Rev. 11-13-2024

Job Title Receptionist

Job Summary:

As a member of the Women, Infants and Children (WIC) Team, this position will assist with the provision of WIC services for individuals, families, and communities. The receptionist will set the tone for excellent customer service as the initial contact for the office whether in-person, by phone, or through digital correspondence. The receptionist will greet, direct, and respond to applicants, participants, and the public regarding requests or questions about routine program operations. Provide support to case managers including gathering, organizing, and entering applicant and participant information, composing and finalizing correspondences, and reviewing documents and other materials for errors and completeness. Support overall office function by establishing and maintaining filling systems and databases and ensuring office publications remain current. Work as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision. Will work under the direction of a Manager and Team Lead. Will be supervised by the Manager.

Functions:

• Greet and direct applicants, participants, and the public.

• Respond to requests or questions regarding routine program operations.

• Check in participants.

• Answer and route phone calls and messages.

• Retrieve office voice messages and route to appropriate person.

• Assist case managers with appointment reminders and cancellations.

• Ensure all required proofs are received prior to certification.

• Scan in medical and other documents and notify case manager.

• Send out mailings and faxes as requested.

• Compose and edit letters, help draft messages, and take meeting minutes as requested.

• Review routine forms, documents, or materials to check for errors and verify completeness.

• Review brochures and marketing materials ensuring they are the most current and copies are available.

• Establish and maintain filing systems, electronic and hard copy.

• Electronically file and retrieve a variety of materials to maintain records.

• Help maintain referral listings in coordination with team.

• Open and route incoming office mail. Sort and bundle outgoing mail.

• Monitor office email and forward to appropriate party.

• Make travel arrangements, i.e. carpool reservations, WOW van scheduling, hotel reservations

• Perform other duties as assigned.

Qualifications:

High School Diploma Bilingual Preference (Spanish) Possession of a valid driver’s license

Knowledge, Skills, & Ability:

Knowledge of: proficiency in English grammar, spelling, and punctuation, with the ability to apply them effectively in written communication; familiarity with modern office equipment, practices, and procedures; expertise in Microsoft Office Suite applications; and understanding of department rules, procedures, and functions.

Skills and abilities to: type accurately; collect, analyze, and summarize data from various sources; efficiently operate a range of office equipment; communicate information clearly and concisely in both verbal and written forms; review and comprehend program materials;

establish and maintain effective working relationships with colleagues and the general public;

and apply literacy and language skills to effectively serve diverse populations.

Must be able to work Monday through Friday between 8am and 5pm. Occasional hours outside of 8am – 5pm may be required to support services. Occasional travel may be required to provide services, attend trainings/meeting, and provide office coverage.

Department of Health Information:

The South Dakota Department of Health's programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in South Dakota. We recognize that employees are our most valuable resource, and we are committed to promoting a culture of excellence in the Department of Health. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a culturally diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds. Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.

Please visit our website at http://doh.sd.gov/ for further information about the Department of Health and the WIC Program https://www.sd.gov/wic.

http://doh.sd.gov/ https://www.sd.gov/wic

Rev. 12-04-2024

Job Title Senior Secretary

Job Summary:

This position is a member of the Office of Family Nutrition Services (OFNS) team and will assist with the provision of services for individuals, families, and communities. The Senior Secretary position will support all offices within the Region including overseeing the receptionist(s) and fill in when vacancies occur, identify and submit purchase requests, and maintain inventory. Serve as the Vendor Liaison and Internal Referral Specialist. Assist with strategic planning, outreach activities, and referrals. Provide support to case managers as requested. Print, review, and take necessary actions based on reports. Work as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision. Will work under the direction of a Manager and Team Lead. Will be supervised by the Manager.

Functions:

All functions are applicable to support all offices within the Region.

• Oversee job duties of receptionist(s), not including supervisory responsibilities.

• Fill in for receptionist in the area when vacancies occur.

• Maintain inventory including, but not limited to, computers and other equipment, eWIC cards, breast pumps, and formula.

• Prepare and submit purchase requests including, but not limited to, eWIC cards, breast pumps, and formula.

