFMC) dedicated to leading the discovery, development, and integration of aerospace warfighting technologies; planning and executing the DAF’s Science and Technology (S&T) programs; and providing warfighting capabilities to United States Air Force (USAF) and United States Space Force (USSF).

AFRL is headquartered at Wright-Patterson Air Force Base (WPAFB), OH and has additional facilities in other United States (U.S.) locations to include California, Florida, Hawaii, Nevada, New Mexico, New York, Tennessee, Texas, and Virginia, as well as three countries, the United Kingdom, Japan, and Chile. The AFRL enterprise is comprised of both Functional and Technology Directorates (FD/TD), along with detached research sites and service locations.

AFRL is comprised of a diverse workforce with diverse needs. AFRL employs approximately 11,000 employees. This includes approximately 800 Military Officers, 380 Military Enlisted Members, 5,500 Government Civilians, and 5,000 Contractors. Over 60% of the AFRL Government Civilian workforce are scientists or engineers who are conducting, leading, or managing research. The remaining 40% of the AFRL Government Civilian workforce are business professionals in fields of finance, contracting, information technology and program management.

2.0 DESCRIPTION OF SERVICES

2.1 Background

The DAF 2030 Science & Technology Strategy calls for the development and delivery of transformational strategic capabilities, while deepening and expanding the S&T enterprise. To aid in accomplishing these goals, AFRL supervisors are expected to demonstrate superior supervisory competencies in managing the AFRL workforce, as well as the professional staff who support them. Although AFMC supervisors are required to complete mandatory supervisory training, AFRL recognized a training gap within its supervisors. This training gap highlighted several unique challenges AFRL supervisors encountered managing a predominantly the S&T workforce. To close this training gap and equip AFRL supervisors with the necessary skills needed to lead a complex S&T workforce, AFRL created the Supervisory Acculturation Program (ASAP) and AFRL’s Advanced Development Program for Supervisors (ADPS). These two unique programs are designed around peer-cohorts, run the length of a normal academic year, and are experiential in their methodologies.

2.2 Scope

This task order shall provide a broad range of capabilities to support the goals, objectives, and priorities of the AFRL/CCL Enterprise Organizational Health & Development mission. To achieve the S&T mission, AFRL/CCL is seeking Contractor expertise to effectively plan, execute and monitor the ASAP and ADPS programs. The Contractor shall provide consulting services and tools to complete the tasks outlined below, to fully address the supervisor training deficiencies. The Contractor shall have experience in the development and execution of successful training programs for large (5000 plus employees) complex organizations.

https://en.wikipedia.org/wiki/Air_Force_Materiel_Command https://en.wikipedia.org/wiki/Air_Force_Materiel_Command

All services provided under this effort shall comply with applicable statutes, regulations, policies, and other requirements, whether the services are acquired by or on behalf of the Department of Defense (DoD), as required by Department of Defense Instruction (DoDI)

5000.02 and Air Force Instruction (AFI) 63-101/20-10, Integrated Life Cycle Management, and AFI 61-101, Management of Science and Technology. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the assigned Contracting Officer (CO).

Finally, it is the Contractor’s responsibility to understand all contents of the Performance Work Statement (PWS) and its attachments. The Contractor shall not rely on ambiguity of the PWS requirements as a reason for not meeting the terms and conditions of the contract.

2.3 Non-Personal Services

The United States Government (USG) shall neither supervise Contractor personnel nor control the method by which the Contractor performs the required tasks. The supervision of employees in a non-personal services contract is the sole responsibility of the Contractor. It establishes the employer-employee relationship it has with its employees. Supervision includes continuing the management and recruitment of employees, staffing/hiring/retention, terminating, compensating, awards/appraisals, providing benefits, career development, human resources management infrastructure, security clearance management, work locations, contract/task order assignment, and evaluations of Contractor employees. USG personnel are authorized to regularly assign work tasks, provide guidance on the completion of work products or services, and maintain the right to reject the finished product or results.

The Contractor shall manage its employees and guard against any actions that are personal services or give the perception of personal services. If the Contractor believes any actions constitute, or perceive to constitute, personal services or are outside the scope of this task order, the Contractor shall notify the CO immediately.

2.4. Inherently Governmental Functions

Inherently governmental functions include activities that require either the exercise of discretion in applying Government authority, or the making of value judgements in making decisions for the government and shall not be performed by Contractor personnel.

The Contractor shall:

• Not perform any inherently governmental functions as defined by Federal Acquisition Regulation (FAR) Subpart 7.5. - Inherently Governmental Functions. All program decisions shall be the sole responsibility of the USG.

• Not counsel, mentor, make judgments and/or discretionary decisions or perform any other activities related to the supervision of USG personnel.

