Appendix B-ITES-3S Labor Category List and Descriptions.pdf

ITES-3S Labor Category descriptions, minimum qualifications, and qualification substitutions

Labor Category Work Description/Functional Responsibility Skill Level Minimum Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Program Management Program Manager – Senior Description: Responsible for the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Senior/Lead MA/MS (PMI certification required)

10+ yrs BA/BS w/12+ yrs

Program Manager – Intermediate Description: Under general direction, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Intermediate/ Journeyman

BA/BS (PMI

certification desired)

5+ yrs AA w/7+ yrs

Program Manager – Associate Description: Under immediate supervision, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Project Management Project Manager - Senior Description: Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Senior/Lead MA/MS (PMI certification required)

10+ yrs BA/BS w/12+ yrs

Project Manager - Intermediate Description: Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Intermediate/ Journeyman

BA/BS (PMI

certification desired)

5+ yrs AA w/7+ yrs

Project Manager - Associate Description: Under direct supervision, responsible for assigned aspects of the development and implementation of assigned projects and provides a single point of contact for those aspects. Interfaces with all areas affected by the project including end users, computer services, and client services. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Recommends action to direct the analysis and solutions of problems.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Enterprise Architect Description: Responsible for instructing, directing, and checking the work of other project engineers. Responsible for developing strategies for technical IT infrastructures and the completion of assigned engineering projects within budgetary and scheduling guidelines. Leads a group of engineers, analysts, and/or technicians assigned for the duration of a project or may function as ongoing lead within a group of engineers associated with one or more technica areas within the telecom function (such as, but not limited to, network design, engineering, implementation, or operations/user support). Does not have formal supervisory responsibilities, although may provide input for (project) team member performance appraisals.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Business Analyst -- Functional Description: Under general supervision, has duties of instructing, directing, an checking the work of other project engineers. Responsible for the completion of assigned engineering projects within budgetary and scheduling guidelines.

Leads a group of engineers, analysts, and/or technicians assigned for the duration of a project or may function as ongoing lead within a group of engineers associated with one or more technical areas within the telecom function (such as, but not limited to, network design, engineering, implementation, or operations/user support). Does not have formal supervisory responsibilities, although may provide input for (project) team member performance appraisals.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Business Analyst -- Technical Description: Under direct supervision, has duties of instructing, directing, and checking the work of other project engineers. Reviews design documents and ensures technical specifications and designs are correct. Responsible for the completion of assigned engineering projects within budgetary and scheduling guidelines. Leads a group of engineers, analysts, and/or technicians assigned for the duration of a project or may function as ongoing lead within a group of engineers associated with one or more technical areas within the telecom function (such as, but not limited to, network design, engineering, implementation, or operations/user support). Does not have formal supervisory responsibilities, although may provide input for (project) team member performance appraisals.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Project Administrator Description: Under general direction, interpret and compose complex correspondences and presentations to include charts and diagrams directly supporting the DoD Enterprise infrastructure and infostructure IT goals and projects. Accountable for financial budgeting and tracking project KPI's and goals. Apply effective networking skills to carry out job responsibilities. Gather pertinent information from a variety of sources to perform duties. Resolve administrative issues/problems that arise and recommend process improvements. Ensure timely completion of multiple, simultaneous, independent events and projects of moderate complexity. Coordinate multiple work projects and other responsibilities (i.e. Training/ status reporting, etc.).

Some duties may be considered special assignments particular to either the department or manager. Prepare reports and correspondence from information gathered to support the entire effort. Interprets and applies standard policies and procedures to respond to complex inquiries, to resolve issues.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Project Administrator - Associate Description: Under immediate supervision, interpret and compose complex correspondences and presentations to include charts and diagrams directly supporting the DoD Enterprise infrastructure and infostructure IT goals and projects. Apply effective networking skills to carry out job responsibilities.

Gather pertinent information from a variety of sources to perform duties.

Resolve administrative issues/problems that arise and recommend process improvements. Ensure timely completion of multiple, simultaneous, independent events and projects of moderate complexity. Coordinate multiple work projects and other responsibilities (i.e. Training/ status reporting, etc.).

