ThirdPartyBenefit_2025 RF_v3.docx

Introduction:

The Administrative Office of the United States Courts (AOUSC) requires third-party benefits services for the Federal Judiciary. Currently, the Federal Judiciary Benefits Program covers approximately 2,000 judges and 32,000 judiciary employees in more than 800 locations throughout the United States and its territories. The Federal Judiciary Benefits Program offered to judges and judiciary employees is currently comprised of the following benefit programs:

· Flexible Benefit Program (which includes Premium Payment Plan [(PPP]), Health Care Reimbursement Account [(HCRA]), and Dependent Care Reimbursement Account [(DCRA])

· Commuter Benefit Program (which includes Mass Transit Reimbursement Account and Parking Reimbursement Account)

· Federal Long-Term Care Insurance Program (federal government-wide)

· Federal Employees’ Group Life Insurance Program (FEGLI)

· Federal Employee Health Benefits Program (FEHBP)

· Federal Employees Dental and Vision Insurance Program (FEDVIP)

· Federal Occupational Health (FOH) clinical services

· Employee Assistance Program (EAP)

· Work/Life Services

· Workers’ Compensation Program (OWCP)

· Federal Employee Retirement System (FERS)

· Civil Service Retirement System (CSRS)

· Thrift Savings Program (TSP)

· Transportation Subsidy Program

· Professional Liability Insurance Reimbursement Program

Purpose:

The AOUSC seeks information from industry about third party benefit services and capabilities to include a contractor hosted website that would allow for employees to enroll and manage benefit information. Responses to this RFI will be used to inform requirement validation as the Government prepares to recompete the contract.

Capabilities of Interest:

· Administration and filing compliance of the Affordable Care Act

· Annual enrollment services to include administrative actions for open season enrollment

· Management of Enrollments/Changes/Terminations of Elections

· Administrative services for the following benefit programs:

· Flexible Benefit Program

· Commuter Benefit Program

· Federal Employee Health Benefits (FEHB)

· Federal Employees’ Group Life Insurance Program (FEGLI)

· Thrift Savings Plan (TSP)

· Health Savings Account (HSA)

· Managing and Maintenance of payroll data and bank accounts for salary-reductions elections and forfeiture accounts with no reimbursable claims

Contractor Maintained Website (also known as the Judiciary Benefits Center)

· The Government requires continuity of its website for employees to enroll, review, cancel or change enrollment. The website shall be designed using the Judiciary’s theme, logo and tagline and the most current industry best practices. The Government is seeking information from third-party about similar products they’ve provided to other clients. Please include the system name, functionality and security authentication specifics, as well as maintenance and routine testing plans.

· Please provide a detailed plan for data migration to the new website and transition period.

Member Services – The Government requires a specialized team of benefits specialists to handle the 35,000+ employees at the Federal Judiciary in more than 800 locations in the US and its territories. The team should be dedicated to serving the AOUSC exclusively. Please provide industry best practices of the team that would be able to operate most efficiently in this environment. Please include staff members with roles and industry credentials or certification with years of experience.

Interactive Voice Response (IVR) – Explain industry best practices for IVR that would allow for large volumes of calls or requests when making enrollments elections.

Questions: Please include answers to the following questions:

1. Is there an existing contract vehicle where AOUSC can purchase the full array of services?

2. What is the estimated cost for 10-years based on your company’s solution?

3. Please describe your company’s policies and practices for handling, storing, and securing PII and other sensitive employee data. Include references to compliance with applicable standards.

4. What is your estimated timeline for fully transitioning services if awarded the contract? Please outline key phases such as knowledge transfer, system setup, testing and full implementation.

5. Do you have an established working relationship with the Office of Personnel Management regarding federal benefits administration projects?

6. Do you currently manage Flexible Spending Accounts, commuter benefits and an integrated call center?

7. Do you have an existing benefits administration portal that can operate 24/7 365 that allows for new hire, qualifying life events and open season elections?

8. Have you performed non-discrimination testing?

9. Do you have a call center that is in the United States?

10. Do you have an established system for sending and receiving daily demographic files to and from a federal agency?

11. Do you have an established process for sending daily carrier files to OPM Macon Hub?

12. Has your organization ever prepared or does your organization have the capability to provide online Total Compensation Statements for employees? If so, please describe the frequency, format, and the level of detail typically included.

13. Please provide a brief overview of your organization, including your core service areas, years in operation, and experience providing and managing federal employee benefits programs.

14. Is your organization capable of providing services nationally, regionally or only within specific geographic areas? Please specify any limitations or preferences.

15. Please describe your proposed staffing model, including key personnel who would be assigned to this project, their qualification, and relevant experience.

16. How does your organization approach continuous improvement, innovation, and staying current with evolving government standards and best practices?