Appendix D - 2023 Carlyle Lake Gate Attendant Handbook.docx

APPENDIX B

CARLYLE LAKE

CAMPGROUND

GATE ATTENDANT HANDBOOK

ST. LOUIS DISTRICT

U.S. ARMY CORPS OF ENGINEERS

APPENDIX B

GATE ATTENDANT HANDBOOK

TABLE OF CONTENTS

SECTION TITLE

A. APPEARANCE AND CONDUCT

B. CAMPER REGISTRATION

C. COLLECTED FEES AND TRANSMITTAL OF FEES

D. AMERICA THE BEAUTIFUL (ATB) SENIOR PASS, AMERICA THE BEAUTIFUL (ATB) ACCESS PASS, GOLDEN AGE PASSPORT, AND GOLDEN ACCESS PASSPORT

E. DAY USE FEES AND USACE ANNUAL PASSES

F. VISITORS, SIGHTSEERS, PICNICKERS, BEACH USERS

G. OTHER POWER-DRIVEN MOBILITY DEVICES (OPDMD) AKA GOLF CARTS

H. CAMPGROUND REGULATIONS

I. RESERVATION OR CAMPER ISSUES

J. RADIO USE

K. HANDOUT MATERIALS

L. LOST AND FOUND

M. THEFT AND ROBBERY

N. MISCELLANEOUS GUIDELINES

O. FEM WORD ORDERS

P. REFUNDS

Q. RESERVATIONS

R. CAMPGROUND STATUS CHECKS

S. R1S

SECTION A

APPEARANCE AND CONDUCT

As a Gate Attendant, you are, in most cases, the first-person visitors will see when they arrive at the campground. And, as you have heard many times before, the impression you create at that first meeting will form the opinion campers have of not only the lake, but also the Corps of Engineers. Everyone likes to be treated courteously and visitors to the lake are no exception. The public is, after all, paying for the facilities at the lake and rightfully expects to be treated in a friendly manner. The following are some things to keep in mind when meeting the public:

1. Treat each person like you're glad to see them, but don't overdo it! Everyone likes a friendly greeting.

2. Know your job. Answer questions courteously. If you don't know the answer, say so ... but tell the visitor you'll find out and give them an answer if they will check back with you later. Don't give out wrong information!

3. You should be friendly even if you are having a bad day. Remember that an important part of your job is to provide services in a manner which helps make each visitor's stay as enjoyable as possible.

4. Another important factor in meeting the public is your own personal appearance.

a. Gate Attendants are required to wear a uniform while on duty in fee booth. The attendant uniform will be a plain red collared shirt. (Note: uniforms will not be provided by the government). Open toed shoes or sandals will not be allowed.

b. Clothing must be neat in appearance and appropriate for meeting the public.

c. Wear nametag for identification during working hours. It will be provided by the Government.

5. Smoking is not permitted in the fee booths. If you smoke, do it discreetly outside the fee booth, away from the presence of visitors.

6. Alcohol and/or drugs (except prescribed medications) must not be consumed for eight hours prior to nor during duty hours. If you have a serious medical condition or if you are taking prescribed medications, which might affect your job performance, be sure to inform the Ranger Staff. Also, make them aware of any possible side effects from the medication.

7. Except when making campground rounds and for calls of nature, the Gate Attendant shall remain within hearing distance of the communication equipment in the fee booth during scheduled working hours. Leaving the fee booth for lunch is not permissible. Any time you do leave the fee booth unattended, lock it securely.

8. All vehicles used by attendants as a Park Attendant shall be in good condition and must be registered and licensed and the operator must possess a valid license. Park Attendants are required to provide proof of insurance for approval by the Project Manager. Golf Carts or Utility Vehicles that cannot be licensed in accordance to state regulations will not be permitted.

9. You are not permitted to bring an unauthorized relative or friend to work with you, or have anyone else help you or keep you company in the fee booth. You are the only one authorized to be in the fee booth except rangers or other Government employees on official business. Do not encourage long-term visits with anyone.

10. Keep the fee booth neat and orderly. The impression one gets when walking into a messy place of business is not favorable. Only necessary information should be posted on the bulletin board inside the fee booth. Nothing will be affixed to the inside walls of the fee booth.

11. How you spend your time during off duty hours is essentially your business, but you must remember that you are subject to the same rules as our visitors. Unless you receive permission from the Project manager or representative, avoid actions that would constitute violations of Corps regulations. The public observes the actions of gate attendants. You will be expected to always set a good example for our visitors.

12. When incidents, accidents, fires, or fatalities occur in the campground, or even at other places around the lake, you may be the first to be questioned by reporters, insurance investigators, or curious visitors. Normally you should refer all inquiries to the project management office. Personnel in the office should know the whole story and be best informed on these situations. If you know something that the project management office doesn't know - tell them, not members of the general public.

13. ALWAYS CONTACT THE LEAD RANGER OR SHIFT RANGER IF THERE HAS BEEN AN ACCIDENT, INJURY, OR EMERGENCY SERVICES ARRIVE TO RESPOND TO AN INCIDENT.