• Act as a Vendor Liaison including providing general oversight and serving as point of contact for WIC retailers, investigating to resolve participant/vendor complaints or shopping issues, documenting outcome, and reporting ongoing/serious retailer issues to Central Office Vendor Team for follow-up.

• Assist with developing and completing action steps for each Local Agency WIC Strategic Community Outreach & Outcomes Plan (SCOOP) to achieve goals and joint strategies.

• Participate in outreach activities and special events in coordination with team.

• Act as Internal Referral Specialist (IRS) checking for applicants, referring to appropriate services, and assist with any other referral duties.

o Contact potential applicants referred by other programs to explain program and encourage participation.

• Help maintain referral listings for each office in coordination with team.

• Assist in the delivery of participant surveys.

• Review and print reports as assigned.

o Complete necessary actions based on report data and work closely with case manager to resolve issues and follow-up with participants.

• Participate in conferences, WIC meetings, and in-services.

• Perform other duties as assigned.

Qualifications:

High School Diploma Bilingual Preference (Spanish) Possession of a valid driver’s license

Knowledge, Skills, & Ability:

Knowledge of: WIC Program requirements (desirable); proficiency in English grammar, spelling, and punctuation, with the ability to apply them effectively in written communication; familiarity with modern office equipment, practices, and procedures; expertise in Microsoft Office Suite applications; and understanding of department rules, procedures, and functions.

Skills and abilities to: type accurately; collect, analyze, and summarize data from various sources;

efficiently operate a range of office equipment; communicate information clearly and concisely in both verbal and written forms; review and comprehend program materials; establish and maintain effective working relationships with colleagues and the general public; and apply literacy and language skills to effectively serve diverse populations.

Must be able to work Monday through Friday between 8am and 5pm. Working hours may extend beyond 8am to 5pm workday and occasional Saturdays may be required. Regular travel to satellite sites including overnight stays may be required for service delivery, trainings, or meetings.

Department of Health Information:

The South Dakota Department of Health's programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in South Dakota. We recognize that employees are our most valuable resource, and we are committed to promoting a culture of excellence in the Department of Health. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a culturally diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds. Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.

Please visit our website at http://doh.sd.gov/ for further information about the Department of Health and the WIC Program https://www.sd.gov/wic.

Job Title WIC Public Health Assistant (WPHA)

Job Summary:

As a member of the Women, Infants and Children (WIC) Team, this position will assist with the provision of WIC services for individuals, families, and communities. This includes making appointments, determining income, identity and residency eligibility, providing nutrition assessment and support to promote normal growth and healthy lifestyle choices, providing breastfeeding promotion and support, referring participants to other social services and community resources, and issuing food benefits. Leads participants to develop a participant-centered plan to meet individual goals. Work as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision. Will work under the direction of a Manager and Team Lead. Will be supervised by the Manager.

Functions:

• Provide case management for families including initial appointment and a minimum of three contacts throughout a year long certification to provide nutrition and breastfeeding support and work toward healthy lifestyle goal(s).

• Accurately obtain, determine, and document proof of residence, proof of identity and proof of income to determine eligibility for WIC services.

• Assess participation on other federal and state assistance programs including Supplemental Nutrition Assistance Program (SNAP), South Dakota Medicaid, and Temporary Assistance for Needy Families (TANF) to determine adjunct eligibility for WIC services and to refer potentially eligible participants to such services.

• Explain the purpose of WIC to participants (what to expect at appointment).

• Consistently use proper procedures to collect accurate biochemical and anthropometric measurements and medical and dietary assessment data.

• Conduct nutrition and health assessments and provide support to promote normal growth and maintenance of health.

• Provide nutrition and breastfeeding support which is responsive to the identified needs/interests of the participant.

• Refer breastfeeding complications to Designated Breastfeeding Experts (DBE), Certified

Lactation Counselor (CLC), or International Board-Certified Lactation Consultant (IBCLC).

• Refer to essential resources within the community and surrounding areas to provide support and care beyond WIC.

• Assist with benefit issuance to provide individually tailored food packages that may include direct formula issuance.

