A21. W912P923R0040 Solicitation - Carlyle Gate Attendant BPA.pdf

SEE ADDENDUM

(No Collect Calls)

W912P923R0040 14-Apr-2023

b. TELEPHONE NUMBER

314-331-8395

8. OFFER DUE DATE/LOCAL TIME

12:00 AM 28 Apr 2023

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912P99. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

LEIGH A THOMAS

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

CONTRACTING DIVISION

US ARMY ENGR DIST ST LOUIS

1222 SPRUCE STREET, RM 4.207

ST LOUIS MO 63103-2833

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

314 331-8746FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$41,500,000

NAICS:

561210

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF47

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W912P923R0040

Section SF 1449 - CONTINUATION SHEET

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

FOR

PARK ATTENDANT SERVICES

AT

CARLYLE LAKE

2023 - 2028

Table of Contents

1. General Information

1.1 Mission

1.2 Background

1.3 Location

1.4 Blanket Purchase

Agreement

1.5 Contracting

Officer

1.6 Park

Attendant

1.7 Work

Schedule

1.8 Changing Work

Schedule

1.9 Absence

2. Description of Services

2.1 Collection of User

Fees 6

2.2 Management of the Campgrounds and Registration of

Campers

2.3 Security and Care of Fee

Booth 7

2.4 Dissemination of

Information

2.5 Professional

Conduct

3. Service Delivery Summary

3.1 Quality

Assurance

3.2 Performance

Assessment

3.3 Meetings

4. Government-Furnished Property, Material, Equipment, and

Service

4.1 Keys

4.2 Forms

4.3 Computers

4.4 Nametags

4.5 Safe

4.6 Campsite

4.7 Communication

Equipment

4.8 Park Attendant Vehicle Identification

Sign 11

5. Contractor-Furnished Equipment, Personnel, and Materials

5.1 Vehicle

5.2 Uniform

5.3 Office

Supplies

5.4 Cleaning

Supplies

5.5 Personnel

Requirements

5.6 Inspection

6. Additional Requirements

6.1 Access

6.2 Payment

6.3 Unusual

Conditions

6.4 Environmental

Protection

6.5 Permits, Reports, and

Responsibilities

6.6 Protection of Historical

Properties

6.7 Interfaces

6.8 Safety Requirements and

Reports

6.9 Security

Requirements

6.10 Omissions

7. Appendices

PARK ATTENDANT SERVICES

CARLYLE LAKE PROJECT

BLANKET PURCHASE AGREEMENT

1. General Information.

1.1 Mission. Carlyle Lake is a U.S. Army Corps of Engineers (USACE) Civil Works Water Resource Project developed for the purposes of Flood Risk Management, Navigation, Water Supply, Water Quality, Fish & Wildlife Conservation, and Recreation. This 37,000-acre public land and water resource hosts over 2.5 million visitors annually. Visitors come to the Carlyle Lake Project to engage in outdoor recreation opportunities such as camping, fishing, pleasure boating, swimming, hiking, and hunting.

1.2 Background. The USACE at Carlyle Lake operates four campgrounds. Park Attendant services are employed at each of the campgrounds to supplement government employee administration. Park Attendants interact with campground visitors and Carlyle Lake operations and maintenance personnel as an integral part of campground operation, allowing USACE to offer what visitors rate as some of the highest quality and most valuable public recreation facilities.

1.3 Location. Carlyle Lake is located in south central Illinois at river mile 94.2 on the Kaskaskia River, upstream from its confluence with the Mississippi River and about one-half mile upstream from the town of Carlyle, Illinois. The majority of the lake is located in Clinton County, which is approximately 50 miles east of St. Louis, Missouri. Carlyle Lake is the largest man-made lake in the state and is approximately 12 miles long and 1-3 miles wide and has approximately 24,710 acres of water surface at summer pool elevation 445.0 NFVD. There are 88 miles of shoreline and approximately 12,800 acres of public land associated with the project.

1.4 Blanket Purchase Agreement. A Blanket Purchase Agreement, or BPA, is a simplified method of filling anticipated repetitive needs for supplies or services with qualified sources. BPAs are designed to reduce administrative costs in accomplishing small purchases by eliminating the need for issuing individual purchase documents. In other words, the Government uses BPAs when we know we will need a basic requirement over and over but can't say for sure when or how many of the items will be required.

1.4.1 Withdrawal of Agreement. A BPA is an agreement between the

Government and a contractor which sets the stage for the government to buy something quickly. BPAs are agreements, not contracts. Either side may opt out of the BPA at any time by giving at least a 30-day notice in writing. All conditions of sale are negotiated when the BPA Call is made.