• Notify the CO immediately, if the Contractor believes any actions constitute, or are perceived to constitute, inherently governmental functions

2.5 Ethics

The Contractor shall:

• Be highly visible to the entire research and development community as a result of providing assistance to the USG.

• Present an unblemished appearance in regard to ethics, discretion, and protection of information, following the guidelines for usage of electronic mail use listed in Air Force Manual (AFMAN) 17-1201, User Responsibilities and Guidance for Information Systems, and Internet use as described in Air Force Guidance Memorandum (AFGM) 2018-17-02, Air Force Information Technology (IT) Management.

3.0 SPECIFIC TASKS (*Highlighted Dates are Tentative Dates*)

3.1 Task 1: AFRL Supervisory Acculturation Program (ASAP)

The ASAP is an AFRL Organizational Health & Development initiative that targets employees who are considering competing for a supervisory position as well as new supervisors with less than one (1) years' experience. Many AFRL employees have backgrounds in general R&D and S&T management and many not have been provided the proper experience or foundation for AFRL supervisory and leadership challenges.

The ASAP is tailored for both general and unique needs of the AFRL supervisor. The objective is to develop supervisors who are more strategic leaders who possess a forward-looking vision, effective communication skills, and are better prepared to lead and supervise the diverse AFRL workforce.

The program is structured to execute a cohesive program which:

• Provides non-AFRL specific content and presenters

• Focuses on innovative delivery methods

• Keeps program experiential and interactive for participants

• Proposes delivery approaches that do not look or feel like training

• Integrates assessments, demonstrations, and feedback into the program

• Develops metrics for measuring program success

• Leads session management

• Advises AFRL on policy and process decisions

• Assists AFRL with development of a Communication Plan with the workforce, director, mentors, and participants.

Program topics include but not limited to:

• Effective team building and empowerment.

• Dealing with the challenges of leading.

• Encouraging two-way communications.

• Inspiring trust and the ability to adapt.

Program sessions shall be held Monday through Friday at the following AFRL locations:

Session Hours Location Total Participants Sept 36 Rome, NY 48 Dec 36 Eglin AFB, FL 48

Feb 36 Kirtland AFB, NM 48 May 36 Wright-Patterson AFB OH 48

Cohort Session Dates

A – 24 Participants

September 9-12, 2025 (Rome) December 9-12, 2025 (Eglin)

February 24-27, 2025 (Kirtland) May 5-8, 2025 (WPAFB)

B – 24 Participants

September 10-13, 2025 (Rome) December 10-13, 2025 (Eglin)

Feb 25-28, 2025 (Kirtland) May 6-9, 2025 (WPAFB)

The Contractor shall provide facilities to conduct onsite training to support training at Wright Patterson Air Force Base (AFB), Kirtland (AFB), Eglin AFB and Rome AFB as required to meet the requirements of the contract. If any emergency arises or circumstances warrant, any of the sessions may be held virtually.

ASAP On Site Training Dates

Week 1 September 9-13, 2025 (Rome) Week 2 December 9-13. 2025 (Eglin) Week 3 February 24-28, 2025 (Kirtland) Week 4 May 5-9, 2025 (Dayton)

The Contractor shall provide the required staffing to assist with the planning, executing, and monitoring of the ASAP effort.

The task shall include:

• Conduct pre- and post-course participant assessments.

• Provide any required course and/or training materials.

• Prepare the AFRL workforce to effectively supervise personnel and manage the mission of AFRL.

• Provide instructor-led sessions or virtual sessions to identified AFRL personnel.

• Provide non-AFRL specific content and presenters with a focus on innovative delivery methods.

• Propose instruction delivery approaches which integrate assessments, e.g., workforce, director, and participants.

• Provide the knowledge, tools, and techniques required to develop critical skills that include effective team building and empowerment, dealing with the challenges of leading, assessing, recognizing, and disciplining people, encouraging two-way communications, inspiring trust, and the ability to adapt.

• Provide tools and techniques to assist supervisors with becoming a more strategic leader.

• Assist the supervisor in developing better critical thinking, forward-looking and visionary skills.

• Assist the supervisor with improving communication skills.

• Conduct small group coaching sessions.

• Conduct post-course participant evaluations.

Deliverable(s):

1. ASAP Assessments (CDRL A001): Conduct a baseline/pre- and post-course assessment e.g., 360 Assessment for each participant.

2. ASAP Course Material (CDRL A002): Provide copies of any ASAP course materials via hard copy and/or electronic e.g., agendas, a description of the session, maps, bios of speakers, and any other development materials related to the program.

3. ASAP Training Material (CDRL A003): Provide all the training material for each class. All manuals shall be professionally prepared and provided on-site. ASAP participants must be able to keep all course material for future reference. Pre-work assignments are provided immediately after the introduction/welcome message is sent to the cohorts by the ASAP USG Program Manager. In the event the session is held virtually, training materials will be sent seven (7) days prior to the virtual meeting via hard copy and/or electronic as required.

