Appendix C - Reports.pdf

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C-1

Required Reports

C.1. Required Reports. The contractor shall provide the required reports in accordance with (IAW) Performance Work Statement (PWS) paragraph 1.3.10 and subparagraphs.

C.1.1. Performance Report. The contractor shall provide a monthly performance report for all key metrics contained within the Service Delivery Summary

C.1.2. Volume Report. The Volume Report shall include the total hundred weight (CWT) of HHG/UB handled-in, stored, and handled-out each month at each storage location.

C.1.3. Facility Report. Inspection data to include monthly insect and rodent mitigation, quarterly fire suppression systems, and security measures.

C.1.4. Government Owned Container (GOC) Report. The GOC report shall include a total count of all empty GOCs categorized by Serviceable and Unserviceable. The report shall include a count and date of disposed GOCs.

C.1.5. Funds Report. The Funds Report shall include invoiced, pending invoice, and estimated invoiced dollar amounts by month for all services for the month the report is issued.

C.1.6. Claims Report. The Claims Report shall include the number of claims, number of claims paid, and number of claims denied, broken down by Branch of Service.

C.1.7. Accident Report. The contractor shall immediately notify the Contracting Officer Representative (COR), of all accidents involving injury to any individual at each storage facility. The contractor shall provide the COR a completed accident report no later than the next day, as required.

C.1.8. Converted Lot Report. The Converted Lot Report shall include the total number of lots converted from Government expense to member expense, listed by Branch of Service. This report shall include the weight of the lot and storage amount due.

C.1.9. Incident Report. The contractor shall store and release HHG/UB items in the same condition as tendered upon receipt. In the event HHG/US is stolen, lost, or damaged, to including but not limited to damage resulting from fire (including water damage incident to a fire), flood, earthquake, tornado, hurricane, or any other similar type of occurrence, while in the care, custody or possession of contractor. The contractor shall immediately notify the COR and the Program Manager within 24 hours of all unusual occurrences. In addition, the contractor shall submit a full written incident report detailing the particular facts to the COR and customer no later than three (3) government business days after initial discovery. Also, the contractor shall submit a remediation plan which includes an initial assessment of loss and damage, steps taken for remediation, and a timeline for remediation completion to the COR, not later than seven (7) government business days after initial discovery. The contractor shall submit weekly status updates with determination of loss and damage, to include remediation efforts (with percent completed) of affected lots, by name and Branch of Service, to the COR. All reports and status updates will be forward to the Contracting Officer, and Military Claims/Service Headquarters Representatives.

C.1.10. Transition Report. Transition reports shall be submitted to the Contracting Officer monthly commencing one month after award thru 30 March 2021 and once a month thru 31 May 2021. All transition reports shall detail the Contractor’s progress towards accomplishing the tasks necessary to begin performance on 1 June 2021.

Transition reports shall specifically address in detail progress in the following:

C.1.10.1. Contractor IT system and Government system interfaces

C.1.10.2. Contractor invoicing system and Government invoice system interfaces

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C.1.10.3. Contractor’s IT systems’ ability to securely handle processing of required shipments NLT contract base period year one (1) start date

C.1.10.4. Storage services and facilities – Number of storage facilities and available storage volume

C.1.10.5. Customer Support – Support staff for Customer Service call lines in place to manage customer calls, respond to inquiries and Warehouse manpower to handle inbound, storage and outbound shipments