1.4.2 BPA Calls. BPA Calls are made when it is determined a service or supply is required. The Contracting Officer will place the call to the Contractor to request pricing for delivery of those items.

1.4.3 Extent of Obligation. The Government is obligated only to the extent of authorized calls placed against this Blanket Purchase Agreement (BPA) and shall not be liable in any manner in the event no calls are made. This agreement shall be reviewed, at a minimum, annually before the anniversary of its effective date, and revised to conform to all requirements of statutes, Executive Orders, and the FAR and Supplements. This revision shall be evidenced by the agreement modifying the BPA or by the issuance of a superseding BPA. The issuance of individual calls under this BPA will be made under the authority of FAR 13.303 Blanket Purchase Agreement.

1.4.4 Purchase Limitation. The dollar limit for each Call shall not exceed

$15,000. The dollar limit for the entire term of this BPA shall be $75,000.

1.4.5 Authorized Purchasers. Only the authorized purchasers as described in this paragraph can purchase under this BPA. Only a Purchasing Agent and/or a Contract Specialist from the U.S. Army Corp of Engineers – St. Louis District, Contracting Office is authorized to make purchases against the Blanket Purchase Agreement.

1.5 Contracting Officer. The term "Contracting Officer" (KO) means the person executing this agreement on behalf of the Government, and any other officer or civilian employee who is properly designated Contracting Officer; and the term includes, except as otherwise provided in this Agreement, the authorized Representative of a Contracting Officer (COR) acting within the limits of their authority. The Contracting Officer will appoint a primary and alternate representative for management of the day-to-day activities of the agreement. The identity, title, and authority of this representative will be provided in writing to the Contractor after agreement award.

1.6 Park Attendant. The term “Park Attendant” means the individual(s) to whom the

BPA is awarded and other persons who are approved by the Contracting Officer and who have received proper orientation of gate attendant duties, as determined by the Contracting Officer. They shall perform the duties governed by the specifications of this BPA. A Contractor must be a Park Attendant.

1.7 Work Schedule. A monthly schedule, identifying workdays and hours of operation, is contained in Appendix A. Each workday includes the hours that the Park Attendant will occupy the fee booth as open to conduct business with visitors and an additional 1-hour pre-shift to perform administrative functions, print and prepare reports, and conduct campground surveillance. The Park Attendant will not be required to conduct business with campground visitors during pre-shift hours or outside of the hours of operation defined in Appendix A.

1.7.1 Effective Period. This BPA is not effective until it is signed by a

Government Contracting Officer. After the Contracting Officer signature, this BPA is valid for five (5) years. The Government reserves the right to replace, extend, or terminate the BPA at any point, by providing written notice to the Contractor within 30 days of the action.

1.8 Changing Work Schedule. During the agreement period, it may be necessary to close the recreation area due to maintenance and/or repairs, changes in public visitation, emergencies, or other circumstances. Additionally, in the event of an emergency or planned absence of another Park Attendant, the Government may request the Contractor to work another campground or work schedule with the Contractor’s concurrence. Such changes are expected to occur infrequently and would result in minor fluctuations in the work schedule. In the event this action occurs, the KO or COR will notify the Contractor a minimum of 48 hours in advance. Any changes in the number of hours worked will require a reduction or increase in the total agreement amount prorated on the Contractor’s unit price bid.

1.9 Absence. The Contractor shall notify the Government at least 24 hours in advance of any absence and shall provide for a replacement park attendant – to be approved by the Government. If the Contractor is absent for a scheduled shift and does not provide for a replacement park attendant, the Government will make alternative arrangements to operate the fee booth, and payment to the contractor will be reduced by a prorated amount based on the contractor’s unit bid price.

2. Description of Services. The Contractor shall provide services, to include all personnel, supervision, and any materials, tools, and equipment, necessary to perform the collection of user fees, manage camping reservations using Government provided hardware and software, clean and maintain order of the fee booth, and disseminate information to visitors and rangers. Park Attendants shall operate government furnished computer, monitor, printer, mouse, keyboard, credit card terminal, and registration software to efficiently and effectively operate the campground. Park Attendants shall assist the public by providing accurate information concerning the Corps of Engineers Recreation Use Fee Program and all other Project policies and programs as required. Professional conduct is required when performing all elements of this agreement.