4. ASAP Participant Evaluation (CDRL A004): Conduct a post-course evaluation with each participant and provide final evaluations to USG ASAP Program Lead.

3.2 Task 2: Advanced Development Program for Supervisors (ADPS)

The ADPS is an AFRL Organizational Health & Development initiative with a tailored curriculum which addresses the advanced needs of existing AFRL supervisors. The objective of the course is to assists current supervisors in their professional development and growth areas such as leadership, accountability, decision making and building the right culture of inclusion to motivate their employees.

The Contractor shall provide the required staffing to assist with the planning, executing, and monitoring of the ADPS Program.

The program shall be structured to execute a cohesive program which provides non-AFRL specific content and presenters

• Focuses on innovative delivery methods

• Keeps program experiential and interactive for participants

• Proposes delivery approaches that do not look or feel like training

• Integrates assessments, demonstrations, and feedback into the program

• Develops metrics for measuring program success

• Leads session management

• Advises AFRL on policy and process decisions

• Assists AFRL with development of a Communication Plan with the workforce, director, mentors, and participants.

Program topics shall include but not limited to:

• Coaching with compassion.

• Engaging with emotional intelligence.

• Leading innovation.

• Storytelling.

• Leadership and Accountability.

• Mentoring.

The ASAP Program follows the academic calendar (Aug – May). It begins and ends with a weeklong in-person session. Remaining sessions occur monthly and consist of full and half-day virtual instruction.

Sessions and hours are subject to could change due to AFRL personnel needs.

Session Hours Format Total Participants August 32 Wright-Patterson AFB, OH 24

September 8 Virtual 24 October 9 Virtual 24

November 6 Virtual 24 January 6 Virtual 24 February 6 Virtual 24 March 6 Virtual 24

Coaching 3 Virtual 24 April 32 In-person - Site to TBD and will vary 24

Cohort Virtual Session Dates

24 Participants

September 17, 2025 October 15, 2025 October 29, 2025

November 14, 2025 February 11, 2025 January 9, 2025 March 13, 2025

The Contractor shall provide facilities to conduct onsite training for Eglin, Wright Patterson Air Kirtland Air Force Base and Eglin Air Force Base for ADPS onsite training as required to meet the requirements of the contract. If any emergency arises or circumstances warrant, any of the sessions may be held virtually.

ADPS On Site Session Dates Week 1 19 - 22 August 2025 (Dayton)

Week 2 28 April-1 May 2025 (Eglin)

The Contractor shall provide the required staffing to assist with the planning, executing, and monitoring of the ADPS effort.

Tasks shall include:

• Conduct pre- and post-course participant assessments.

• Provide any required course and/or training materials.

• Provide instructor-led or virtual sessions to identified AFRL supervisor personnel.

• Provide knowledge, expertise, best practices, tools, and techniques required to develop leadership skills in emphasis areas to include, but not limited to effective mentoring and coaching, leading hybrid teams, developing workplace cultures, diversity, equity, and inclusion, embracing change, generating effective decision and outcomes, impactful communication, storytelling and presentations, accountability, and navigating difficult conversations.

• Provide tools and techniques to assist supervisor to become a strategic leader within AFRL who forward thinking is, a visionary, able to effectively communicate, and capable of leading a diverse workforce toward mission success.

• Develop the supervisory and leadership skills of the participants, to enable the participants to make better informed decisions and create a culture of inclusion.

• Conduct one on one coaching sessions with each participant.

• Conduct post-course participant evaluations.

Note: If an emergency arises or circumstances warrant, any of the above sessions may be held virtually.

Deliverable(s):

• ADPS Assessments (CDRL A005): Conduct baseline/pre- and post-course assessments e.g. 360 Assessment with each participant.

• ADPS Course Material (CDRL A006): Provide copies of ADPS course materials via hard copy and/or electronic e.g. agendas, maps, bios of facilitators, a brief description of the session, and any other development materials related to the program.

• ADPS Training Material (CDRL A007): Provide all the training manuals for each session. All manuals shall be professionally prepared. ADPS participants must be able to keep all course material for future reference. Other reference materials, such as books, manuals, etc. will be provided by the Contractor and shipped to the ADPS USG lead, or site location, seven (7) days prior to the start of the session or digital material will be sent digitally.

• ADPS Participant Evaluation (CDRL A008): Conduct a post-course evaluation with each participant and provide final evaluations to USG ADPS Program Lead.

4.0

These tasks shall assist the AFRL Chief of Organizational Health & Development (AFRL/CCL) in supporting two (2) AFRL Enterprise Development areas: (1) AFRL Supervisory Acculturation Program (ASAP) and (2) Advanced Development Program for Supervisors

(ADPS).