• Educate participant on benefit process and eWIC card use:

o Explanation of benefit start and end dates, including explanation of the pro-ration policy.

o Review with the participant the benefits balance list with specific foods prescribed for them.

o Explain how to use the eWIC card for shopping.

o Explain the importance of keeping the eWIC Card safe and PIN confidential.

o Explain how participant can help assure continued benefits by purchasing the lowest cost items and using coupons as much as possible.

o Prepare participant to shop for WIC foods (mock grocery store, when available); meet at retailer to teach/assist shopping for WIC foods.

o Educate participant on use of the participant portal (MyWIC Portal) and virtual services.

o Provide participants with list of authorized retailers for shopping purposes.

o Provide instruction on use of the WIC mobile app.

o Have the participant review the training video for shopping.

• Document all interaction with applicants and participants.

• Maintain caseload that is assigned.

• Review caseload management reports.

• Ensure all participants are receiving benefits.

• Respond to over-issuance concerns.

• Assist Central Office with program integrity as requested.

• Contact participants to ensure follow-up contracts and support provided.

• Works as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision.

• Works collaboratively with local agency to develop Strategic Community Outreach & Outcomes Plan (SCOOP) focusing on nutrition, outreach, and breastfeeding goals for the population served.

• Collaborates with community partners and providers to build effective working relationships, enhance referral pathways, and explore opportunities to partner in new and innovative ways.

• Participate in outreach activities and participant special events.

• Promote immunizations, oral health, and other public health services.

• Travel to provide mobile WIC services in utilizing the Wellness on Wheels (WOW) van.

• Participate in trainings, conferences, WIC meetings, and in-services.

• Perform other duties as assigned.

Qualifications:

High school diploma, post- secondary education in a health-related field is desirable.

Possession of valid driver’s license.

Knowledge, Skills, & Abilities:

Knowledge of: Nutrition and health practices; social and economic conditions as they apply to nutrition; nutrition education methods; basic nutrition education and knowledge of women, infants, and children.

Skills and ability to: evaluate programs and ensure compliance; establish and maintain effective working relationships with others; interpret policies and procedures; apply literacy and language skills to appropriately address the needs of diverse populations; effectively communicate to support the development of collaborative working relationships with applicants, participants, families, co-workers and community partners; demonstrate empathy, initiative, and professionalism; organize, plan ahead, and set goals and priorities; proficiently navigate Microsoft suites; work simultaneously within several computer programs; and work autonomously and cooperatively with team to help achieve strategic goals.

The SD Department of Health will provide necessary nutrition and breastfeeding training for required level of expertise, WIC-specific training to perform duties described, and will have initial and annual proficiency testing.

Must be able to work Monday through Friday between 8am and 5pm. Working hours may extend beyond 8 a.m. to 5 p.m. and occasional Saturdays may be required. Regular travel to satellite sites including overnight stays may be required for service delivery, trainings, or meetings.

Department of Health Information:

The South Dakota Department of Health's programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in South Dakota. We recognize that employees are our most valuable resource, and we are committed to promoting a culture of excellence in the Department of Health. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a culturally diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds. Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.

Please visit our website at http://doh.sd.gov/ for further information about the Department of Health and the WIC Program https://www.sd.gov/wic.

Job Title Nutrition Educator (NE)

Job Summary:

As a member of the Women, Infants and Children (WIC) Team, this position will assist with the provision of WIC services for individuals, families, and communities. This includes making appointments, determining income, identity and residency eligibility, providing nutrition assessment and support to promote normal growth and healthy lifestyle choices, providing breastfeeding promotion and support, referring participants to other social services and community resources, and issuing food benefits. Leads participants to develop a participant-centered plan to meet individual goals. Work as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision. Will work under the direction of a Manager and Team Lead. Will be supervised by the Manager.

Functions:

• Provide case management for families including initial appointment and a minimum of three contacts throughout a year long certification to provide nutrition and breastfeeding support and work toward healthy lifestyle goal(s).

• Accurately obtain, determine, and document proof of residence, proof of identity and proof of income to determine eligibility for WIC services.