2.1 Collection of User Fees. All financial transactions shall be conducted using the Recreation One Stop (R1S) system. Payment for reservations and Point-of-Sale (POS) items will be accepted in the form of credit or debit card transactions or Carlyle Lake Camping Vouchers that have been signed by an authorized Government representative (example provided in Appendix D). No other form of payment will be accepted. All financial transactions will be conducted with visitors who are physically present at the campground – payment may not be made over the phone. Park Attendants shall collect the exact amounts due, as calculated by the

R1S system; no additional service fee, gratuity, or other benefit shall be accepted from the public for providing agreement services.

2.1.1 Accounting and Transmittal. A daily reconciliation shall be done utilizing the R1S computer software. Park Attendants shall close, reconcile, and balance their R1S financial shift after the end of fee booth operation hours each day. Park Attendants shall verify that credit card receipts on hand match the amounts shown on the shift report. Any discrepancies shall be reported to the Government within 24 hours of discovery. The Park Attendant shall create a computer-generated report for each shift to account for all transactions. At the end of their work week the Park Attendant shall use the R1S system to create a deposit which includes each of the Park Attendant’s closed shifts for the week and create a computer-generated report for the deposit. Paper copies of the deposit and all associated shift reports and receipts shall be delivered to the Government within 24 hours of generation. Deposit reports shall be delivered via printed copies placed in the park ranger mailbox in the fee booth or handed to an approved Government representative for delivery. The Park Attendant shall not provide refunds for collected fees. The Park Attendant shall initiate a request for refund using the R1S system, by following the refund application process outlined in the R1S knowledge base articles.

2.1.2 Safeguarding Fees and Property. The Contractor shall collect all fees due to the Government and shall properly secure and safeguard all records and property. If the Contractor discovers or otherwise becomes aware of attempts by visitors to circumvent payment of appropriate fees, such attempts shall be immediately reported to the COR or other approved Government representative. Accountable Government property issued specifically to the Contractor, receipts, and records shall be kept in the safe provided.

2.1.3 America the Beautiful (AtB) Passes. The Contractor shall sell and issue AtB passes in accordance with the procedures contained in Appendix D – Park Attendant Handbook. All staff shall be responsible for ensuring that AtB passes are only sold or issued to those that meet all pre-requisites. If the Contractor discovers that a visitor has obtained an AtB pass or has utilized or attempts to use one in a fraudulent manner, they will follow the procedures contained in Appendix D. If a visitor is discovered using a discount pass in a fraudulent manner, the Contractor shall (1) notify the ranger on duty and (2) collect any additional fees due for the reservation.

2.2 Management of Campgrounds and Registration of Campers. Recreation One

Stop (R1S), provided by Recreation.gov and the Government service contractor, Booz Allen Hamilton (BAH), provides advance reservation services for campsites and other reservable facilities in the R1S inventory. The Contractor will use this system to: process reservation requests for campsites, collect and process fees, check-in incoming reservations, cancel and modify reservations, check-out out-going reservations, update occupant information, and initiate refund requests.

2.2.1 Management of Campgrounds. The Contractor shall record sites taken and maintain a permanent record of the current status of sites occupied and the length of stay. This will be accomplished using R1S. To facilitate maintenance of this record, the Contractor will perform regular surveillance of the campground, making notes of things such as campers who have left, and campers needing to register or extend their stay. At a minimum, the Contractor shall perform information gathering surveillance of the open portions of the campground for which they are responsible on their scheduled workdays, once beginning one hour prior to the posted operational hours of the booth for that day and again between the hours of 3pm and 4pm. Immediately prior to starting surveillance before fee booth operational hours, Park Attendants shall notify the ranger on duty via the Government provided radio that they are present and reporting for duty.

During the afternoon surveillance, the Contractor may close and lock the fee booth, or, if more than one Park Attendant is on duty, leave it open and staffed by one person while the other performs the surveillance.

Additionally, the Contractor shall maintain updated records of incoming reservations.

2.2.2 Registration of Campers. The Contractor shall utilize R1S to process reservation check-ins, walk-in registrations, and advanced reservations for visitors when they arrive at the fee booth. Park Attendants shall not accept reservations over the phone. Additionally, Park Attendants shall use R1S to cancel or modify reservations for visitors in accordance with the cancellation and modification procedures provided in Appendix D. If a visitor does not show up for a reservation, Park Attendants shall process applicable reservations as a No-Show in accordance with the procedure detailed in the Park Attendant Handbook (Appendix D).

