Appendix A - Task Sub Task Descriptions dtd 30Apr2020.doc

Appendix A

Support Tasks and Subtasks Descriptions

APPENDIX A

Contract Support Task and Subtask Descriptions

Information regarding the Statement of Work for use in connection with the Instructional Support Services solicitation for

FAA ACADEMY (AMA-002)

TRAINING SOLUTIONS TEAM

6973GH-xx-D-xxxxx Date: April 30, 2020 Prepared by FAA Academy Training Solutions Contract Team

CHANGE HISTORY

Change No.

Description of Change

TABLE OF CONTENTS

iCHANGE HISTORY iiTABLE OF CONTENTS

1Task 1. Instructional Training Delivery (Full-Time and Part-Time)

11.1 Scope of the Task

11.2 Task Requirements

21.3 Time of Work

21.4 Evening Shift Work

21.5 Alternate Work Schedule (AWS) or Telework

21.6 Travel

21.7 Level of Effort

3Task 2. Contract Management and Administration

32.1

32.2

32.3 Dedicated Contract Management

32.4 Contract Management Authority

32.5

32.6

42.7 Alternate Work Schedule (AWS)/Telework

42.8

42.9

5Task 3. Development and Revision

53.1

53.2

5Subtask 3.2.1 Task Requirements for Subject Matter Expert (SME)

5Subtask 3.2.2 Task Requirements for Graphic Design

5Subtask 3.2.3 Task Requirements for Technical Writer

6Subtask 3.2.4 Task Requirements for Web Design /eLearning

6Subtask 3.2.5 Task Requirements for Instructional System Design

73.3

73.4

73.5 Alternate Work Schedules (AWS) / Telework

73.6

73.7

8Task 4. Administrative Support

84.2

84.3

84.4

84.5 Alternate Work Schedule (AWS) or Telework

94.6

94.7

Task 1. Instructional Training Delivery (Full-Time and Part-Time)

1.1 Scope of the Task

The contractor shall provide instructors who will be responsible for providing instructional delivery of training, as well as maintenance of course materials, utilizing all applicable media. This support will be for FAA Academy customers such as, but not limited to, Customs and Border Protection.

The requirement centers primarily on the instructional delivery of FAA Academy Training Solutions Team training. This includes theoretical and practical training in one or more subjects on customers’ equipment and systems.

Delivery of instructional courses is in accordance with FAA training procedures, guidelines, and methodologies. Instructors are required to follow prepared lesson plans and ensure stated course objectives are presented. Instructors will utilize such teaching methods as lecture, lab demonstrations, remedial discussion, and coaching. The instructor shall use only FAA provided and authorized teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual lab equipment.

Contract instructors may also be required to collaborate with subject matter experts (SMEs) regarding revision and maintenance of course materials.

1.2 Task Requirements

This subtask requires instructional delivery to support training requirements. Instructional training will be delivered in accordance with training lesson plans, course outline, or other course requirements. Instructors will conduct training and perform course revision and maintenance when required.

The curriculum will involve training for customers such as, but not limited to, Customs and Border Protection personnel. The curriculum generally consists of lecture followed by laboratory exercises to allow for monitoring the student’s ability to demonstrate proficiency.

The instructor will also perform various classroom administration duties, following Academy guidelines and policies, including, but not limited to:

a) Conducting student orientation on the first day of class as indicated on the Student Orientation Briefing slides or other provided media;

b) Taking initial roll call, indicating any changes and notifying appropriate FAA office regarding any No Show’s;

c) Maintaining a class roster;

d) Submitting final grades to appropriate FAA office;

e) Identifying the need for additional classroom resources and communicating these needs to the appropriate FAA office;

f) Proposing recommendations for improvements, based on class outcomes at the conclusion of each class, to the appropriate FAA office.

g) Presenting any class related issues or concerns (i.e. discipline, proficiency, etc.) to the appropriate FAA office.

1.3 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m. with a half hour lunch. Occasional activity outside these hours is possible to support evening sessions or meetings.

1.4 Evening Shift Work

Except for those periods where class schedules or meetings necessitate such activity, no evening shift work is anticipated in this task between the hours of 6:00 p.m. and 6:00 a.m.

1.5 Alternate Work Schedule (AWS) or Telework

The FAA does not establish any requirement for the contractor to utilize any type of AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that any proposed use of AWS by the contractor ensures task requirements will take precedence over work schedule preferences.

There is no telework under this contract unless authorized by the CO or COR.

1.6 Travel

Support under this contract requires contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Reimbursement of travel expenses will be in accordance with provisions found in the Statement of Work (SOW).

1.7 Level of Effort

Support requirements for this task are variable and will be communicated when the need is identified through work orders outlining specific instructional delivery tasks.

Task 2. Contract Management and Administration

2.1 Scope of the Task

The contractor shall provide a Program Manager to provide oversight and management of all contract personnel employed in direct support of this contract. The program management support position is proposed as direct cost to this contract.

