Appendix II RFP Questions.xlsx
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- 74330222R0016
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Sheet1
| ABMC Multi-country Payroll RFP Requirements | |
| 3.1 Payroll Service | |
| A. | Confirm that you provide a comprehensive suite of payroll managed services for the countries listed in this RFP, covering the full payroll cycle including calculation, payment, reporting and employee service. Indicate where there are gaps in country/service capability. |
| B. | With reference to the country list in this RFP, indicate in which countries (if any) you engage a third-party to provide the service on your behalf. |
| C. | If you use partners, specify whether all interactions be managed centrally through you or if ABMC deal directly with the partner eg for provision of HR data, employee queries. |
| D. | If you use partners, please provide brief details of your selection process, governance model and integration policy. |
| E. | With reference to the country list in this RFP, indicate in which countries you provide lodgements services to local government authorities. |
| F. | With reference to the country list in this RFP, indicate in which countries you manage disbursements to authorities. |
| G. | Confirm that you will prepare all the legal & statutory reports for all the countries listed in this RFP. |
| H. | Confirm that you can provide a Time & Attendance service for all the countries listed in the RFP, and that timekeeping duties can be managed on behalf of other employees. |
| I. | Indicate whether you can provide a central employee system of record and how changes to this system are managed. |
| J. | Confirm that you can provide electronic pay slips for all countries listed in this RFP. |
| K. | Provide details of any additional optional services that have not been covered already in your response. (Please include only services that you think may suit ABMC's business requirements.) |
| L. | Please describe your technology platform, including architecture, interfaces, portal (please note that reporting requirements are addressed elsewhere in this RFP). Provide detail by country where relevant. |
| M. | Explain to what degree your system can be configured to suit ABMC's specific business requirements (as opposed to being customized). |
| N. | Confirm your ability to generate an International Treasury Services (ITS) file to meet ABMC's requirements as detailed in Appendix III. |
| O. | Confirm your ability to generate a GL output file to meet ABMC's requirements as detailed in Appendix IV. |
| P. | Describe for each of the countries in this RFP how you propose to provide disbursements. Be specific on 3rd party involvement, escalation process, cut-off times, governance, communication channels. |
| Q. | Describe the business reporting capability of your proposed service including consolidated reports, standard reports, custom reports, self-generated reports, to include reports from the Time & Attendance solution. Explain the degree of data consolidation you are able to offer. |
| R. | Indicate any known constraints by country to your payroll service including date constraints, gross-ups, and retro calculations. |
| S. | Describe how payroll cut off times are determined |
| T. | Describe your out-of-cycle pay run process - be specific on roles and responsibilities, and cut-off times. |
| U. | If appropriate, provide details of how you manage multiple country payrolls from shared service locations, including the knowledge and qualifications of SSC staff. Also indicate the range of languages your service team can provide support in. |
| V. | Describe how your proposed service will support new hires and terminations. |
| W. | Describe your year end process, including roles and responsibilities and timelines. |
| X. | Describe your process for managing and escalating employee and corporate customer service queries. |
| Y. | Indicate whether English language support is provided for and in each country. |
| 3.2 Controls and compliance | |
| A. | Provide details of your legal and statutory change process, with specific details on how you would communicate changes to the client. |
| B. | Indicate whether it is possible to provide a report itemizing all changes to pay items per employee in an audit log. |
| C. | Describe the encryption standard and methodologies you use to protect your customer data, including during transport, storage and processing. |
| D. | Provide an overview of your data storage, back-up and protection procedures, and record management procedures. |
| E. | Provide your company's current Service Level Agreements. |
| F. | Outline your information security policy including compliance with ISO 17799, or any other relevant information security standards, security policies, and system security plans. |
| G. | Confirm that you will meet the data protection & privacy laws of each country outlined in this RFP. |
| H. | Outline your Business Continuity Plan for the countries listed in this RFP. |
| I. | Provide a copy of your SSAE16 audit report if you have such an audit. |
| 3.3 Implementation | |
| A. | Provide details of your project management approach, including standard project management methodologies used by your team. |
| B. | Outline an indicative implementation timeframe/time range per country, using the countries/employee populations listed in this RFP. Include any assumptions, and factors that could delay this. |
| C. | Describe your ability to transfer/import personnel and year-to-date payroll data from other payroll services. |
| D. | Indicate whether you would ready to outline the experience of project managers and project team members that you anticipate working on this project, based on the country list in this RFP. |
| E. | Describe your blueprinting/UAT testing/parallel running processes, including details of the script design and verification. |
| F. | Describe the transition process between the project team and sustaining (as the project team disengages). |
| G. | Please describe the level of training that will be given pre-implementation, during and post-implementation. |
| 3.4 Pricing | |
| A. | Provide price per monthly payslip, ongoing costs per cycle (bi-weekly or monthly), and year-end costs for each country in this RFP |
| B. | Provide the Implementation (including integration) cost per country for your proposed service, to include transferring data from ABMC's current provider. |
| C. | Provide the price to implement the ITS and GL files as specified in Appendix III and IV. |
| D. | Provide the cost structure used for change requests, for example adding new pay codes, or configuring non-standard reports |
| E. | Indicate if there is a charge for out-of-cycle pay runs or distribution of year-end forms |
| F. | Outline all training included as part of the implementation costs and any additional training costs that could be incurred |
| G. | Outline any other costs that may not have been included in the above questions. |
| H. | Please outline any annual increases that may not be included in your ongoing fees e.g. consumer price index increases |
| 3.5 Qualification and Reputation | |
| A. | Provide appropriate information on your company's funding and financial health. |
| B. | Indicate where your company is headquartered. |
| C. | Provide information on the size of your multinational client base, relevant demographics (eg industry type) and scope of services being provided. |
| D. | Indicate how long you have been providing multi-country payroll services. |
| E. | For each of the countries listed in this RFP, list the countries where you have live clients, and indicate whether employee populations are of a similar size to those outlined in this RFP. |
| F. | Provide the names and contact information of at least three clients who are willing to provide a reference on your service. |
| 3.6 Governance | |
| A. | Describe your overall governance model, including communications, escalation, change management and conflict resolution. |
| B. | Provide details of the proposed account management structure that you will put in place for our relationship: be specific about the roles and responsibilities. |
| C. | Give details of your performance management, measurements & review process for both implementation and sustaining. Provide samples of the indicators and measures used. |
| D. | Describe how manual forms are handled in your proposed solution, e.g. court orders, etc. |
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