14. Always lock the door to the fee booth securely while in and leaving the fee booth. The door of the fee booth should not be unlocked for any reason. You are not permitted to possess or use firearms of any type in conjunction with your duties as a Gate Attendant

15. Household pets may be permitted in the campground however attendants are responsible to provide vaccination records and all pets must be approved by the Project Manager. Animals will not be allowed in fee booths or other government facilities. Dog pens, poultry cages, or similar facilities for the raising of animals will not be permitted. Pets shall be under physical restraint at all times.

16. The use of personal radios and televisions in the fee booth must not interfere with your duties as a Gate Attendant. Such items will be placed in inconspicuous locations. The project electrician will perform any wiring or installation of antennas for these items only after consultation with and approval by the Contracting Officer's Representative.

SECTION B

CAMPER REGISTRATION

The following is an example of a typical, everyday registration, (what should happen if all goes well).

1. When visitors arrive and indicate they wish to camp in your area, inform visitors that all sites are reservable and can be reserved the day of arrival.

2. Every registered occupant must be informed of the rules and regulations. Explain to them that the informational packets include these, then offer the camper an information packet containing:

a. A Title 36 Pamphlet

b. A Park Information Guide

c. A map of the lake (if requested by the visitor)

f. Interpretive or other handouts provided by the project management office

g. Any other materials as directed by the Contracting Officer's Representative.

3. If the arriving camper has a reservation, confirm ID, confirm any applicable discount pass, record vehicle license info on provided documentation, provide vehicle/post tags (see section 6), and offer them the items listed in section 2, and let them enter the campground. You can check in camper at that time.

4. Give walk-in campers the following instructions:

a. Provide camper with R1S reservation info sheet (explaining QR code/website/phone number). Explain the process and policy in regard to the individual campground along with the registration process.

b. Inform camper once a reservation is secured and their camping equipment is on site they must to return to the fee booth to check-in.

c. When the camper returns to the fee booth, complete the steps outlined in section 3.

5. If the computer is not working contact a Ranger. If they already have a reservation, proceed with providing customer with handouts and vehicle/post tags. You will check-in their reservation online when computer is back up.

6. Give the camper a Vehicle Pass (LMS FORM 338). Vehicle passes may be different colors for different campgrounds. On the vehicle pass, write with a black magic marker:

a. The initials of the campground

b. The campsite number

c. The check-out date (if required)

d. See example on page 9

7. Instruct the camper to hang the vehicle pass on the rear-view mirror of their vehicle so it can be read from outside the front of the vehicle.

8. If campers have additional vehicles present, issue additional passes at that time. If not present, inform camper to notify Ranger that additional passes are needed during non-booth hours. PLEASE: Remember to advise the drivers that the additional vehicles must be parked on their campsite or in a designated parking area.

9. Fill out a Yellow Post Tag (LMS FORM 617).

a. Fill out campground initials, site number, and PAID Stamp (example on page 10). Give this card to the camper with instructions to place it in the metal slot on the site post in front of their campsite.

b. Use a black magic marker to fill out the yellow tag and the vehicle pass.

10. As you might guess, all doesn't always go well. The following are some suggestions and things to remember:

a. Make sure to inform campers the best way to pay for and reserve sites is to do so online or over the phone as soon as possible and not to wait for the fee booth to open. Waiting for the fee booth to open to make a reservation may cause campers to lose the site they want because someone else has reserved the site while they were waiting.

b. If your records say a site is taken, it is taken! Don't give a site to someone else unless you know FOR SURE the site has been vacated. This should not be an issue with a live 100% reservable system. If you cannot confirm someone has officially left early, do not check them out until receiving approval from a ranger.

c. Tell the campers they must drop yellow post tag and/or vehicle hang tag in the drop box when they leave the campground or notify fee booth if open. Make this check out policy very clear.

d. A responsible person in the camping party must register for the campsite. No camper shall have more than 1 campsite listed under their name as primary occupant once said camper has arrived. For example, R1S will allow up to 4 different campsites reserved under 1 name; each campsite needs to have its own primary occupant listed at time of check-in.

e. It is very important to offer/present the campground regulations to all campers and visitors. MAKE SURE THIS IS DONE! If we should have to write a citation to an individual for violation of one of our regulations, our case will be greatly hindered or perhaps even thrown out of court if the violator has not been informed of the regulations through the handout procedure. Your role in this is extremely important. Please see to it that each group gets copies of the campground regulations.

f. Refunds - See Section P of this Appendix.

g. Camper moving - Sometimes a person camping in one campground has paid for a week or so and for some reason decides to move to a different campground on the lake. This is possible. You cannot check availability of another campground from your fee booth, but camper can check site availability and create a reservation in the different campground using their smartphone via the R1S website/app/phone line. Camper will have to first create a new reservation in the new campground. Once this is completed you can check-out the current existing reservation. A refund will be processed for the camper thru R1S for the amount of the unused fees in the original campground.

h. If a camper wants to move from one site to another within the same campground, the following steps must be followed. The customer can either create an additional reservation for the new site on their smartphone or come back up to the fee booth to transfer their reservation to the new site; however, inform them they have a chance of being bought out from the site in the time it takes them to return to the fee booth. Once they have a reservation on the new site, they can bring their original yellow tag, their camping receipt, and all their vehicle passes with them back to the fee booth to check in on the new site. Collect the existing passes and give them new vehicle passes and yellow post tag. How to transfer sites in R1S will be discussed during R1S computer training.

i. Fees are assessed on a camping site basis. At Carlyle Lake the majority of campsites are classified as single capacity sites. The only exceptions are designated double capacity sites.