5.0 GENERAL INFORMATION

5.1 Data Rights

The USG shall retain unlimited rights to all data, documents/material and deliverables developed under this task order. At any time and per USG request, the Contractor shall provide any records, documents, graphics, and associated papers for this task order.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government-owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO.

All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

5.2 Release of Information

The Contractor and its personnel may have access to Personally Identifiable Information (PII) and other controlled unclassified information (CUI) which is not releasable to the public. The Contractor or its personnel shall not release any information or documents that they are provided during performance of the contract without the express written permission of the CO through coordination with the COR.

The Contractor shall:

• Provide the planning, coordination, technical direction, and surveillance of the activities necessary to assure disciplined work performance and timely resources application to accomplish work under this contract.

• Be responsible for maintaining communication with the CO and the COR, and to immediately notify the CO and the COR of any problems that would prevent timely performance of the work under this contract.

• Establish, implement, and maintain technical management and oversight of all work performed under this PWS. The Contractor shall assure the technical excellence, cost effectiveness, and timeliness of all required work and deliverable products.

• Establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources assigned to the requirement.

5.3 Records Management

The Contractor shall handle all official records IAW AFI 33-322, Records Management and Information Governance Program, 23 Mar 2020.

6.0 CONTRACT MANAGEMENT

The Contractor will provide dedicated office space or equipment for the purpose of task order management, including but not limited to Contractor’s personnel and contract/task order management, financial management, and indirect charge employee support.

6.1 Quality of Personnel and Services

• Accomplish tasks by providing qualified personnel possessing the appropriate qualifications, experience/skills, education, training, license, certification, any trustworthiness determination/security requirement IAW the PWS requirements

• Provide qualified support with all documentation supporting the fulfillment of education, training, certification, clearance, and experience requirements (or waiver as appropriate) of individuals conducting services to be retained for five years from the date of service.

• Conform to the contract/task order requirements, specifications, and standards of good workmanship (technical, professional, environmental, and safety and health standards).

5.1.2 Office Automation Tool Proficiency

The Contractor shall:

• Independently demonstrate proficiency in the use of Microsoft (MS) Office Applications (Excel, OneNote, Outlook, PowerPoint, Skype, Teams, and Word), Adobe Acrobat, SharePoint, Zoom, and applications for access to the World Wide Web (WWW) including MS Internet Explorer, Edge, Google Chrome and Firefox.

• Should have a basic understanding and be familiar with G-suite and other common, cloud-based services.

5.1.3 Presentation

The Contractor shall present a clean, neat, and professional appearance within the government assigned facilities and in virtual meetings.

5.1.4 Communication

The Contractor shall:

• Exhibit the ability to communicate effectively, both orally and in writing, to gain cooperation from others through tact, courtesy, and diplomacy and ability to maintain good working USG relationships.

• Always communicate and interact professionally to preserve USG relationships. Decorum is required and no profanity or workplace bullying will be tolerated.

5.1.5 Status Report

The Contractor shall:

• Provide a monthly status report (CDRL A010) NLT 15 calendar days after the end of each month.

• Include any changes to company affiliations monthly. The status report shall be submitted to the CO and the COR. The monthly status report shall address all areas as indicated on DI-

MGMT-80368A/T.

The report shall:

• Summarize activities/tasks performed and accomplished all meetings attended

• Identify major problems, risks, issues and/or concerns

• Provide recommend solutions or mitigation strategies

• Discuss key personnel assignments or issues

• Any other relevant task order performance execution information

• Program estimate at completion amounts for the CLINs, Info Lines, and Accounting Classification Reference Numbers (ACRNs)

• Any potential work stoppage or delays

6.2 Management of Personnel

The Contractor shall:

• Establish processes and assign appropriate resources to effectively administer the PWS requirements.

• Provide for all management and support of all Contractor personnel supporting Human Capital effort. This includes initial and refresher training making necessary arrangements for employees required to travel in support of the task order, providing the necessary infrastructure to support tasks to be accomplished off-base when applicable, conducting personnel meetings, providing administrative support for employees in a timely fashion (time keeping, leave processing, pay, emergency needs), and providing facility and staff security requirements.

• Ensure all Contractor employees comply with Base traffic regulations.

• Ensure all Contractor employees do not possess weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on any installation or any office / working location covered under this task order.

• Ensure the pass and identification items required for task order performance are obtained for employees and non-USG owned vehicles.

• Comply with AFMAN 31-101, Installation Perimeter Access Control, and the installation’s supplemental guidance.

The USG may, at its sole discretion, direct the removal of Contractor personnel through the CO.