2.2 Task Requirements

This task will require a full-time Program Manager to provide oversight of contract personnel and to ensure the tasks assigned to contract personnel are completed in accordance with the terms of the contract. The Program Manager performs all necessary functions to effectively and efficiently manage the personnel under his/her supervision, as well as convey accountability and performance expectations for assigned personnel. This task will require the contractor to provide time-accounting of contractor personnel using the current applicable FAA Activity Data Tracking System (ADTS). The contractor management shall have the authority to represent the contractor in dealing with on-site FAA COR.

2.3 Dedicated Contract Management

The Program Manager shall be fully dedicated to this contract and shall not be utilized by the contractor in support of other activities without the express approval of the CO.

2.4 Contract Management Authority

The Program Manager shall have full authority to act on behalf of the contractor and any limitations to this authority shall be clearly indicated in the contractor’s proposal.

2.5 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m. with a half hour lunch. Occasional activity outside these hours is possible to support evening sessions or meetings.

2.6 Evening Shift Work

Except for those periods where class schedules or meetings necessitate such activity, no evening shift work is anticipated in this task between the hours of 6:00 p.m. and 6:00 a.m.

2.7 Alternate Work Schedule (AWS)/Telework

The FAA does not establish any requirement for the contractor to utilize any type of AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that any proposed use of AWS by the contractor ensures task requirements will take precedence over work schedule preferences. There is no telework under this contract unless authorized by the CO or COR.

2.8 Travel

Support under this contract rarely requires contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Reimbursement of travel expenses will be in accordance with provisions found in the Statement of Work (SOW).

2.9 Level of Effort

FAA requirements in this task are expected to remain constant throughout the life of this contract. Whatever positions requested by the contractor, and approved through negotiations with the FAA, shall be fully dedicated to this contract and shall not be utilized by the contractor in support of other activities without the express approval of the CO. All of these positions shall nevertheless be subject to additional negotiation in the event changes arise in the projected workload of the other tasks under this contract.

Task 3. Development and Revision

3.1 Scope of the Task

At the FAA’s option, the contractor shall provide personnel capable of developing new and revising completed course materials and support media for resident, field conducted, and self-paced training programs. The contractor may be required to develop and revise correspondence study, computer based instruction (CBI), video based, and distance learning courses and support media. The specific project requirements will dictate what development and revision subtasks are exercised. For all work order requests submitted by the FAA, the contractor shall respond to the COR in a reasonable period assuring all qualification requirements are meet as listed in Appendix B.

3.2 Task Requirements

This task requires the following subtasks:

Subtask 3.2.1 Task Requirements for Subject Matter Expert (SME)

This subtask requires individuals to serve as subject matter experts (SMEs) researching and providing the technical expertise to be used in the course development or revision project(s). These individuals may be required to develop or revise teaching aids such as, but not limited to, wall charts, prepared notes, web casts, training handbooks, lesson plans, and other course documentation to ensure the technical accuracy of the training content.

Subtask 3.2.2 Task Requirements for Graphic Design

This subtask requires the editing, word processing, and graphic design of course books, instructor guides, wall charts, transparencies, posters, charts, slides, door signs and any documents required to support FAA operational training delivery and development requirements. These individuals work with the courseware development team to design graphics/visuals in the preparation of instructional lessons and technical training materials. Duties may include, but are not limited to:

a) Developing graphics to support various media used within the technical training curriculum;

b) Developing/designing computer graphics and visual effects;

c) Integrating graphics into training materials and other documents through utilization of layout design principles as well as desktop publishing concepts and methods;

d) Conceptualizing appropriate graphics and creating designs suitable for technical training materials;

e) Employing macros and imbedded graphics as appropriate;

f) Archiving course documents;

g) Maintaining a graphics library.

Subtask 3.2.3 Task Requirements for Technical Writer Technical Writer personnel will be required to develop, proofread and edit technical, as well as administrative, material for reports, manuals, briefs, proposals, instruction books, catalogs, and related publications in support of this task. The technical writer duties include:

a) Collaborating with SMEs and other project team members;

b) Researching manuals, reports, and other material to become familiar with technologies, methods, agency policies, and tools to integrate new initiatives;

c) Organizing material and completing writing assignments in accordance with standards regarding order, clarity, conciseness, style and terminology;

d) Reviewing published materials and recommending revisions or changes in scope, format, content and media selection;

e) Maintaining records and files of work;

f) Selecting photographs, drawings, sketches, diagrams and charts to illustrate material;

g) Assisting in arranging material for publication (may arrange for production and distribution of material).

Subtask 3.2.4 Task Requirements for Web Design /eLearning The contractor shall provide personnel to design, develop, troubleshoot, debug, update, and maintain website software code that supports FAA. Works with project members, as needed, to develop the site concept, interface design, and architecture of the website and is responsible for interface implementation. The Web Designer shall be able to integrate data contained in, but not limited to, databases, spreadsheets, or other data sources, into the web design in a manner that minimizes effort to maintain the page information. All web design will conform to FAA branding requirements. Data on the website shall be maintained for accuracy, timeliness, and compliance in accordance with FAA training standards, policies, and guidelines.