2.3 Security and Care of Fee Booth. The fee booth door is to always remain closed and locked to prevent unauthorized access. No person shall be allowed to access the fee booth other than the on-duty Park Attendants, law enforcement officers on official business, and Carlyle Lake personnel. The Contractor shall thoroughly clean the interior and exterior of the entrance station and its immediate surroundings, on all scheduled workdays to maintain it in a clean and orderly manner. Contractor provided cleaning supplies and equipment are identified in Paragraph 5.4. All cleaning tasks shall be performed from ground level or standing on a step stool (as defined by EM 385-1-1). Any required cleaning that cannot be reached utilizing these methods will not be the responsibility of the Park Attendants. Cleaning and maintenance of the fee booth and its immediate surroundings shall include:

Sweeping, dusting, and spider web and insect carcass and nest removal from interior and exterior walls, windows and light fixtures and replacing light bulbs.

Sweeping eaves, walkways, and sidewalks.

Litter pick-up and removing trash and replacing liners in the entrance station trash cans. Trash from the fee booth cans shall be placed in one of the dumpsters in the campground.

Sweep, dust, and wipe away smudges, dirt, blemishes, and other marks that can be removed with a rag and approved cleaning solution from signs, bulletin boards, brochure racks, registration boards, comment card and campsite card drop boxes.

Sweep, dust, and wipe away smudges, dirt, blemishes, and other marks that can be removed with a rag and approved cleaning solution from all computer and related equipment and cables. Care should be taken to prevent moisture intrusion into sensitive electronics during cleaning.

Sweep and mop floors and sweep, dust, and wipe away smudges, dirt, blemishes, and other marks that can be removed with a rag and approved cleaning solution from counters and desktops.

Remove bird and insect nests, spider webs, and spray for insects and wasps using approved insecticide.

2.4 Dissemination of Information. The Park Attendant shall be responsible for gathering, generating, and disseminating information to campground visitors and Government personnel. It is the responsibility of the Contractor and all employees to become familiar with lake recreation area facilities, programs, and regulations in order to disseminate accurate information to the campground visitors. Working knowledge of the surrounding area, including highways and roads, local services and establishments, and alternative lodging accommodations must be developed to properly serve campground visitors.

2.4.1 Assistance to Campground Visitors. The Park Attendant shall distribute copies of pamphlets, brochures, maps, and other similar items, as needed, to visitors during Park Attendant duty hours. All materials for visitor distribution will be provided by the Government. Only Government provided materials shall be distributed to visitors. The Park Attendant shall also assist visitors with identifying available campsites to rent, giving directions to campsites and other campground facilities, and answering questions relative to the Carlyle Lake area. R1S records, campground maps, and the internet browser on the fee booth computer may be used to assist visitors with these types of inquiries. Park Attendants shall not provide personal information about campers to anyone other than Government employees or Law Enforcement Officers. The Contractor shall post schedules, flyers, and other materials on the fee booth as directed by the COR. Only material provided by the COR shall be posted on bulletin boards within the campground or on the fee booth. All employees shall clearly identify themselves as a Government Contractor by wearing Government provided name tags and marking their vehicle with Government provided magnetic signs as identified in Paragraph 5.5.

2.4.2 Assistance to Government Personnel and Volunteers. Park Attendants shall assist Carlyle Lake personnel with information gathering and reporting. Assistance shall be provided to park rangers and managers, maintenance personnel, and volunteer campground hosts. Park Attendant employees are to remain within hearing distance of the provided communication equipment in the fee booth during fee booth operational hours. Park Attendants may be called upon to collect data within the campground or distribute documents to campers requested by the COR in support of studies conducted by the Government. Requests for such data are expected to occur no more than five (5) times per year, and time spent collecting data is expected to be no more than two (2) hours per request and can be conducted during normal fee booth operational hours. For these types of requests, the Park Attendant shall preform these duties while in the fee booth or during regularly scheduled park surveillance operations.

2.4.2.1 Accident, Incident, and Emergency Reporting. Park Attendants shall notify a park ranger immediately of any accident, incident, disturbance, or situation that may adversely affect the health and safety of visitors that occur within their campground. Any apparent violation of Title 36 Rules and Regulations (Appendix F) or State or local laws shall be promptly, accurately, and completely reported to a park ranger as soon as possible, but never more than 24 hours, after the Park Attendant becomes aware of the situation. Park Attendants shall record and report to park rangers any emergency messages received at the fee booth and maintain a written record of complaints and criticisms of any nature from registered campers and other visitors using provided Customer Comment Forms.

2.4.2.2 Violation Enforcement. Park Attendants shall not attempt to apprehend violators and shall not, except in extreme emergencies, contact law enforcement agencies when park rangers are on duty.

Park Attendants shall not make their own rules for the campground, nor shall they attempt to enforce existing rules if they discover violations while conducting campground surveillance but shall be knowledgeable of and be able to explain all Carlyle Lake regulations and policies. Park Attendants shall not deride or undermine these regulations and policies. Park Attendants shall not, through their actions or failure to act, allow visitors to violate established rules, regulations, policies, or guidelines without prior instructions to do so from a park ranger.