(1) Single capacity sites are limited to one recreational vehicle and three tents. If no recreational vehicle is on the site, a maximum of four tents is permitted.

(2) Double capacity sites are limited to two recreational vehicles and six tents, one recreational vehicle and seven tents, or if no recreational vehicle is on the site, a maximum of eight tents is permitted.

(3) The maximum number of people permitted to stay overnight on a single capacity site is eight. Up to sixteen people are permitted to stay overnight on double capacity sites.

j. An America the Beautiful Senior Pass, an America the Beautiful Access Pass, a Golden Age Passport, or a Golden Access Passport entitles the bearer to a 50% reduction in use fees. They may be used only by the person to whom they were issued. Do not accept passports from anyone unless they are the registering party, are the individual to whom the passport was issued, and will be camping overnight on the site.

k. If you believe someone is using someone else's passport and/or is coming to the campground to register and receive the 50% discount for someone else refer the problem to a ranger.

l. It is okay to request additional identification from a camper to verify that they are the person to whom an America the Beautiful Senior Pass, an America the Beautiful Access Pass, a Golden Age Passport, or a Golden Access Passport was issued.

m. If you have a question regarding an individual’s pass qualifications for America the Beautiful Access Pass or a Golden Access Passport contact a ranger immediately.

11. It is important to realize that changes may occur to the forms and/or adjustments to the process may occur over the duration of the contract period. Any changes to forms, pass systems, or the R1S system will be relayed to the gate attendant through training coordinated by the COR or designated project representative

Sample: VEHICLE PASS

Sample: YELLOW TAG

Sample: Reservation Tag

Sample: Registration Card

SECTION C

COLLECTED FEES AND TRANSMITTAL OF FEES

NOTE: Transmittal of fees and remittance procedures will be covered in detail during R1S computer training.

1. A Gate Attendant is responsible for collecting the proper fees in accordance with the approved fee schedule. Your agreement may be terminated by the Project manager or their representative in the event of unbalanced receipts, unaccountable receipts, and/or unbalanced funds.

2. No cash or check payments are accepted; only credit/debit card payments are accepted. In no way will gate attendants write down or save credit card information for any reason.

3. In the event of an error resulting in an unbalanced shift or deposit, (total receipts do not equal total funds), the Contractor must inform the lead ranger. The shift in question may be closed, but do not balance the closed shift & do not create a deposit until instructed to do so by COR. Provide the lead ranger with the shift ID and order ID numbers with the discrepancy and a brief description of the issue. COR will provide instructions on how to balance shift and create deposit.

SECTION D

AMERICA THE BEAUTIFUL (ATB) SENIOR PASS, AMERICA THE BEAUTIFUL (ATB) ACCESS PASS, GOLDEN AGE PASSPORT, AND GOLDEN ACCESS PASSPORT

1. America the Beautiful Senior Passes are available to persons aged 62 and older for either $80.00/lifetime pass or $20.00/annual pass. They may be purchased at the campground fee booths and the Carlyle Lake Visitor Center. Additionally, they can also be purchased through the mail or at federal installations managed by the U.S. Army Corps of Engineers, National Park Service, the US Fish & Wildlife Service, the US Forest Service, the Bureau of Land Management, or the Bureau of Reclamation. America the Beautiful Senior Passes are also available via the Internet through the USGS website. An application can be downloaded at the following weblink: http://store.usgs.gov/pass/senior_pass_application.pdf. The application can be filled out and mailed in to receive the card via mail. This will cost an additional $10 processing fee.

2. America the Beautiful Access Passes are available to Americans with disabilities that are eligible for benefits under federal programs. America the Beautiful Access Passes are free of charge and are available at the campground fee booths and the Carlyle Lake Visitor Center. Additionally, they can also be purchased through the mail or at federal installations managed by the U.S. Army Corps of Engineers, National Park Service, the US Fish & Wildlife Service, the US Forest Service, the Bureau of Land Management, or the Bureau of Reclamation. America the Beautiful Access Passes are also available via the Internet through the USGS website. An application can be downloaded at the following weblink: http://store.usgs.gov/pass/senior_pass_application.pdf. The application can be filled out and mailed in to receive the card via mail. This will cost an additional $10 processing fee.

3. Additional installations in and around Illinois where America the Beautiful Passes may be obtained include Lincoln’s Home in Springfield, the Arch in St. Louis, Crab Orchard National Wildlife Refuge near Carbondale, the Shawnee National Forest in Southern Illinois, and the George Rogers Clark Memorial in Vincennes, Indiana. In addition, America the Beautiful Senior Passes may be purchased at the National Great Rivers Museum in Alton, Illinois

4. America the Beautiful Senior Lifetime Passes and America the Beautiful Access Passes are lifetime passes and need not be renewed unless lost, stolen, or damaged. America the Beautiful Senior Passes are valid for year from the month of the date that they were issues and will need to be renewed annually.

5. Golden Age Passports and Golden Access Passports are no longer available. However, Golden Age Passports and Golden Access Passports which were issued previously are still honored at Corps of Engineers projects.

6. Golden Age Passports and Golden Access passports are lifetime passports and need not be renewed unless lost, stolen, or damaged.