This subtask also requires the programming of instructional lessons and other related instructional material developed for the FAA's eLearning training program. With respect to FAA-specific training and development requirements, duties may include, but are not limited to:

a) Editing of material for functionality and operational integrity to ensure error-free operation on web delivery platforms;

b) Planning, analyzing and designing simple to complex e-learning materials using current development software tools;

c) Developing, revising, and maintaining current and future distance-learning and training products, courses and materials;

d) Working with, and the development of, simple computer graphics;

e) Conceptualizing computer graphics and animations;

f) Layout and placement of graphics and animation in courseware;

g) Incorporating graphics into electronic training materials;

h) Utilizing desktop publishing concepts and methods;

i) Using extreme care not to alter meaning or intent of the material;

j) Coordination and consultation with FAA project team.

Subtask 3.2.5 Task Requirements for Instructional System Design

This subtask requires instructional development, revision, research of course materials and support media, and oversight of the course development and revision process to ensure FAA training methodologies and outcomes are achieved. These individuals are responsible for designing instructional materials, utilizing conventional and/or computerized delivery systems as required, and coordinating all phases of instructional material development/revision in support of the FAA's training program. Duties may include, but are not limited to:

a) Developing training proposals;

b) Conducting job task or needs analysis;

c) Developing course design guide;

d) Utilizing course development templates;

e) Benchmarking;

f) Preparing course control documentation;

g) Developing instructional objectives, reviewing tests, and providing delivery media recommendations via media analysis;

h) Conducting instructional analysis and evaluation of final training product and reporting these outcomes to the appropriate FAA office;

i) Developing and revising course content for, but not limited to, resident, correspondence study, computer based instruction, video based, and distance learning courses and support media.

3.3 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m. with a half hour lunch. Occasional activity outside these hours is possible to support evening sessions or meetings.

3.4 Evening Shift Work

Except for those periods where class schedules or meetings necessitate such activity, no evening shift work is anticipated in this task between the hours of 6:00 p.m. and 6:00 a.m.

3.5 Alternate Work Schedules (AWS) / Telework

The FAA does not establish any requirement for the contractor to utilize any type of AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that any proposed use of AWS by the contractor ensures task requirements will take precedence over work schedule preferences. There is no telework under this contract unless authorized by the CO or COR.

3.6 Travel

Support under this contract rarely requires contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Reimbursement of travel expenses will be in accordance with provisions found in the Statement of Work (SOW).

3.7 Level of Effort

Support requirements for this task are variable and will be communicated when the need is identified through project work descriptions, which outline requirements and milestones.

Task 4. Administrative Support

4.1 Scope of the Task

The contractor shall provide an Administrative Assistant who will be responsible for providing administrative support to the personnel of the Training Solutions Team (AMA-002), as well as contract personnel working under this contract. Positions other than Administrative Assistant shall be subject to negotiation.

4.2 Task Requirements

This subtask requires the Administrative Assistant to perform all necessary functions to effectively and efficiently conduct administrative support duties such as, but not limited to:

a) Performing related administrative duties (i.e., answering phones, filing documents, records management, etc.);

b) Creating documentation such as, but not limited to, correspondence, reports, course materials, class materials, agendas, etc.;

c) Arranging meetings or telecons;

d) Providing travel assistance;

e) Maintaining office supplies;

4.3 Time of Work

Support for this task will be required during normal office hours, generally accepted as between the hours of 7:00 a.m. and 3:30 p.m. with a half hour lunch. Occasional activity outside these hours is possible to support evening sessions or meetings.

4.4 Evening Shift Work

Except for those periods where class schedules or meetings necessitate such activity, no evening shift work is anticipated in this task between the hours of 6:00 p.m. and 6:00 a.m.

4.5 Alternate Work Schedule (AWS) or Telework

The FAA does not establish any requirement for the contractor to utilize any type of AWS under this task. If such utilization is proposed, the contractor will be expected to demonstrate the benefit to be realized by the FAA and how potential risks associated with such utilization are to be minimized. Further, the FAA requires that any proposed use of AWS by the contractor ensures task requirements will take precedence over work schedule preferences.

There is no telework under this contract unless authorized by the CO or COR.

4.6 Travel

Support under this contract requires contract personnel to travel as part of their normal assigned duties. Any necessary travel will be restricted within the confines of the territories and possessions of the United States. Reimbursement of travel expenses will be in accordance with provisions found in the Statement of Work (SOW).

4.7 Level of Effort

Support requirements for this task are variable and will be communicated when the need is identified through work orders outlining specific instructional delivery tasks.

i April 30, 2020

Training Solutions Team