2.4.2.3 Lost and Found Items. Park Attendants shall follow the procedures detailed in Appendix D, Park Attendant Handbook when dealing with visitor’s reports of lost personal property and recording the receipt of found property turned over to the Park Attendant.

2.5 Professional Conduct. Park Attendants and all employees shall exercise tact, diplomacy, and courtesy when interacting with or visible to visitors. Government employees who are on duty will be allowed to use communication and other equipment in the fee booth furnished by the Government for official purposes. All Park Attendants shall be subject to all current regulations concerning the public use of lands and waters of the project except those that are specifically waived under this agreement. Pets are not permitted in or near the fee booth. Eating or drinking within six (6) feet of the fee booth computer is not permitted. Government furnished telephones, computers, and other materials in the fee booth shall be used for official duties only. Radio communications shall conform to current standards, policies, and procedures in effect in the St. Louis District as described in Appendix D. All motor vehicles, including motor bikes and scooters, used by the Park Attendant shall be properly licensed and operated in accordance with existing rules, regulations, and state and local laws. Park Attendants shall not possess or use firearms or any item that can be used as a weapon in the performance of this agreement.

3. Service Delivery Summary (SDS). The agreement service requirements are summarized in performance objectives that relate directly to requirements. The performance threshold briefly describes the minimally acceptable levels of service required for each objective. The SDS provides information on agreement requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Performance objective thresholds are detailed in Appendix C.

3.1 Quality Assurance. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this agreement. The Contracting Officer (KO) or Contracting Officer’s Representative (COR) shall inspect by validating actual work performance, physically checking an attribute of the completed task, or otherwise inspecting the task or its result to determine whether performance meets the standards contained in this PWS. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a DD Form 2772, Contract Discrepancy Report (CDR), for issuance to the Contractor. The Contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer within 5 calendar days of receipt.

3.2 Performance Assessment. Agreement performance will be assessed through periodic inspection by the COR of all processes outlined in the SDS. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall take action to correct the deficiency after notification by the KO or COR. Failing to meet the performance threshold as outlined in the SDS for any of these performance objectives shall result in a warning or letter of concern from the KO. Failing to meet the performance threshold as outlined in the SDS of these performance objectives during an agreement period shall constitute an immediate progress meeting with the Project Development Team.

3.3 Meetings. The KO, COR, and other Government personnel as appropriate, and the

Contractor will meet at mutually agreeable times to discuss work associated with this agreement and Contractor’s performance.

3.3.1 Orientation Meeting. The Contractor shall attend an orientation meeting with the Contracting Officer’s Representative and/or the Contract Inspector to discuss planned work efforts and agreement specifications. This meeting will be held at the Carlyle Lake Administration Building after award of the agreement at the discretion of the Contracting Officer and/or his/her representative.

4. Government-Furnished Property, Material, Equipment, and Service

4.1 Keys. The Contractor will be issued keys to access the fee booth and pertinent recreation area gates. The Contractor shall be responsible to ensure the security of the keys. Government issued keys shall not be duplicated. The Contractor may be held responsible for the cost of re-keying the affected locks and purchase of replacement keys if the issued keys are lost.

4.2 Forms. The Government will provide all forms necessary for the performance of this agreement.

4.3 Computers. Computers, printers, and accessories will be provided and installed by the Government.

4.4 Nametags. The Government will furnish nametags for each Park Attendant. Park Attendants shall wear their name tag on the upper right quarter of the front of the shirt or blouse. The nametag shall be worn at all times while on duty and shall be visible and readable to the public. At the end of this agreement, all Park Attendant name tags shall be returned to the Government.

4.5 Safe. The Government will provide a secure safe with a combination for the storage of accountable property and records.

4.6 Campsite. The Contractor will be provided one (1) campsite within the campground in which Park Attendant services are to be performed. Camping at the provided site is not a condition of this agreement. It is the duty of the Contractor to notify the Contracting Officer upon award or renewal whether they would like to be provided a campsite. The COR will assign Park Attendant campsites. The campsite utilities, water, electric, and disposal services for sewage and solid waste will be furnished by the Government. No charge will be made to the Park Attendant for the use of the facilities and services during the Agreement performance period.