Some duties may be considered special assignments particular to either the department or manager. Prepare reports and correspondence from information gathered to support the entire effort. Interprets and applies standard policies and procedures to respond to complex inquiries, to resolve issues.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Facility Staff Support – Senior Description: Responsible for developing & monitoring assigned department budget and risk management efforts directly supporting DoD Enterprise infrastructure and infostructure IT goals and projects. Can include tasks associated with receiving, distributing, or shipping of materials. Coordinate on-site emergencies. Must possess strategic planning skills and have a thorough understanding of internal & external compliance policies. Accurately completes paperwork or system transactions applicable to function, such as documentation of material movement (i.e., Receipt, Shop Order, and Packing Lists). Ability to organize, plan & schedule work with minimal supervision.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Facility Staff Support – Intermediate Description: Under general direction, assists in developing & monitoring assigned department budget and risk management efforts directly supporting DoD Enterprise infrastructure and infostructure IT goals and projects. Can include tasks associated with receiving, distributing, or shipping of materials.

Coordinate on-site emergencies. Must possess strategic planning skills and have a thorough understanding of internal & external compliance policies.

Accurately completes paperwork or system transactions applicable to function, such as documentation of material movement (i.e., Receipt, Shop Order, and Packing Lists). Ability to organize, plan & schedule work with minimal supervision.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Facility Staff Support – Associate Description: Under immediate supervision, assists in developing & monitoring assigned department budget and risk management efforts directly supporting DoD Enterprise infrastructure and infostructure IT goals and projects. Can include tasks associated with receiving, distributing, or shipping of materials.

Coordinate on-site emergencies. Must possess strategic planning skills and have a thorough understanding of internal & external compliance policies.

Accurately completes paperwork or system transactions applicable to function, such as documentation of material movement (i.e., Receipt, Shop Order, and Packing Lists). Ability to organize, plan & schedule work with minimal supervision.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Quality Assurance Quality Assurance Manager - Senior Description: Responsible for carrying out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Performs and leads tests of software to ensure proper operation and freedom from defects. May create test data for applications.

Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as information resource about assigned areas to technical writers and other Quality Assurance Analysts. Performs complex workflow analysis and recommends quality improvements.

Senior/Lead MA/MS Black Belt certification (Six Sigma)

10+ yrs BA/BS w/12+ yrs

Quality Assurance Analyst – Intermediate Description: Under general supervision, carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devise improvements to current procedures and develops models of possible future configurations. Performs workflow analysis and recommends quality improvements.

Intermediate/ Journeyman

BA/BS Green Belt

Certification (Six Sigma)

5+ yrs AA w/7+ yrs

Quality Assurance Analyst – Associate Description: Under direct supervision, carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Assists in the testing of software to ensure proper operation and freedom from defects. Documents and works to resolve basic problems. Reports progress on problem resolution to management. This position is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in quality assurance analysis.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

IT Systems Architecture Chief Enterprise Architect Description: Leads and directs large teams with diverse functional and technical disciplines to include enterprise architects, systems engineers, business analysts, and network engineers. Works directly with senior executives of the enterprise to consult, coach, and advise on strategy, busines alignment, enterprise architecture, information technology solutions, and the associated impact on the organization and its stakeholders. Coordinates resolution of highly complex problems and tasks, selling new ideas and concepts in support of operational goals and objectives. Provides technical an analytical guidance to enterprise architecture team. Integrates and translates complex concepts into tactical action plans. Directs high-level enterprise architecture analysis, evaluation, design, integration, documentation, and development. Has a deep understanding of DoD business transformation and processes, DoD organizational structure, experience in developing briefings and responses to GAO, OMB, and executives within the department, and coordinated and developed BEA Compliance Guidance criteria and various BEA evolution strategies. Possesses extensive knowledge of the DoDAF, the DoD Net-Centric and Data Strategies, the DoD Information Assurance Guidance, and the DoD Federation Strategy, and has had hands-on experience with the Business Enterprise Architecture and Enterprise Transition Plan, Service Oriented Architecture, and the Business Mission Area Federatio Strategy and Roadmap.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Lead Enterprise Architect Description: Responsible for all aspects of the development and maintenance of assigned enterprise architecture project and takes project from planning through final delivery. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives and develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Leads a group of engineers, architects, and analysts and ensures adherence to quality standards and reviews enterprise architecture deliverables. Provides technical and analytical guidance to enterprise architecture team. Directs and participates in high-level enterprise architecture analysis, evaluation, design, integration, documentation and development. Applies high-level business and technical principles and methods to very difficult technical problems to arrive at creative engineering solutions. Recommends and takes action to direct the analysis and solutions of problems. Has a deep understanding of DoD business transformation and processes, DoD organizational structure, and experience in developing briefings and responses to GAO, OMB, and executives within the department.