7. If at any time a Golden Age Passport is lost or stolen, it can only be replaced though the purchase of an America the Beautiful Senior Pass. If at any time a Golden Access Passport is lost/stolen, it can be replaced with an America the Beautiful Access Pass by providing proper proof of disability as required in any Access pass issuance. If a Golden Age/Access Passport is damaged it can be replaced by an America the Beautiful Senior Pass or an America the Beautiful Access Pass free of charge to the customer. The existing damaged pass must be collected and removed from service (attached with paperwork).

8. America the Beautiful Senior Passes, America the Beautiful Access Passes, Golden Age Passports and Golden Access Passports entitle the bearer to a 50% reduction of use fees at Federal areas where camping fees are charged (this does not include State Parks). The 50% reduction for these passports will apply to the total use fee, but not to any service fee through R1S.

9. America the Beautiful Senior Passes, America the Beautiful Access Passes, Golden Age Passports and Golden Access Passports also entitle the bearer to full coverage of Day Use Fees.

10. Do not confuse the America the Beautiful Senior Passes (Annual & Lifetime), America the Beautiful Access Passes, Golden Age Passports and Golden Access Passports with the America the Beautiful Annual Pass. Any person can buy an America the Beautiful Annual Pass which entitles the holder to enter, without charge, any Federal installation which charges an entrance fee. Since there are no entrance fees charged at any Corps of Engineers projects, America the Beautiful Annual Passes Passports are not valid for camping at Corps of Engineers projects, they are however valid for day use access with no additional fees.

11. When a visitor uses an America the Beautiful Senior Pass, America the Beautiful Access Pass, Golden Age Passport or Golden Access Passport for a campsite registration, that pass must be present at check-in and verified by Gate Attendant to match bearer’s name and passport # with reservation. If a discount pass is used, the holder of the that pass must be the Primary Occupant.

12. America the Beautiful Senior and Access Passes and Golden Age and Golden Access Passports may only be used by the person to whom they were issued. If you are in doubt as to whether or not the person who presents a pass or passport to you is actually the one to whom it was issued, ask for identification to verify the fact. Report any problems to a ranger.

13. Do not allow the holder of an America the Beautiful Senior or Access Pass or a Golden Age or Golden Access Passport to register and/or pay for any campsite other than the one they will actually be staying on overnight.

14. If a visitor is entitled to, but does not have an America the Beautiful Senior or Access Pass or Golden Age or Golden Access Passport, they will not receive the 50% discount unless they obtain an America the Beautiful Senior or Access Pass before they pay their camping fee or Day Use Fee.

15. America the Beautiful Senior and Access Passes and Golden Age and Golden Access Passports may be used when paying fees for a group campsite only if every person in the group has an America the Beautiful Senior Pass, an America the Beautiful Access Pass, a Golden Age Passport, or Golden Access Passport. Group campsites are reservable through R1S, but gate attendants cannot make reservations for customers. Customers must make their reservation online or call reservation hotline.

16. You will use the R1S computer to sell the ATB passes. Detailed instructions for this process will be provided to you during R1S computer training.

FEDERAL LAWS AND AGENCIES

PROVIDING BENEFITS TO DISABLED PERSONS

Office of Personnel Management

Title 5 U.S.C. Sec. 8337, Disability Retirement.

Veterans Administration

Title 38 U.S.C. Chapter 11, Compensation for Service Connected Disability.

Department of Labor

Title 30 U.S.C. 901 Federal Coal Mine Safety and Health Act.

Title 33 U.S.C. Sec. 901 Longshoremen's and Harbor Workers Compensation Act.

Title 5 U.S.C. Sec. 8901 et seq., Federal Employees Compensation Act.

Title 42 U.S.C. Sec. 1651 etseq, Defense Base Act.

Title 36 D.C. Code 501, D.C. Workmen's Compensation Title 43 U.S.C. Sec. 8171 Non-Appropriated Funds Instrumentality Act.

Social Security Administration

Social Security Act:

Title 2 U.S.C. Sec. 200-233 Disability Title 16 U.S.C.

Sec. 1601-1634, Special Supplementary Income.

Federal Coal Mine Safety and Health Act:

Title 4 U.S.C. (all sections), Black lung

Railroad Retirement Board

Railroad Retirement Act:

Sec. 2(a)(1)(V) Total and Permanent Disability

Department of Education

Rehabilitation Act:

Title 1 U.S.C. (all sections) Rehabilitation Vocational Services.

Title 2 U.S.C. Part B Independent Living Centers.

Sample: AMERICA THE BEAUTIFUL SENIOR PASS

Sample: AMERICA THE BEAUTIFUL ACCESS PASS

Sample: GOLDEN AGE PASSPORT

Sample: GOLDEN ACCESS PASSPORT

MILITARY DISCOUNTS AND PASSES

1. Service men and women - Army, Navy, Air Force, Marines, Coast Guard, and activated National Guard and Reserves, and their dependents as well as veterans who present the America the Beautiful Annual Military Pass will receive a fee waiver to USACE-managed day-use areas (boat launches and swimming areas). The Military Pass, which is free, may be obtained in person at locations offering America the Beautiful issuing services.

2. Military members and their dependents may also present a Department of the Defense Identification Card or Common Access Card (CAC) to receive the day-use fee waiver at USACE-managed day-use areas.