Campsites and associated facilities will not be modified for the convenience of the

Park Attendant. The Contractor shall maintain the campsite in a clean and sanitary condition. The area shall be kept free of litter and debris, and all Park Attendant owned materials and equipment shall be removed before final payment will be authorized. Security of the Park Attendant’s living quarters and all personal property will remain the Park Attendant’s responsibility throughout the duration of the agreement. The Government accepts no responsibility for, nor will it be liable for damage or theft occurring to the Park Attendant’s property. All Corps of Engineers regulations applicable to campgrounds will apply and be enforced at Gate Attendant campsites, except for the maximum length of stay. Dog pens, horse corrals, poultry cages, or similar facilities for pets or animals are prohibited.

Landscaping and/or gardening activities will not be permitted.

4.7 Communication Equipment. The Government will provide communication equipment including a two-way radio and a telephone, installed in the fee booth.

Operation of government provided communication equipment shall conform to approved standards of operation and shall be used for official use only. No personal long-distance calls are to be made on the government furnished phone.

4.8 Park Attendant Vehicle Identification Sign. A magnetic sign will be provided by the Government for use on the outside of the Contractor’s vehicle for identification purposes when on duty. Upon departure from the campground the sign shall be removed from the vehicle.

5. Contractor-Furnished Equipment, Personnel, and Materials

5.1 Vehicle. The Contractor shall provide a properly licensed, insured, operational vehicle or approved mode of transportation to perform campground surveillance and banking operations. All vehicles used by attendants as a Park Attendant shall be in good condition and must be registered and licensed and the operator must possess a valid license. Park Attendants are required to provide proof of insurance for approval by the Project Manager. Golf Carts or Utility Vehicles that cannot be licensed will not be permitted. All fuel and maintenance requirements will remain the responsibility of the Contractor.

5.2 Camping Trailer. Park Attendants must provide a camping trailer or motor home approved by the Resource Manager to reside in at the campground. Pick-up campers, tents, home-built campers such as restored buses or mobile homes typically used as permanent residences shall not be used

5.3 Uniform. All Park Attendants shall maintain a clean, well-groomed appearance while on duty. Park Attendants will be required to wear a uniform while on duty in fee booth. The attendant uniform will be a plain red collared shirt. (Note: uniforms will not be provided by the government). Open toed shoes or sandals will not be allowed. Identification badges will be provided by the Government shall be worn by Attendants at all times while on duty as directed by the Project Manager.

5.4 Pets. House pets may be permitted in the campground hoverer attendants are responsible to provide vaccination records and all pets must be approved by the Project Manager.

5.5 Office Supplies. The Contractor shall provide office supplies including, but not limited to red, blue, and black pens, pencils, erasers, wide tip black permanent markers, staplers, staples, paperclips, rubber bands, and scotch tape.

5.6 Cleaning Supplies. The Contractor shall provide cleaning supplies including window and floor cleaner, paper towels, rags, trash bags, mop (and bucket depending on type of mop), and broom. Cleaning supplies must be approved by a Government representative prior to use.

5.7 Personnel Requirements. The Contractor shall provide personnel to be on-site during duty hours. All Park Attendants shall possess a valid driver’s license and be mentally and physically capable of performing all duties and fulfilling all requirements of this agreement.

5.8 Inspection. The Government reserves the right to inspect all equipment, materials, and supplies prior to commencement of work on this agreement and during this agreement. The Contractor shall inspect all equipment and materials to be made available prior to commencement of any work. Contractor-furnished equipment shall be inspected daily by the Contractor and maintained in a safe and good working condition. Any equipment or materials found to be unsafe or not in conformity with the agreement specifications shall not be used.

6. Additional Requirements

6.1 Access. The Contractor shall be responsible for access to, into, and through all locations. Access to locations may or may not be through locked barricades and gates. The Contractor shall use approved routes as designated by the Contracting Officer or Contracting Officer Representative. The Contractor will be required to operate in wet ground conditions and during inclement weather.

6.2 Payment. Payments will be made monthly for time spent operating the fee booth, attending orientation and meetings called by the Contracting Officer, or as otherwise specified herein. Separate payment will not be made for costs for transportation, making copies of forms, preparing reconciling shifts and deposits, or transporting required submittals to the Project Office. All costs associated with transportation and surveillance must be included as part of the Contractor’s unit price. The Contractor shall submit a monthly invoice to the Project Office for the work completed during the billing period. Payment will be made in accordance with agreement provisions and the Prompt Payment Act. Each invoice shall be mailed or e-mailed to the COR, given to the Contracting Officer or COR, or hand delivered to the Project Office and shall contain the following information:

Contractor’s name and address as it appears in Block 17a of Standard Form

Contractor's Tax Identification Number BPA number Call Number Agreement Description of Services Contractor Hours Worked (used for ‘Contractor Man Hour Accident

Exposure Report’ only) Agreement Unit Price Extended Total

6.3 Unusual Conditions. The Contractor shall inform the Government of any unusual conditions observed such as dumping, vandalism, and/or suspicious behavior, etc.