Possesses extensive knowledge of and hands-on experience with the DoDAF, the Business Enterprise Architecture and Enterprise Transition Plan, Service Oriented Architecture, and the Business Mission Area Federation Strategy and Roadmap. Lead the development of the BEA and updates to the BEA Development Methodology and Architecture Planning Guide. Familiar with the Core Business Mission and Business Enterprise Priority architecture liaisons.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Senior IT Systems Solution Architect Description: Participates in the design, creation, and maintenance of computerized databases. Responsible for the quality control and auditing of Telelogic System Architect (SA) databases to ensure accurate and appropriate use of data. Consults with and advises users on access, works directly with users to resolve data conflicts and inappropriate data usage, and directs the maintenance and use of the enterprise architecture encyclopedia. Consults with SA programming personnel to resolve system performance issues.

Responsible for the installation, maintenance, configuration, and integrity of SA. Implements application enhancements that will improve the reliability and performance of the application. Works with network engineers to schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Responsible for file maintenance, control, and product support and facilitates change control, problem management, and communication among architects, engineers, and analysts. Establishes and enforces processes to ensure a consistent, well-managed, and well-integrated application infrastructure. Develops appropriate application and process documentation. Expertise with the BEA SA repository and its internal structure, Visual Basic, SA macros, Windows XT server, SQL server, and DoDAF modeling methodology. Has a deep understanding of BTA business transformation and enterprise architecture’s role in it, the BTA organizational structure, and experience in coordinating delivery and publishing of the BEA.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Client/Server Network Architect Description: Top-level technical expert responsible for design and development of a client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy.

Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.). Advises of feasibility of potential future projects to management.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Software Architect Description: Works independently designing and developing new software products or major enhancements to existing software. May lead a large development team in design of highly complex software systems. Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms. Responsible for project completion.

Performs feasibility analysis on potential future projects to management.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Systems Engineer - Senior Description: Responsible for performing high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex application that require a thorough knowledge of administrative, and technical skills. Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E). Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solution. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results.

Prepare and deliver presentations and briefings as required by the Task Order May be required to serve as Task Leader. Responsible for ensuring the qualit and services delivered for particular task(s) for which this skill is performing the Task Leader position.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Systems Engineer - Intermediate Description: Under general supervision, performs high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex application that require a thorough knowledge of administrative and technical skills. Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E). Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solution.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Systems Engineer - Associate Description: Under direct supervision assists in performing systems analysis, evaluation, design, integration, documentation, and implementation of applications that require comprehensive knowledge and technical skills.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Network Engineer – Senior Description: Responsible for Installation, configuration, and support of an organization’s local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet and other data communications systems or a segment of a network system; maintains network hardware and software; monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability; may supervise other network support and client server specialists and plan, coordinate, and implement network security measures; and will provide leadership/mentorship to junior & mid level network engineers. Oversees network control center; provides support to projects that involve networks;

performs a full range of complex network designs encompassing multiple technologies within a single network; evaluates new network technologies and makes recommendations to project managers regarding the integration of these technologies into the existing network; plans new configurations for integration into the network, using knowledge of the performance characteristics of the systems being added o the network and the specifications for network interfaces to insure effective integration and optimal network performance; ensures that adequate and appropriate planning is provided for hardware and communications facilities to develop and implement methodologies for analysis, installation and support of voice communications systems; and provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. The overarching INFOSEC and COMSEC security requirements for the Agency network add to the complexity of these positions.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Network Engineer – Intermediate Description: Will complete tasks assigned by Senior Network Engineer. Under general supervision will install, configure, and support an organization’s local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet and other data communications systems or a segment of a network system; maintain network hardware and software;

monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability; provides support to projects that involve networks; and provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Network Engineer – Associate Description: Will complete tasks assigned by Senior Network Engineer. Under direct supervision will install, configure, and support an organization’s local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet and other data communications systems or a segment of a network system; maintain network hardware and software;

monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability; provides support to projects that involve networks; and provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Managed System Engineer - Senior Description: Responsible for performing duties such as site surveys, architecture design, system evaluation, system analysis, and infrastructure assessment. The managed system engineer shall perform duties on tasks tha require expertise in system/processor architecture, wired for management baseline, desktop management interface, SNMP, client/server architecture, operating systems, software applications, network protocols, routers, switches, remote access servers, and firewalls.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Managed Systems Engineer - Intermediate Description: Under general supervision, performs duties such as site surveys, architecture design, system evaluation, system analysis, and infrastructure assessment. Performs duties on tasks that require expertise in system/processor architecture, wired for management baseline, desktop management interface, SNMP, client/server architecture, operating systems, software applications, network protocols, routers, switches, remote access servers, and firewalls.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Managed Systems Engineer - Associate Description: Under direct supervision, assists in site surveys, architecture design, system evaluation, system analysis, and infrastructure assessment.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

IT Functional Area Expert

(Note: The IT Functional Area Expert may only be used if no other labor category can satisfy the requirement and is applicable at the task order level only. Education and experience levels are negotiable with individual task orders. Offerors are not required to submit rates for IT

Functional Area Expert in this price model.)

Description: Recognized for strong expertise in industry issues and trends.

Utilizes functional area expertise gained through direct industry experience to assess the operational and functional baseline of an organization and its organizational components. Works with senior managers and executives to provide industry vision and strategic direction with regard to their enterprise.

Guides the determination of information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generates functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization.

Participates in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products.

Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

n/a n/a n/a n/a

IT Subject Matter Expert

(Note: The IT Subject Matter Expert may only be used if no other labor category can satisfy the requirement and is applicable at the task order level only. Education and experience levels are negotiable with individual task orders. Offerors are not required to submit rates for IT

Subject Matter Expert in this price model.)

Description: Executes tasks and projects relevant to subject matter. Reduces issues to practical recommended options. Explains recommendation to decision-makers in terms that permit decisions. Performs studies and analyses on subjects within the technical scope of work. Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking;

telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation. Recognized at the industry level in a technical field or specialized engineering or technology area and is proficient in relevant engineering principles and practices. Applies experience, skills, and expert knowledge within an engineering discipline to complex assignments. Generates unique concepts as evidenced by synthesis of new products or processes. Creates or uses engineering/scientific tools to solve technical problems. Utilizes and develops tools, techniques, processes and/or facilities such as state-of-the-art simulation environments, laboratories, and test facilities. Provides leadership for engineering activities in a specialized engineering or technology subject area. Serves as a major contributor to technical planning process and for providing technical management and guidance.

n/a n/a n/a n/a

Application Systems Applications Systems Analyst – Senior Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other network services. Manages personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Applications Systems Analyst – Intermediate Description: Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work on most phases of applications systems analysis activities, but requires instruction and guidance in other phases. May use CASE tools.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Applications Systems Analyst – Associate Description: Under immediate supervision, assists in research and fact-finding to develop or modify information systems. Assists in preparing detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. May use CASE tools.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Software Engineer – Senior Description: Responsible for conducting or participating in multidisciplinary research and collaborates with equipment designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems software. Determines computer user needs; advises hardware designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements;

designs and develops compilers and assemblers, utility programs, and operating systems.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Software Engineer – Intermediate Description: Under general supervision, conducts or participates in multidisciplinary research and collaborates with equipment designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems software. Determines computer user needs; advises hardware designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements; designs and develops compilers and assemblers, utility programs, and operating systems.

Intermediate/ Journeyman

BS 5+ yrs AA w/7+ yrs

Software Engineer – Associate Description: Under direct supervision, assists in designing and developing compilers and assemblers, utility programs, and operating systems.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Applications Programmer – Senior Description: Responsible for devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications programming activities. Note: This position does not perform systems analysis functions.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Applications Programmer – Intermediate Description: Under general supervision, modifies moderately complex applications programs from detailed specification. Codes, tests, debug, and documents and maintains those programs. Competent to work on most phases of applications programming activities, but requires instruction and guidance in phases. Note: This position does not perform systems analysis functions.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Applications Programmer – Associate Description: Under immediate supervision, modifies applications programs from detailed specifications. Codes, tests, debugs, documents and maintains those programs This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in applications programming. Note: This position does not perform systems analysis functions.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

