Appendix E Offeror Technical Proposal.docx

Request for Proposal Number: RFP DAAA 2027000007 Title: Security Guard Services Appendix E:

Offeror’s Technical Proposal

Offeror Name:

Instructions: Please respond to each section below by writing your response in the box listed below the “Offeror’s Response” heading. If an image or other inclusion cannot be included in the box due to formatting issues, Offerors may include that image/document as an attachment, but it must be clearly labeled as corresponding to that particular Offeror’s Response. Offeror’s responses to these evaluation questions will be evaluated and scored by evaluators as detailed in Section 7 of the RFP.

Offeror’s proposal will consist of answering the following questions:

Mandatory Requirement Provide details that demonstrate how Offeror meets the mandatory requirement of being a security company with licensed security guards. CDE is NOT soliciting individual, temporary hourly leased workers.

Offeror’s Response: Please fill in your response below.

Organizational Experience Provide a detailed description of the Offeror’s experience, including the number of years, providing security guard services, specifically addressing the following questions:

a. Will Offeror assign two consistent guards to CDE so that CDE has guards who are familiar with CDE’s building, processes, and staff? Provide at a minimum three (3) descriptions of security guard assignments that Offeror has performed in the past or presently. These descriptions should include: the name of the client, contact person (to be considered a reference), address, telephone number, a brief description of the services provided, and the performance period dates.

b. Have you ever failed to provide a security guard to a client for more than four (4) hours? What was the reason? How long did you leave the client without the security guard? How did you remedy the situation?

c. Have you ever sent a security guard to a business without completing a background check?

d. Have you ever been terminated from a contract? If yes, please explain the reason for the termination.

CDE’s evaluation team, at its sole discretion, may contact these references as part of the evaluation of the vendor’s experience.

Personnel

a. Will Offeror assign two consistent guards to CDE so that CDE has consistent guards who are familiar with CDE’s building, processes, and staff?

b. Confirm whether Offeror will be able to provide two security guards for the hours of 7:30am – 4:30pm for one security guard and 8:30am to 5:30pm for the second security guard, Monday through Friday.

c. Will Offeror’s assigned security guards be able to perform the duties listed in the statement of work? Are there any other duties that Offeror proposes that their security guards could perform for the cost bid by Offeror?

d. Provide a detailed explanation of how the Offeror will provide two security guards who both have the qualifications listed in Section 4.2.2.3. Provide any other certifications, licenses, and qualifications (beyond those listed in Section 4.2.2.3.) that the Offeror will require of its security guards before placing such a guard at CDE. Explain the number of security guards that Offeror has available that meet the qualifications listed in Section 4.2.2.3. If Offeror knows of the guards who will be assigned to CDE, provide those two guards’ resumes. If there are multiple guards that could be assigned, based on CDE’s preference, provide all such guards’ resumes.

e. Describe the trainings that Contractor will provide to any security guard to be placed at CDE. Include the title of the training, the length of the training, and a description of the training. Address the trainings listed in the statement of work and additional trainings provided. Explain the frequency of those trainings, for example if there are refresher trainings that happen throughout the year.

f. Provide Offeror’s Back-Up Staffing Plan: For example, if the guard assigned to CDE is sick or on vacation, how will Offeror provide a back-up to ensure coverage? How long will it take to get a back-up guard assigned if the security guard calls in sick that morning?

g. What is Offeror’s turnover rate regarding security guards?

Performance Monitoring Performance Monitoring: How will Offeror ensure that the security guards assigned to CDE is performing their work in a professional and satisfactory manner? For example, does Offeror use performance evaluations, and if so, what do they measure and how often? Does Offeror send a supervisor to check in on the guard, perform a uniform inspection, provide competency tests or trainings, or perform other activities to ensure that the assigned security guards are performing up to standards? When Offeror finds that a security guard is not performing up to standards, what corrective actions does Offeror use? Confirm that Offeror understands that CDE may, in its sole discretion, require that a security guard be removed from the Post at any time, for any reason and that the removal of a security guard shall not relieve the Contractor of its obligations under the Contract.

Price Offeror shall fully complete Exhibit D – Pricing Worksheet in its entirety Confirm that Offeror has fully completed Exhibit D.

Offeror’s Response: Please check box below to confirm Offeror completed Exhibit D.

Offeror Agrees they have fully completed Exhibit D: ☐ image1.png