6.4 Environmental Protection

6.4.1 Protection of the Environment. Park Attendants must take actions for the prevention of environmental pollution during and as the result of operations under this agreement. For the purpose of this specification, environmental pollution is defined as the presence of chemicals physical or biological elements, or other agents, which adversely affect human health or welfare;

unfavorably alter ecological balances; affect other species or degrade the utility of the environment for aesthetic and recreational purposes. The control of environmental pollution requires consideration of air, water and land; and involves noise, solid waste, management of radiant energy and radioactive materials, as well as other pollutants.

6.4.2 Protection of Land Resources. The work areas on which the work is to be performed under this agreement and the land resources adjacent thereto shall be preserved in their present condition. Damage caused as a result of the Contractor's operations shall be repaired by the Contractor at no additional cost to the Government.

6.4.3 Protection of Water Resources. Lakes, ditches, river, canals, waterways or reservoirs shall not be polluted with waste materials, fuels, oils, bitumen, calcium chloride, insecticides, pesticides, or other similar materials harmful to fish, shellfish, or wildlife or materials.

6.5 Permits, Reports, and Responsibilities. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any applicable Federal, State, County, and Municipal laws, codes, and regulations, in connection with the prosecution of the work. The Contractor shall furnish to the Federal, State, County, or Municipal authorities such reports or records as are required by law. The Contractor shall be similarly responsible for all damages to persons or property that occur as a result of his fault or negligence; shall take proper safety and health precautions to protect the work, the workers, the public and all materials delivered, and work performed until completion and acceptance of the agreement. The Contractor shall comply with Federal, State, and local laws, regulations, and standards regarding environmental protection. All environmental protection matters shall be coordinated with the Contracting Officer or his authorized representative. The Contractor may be inspected by the Contracting Officer's Representative, or by other Federal, State, and local officials without notice. Access for inspection shall be granted by the Contractor upon request.

6.6 Protection of Historical Properties. The Contractor shall take necessary precautions to protect and preserve all historical properties within the work areas.

The Contractor will be notified of any known historical sites prior to commencing work in any area and shall not disrupt or in any way impact preservation of these sites. Should the Contractor discover any item of apparent historical value outside a known historical site, the Contractor shall leave the area undisturbed and immediately notify the Contracting Officer or his authorized representative.

6.7 Interfaces. The contractor shall not unduly interfere with regularly scheduled government operational activities in the performance of agreement requirements. In the event a government supervisor so requests, the contractor shall temporarily cease work in the area and report the instructions, to include name of the government person involved, to the KO immediately by the most expedient means. The contractor shall verbally notify the designated Government representative of disputes with customers or other contractors and follow-up in writing.

6.8 Safety Requirements and Reports. This agreement requires the Contractor to comply with EM 385-1-1 (e.g., contracts that include the Accident Prevention clause at FAR 52.235-13 and/or other safety provisions). EM 385-1-1 and its changes are available at www.usace.army.mil (at the HQ homepage, select Missions and Safety and Occupational Health). The Contractor shall be responsible for complying with the current edition and all changes posted on the web as of the effective date of this solicitation. The Government may inspect all equipment and materials. Any equipment or material found not in conformity with the requirements of this agreement shall be removed from Government property immediately.

6.8.1 Emergency Medical Treatment. Contractor will arrange for their own emergency medical treatment. Government has no responsibility to provide emergency medical treatment.

6.8.2 Reports

6.8.2.1 Accident Reports. For recordable injuries and illnesses, and property damage accidents resulting in at least $2,000 in damages, the Prime Contractor shall conduct an accident investigation to establish the root cause(s) of the accident, complete USACE Accident Report Form 3394 and provide the report to the COR with two (2) calendar days of the accident.

The COR will provide copies of any required special forms.

6.8.2.2 Accident Notification. The Contractor shall notify the COR as soon as practicable, but not later than four (4) hours, after any accident meeting the definition of Recordable Injuries or Illnesses or High Visibility Accidents, or property damage equal to or greater than $2,000. Park Attendants shall preserve the conditions and evidence on the accident site until the Government investigation team arrives on-site and Government investigation is conducted. Accident Notification shall include:

Contractor Name Agreement Title Type of Agreement Name of activity, installation, or location where accident occurred Date and time of accident Names of personnel injured Extent of property damage if any Extent of injury, if known Brief description of accident to include type of equipment and

Personnel Protective Equipment (PPE) used

6.9 Security Requirements. The contractor and, as applicable, subcontractor shall not employ persons for work on this agreement if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the Project, nor shall the contractor or subcontractor employ persons under this agreement who have an outstanding criminal warrant. A Government escort is required when contractor or subcontractor personnel are working within controlled or restricted areas. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause.