The CO may then direct removal (permanent or temporary) of Contractor personnel from Government facilities for security, safety, or health reasons, upon discovery of fraudulent credentials/qualifications, or for misconduct such as when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

A written explanation to support the reason for removal will be provided by the CO. When and if such removal occurs, the Contractor shall, within 15 business days, assign qualified personnel to any vacancy(s) thus created. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the task order.

6.2.1 Conflict of Interest:

The Contractor shall not employ any person who is an employee of the USG, if that employment would or would appear to cause a conflict of interest.

6.2.2 Contractor Identification in the Government Workplace

Contractor employees shall:

• Always identify themselves as “Contractors”. This includes all communications (telephone, mail, e-mail, and faxes), meetings, attendance sheets, and documents.

• Identify their company affiliation in e-mail signature blocks.

• Wear or prominently display installation identification badges or Contractor identification badges (Contractor-furnished) while visiting or performing work on a USG installation. Installation identification badges must be displayed above the waist per AFI 36-3026, Identification Card for Members of the Uniformed Services, Their Eligible Family Members, and Other Eligible Personnel.

6.2.3 Period of Performance

The Base Year is 12 months from time of contract award with four one-year option periods.

Base Year 12 months 01 Jun 25 – 31 May 26

Option Year 1 12 months 01 Jun 26 – 31 May 27 Option Year 2 12 months 01 Jun 27 – 31 May 28 Option Year 3 12 months 01 Jun 28 – 31 May 29 Option Year 4 12 months 01 Jun 29 – 31 May 30

6.2.4 Place of Performance and Duty Hours

• The primary place of performance will be at the Contractor’s facility and at the identified USG training locations.

• Normal workdays are Monday through Friday, except U.S. Federal holidays and other USG- observed days.

• The following federal holidays are observed under this contract:

Federal Holidays Dates New Year’s Day 1 January*

Martin Luther King Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May

Juneteenth 19 June* Independence Day 4 July*

Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November*

Thanksgiving Day 4th Thursday in November Christmas Day 25 December*

* If the date falls on a weekend, the holiday is typically observed on the closest weekday.

In addition to the days designated as holidays, the USG may also observe any day designated by federal statute, executive order, or proclamation by the President of the U.S.

Notwithstanding holidays and USG closures, the Contractor shall perform IAW the terms established in this task order.

If the duty location is closed, no Contractor services shall be provided unless authorized by the CO in writing. The Contractor shall be responsible for notifying its employees of installation closures. Contractor personnel shall be permitted access to USG facilities only if USG personnel are present.

Contractor Management Staff shall not use the Government staff members to record arrival or departure times, report absenteeism, sign payroll timesheets, or complete corporate appraisal reports for contracted personnel.

An internal management process shall be in place to confirm hours worked and conduct performance assessments for all contracted employees.

6.2.5 Use of Personal Equipment

Personal computer equipment is not approved for USG work.

6.2.6 Rehabilitation Act Compliance (Section 508)

All services performed in response to this requirement shall comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 United States Code (U.S.C.) 794d), and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology Accessibility Standards (36 Code of Federal Regulations part 1194).

Support the USG in its compliance with Section 508 throughout the development and implementation of the work to be performed. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d) requires that when federal agencies develop, procure, maintain, or use electronic information technology, federal employees with disabilities have access to and use of information and data that is comparable to the access and use by federal employees who do not have disabilities, unless an undue burden would be imposed on the agency.

Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

Ensure training modules, visual aids, graphic materials, and electronic presentations are responsive to the needs of the hearing or sight-impaired, or any other identified physical disability, to ensure complete transmission of data and information to all recipients.

Additional information regarding Section 508 can be obtained from the following web sites:

http://www.section508.gov/index.cfm?FuseAction=Content&ID=12 http://www.access-board.gov/508.htm http://www.w3.org/WAI/Resources

6.3 Schedule

http://www.section508.gov/index.cfm?FuseAction=Content&ID=12 http://www.access-board.gov/508.htm http://www.w3.org/WAI/Resources

• Respond to USG requests for contractual actions within the timeframe specified by the USG.

• Adhere to all schedule timelines, milestones, delivery schedules and administrative requirements that contribute to, or effect schedule variance, to include scheduled on-time delivery of reports, data products, billing invoices, and action items. Deliverables include but are not limited to qualified personnel, CDRL requirements, vouchers, research & development analyses, and studies.

6.4 – Contract Management and Business Relations

The Contractor shall be responsible for total management during the performance of this contract; administration of the contract requires maximum coordination between the Government and the Contractor. The Contractor shall establish processes and assign appropriate resources to effectively administer the requirements. The Contractor shall respond to Government request for contractual actions in a timely fashion.