3. Veterans may also present a DoD ID or CAC card, Veteran Health Identification Card (VHIC), Veteran ID (VIC), or Veteran’s Designation on a state-issued driver’s license or ID card to receive the day-use fee waiver at USACE-managed day-use areas.

4. In a separate effort, USACE will continue to waive camping fees for active duty military members and their dependents on mid- or post-deployment leave. To qualify for a camping fee waiver at a USACE-managed campground, a member or dependent must present the new Military Pass or CAC and a copy of their mid- or post-deployment (reintegration) leave orders. Camping fees are waived on a walk-up and space available basis, as well as for reservations made through the National Recreation Reservation Service call center at 1-877-444-6777. However, fees will not be waived for on-line reservations made through the on-line website, www.recreation.gov.

SECTION E

DAY USE FEES AND USACE ANNUAL PASSES

1. As authorized by the Omnibus Budget Reconciliation Act of 1993 (Public Law 103-66), the Corps of Engineers collects Day Use Fees at developed swimming beaches and for the use of developed Corps of Engineers operated boat ramps. The fees are as follows:

Beaches: $5.00/vehicle/day

Boat Ramps: $5.00/day

Annual Pass: $40.00 per year – Good for 1 year from the month of purchase

No charge for children sixteen (16) years of age and under

2. Annual passes are available for a fee of $40.00. An annual pass is good for one year from the month of purchase. Examples:

a. An annual pass purchased on the first of April in one year is good through the end of April of the following year.

b. An annual pass purchased on the 30th of April in one year is good through the end of April of the following year.

3. Procedures for issuing an annual pass:

a. An annual pass consists of a hang tag for the inside rear-view mirror of the vehicle with a month sticker and a year sticker affixed to the hang tag. The month and year tags signify the date the annual pass will expire. If you sell an annual pass in June of 2021, the purchaser will receive a hang tag with a JUN month sticker, and a 22 year sticker.

b. Hang tags, month stickers, and year stickers will be provided to all gate attendants by the project management office.

c. The year stickers, which come in books of 30, are accountable property.

d. Each annual passbook contains a customer copy receipt attached with year sticker, a remittance copy, and a record copy. A receipt must be filled out for each pass sold. These receipts are carbonized so they will write through to all copies. If an individual wishes to purchase more than one annual pass at the same time a separate receipt must be filled out for each one.

e. When the receipt is filled out, the customer copy is given to the individual purchasing the pass, the original is attached to the campground copy of the R1S receipt, and the record copy remains in the book. NOTE: Make sure that the number on the pass and the number on the receipt are the same before filling out the receipt.

f. The book with all the record copies will be turned in to the Contracting Officer's Representative after all the passes have been sold from that book.

g. You will use the R1S computer to sell the annual passes. Detailed instructions for this process will be provided to you during R1S computer training.

4. An annual pass may be used in any vehicle as long as the person to whom the pass was issued is a passenger in the vehicle.

5. An annual pass permits the holder and all accompanying passengers to use the swimming beaches and boat ramps at all Corps of Engineers projects nationwide without paying an additional Day Use Fee. These passes are available at the Carlyle Lake Project Office, all Corps of Engineers campground entrance stations, and at the Automated Fee Machines located in project day use areas and boat ramps.

6. One annual pass may not be used to cover the Day Use Fees for the launching of two different watercraft using two different vehicles at the same time on the same day. Launching two watercrafts using two vehicles at the same time on the same day requires two annual passes or one annual pass and the payment of one $5.00 Day Use Fee or the payment of two $5.00 day use fees.

7. Holders of America the Beautiful Passes and those with Golden Age Passports or Golden Access Passports require no additional payment, these passes cover all day use fees. These passes must be displayed using a rearview mirror cardholder or displayed face up on the dashboard.

8. Any person using an annual pass which was issued to another person or any person attempting to use one annual pass for two vehicles at the same time on the same day is guilty of “Failure to Pay Day Use Fees” and may be cited under Title 36, Section 327.23c. for that violation.

9. Campers currently registered in Corps of Engineers campgrounds are entitled to use any day use facility without paying a day use fee. The vehicle pass and their camping receipt will serve as their day use permit.

Sample: ANNUAL DAY USE PASS HANG TAG

Sample: ANNUAL DAY USE PASS RECEIPT

Sample: ANNUAL PASS YEAR STICKER

SECTION F

VISITORS, SIGHTSEERS, PICNICKERS, BEACH USERS

Visitors to registered campers and sightseers are permitted to enter the campground at any time. Guidelines for handling visitors and sightseers are as follows:

1. A potential visitor must state the name of the person they plan to visit.

2. Check your records to determine if that person is camping in your park.

3. Be sure to tell the visitors that if there isn't room to park on the pad at the campsite they are going to visit, they will have to place their vehicle in a designated parking area. Tell them parking on vacant campsites is not permitted.

4. If the people the visitor want to see aren't registered in the campground where you are working, they may be in one of the other campgrounds around the lake. Visitors sometimes get mixed up and look for people in the wrong campground. If they insist the people they are looking for are camping at the lake, check via radio to see if the people might possibly be camped in a different campground. This situation occurs quite often.

5. Sightseers may only park in designated parking areas. They may not park on vacant campsites, on the grass, or on roadways. They may ask for handouts such as maps or park information guides. Campground maps are very limited so only issue 1 campground map per vehicle of sightseers.