Furthermore, nothing in this clause shall excuse the contractor from proceeding with the agreement as required.

6.9.1 General Security Requirements and Guidance. The security requirements described below apply to all contract personnel (including employees of the prime Contractor (“Contractor”) and all subcontractor employees) supporting the performance requirements of this contract. The Contractor is responsible for compliance with these security requirements. Questions regarding security matters shall be addressed to the designated Government representative (e.g., Contracting Officer Representative (COR), Requiring Activity (RA) representative, or Contracting Officer (if a COR or other RA representative is not appointed)). Contract personnel are critical to the overall security and safety of US Army Corps of Engineers (USACE) installations, facilities and activities, and security awareness training contributes to those efforts. The Department of Defense (DoD) and Army security training requirements specified below, if applicable, are performance requirements; all applicable contract personnel shall complete initial training within 30 days of contract award or the date new contract personnel begin performance on the contract. Within five business days from the completion of training, the Contractor shall provide written documentation (e.g., email or memorandum) to the Government representative. The documentation shall include the names of contract personnel trained and which training they completed; the Contractor shall maintain training records as part of their contract files and be prepared to provide copies of training certificates to the Government representative.

Contractor personnel and vehicles are subject to search when entering federal installations. Additionally, all contract personnel shall comply with Force Protection Condition (FPCON) measures, Random Antiterrorism Measures (commonly referred to as “RAMs”), and Health Protection Condition (HPCON) measures. The Contractor is responsible for meeting performance requirements during elevated FPCON and/or HPCON levels in accordance with applicable RA plans and procedures --this includes identifying mission essential and non-mission essential personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON or HPCON levels at any individual facility or installation change, the Government may implement security changes that affect contract personnel. The Contractor shall ensure all contract personnel are aware of their security responsibilities, including any site-specific requirements identified in local policies or procedures.

6.9.2 Antiterrorism (AT) Level I Training. All contract personnel requiring routine access to Army installations, facilities, and controlled access areas, or requiring network access shall complete initial and annual refresher AT Level I awareness training. Online AT Level I awareness training is available at https://jko.jten.mil/ (website subject to change).

6.9.3 Physical Security and Access Control Requirements. All contract personnel requiring physical access to a federal installation or facility shall comply with the access control procedures of that location. Contract personnel requiring unescorted access to meet contract performance requirements on a DoD installation in the US shall be vetted by the installation/facility Provost Marshal/Directorate of Emergency Services/Security Office using the National Crime Information Center- Interstate Identification Index (commonly referred to as “NCIC-III”) and Terrorist Screening Database (commonly referred to as “TSDB”). Contract personnel shall comply with all personal identity verification requirements specified in installation/facility policies and procedures. Contract personnel who do not meet requirements for unescorted access to USACE facilities shall coordinate escorted access with the Government representative, as needed. Contract personnel who receive keys, access cards, or lock combinations that provide access to government-owned property shall comply with key and lock control procedures of the RA.

6.9.4 Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something). All contract personnel shall receive initial and annual refresher training from the RA representative on the local suspicious activity reporting program. This locally developed training provides contract personnel with general information on suspicious behavior, and guidance on reporting suspicious activity to the project manager, security representative or law enforcement entity.

6.9.5 Training Requirements for the Protection of Sensitive Information. All contract personnel with access to critical information (as identified in the RA's OPSEC Program) shall complete initial and annual refresher OPSEC Level I Awareness training, which is available at the following websites:

https://www.iad.gov/ioss/, or http://www.cdse.edu/catalog/operations-security.html (websites subject to change). All contract personnel with access to Controlled Unclassified Information (CUI) shall complete initial and annual refresher CUI training in accordance with applicable Army policy.

6.9.6 Escorting in Classified and/or Sensitive Areas. In accordance with applicable regulations, all contract personnel who do not possess the appropriate security clearance or access privileges will be escorted in areas where they may be exposed to classified information or operations, sensitive information or activities, or restricted areas.

6.9.7 Pre-screen Candidates Using E-Verify Program. Contractors shall comply with the requirements set forth in FAR clause 52.222-54 Employment Eligibility Verification and FAR Subpart 22.18 in using the E- Verify Program at (https://www.e-verify.gov/) (website subject to change) to meet the contract employment eligibility requirements.