The Contractor shall successfully integrate and coordinate all activity needed to execute the contract, the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, timely identification of issues in controversy, effective/responsive management of subcontractors, user satisfaction, and professional and ethical behavior of their Contractor personnel.

6.4.1 Initial Contract Review

The PMO requires an initial contract/task order review. The initial evaluation of Contractor performance is a joint determination by the multi-functional team that the Contractor has successfully started performance, completed transition (if applicable), is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract. This review shall take place NLT 60 calendar days after the Contractor begins performance (e.g., 30 calendar days after completion of transition or after the first month of performance). Areas of particular interest are:

• Contractor’s business relationship with the task order management team (e.g., the CO, PM, and COR(s).

• Contractor provides personnel and deliverables IAW the contract.

• Quality and timeliness of Contractor’s first deliverables.

• Contractor’s implementation of their Quality Control Plan (QCP), as accepted by the

USG.

6.4.2 Subcontract Management

The Contractor shall:

• Be responsible for the management, performance and monitoring of all subcontractors who are working on this contract.

• Be responsible for any subcontract management necessary to integrate work performed and shall be responsible and accountable for any subcontractor on this contract.

• Manage work distribution to ensure there is no organizational conflict of interest (OCI) IAW FAR Subpart 9.5 as supplemented. The Contractor may add subcontractors to their team after examination of information and determination that there is no OCI issue. If an OCI exists, the Contractor shall submit a mitigation plan for approval by the CO.

• Notify the CO and PM at least 15 days prior to terminating a subcontractor contract. It is the USG’s intent to neither approve nor disapprove the termination, but notification is required.

• If a subcontractor is contracted to perform the work on a classified requirement, a signed and processed DD Form 254 Contract Security Classification Specification between the Contractor and subcontractor, to include USG approvals as required by the DoD 5200.22-M, National Industrial Security Program Operating Manual (NISPOM), may be required before the subcontractor begins performance on this task order.

• Monitor subcontractor performance. If a subcontractor’s performance is less than satisfactory, the Government expects the prime Contractor to take effective actions to correct less than satisfactory performance. Less than satisfactory performance by a subcontractor may reflect adversely on the primes Contractor’s performance evaluation within the CPARS system.

7.0 Cost Control

• Demonstrate effectiveness in managing and controlling costs.

5.4.3 Temporary Duty (TDY) Travel

The Contractor shall:

• Travel to Continental United States (CONUS) locations as required to perform this contract.

5.5.4 Acquisition of Materials, Equipment and/or Services

The Contractor shall:

• Acquire any material that is necessary to perform this contract.

8.0 QUALITY ASSURANCE

The USG has the right to survey all services called for by the contract, to include those documented throughout this entire PWS, to the extent practicable at all places and times during the term of the contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the USG during task order performance and for as long afterwards as the task order requires.

If any of the services performed do not conform to the task order requirements, the USG may require the Contractor to perform the services again in conformity with task order requirements, at no increase to task order price. When the defects in services cannot be corrected by re-performance, the Contractor shall take corrective action to ensure that future performance conforms to task order requirements.

8.1 Quality Control Plan (QCP)

The Contractor shall:

• Develop, implement, and maintain a comprehensive inspection system that assures compliance with all requirements of this effort IAW FAR Part 46, Quality Assurance.

• Develop a QCP that demonstrates how the Contractor shall maintain an inspection process acceptable to the USG covering the services under this effort (CDRL A011).

• Provide the QCP to the USG NLT 30 days after contract award date. If the Contractor revises the QCP, the updated version shall be submitted to the CO within 15 days.

The QCP shall address all areas as indicated on DI-MISC-80508B. It shall demonstrate the Contractor’s documented processes and procedures to monitor and control, to include but not limited to:

• Objectives in the service summary.

• subcontractor relationships.

• Contract and subcontractor invoicing.

• Non-conformances.

• Contractor employee qualifications and certifications.

• Contractor employee overtime, telework, duty day/work hours and travel processes.

8.2 USG Inspection

Contractor performance is subject to surveillance by the COR to ensure compliance with this effort, to include all elements of the SS. Surveillance methods include review of quarterly reports, periodic surveillance, CDRL submission, periodic surveys, and customer complaints.

Surveillance methods can change after contract award based on, but not limited to, acceptance of the Contractor’s QCP or Contractor performance.

The task order identifies two types of non-conformances: minor and major, also referenced in FAR Part 46.101 Quality Assurance Definitions. Additionally, protection of classified information non-conformances, infractions, and violations, shall be considered non conformances. All records of non-conformance and corrective actions will be documented in Government Notices and annual Contractor Performance Assessment Rating (CPAR).

8.2.1 Non-Conformances

• Identify and control non-conformances through root cause analysis, corrective actions, and preventive actions.

• Focus on proactive identification and transparency of issues, and on eliminating the cause to prevent reoccurrences.