6. Picnickers may not picnic in a campground just as campers cannot camp in a picnic area. Campsites and associated facilities are intended for the use of campers, not picnickers. Refer picnickers to day use area facilities such as picnic shelters.

7. Picnic shelters are available to be reserved online at www.recreation.gov, via Recreation One Stop mobile app, or by phone 877-444-6777. Picnic shelters cost $30 per day. Shelters which have not been reserved may be used on a first-come, first-served basis. (Shelter hours are 8:00 a.m. to sunset daily).

SECTION G

OPDMD (OTHER POWER-DRIVEN MOBILITY DEVICE) AKA GOLF CARTS

In 2020 the USACE, St. Louis District implemented a policy to allow Other Power-Driven Mobility Devices (OPDMD) on district property. The following is an outline of that policy. It is important to note that these devices are only allowed with an approved permit issued by the project office. The permits are valid for the entire district.

1. Other Power-Driven Mobility Devices: Any mobility device powered by batteries, fuel, or other engines – whether or not designed primarily for use by individuals with mobility disabilities – that is used by individuals with mobility disabilities for the purpose of locomotion, including golf cards, electronic personal assistance mobility devices, such as the Segway PT, or any mobility device designed to operate in areas without defined pedestrian routes, but that is not a wheelchair within the meaning of Title 28 C.F.R. 36.104.

a. Operation of OPDMDs are prohibited on USACE-MVS Property, except when all of the following are met:

i. Brakes

ii. Steering Apparatus

iii. Tires

iv. Rearview Mirror

v. Red reflectorized warning devices in the front and rear

vi. A “slow moving” emblem on the rear of the OPDMD or a bicycle safety flag, which extends not less than seven feet above the ground, is reflective for 300-yards, and attached to the rear of the OPDMD

vii. A headlight that emits a white light visible from a distance of 500 feet to the front.

viii. A tail lamp that emits a red light visible from at least 100 feet from the rear.

ix. Brake Lights

x. Turn Signals

b. The person operating the OPDMD has a valid driver’s license issued in his or her name by the Secretary of the State or by a foreign jurisdiction.

c. The OPDMD shall be operated in accordance with manufacturers recommendations.

d. The OPDMD has liability insurance.

i. The operator of the OPDMD shall provide proof of liability insurance for the operation of the OPDMD on public roadways.

ii. Most homeowner’s insurance policies do not cover OPDMD operation on public roadways. The operator shall provide written proof that the OPDMD has liability insurance for operation on public roadways. Presentation of a homeowner’s policy that does not specifically state that the policy covers OPDMD operation on public roadways will not be accepted as proof of liability insurance.

e. The operator provides credible assurance that the mobility device is required because of his/her disability.

i. The presentation of a valid, state-issued, disability parking placard or card, or other state-issued proof of disability constitutes credible assurance.

ii. Presentation of a valid America the Beautiful Access Pass or Golden Access Passport or similar pass is not sufficient credible assurance.

f. The operator obtains a special use permit in person at the field office of the project for which the permit is requested, presents all required documentation and the OPDMD for inspection.

i. Special use permits may be issued only to the individual that will be using the OPDMD and must be kept with the OPDMD at all times.

ii. Special use permits may be issued for up to one calendar year ending in December and must be renewed annually.

iii. Only one OPDMD will be allowed per camp site.

g. OPDMDs operated on USACE-MVS property shall only be operated on streets where the posted speed limit is 20 miles per hour or less. OPDMDs operated on USACE-MVS property shall not be capable of exceeding 20 miles per hour.

h. OPDMDs operated on USACE-MVS property shall not cross any street at an intersection where the street being crossed has a posted speed limit of more than 35 miles per hour.

i. OPDMDs operated on USACE-MVS property shall follow all the rules and regulations as a motor vehicle/vehicle in accordance with Code of Federal Regulations, Title 36, Parks, Forest and Public Property.

2. This policy does not apply to USACE-MVS employees using OPDMDs for official purposes, contractors of USACE-MVS using OPDMDs per contract requirements, or OPDMDs owned and operated by a governmental entity for official use.

3. USACE-MVS reserves the right to revoke the Special Use Permit for refusal or failure to comply with all conditions and restrictions.

4. Enforcement of this District Regulation will be implemented by the Operation Manager and uniformed Natural Resource Specialists and Park Rangers when interacting with the public. The primary tool for enforcing implementation of this regulation will be Title 36 of the Code of Federal Regulations.

SECTION H

CAMPGROUND REGULATIONS

You should develop a good working understanding of Corps of Engineers regulations. Although you will not be enforcing any of them, you do have a responsibility to become sufficiently familiar with them to be able to answer questions from visitors. The following is a partial list of the regulations you are most likely to encounter. If you have questions concerning any other Corps regulations, ask a ranger.