IT Certified Professional – Senior Description: Responsible for the most complex testing and analysis of all elements of the network facilities including: power, software, communications devices, lines, modems and terminals. Monitors and controls the performance and status of the network resources. May function in a lead capacity within the department. Provides guidance and direction for less experienced personnel.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

IT Certified Professional –Intermediate Description: Under general supervision, responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance. Handles routine network activities and identifies and resolves routine network problems.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

IT Certified Professional – Associate Description: Under direct supervision, assists in monitoring and responding to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May provide LAN server support.

May assist installing terminals and associated hardware. Requires knowledge of data scopes, patch panels, modems, concentrators, and associated terminal and network management software.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Operations and Logistics Seat Management Administrator. The seat management administrator shall perform duties such as configuration management, infrastructure management, asset management, help desk, system analysis, and infrastructure assessment. The seat management administrator shall perform duties on tasks that require expertise in system/processor architecture, wired for management baseline, desktop management interface, SNMP, client/server architecture, operating systems, software applications, network protocols, routers, switches, remote access servers, and firewalls.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Configuration Management (CM) Specialist - Senior Description: Responsible for effectively tracking, logging, categorizing, and maintaining changes made against the accepted Army baseline(s) standards.

Develops, distributes, and tracks all change packages resulting from approved Configuration Control Board action. Trains personnel by conducting workshops and seminars on the proper methodology to maintain a proactive CM program. Provides daily support and direction to staff as to change status requirements, deadlines, and problems.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Configuration Management (CM) Specialist - Intermediate Description: Under immediate supervision, responsible for effectively tracking, logging, categorizing, and maintaining changes made against the accepted Army baseline(s) standards. Develops, distributes, and tracks all change packages resulting from approved Configuration Control Board action.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Configuration Management (CM) Specialist - Associate Description: Under immediate supervision, distributes and tracks all change packages resulting from approved Configuration Control Board action.

Provides daily support to staff as to change status requirements, deadlines, and problems.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Computer Operator – Senior Description: Responsible for monitoring and controlling one or more servers by operating the central console or on-line terminals. Studies program operating instruction sheets to determine equipment setup and run operations.

Continuously observes the operation of the console panel, storage devices, printers, and the action of the console printer to monitor the system and determine the point of equipment or program failure. Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction. Confers with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations.

Maintains operating records such as machine performance and production reports. Competent to work at the highest level of all computer operations phases.

Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Computer Operator – Intermediate Description: Under general supervision, monitors and controls a computer by operating the central console or on-line terminals. May operate auxiliary equipment directly associated with the computer. May maintain records regarding output units and supply inventories. May assist in manipulating controls to rearrange sequence of job steps to continue operations when individual units of the system malfunction. Competent to work on most phases of computer operations, but still may require some instruction and guidance for other phases.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Computer Operator – Associate Description: Under immediate supervision, assists in performing routine tasks associated with operating a computer in accordance with detailed instructions.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Distribution Operations Specialist – Senior Description: Responsible for review/develop/modify/test procedures and systems requirements to manage property book requirements directly supporting DoD Enterprise infrastructure and infostructure IT goals and projects. Train internal and external customers regarding procedures/ processes and software applications. Conduct internal audits and development/ review of corrective action plans. Negotiate supplier agreements and service contracts as required by job. Have knowledge of capital procurement processes. Perform duties and responsibilities as the lead on process improvement teams. Coordinate workflow and material movement to meet program and customer delivery requirements.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Distribution Operations Specialist – Intermediate Description: Under general direction, responsible for review/develop/modify/test procedures and systems requirements to manage property book requirements directly supporting DoD Enterprise infrastructure and infostructure IT goals and projects. Train internal and external customers regarding procedures/ processes and software applications. Conduct internal audits and development/ review of corrective action plans. Negotiate supplier agreements and service contracts as required by job. Have knowledge of capital procurement processes. Perform duties and responsibilities as the lead on process improvement teams. Coordinate workflow and material movement to meet program and customer delivery requirements.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Distribution Operations Specialist - Associate Description: Under immediate supervision, responsible for review/develop/modify/test procedures and systems requirements to manage property book requirements directly supporting DoD Enterprise infrastructure and infostructure IT goals and projects. Train internal and external customers regarding procedures/ processes and software applications. Conduct internal audits and development/ review of corrective action plans. Negotiate supplier agreements and service contracts as required by job. Have knowledge of capital procurement processes. Perform duties and responsibilities as the lead on process improvement teams. Coordinate workflow and material movement to meet program and customer delivery requirements.