• Assess participation on other federal and state assistance programs including Supplemental Nutrition Assistance Program (SNAP), South Dakota Medicaid, and Temporary Assistance for Needy Families (TANF) to determine adjunct eligibility for WIC services and to refer potentially eligible participants to such services.

• Explain the purpose of WIC to participants (what to expect at appointment).

• Consistently use proper procedures to collect accurate biochemical and anthropometric measurements and medical and dietary assessment data.

• Conduct nutrition and health assessments and provide support to promote normal growth and maintenance of health.

• Provide nutrition and breastfeeding support which is responsive to the identified needs/interests of the participant.

• Refer breastfeeding complications to Designated Breastfeeding Experts (DBE), Certified

Lactation Counselor (CLC), or International Board-Certified Lactation Consultant (IBCLC).

• Refer to essential resources within the community and surrounding areas to provide support and care beyond WIC.

• Assist with benefit issuance to provide individually tailored food packages that may include direct formula issuance.

• Educate participant on benefit process and eWIC card use:

o Explanation of benefit start and end dates, including explanation of the pro-ration policy.

o Review with the participant the benefits balance list with specific foods prescribed for them.

o Explain how to use the eWIC card for shopping.

o Explain the importance of keeping the eWIC Card safe and PIN confidential.

o Explain how participant can help assure continued benefits by purchasing the lowest cost items and using coupons as much as possible.

o Prepare participant to shop for WIC foods (mock grocery store, when available); meet at retailer to teach/assist shopping for WIC foods.

o Educate participant on use of the participant portal (MyWIC Portal) and virtual services.

o Provide participants with list of authorized retailers for shopping purposes.

o Provide instruction on use of the WIC mobile app.

o Have the participant review the training video for shopping.

• Document all interaction with applicants and participants.

• Maintain caseload that is assigned.

• Review caseload management reports.

• Ensure all participants are receiving benefits.

• Respond to over-issuance concerns.

• Assist Central Office with program integrity as requested.

• Contact participants to ensure follow-up contracts and support provided.

• Works as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision.

• Works collaboratively with local agency to develop Strategic Community Outreach & Outcomes Plan (SCOOP) focusing on nutrition, outreach, and breastfeeding goals for the population served.

• Collaborates with community partners and providers to build effective working relationships, enhance referral pathways, and explore opportunities to partner in new and innovative ways.

• Participate in outreach activities and participant special events.

• Promote immunizations, oral health, and other public health services.

• Travel to provide mobile WIC services in utilizing the Wellness on Wheels (WOW) van.

Bachelor’s or Master’s degree in Nutritional Sciences, Community Nutrition, Clinical Nutrition, Dietetics, Public Health Nutrition, Home Economics/Family and Consumer Science with emphasis in nutrition, or related field with at least 12 hours of course work in Science and 12 hours course work in Nutrition.

Possession of a valid driver’s license.

Knowledge, Skills, & Abilities:

Knowledge of: Nutrition and health practices; social and economic conditions as they apply to nutrition; nutrition education methods; intermediate level nutrition education and knowledge of women, infants, and children.

Skills and ability to: evaluate programs and ensure compliance; establish and maintain effective working relationships with others; interpret policies and procedures; apply literacy and language skills to appropriately address the needs of diverse populations; effectively communicate to support the development of collaborative working relationships with applicants, participants, families, co-workers and community partners; demonstrate empathy, initiative, and professionalism; organize, plan ahead, and set goals and priorities; proficiently navigate Microsoft suites; work simultaneously within several computer programs; and work autonomously and cooperatively with team to help achieve strategic goals.

The SD Department of Health will provide necessary nutrition and breastfeeding training for required level of expertise, WIC-specific training to perform duties described, and will have initial and annual proficiency testing.

Must be able to work Monday through Friday between 8am and 5pm. Working hours may extend beyond 8 a.m. to 5 p.m. and occasional Saturdays may be required. Regular travel to satellite sites including overnight stays may be required for service delivery, trainings, or meetings.