1. The following regulations are selected from Title 36.

a. "Camping is permitted only at sites and/or areas designated by the District Commander." Camping anywhere else on the project is not permitted.

b. "Camping at any one or more campsites at any one water resource project for a period longer than 14 out of any 30 consecutive day period is prohibited without written permission from the District Commander." Some lakes have an extended camping program or issue a campground extension which authorizes the length of stay to exceed the 14-day limit. You will be briefed on the extended camping program by the ranger administering the contract.

c. "The unauthorized placement of camping equipment or other items on a campsite and/or personal appearance at a campsite without daily occupancy for the purpose of reserving that campsite for future occupancy is prohibited." This regulation has been interpreted many different ways in the past. As it states a camper must occupy the campsite for a period of time daily. This does not necessarily require overnight occupancy.

d. "The digging or leveling of any ground or the construction of any structure without written permission of the District Commander is prohibited."

e. "Campers, picnickers, and all other persons using a water resources development project shall keep their sites free of trash and litter during the period of occupancy and shall remove all personal equipment and clean their sites upon departure."

2. The following regulations are contained in the Park Information Guide and are authorized by Title 36, Section 327.12a.

a. "At Carlyle Lake the majority of sites are classified as single capacity sites. The only exceptions are designated double sites, which are double capacity sites."

(1) Single capacity sites are limited to one recreational vehicle or trailer and three tents. If no recreational vehicle or trailer is on the site, a maximum of four tents is permitted.

(2) Double sites are limited to two recreational vehicles or trailers and six tents. If no recreational vehicles or trailers are on the site a maximum of eight tents is permitted.

(3) The maximum number of people permitted to stay overnight on a single capacity site is eight. Up to sixteen people are permitted to stay overnight on double capacity sites.

b. "A responsible person must register and pay fees within a reasonable time after a camp is established or when the fee booth opens. Check out time is 4 p.m. Reservation sites will be available for occupancy when available, but not later than 5:00 p.m."

c. "Campground roads and facilities are to be used by registered campers and their visitors only. Interfering with or restricting the use of the shoreline by boaters or other lake users is prohibited."

d. "All wheeled vehicles, including but not limited to mopeds, minibikes, boat trailers, motorcycles, and other vehicles, must be kept on camping pads registered to vehicle users or in designated parking areas. All motor vehicles must be parked lengthwise on the camp pad except at sites with irregularly shaped pads. Empty boat trailers may be stored on the grass provided that they are moved onto and off the grass by hand."

e. "Picnic tables and lantern holders must remain on gravel surfaces at campsites with gravel impact areas."

f. "All waste water must be collected in a container and disposed of in authorized disposal facilities. In primitive areas where sanitary facilities are not provided, human waste must be buried 100 feet from any body of water and/or campsites."

g. "To avoid tree damage, hanging lanterns are to be suspended a minimum of 8" from the side of the tree and 24" from overhead limbs. Do not drive axes, nails, or other objects into trees."

h. "Roadways on public land administered by the Corps of Engineers are open only to licensed vehicles and licensed drivers."

i. "Parking on the grass in any location, along roadsides, or in such a manner as to obstruct traffic is prohibited."

SECTION I

RESERVATION OR CAMPER ISSUES

The following is a list of issues you may see while working as gate attendants; this list does not contain all the issues that could occur. If you have questions, contact a ranger.

CAMPING EQUIPMENT ON SITE WITH NO RESERVATION:

1. Contact a Ranger via Lead Shift Ranger Phone Number 618-594-2484

CAMPER HAS RELOCATED TO ANOTHER SITE BUT HAS NOT PAID FOR NEW SITE:

1. If camper comes up to the fee booth, transfer the reservation to the new site for them, but inform camper that prior to moving to a new site, they must notify the Park Attendant or make a new reservation on the new site as soon as possible. Otherwise, they may be bought out of the new site.

2. Park Attendants can transfer or swap sites once they are checked-in, however there is a limit on how many times they are allowed to move during their stay.

3. Campers can create their reservation at the Park, online through www.recreation.gov, through the Recreation One Stop mobile app, or call Reservation Hotline Number 877-444-6777

4. You must do an early check out for the reservation on the old site at the fee booth. The camper will be issued a refund on their credit/debit card for any remaining unused nights minus any fees.

CAMPER HAS ARRIVED EARLY FOR RESERVATION:

1. If camper comes up to fee booth, proceed with checking in reservation early, the attendant must ensure the site is available and the best method for a reservable site is to modify their reservation at the Fee Booth.

2. Camper can modify their reservation online through www.recreation.gov, through the Recreation One Stop mobile app, or call Reservation Hotline Number 877-444-6777.

CAMPER WANTS TO EXTEND A RESERVATION:

1. If camper comes up to fee booth, proceed with extending the reservation, the attendant must check the 14 day rule and the availability of the site prior to processing the request.

2. Camper can create their reservation online through www.recreation.gov, through the Recreation.gov mobile app, or call Reservation Hotline Number 877-444-6777.

3. Camper must create a new reservation for the additional days. Once a reservation is checked-in, a reservation cannot be modified by the camper.

CAMPER NEEDS TO APPLY A DISCOUNT PASS TO AN EXISTING RESERVATION:

1. Proceed applying pass discount to the existing reservation.

CAMPER IS MORE THAN 24 HOURS LATE FOR A RESERVATION:

1. Contact a Ranger via Lead Shift Ranger Phone Number 618-594-2484

2. Provide Ranger with Primary Occupant Name and Phone Number listed on Camper Arrival Departure Report PII

CAMPER HAS NOT LEFT BY 4 PM CHECKOUT TIME AND ANOTHER RESERVATION IS DUE TO ARRIVE:

1. Contact a Shift Ranger Phone or Radio.

SECTION J

RADIO USE

Radios have been provided in each fee booth for communications with the project management office, patrolling rangers, and the other fee booths at the lake. These radios are to be used for official business only.