• Maintain records of non-conformities and actions taken.

• Correct and provide response to all USG identified non-conformances IAW timeframes specified by the CO.

8.2.1.1 Minor Non-Conformance

A Minor non-conformance is a non-conformance, which by itself may not adversely impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. A Minor non-conformance normally does not increase risk to the USG.

8.2.1.2 Major Non-Conformance

A Major non-conformance is a non-conformance that adversely impacts (or has the reasonable potential to impact) mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. A Major non-conformance also increases risk to the USG. An example of increasing risk would be significant number of recurring Minor non-conformances, which indicates inadequate preventive measures or corrective actions, thus lowering the USG’s confidence that quality services will be provided on time and at cost.

8.2.1.3 Protection of Classified Information Non-Conformances

Definitions below, provided as per Department of Defense Manual (DoDM) 5200.01V3_AFMAN 16-1404 v3, DoD Information Security Program: Protection of Classified Information, Volume 3, Enclosure 6 (Security Incidents Involving Classified Information).

8.2.1.3.1 Infraction

An infraction is a security incident involving failure to comply with requirements (e.g., the provisions of DoDM 5200.01V3_AFMAN 16-1404 v3 References (d) and (f), or other applicable security policy) which cannot reasonably be expected to, and does not, result in the loss, suspected compromise, or compromise of classified information. An infraction may be unintentional or inadvertent. While it does not constitute a security violation, if left uncorrected, can lead to security violations or compromises. An infraction requires an inquiry to facilitate immediate corrective action but does not require an in-depth investigation.

8.2.1.3.2 Violation

Violations are security incidents that indicate knowing, willful, and negligent for security regulations, and result in, or could be expected to result in, the loss or compromise of classified information. Security violations require an inquiry and/or investigation.

• Compromise. A compromise is a security incident in which there is an unauthorized disclosure of classified information (e.g., disclosure to a person(s) who does not have a valid clearance, authorized access, or a need-to-know).

• Loss. A loss occurs when classified information cannot be physically located or accounted for (e.g., classified information/equipment is discovered missing during an audit and cannot be immediately located).

8.2.2 Government Notices

If a non-conformance is found during inspection of the Contractor’s performance, the CO will determine the type of notification based on the category of the non-conformance, specific situation and issue, previous history of similar issues, severity of the situation, impact to mission and pursue non-conformance resolution IAW the contract.

8.2.2.1 Types of Government Notices

Government notices provide written notification from the CO to the Contractor of non-conformances. Government Notices may include a Procurement Contracting Officer Letter, Customer Complaint, Performance Assessment Report, or Corrective Action Report (CAR).

8.2.2.2 Contractor Response

Notices shall include a suspense date for the Contractor’s response. The Contractor shall send the completed notice response to the CO. If the Contractor fails to respond by specified due date, CO will notify the COR to annotate the Contractor’s non-responsiveness in surveillance reports and/or CPAR.

8.2.2.3 Non-Conformance Close Out

To satisfactorily close-out an issue, the following criteria must be met:

• The Contractor shall meet the suspense date.

• The corrective action must have been found satisfactory by the COR and CO.

• Any required updates to the Contractor’s QCP must be made and reviewed by the COR.

• The Contractor’s actions must correct the non-conformance, and if applicable, the correction to the non-conformance must be within specified standards.

If the corrective action is deemed unsatisfactory by the COR and CO, the USG reserves the right for further action including remedies.

8.2.3 Contractor Performance Assessment Reporting System (CPARS)

FAR 42.1502 directs all federal agencies to collect and report past performance information on services contracts with a value of $1M or more. The CPAR assesses a contractor’s performance and provides a written record on a given contract during a specific period. All CPARs are accomplished using the automated Navy CPAR System found on the web at <http://www.cpars.gov>. This system requires the Contractor to provide a designated representative to receive CPA.

http://www.cpars.gov/

8.3 Services Summary (SS)

For the requirements that will have specific SS requirements identified, the surveillance will be included in the quarterly surveillance of the contract as well as the CPARs.

SS # and

Evaluation Criteria

Performance Objective

PWS

Ref

Performance Threshold

Method of Surveillance

Remedy

SS-1:

Quality of Service and Schedule

Contractor at a minimum, satisfactorily meets deliverable requirements within scheduled deadlines and quality is accurate*.

5.1 & 5.3

Performance is acceptable when:

1) Not more than 1

COR/CO

validated complaint per quarter.

AND

2) There is no mission impact

Periodic Inspection

Customer Complaint

Reperformance within agreed- to timeframe

SS-2

Contract Management and Business Relations

Comply with Quality Control Plan

6.1 Performance

is acceptable when:

1) Not more than 1

COR/CO

validated complaint per quarter;

AND

2) There is no mission impact

Periodic Inspection

Customer Complaint

Reperformance within agreed- to timeframe

*Means free of typos, spelling and grammatical errors, consistent formatting, etc. Includes accuracy in support of technical efforts.