Department of Health Information:

The South Dakota Department of Health's programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in South Dakota. We recognize that employees are our most valuable resource, and we are committed to promoting a culture of excellence in the Department of Health. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a culturally diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds. Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.

Please visit our website at http://doh.sd.gov/ for further information about the Department of Health and the WIC Program https://www.sd.gov/wic.

Job Title Registered Dietitian (RD)

Job Summary:

As a member of the Women, Infants and Children (WIC) Team, this position will assist with the provision of WIC services for individuals, families, and communities. This includes making appointments, determining income, identity and residency eligibility, providing nutrition assessment and support to promote normal growth and healthy lifestyle choices, providing breastfeeding promotion and support, referring participants to other social services and community resources, and issuing food benefits. Leads participants to develop a participant-centered plan to meet individual goals. Will review and/or develop all high-risk care plans.

Provide nutrition support to participants who demonstrate high risk due to complicated nutritional conditions or to control medical conditions; prescribe food packages; and review and approve special formula requests. Work as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision. Will work under the direction of a Manager and Team Lead. Will be supervised by the Manager.

Functions:

• Provide case management for nutritionally high-risk families including initial appointment and a minimum of three follow-up contacts throughout a year long certification to provide nutrition and breastfeeding support and work toward healthy lifestyle goal(s).

• Accurately obtain, determine, and document proof of residence, proof of identity and proof of income to determine eligibility for WIC services.

• Assess participation on other federal and state assistance programs including Supplemental Nutrition Assistance Program (SNAP), South Dakota Medicaid, and Temporary Assistance for Needy Families (TANF) to determine adjunct eligibility for WIC services and to refer potentially eligible participants to such services.

• Explain the purpose of WIC to participants (what to expect at appointment).

• Consistently use proper procedures to collect accurate biochemical and anthropometric measurements and medical and dietary assessment data.

• Conduct nutrition and health assessments and provide support to promote normal growth and maintenance of health.

• Provide nutrition and breastfeeding support which is responsive to the identified needs/interests of the participant.

• Provide advanced nutrition expertise and guidance and develop nutrition care plans for participants with special formulas, special diets, and those with high nutrition risk.

• Review high-risk nutrition care plans for participants under case management of non-RD staff per policy.

• Refer breastfeeding complications to Designated Breastfeeding Experts (DBE), Certified

Lactation Counselor (CLC), or International Board-Certified Lactation Consultant (IBCLC).

• Refer to essential resources within the community and surrounding areas to provide support and care beyond WIC.

• Assist with benefit issuance to provide individually tailored food packages and ensure special dietary needs of participants are met.

• Approve and order special formulas. May include direct issuance of formula.

• Educate participant on benefit process and eWIC card use:

o Explanation of benefit start and end dates, including explanation of the pro-ration policy.

o Review with the participant the benefits balance list with specific foods prescribed for them.

o Explain how to use the eWIC card for shopping.

o Explain the importance of keeping the eWIC Card safe and PIN confidential.

o Explain how participant can help assure continued benefits by purchasing the lowest cost items and using coupons as much as possible.

o Prepare participant to shop for WIC foods (mock grocery store, when available); meet at retailer to teach/assist shopping for WIC foods.

o Educate participant on use of the participant portal (MyWIC Portal) and virtual services.

o Provide participants with list of authorized retailers for shopping purposes.

o Provide instruction on use of the WIC mobile app.

o Have the participant review the training video for shopping.

• Document all interaction with applicants and participants.

• Maintain caseload that is assigned.

• Review caseload management reports.

• Ensure all participants are receiving benefits.

• Respond to over-issuance concerns.

• Assist Central Office with program integrity as requested.

• Contact participants to ensure follow-up contacts and support provided.

• Works as a team in collaboration with other staff within the office, local agency, and region to assure exceptional service provision.

• Works collaboratively with local agency to develop Strategic Community Outreach & Outcomes Plan (SCOOP) focusing on nutrition, outreach, and breastfeeding goals for the population served.

• Collaborates with community partners and providers to build effective working relationships, enhance referral pathways, and explore opportunities to partner in new and innovative ways.

• Participate in outreach activities and participant special events.