1. Do not use radios for chit chat.

2. Never use abusive or revealing language on the radio.

3. Remember that many people hear you every time you talk on the radio, maybe even campers standing within earshot of another radio.

4. The 10-Code is not used on Corps radio frequencies.

5. Try to memorize the call numbers of other fee booths and the ranger who happens to be in your area. Avoid using names over the radio.

6. Be sure no one else is using the radio before you talk. Don’t walk on the transmissions of other radio users.

7. When calling, state the number you are calling once, followed by your number once. Example: “5493, this is 5491, over”.

8. If you do not get an answer right away when you call someone, wait 20-30 seconds before calling again.

9. Know what you want to say before you call. Be concise and to the point. Keep your radio transmissions as brief as possible.

10. Refrain from making unnecessary radio transmissions.

11. At the end of a statement say the word "over" so the other party will know it's their turn to talk.

12. At the end of a transmission say your call numbers followed by the word "out" or "clear".

13. Never use the phrase "over and out."

14. KEEP RADIO TRAFFIC TO A MINIMUM!

SECTION K

HAND OUT MATERIALS

1. Offer the following to each camper when they first enter the park (You MUST offer these and explain they contain the rules and regulations):

a. A Title 36 Pamphlet

b. A Park Information Guide

c. A map of the lake (if requested by the visitor)

d. Interpretive or other handouts provided by the project management office

e. Any other materials as directed by the Contracting Officer's Representative.

2. The following should be available in the fee booth to be handed out if someone requests it:

a. Map of the Lake

b. Fishing Information Sheets

c. Marina Information Sheets

d. Topographic Map Information Sheets

e. Lake Hunting and Fishing Guides

f. Campground Map

3. Do not permit advertising posters, flyers, or any printed material, other than those provided by rangers, to be posted on the outside of the fee booth or kept in the fee booth for distribution to the public. You may keep pertinent advertising, such as where to buy firewood, propane, bait, etc. inside the fee booth for your own information in case campers ask. These items must be kept out of the eyesight of the public.

4. Remember to keep track of your handouts. Be aware ahead of time when you are going to run out of something. Write your needs down on a supplies order form and give it to the ranger on duty so additional materials can be sent out to you. Coordinate order forms with the other gate attendants working in the same fee booth with you. Supply order forms should be sent to the office with the Sunday evening ranger working your area. The supplies will then be furnished to your fee booth by the following Thursday evening.

SECTION L

LOST AND FOUND

Whenever anyone turns in an item they have found, or reports to you that they have lost an item you must do the following:

1. Fill out a Lost and Found Form (LMS FORM No. 342) according to the sample on page 33. Get as much detail as possible! Turn in all the forms and found items to the ranger on duty. The ranger will take them to the project management office.

2. When property is released prior to being handed over to a ranger, fill out the bottom half of the Lost and Found Form and give the carbon copy to the owner. Send the original to the project management office. These forms must be filled out when somebody turns in anything they have found even if you know who it belongs to and are able to return it.

Sample: Lost and Found Receipt

SECTION M

THEFT AND ROBBERY

1. Report any suspicious or criminal behavior to the lead ranger immediately. In the event that you are robbed, do not offer any resistance. Obey the instructions of the perpetrator. Your life is more important than any property within the fee booth.

2. In the case of armed robbery, or burglary of the fee booth during times when the fee booth is closed, you will not be held liable for any Government monies stolen. Any of your own money which you had in the fee booth for the purpose of making change, however, will be your responsibility. In short, you are not responsible for any monies stolen from the fee booth, except money which belonged to you.

3. If an armed robbery occurs while you are on duty try to remember as many details as possible, such as a description of the perpetrator, a description of the clothes the individual was wearing, a description of the vehicle, a license plate number, and what the individual said and how they acted.

4. Any monies stolen from you outside of the fee booth or from your camper or your vehicle are your responsibility regardless of whether it was your money or money belonging to the Government.

5. There is a safe in the fee booth where you are expected to leave all Government accountable property (ATB passes, USACE Annual Passes, etc.) during off duty hours.

6. If a theft is reported by a visitor in a campground, give the visitor the telephone number of the County Sheriff's Office. It is better to have the visitor make the call so that he/she can answer any questions asked. After you have advised the visitor to call the Sheriff, you should immediately notify the ranger in your area.

7. Record the name, address, and site number of the person reporting the theft and get the details of the incident. Give this information to the ranger on duty in your area as soon as he/she arrives. Make it clear to the visitor that the theft is under the jurisdiction of the County Sheriff and that it is the visitor’s responsibility to be sure the Sheriff is notified. Be sure to tell the visitor that any available evidence should be maintained as is, where is, without being altered or moved until the Sheriff’s personnel have had an opportunity to examine it. Inform the visitor that a ranger will contact them to obtain information for a report.

SECTION N

MISCELLANEOUS GUIDELINES

1. Operate with the fee booth doors closed and locked to keep visitors and other unauthorized personnel out of the fee booth.

2. Check-out time is officially 4 p.m. if they do not intend to stay the night. However, do not charge for an additional day unless the camper intends to stay another night.