Associate/ Entry Level

BA/BS <5 yrs AA or 2yr Tech School w/2+ years

Information Assurance Information Assurance Engineer - Senior Description: Responsible for all activities relating to information assurance procedures and systems. Develops information systems assurance programs and control guidelines. Confers with and advises subordinates on administrative policies and procedures and resolving technical problems, priorities, and methods. Consults with and advises other sections regarding internal controls and security procedures. Prepares activity and progress reports relating to the information systems audit function.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Information Assurance Engineer - Intermediate Description: Under general supervision, develops information systems assurance programs and control guidelines, assists in resolving technical problems, priorities, and methods.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Information Assurance Engineer - Associate Description: Under general supervision, audits new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that systems procedures are in compliance with corporate standards

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Information Systems Auditor – Senior Description: Responsible for auditing the most complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that information systems procedures are in compliance with corporate standards. Competent to work at the highest level of all phases of information systems auditing.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Information Systems Auditor – Intermediate Description: Under general supervision, audits moderately complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that systems and procedures are in compliance with corporate standards. Competent to work on most phases of information systems auditing.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Information Systems Auditor – Associate Description: Under direct supervision, carries out routine phases of the systems audit function. Assists in the auditing of new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that systems and procedures are in compliance with corporate standards. Staffed by skilled employees who have had sufficient educational background and/or experience in information systems auditing.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

Data Security Analyst – Senior Description: Responsible for performing all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user communit to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understandin of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management. Frequently reports to a Data Security Administration Manager.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Data Security Analyst – Intermediate Description: Under general supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user communit to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understandin of firewall theory and configuration. Frequently reports to a Data Security Administration Manager.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Data Security Analyst – Associate Under direct supervision, performs all procedures necessary to ensure the safety of information, systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required. Provides management with status reports. Frequently report to a Data Security Administration Manager.

Associate/ Entry Level

Education

Level

Minimum Years

Substitute for Minimum

Education/Years

Disaster Recovery/COOP/Contingency Administrator Description: Responsible for preparing contingency plans for system software, hardware, and applications for the organization. Implements procedures to ensure business applications continue to function through disruptive incidents within an organization. Develops and maintains various security controls to protect technology assets from internal or inadvertent modification, disclosure or destruction. Provide reports to supervisors regarding effectiveness of data security and make recommendations for the adoption of new procedures. Oversees and facilitates the preparation of an organization-wide business resumption plan. Responsible for ensuring the business resumption plan adequately addresses the organization’s requirements and established timeframes. Responsible for day-to-day securit administration of the organization’s data systems and data networks including systems access administration.

Senior/Lead MS 10+ yrs BS/12+ yrs

Information Security Specialist - Senior Description: Responsible for using current information security technology disciplines and practices to ensure the confidentiality, integrity and availability of corporate information assets in accordance with established standards and procedures. Develops and maintains knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization.

Senior/Lead MA/MS 10+ yrs BA/BS w/12+ yrs

Information Security Specialist - Intermediate Description: Under general supervision, uses current information security technology disciplines and practices to ensure the confidentiality, integrity and availability of corporate information assets in accordance with established standards and procedures. Develops and maintains knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization.

Intermediate/ Journeyman

BA/BS 5+ yrs AA w/7+ yrs

Information Security Specialist - Associate Description: Under direct supervision, assists in developing and maintaining knowledgebase on changing regulatory, threat, and technology landscapes to continually develop or maintain security policies and standards, and ensure compliance throughout the organization.

Associate/ Entry Level

BS <5 yrs AA or 2yr Tech School w/2+ years

IA Policy and Compliance Certified Professional – Senior Responsible for performing and leading support of Certification and Accreditation (C&A) or other IA/CND Compliance and Auditing processes and inspections for all enterprise systems and networks; ensures validity and accuracy review of all…