9.0 SECURITY REQUIREMENTS

The Contractor shall pass down tailored security requirements, as stated in the contract, to all subcontractors.

9.1 Non-Disclosure Agreements

Any Contractor personnel assigned to work on this program will be required to sign a non-disclosure statement and/or agreement.

Contractor personnel may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

IAW FAR 9.505-4(b) the Contractor is responsible for obtaining all Non-Disclosure Agreements (NDAs) with all applicable USG, corporate, supplier, and sub tier vendors with proprietary, restricted, competition sensitive, or any other restricted (e.g. non-foreign disclosure due to public law) data that will be used or accessed during the execution of this task order.

Contractor personnel shall be required to sign a Government-provided non-disclosure agreement (NDA) to protect sensitive and/or proprietary information. The Contractor shall provide a copy of each employee’s NDA to the CO. The signed NDAs shall be retained by the Government and the Contractor.

The Contractor shall notify the CO or COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI.

The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

9.2 Access

The Contractor shall:

• Permit CO or authorized representative access to work areas, records, and data used in the performance of the contracted services.

• Shall provide support, and not interfere with the CO, CORs, state, federal and other designated personnel in the performance of their duties.

• Shall provide access as soon as possible, but not exceed one workday after the request.

9.3 Physical Security/Force Protection/Antiterrorism

Contractor employees shall comply with base operations plans/instructions for Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMs) and Operation Security (OPSEC), emergency management and local search/identification requirements.

The Contractor shall safeguard all USG property and controlled forms provided for Contractor use.

The Contractor shall have all employees to complete Level I antiterrorism training IAW DFARS 252.204-7004 prior to performance starting.

9.4 Protection of Information

Controlled Unclassified Information (CUI) is any information that law, regulation, or government wide policy requires to have safeguarding or disseminating controls, excluding information that is classified under Executive Order 13526, Classified National Security Information, December 29, 2009, or any predecessor or successor order, or the Atomic Energy Act of 1954, as amended. The National Archives and Records Administration (NARA) CUI Registry (http://www.archives.gov/cui/registry/category-list.html) identifies approved CUI categories and subcategories, provides general descriptions for each, identifies the basis for controls, and sets out procedures for the use of CUI.

The Contractor shall:

• Comply DoDI 5200.48, Controlled Unclassified Information for identification, protection, and training requirements of CUI. CUI is any information that law, regulation, or USG -wide policy requires to have safeguarding or disseminating controls, excluding information that is classified under Executive Order 13526, Classified National Security Information, December 29, 2009, or any predecessor or successor order, or the Atomic Energy Act of 1954, as amended.

• Comply with DoDI 5200.48, Controlled Unclassified Information for identification, protection, training, and accomplishment of out-processing requirements.

• Be responsible for training their personnel and accomplishment of the out-http://www.archives.gov/cui/registry/category-list.html processing procedures.

• Comply with DoDM 5400.7/Air Force Manual 33-302, DoD FOIA Program, requirements.

• Comply with the protection of unclassified DoD information not approved for public release on non-DoD Information Systems will be protected IAW DoDI 8582.01, Security of Unclassified DoD Information on non-DoD Information Systems, Enclosure

3. Unless specific categories of CUI require more stringent controls, non-DoD information systems must be protected using the guidelines set forth in NIST Special Publication 800-171, Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations.

• Comply with DFARS 252.204-7012 Safeguard Covered Defense Information and Cyber Incident Reporting (Oct 2016). This subpart applies to contracts and subcontracts requiring Contractors and subcontractors to safeguard covered defense information that resides in or transits through covered Contractor information systems by applying specified network security controls. It also requires reporting of cyber incidents. The subpart does not abrogate any existing Contractor physical, personnel, or general administrative security operations governing the protection of unclassified DoD information, nor does it impact requirements of the National Industrial Security Program.

9.5 Operations Security (OPSEC)

The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. Critical Information is defined as information about USAF missions or activities the adversary needs to achieve their goals.

The Contractor shall:

• Ensure compliance with Department of Defense Directive (DODD) 5205.02E, DoD Operations Security (OPSEC) Program, DODM 5205.02-M, DoD Operations Security (OPSEC) Program Manual, AFI 10-701, Operations Security, and/or other applicable USG security regulations including procedures to protect classified and/or CUI, USG programs and/or programs.

• Ensure Contractor personnel who perform work on geographically separated locations or another government facility comply with the OPSEC procedures of the facility.

• Implement security requirements as listed in the unit’s OPSEC Plan, which will be provided…