• Promote referrals to Head Start, Medicaid, SNAP, TANF, EFNEP and other appropriate external programs as well as internal Department of Health services including, but not limited to, immunizations, safe sleep, and pregnancy care.

• Travel to provide mobile WIC services in utilizing the Wellness on Wheels (WOW) van.

Bachelor’s Degree in Dietetics or Food Nutrition; Must be credentialed as a Registered Dietitian Nutritionist by the Commission on Dietetic Registration; Must be licensed as a Licensed Nutritionist by South Dakota Board of Medical and Osteopathic Examiners.

Possession of a valid driver’s license.

Knowledge, Skills, & Abilities:

Knowledge of: nutrition and health practices; social and economic conditions as they apply to nutrition; nutrition education methods; advanced nutrition education and knowledge of women, infants, and children.

Skills and ability to: evaluate programs and ensure compliance; interpret policies and procedures; apply literacy and language skills to appropriately address the needs of diverse populations; demonstrate customer service skills, ensuring a positive customer experience;

effectively communicate to support the development of collaborative working relationships with applicants, participants, families, co-workers and community partners; demonstrate empathy, initiative, and professionalism; organize, plan ahead, and set goals and priorities;

proficiently navigate Microsoft suites; work simultaneously within several computer programs;

and work autonomously and cooperatively with team to help achieve strategic goals.

The SD Department of Health will provide necessary breastfeeding training, WIC-specific training to perform duties described, and will have initial and annual proficiency testing.

Must be able to work Monday through Friday between 8am and 5pm. Working hours may extend beyond 8 a.m. to 5 p.m. and occasional Saturdays may be required. Regular travel may be required including overnight stays for service delivery, trainings, or meetings.

Department of Health Information:

The South Dakota Department of Health's programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in South Dakota. We recognize that employees are our most valuable resource, and we are committed to promoting a culture of excellence in the Department of Health. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a culturally diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds. Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.

Please visit our website at http://doh.sd.gov/ for further information about the Department of Health and the WIC Program https://www.sd.gov/wic.

Program Assistant – Office of Family Nutrition Services

Position Summary The Program Assistant provides administrative, operational, and logistical support for the Office of Family Nutrition Services. This position supports program operations, inventory management, communication processes, and coordination of program resources. The Program Assistant works closely with state office staff, local agencies, contractors, and external partners to ensure efficient and accurate execution of program activities.

Key Responsibilities

Administrative & Program Support

• Assist with development, formatting, and distribution of WIC policies, procedures, and program memos

• Manage the SDWIC email inbox and route inquiries appropriately

• Maintain and update organizational charts as needed and communicate all new and existing employees.

• Prepare agenda notes, materials, and documents for internal meetings

• Support onboarding of new staff by preparing maps, worksheets, and administrative materials

• Track surplus inventory and coordinate redistribution or disposal as appropriate

Travel & Conference Coordination

• Arrange staff travel, lodging, and reimbursement documentation

• Support planning and logistics for statewide meetings, conferences, and trainings

Procurement & Ordering

• Coordinate ordering of brochures, outreach materials, supplies, and other program resources

• Monitor stock levels and track distribution to counties and local agencies

• Oversee direct formula ordering

• Manage procurement requests in collaboration with administrative and fiscal staff

Inventory Management

• Oversee inventory for eWIC supplies, program scales and R-Center materials, outreach items, and clinic inventory (not computer related)

• Maintain accurate inventory records

• Support bi-annual contractual inventory reviews

WIC EBT & Reconciliation Duties

• Conduct daily EBT reconciliation activities

• Serve as a point of contact for troubleshooting non-technical EBT supply or administrative issues

WOW Van Program Support

• Maintain the WOW Van outreach calendar, including scheduling and updates

• Coordinate vehicle maintenance and service needs

• Assist with drivers training schedules and ensuring Van are equipped with materials for mobile services

Training & Administrative Support

• Assist with administrative coordination for staff training sessions

• Assemble training packets, materials, and communication notices

Other Duties as Assigned

• Provide general office support to the program team

• Assist with special projects and initiatives to support Office of Family Nutrition Services