Annex A (PWS) - Base Operations_11 Sept 20.pdf

Performance Work Statement (PWS) Annex A

Base Operations

Automatic Door Maintenance and Repair Services

At Joint Base Lewis-McChord (JBLM), WA

11 September 2020

Table of Contents

INTRODUCTION

Background

Objectives

Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.2.2 General Fund Enterprise Business System (GFEBS)

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or Other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.6.1 Project Support

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Transition (Phase In/Phase Out) ................................................................................. (13

3.3 Electronic Contractor Manpower Reporting Application (eCMRA)

3.3.1 Reporting Labor Hours

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives and Publications

7.3 Technical Exhibits (TEs)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.3 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

Introduction. This is a non-personal services contract to provide Automatic Door Maintenance and Repair services. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor shall perform these services in accordance with the most current commercial industry standards, codes and regulations, NFPA and American National Standard Institute for Power Operated Doors, ANSI/BHMA A156.10.

Background. Automatic Door Maintenance and Repair Services shall be performed at Joint Base Lewis-McChord (JBLM), Washington. For the purposes of this contract, JBLM is defined as JBLM-Lewis Main, JBLM-Lewis North, and JBLM-McChord Field. JBLM is a United States military installation located in Pierce and Thurston counties in Washington State. All work performed under this contract will be performed in Pierce County.

Objectives. The objective of this contract is to perform maintenance and repair services for automatic doors at various facilities throughout Joint Base Lewis-McChord (JBLM). Performance of these maintenance and repair services requires specialized technical skills currently provided through contract services. Maintenance includes, but is not limited to, all inspections, testing, routine service, and maintenance in accordance with (IAW) the most current commercial industry standards, codes and regulations, NFPA, American National Standard for Power Operated Doors, ANSI/BHMA A156.10, and manufacturer’s recommendations and requirements. All work not specifically mentioned, which is required to ensure that maintenance and repairs are complete and are within the intent of this contract, shall be performed without additional cost.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified in Para 6.0, Deliverables, presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill Automatic Door Maintenance and Repair Services and their component needs, emphasizing innovation and commercial best practices.

Climatic Conditions. The average annual rainfall is approximately 48 inches; with the wettest months being October to May. The average annual snowfall is approximately 6 inches, with snowfall expected during the period of November to February. The average frost-free period (growing season) during the year is about 193 days. The first killing frost may be expected about November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 78 and 33 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 33 degrees in the month of February to a high of 90 degrees in the month of August. Summer temperatures often reach 90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (POP). The POP consists of one (1) Base year and four (4) twelve (12) month Option Periods. The POP is as follows:

Base Period 1 Apr 2021 – 31 Mar 2022 Option Period I 1 Apr 2022 – 31 Mar 2023 Option Period II 1 Apr 2023 – 31 Mar 2024 Option Period III 1 Apr 2024 – 31 Mar 2025 Option Period IV 1 Apr 2025 – 31 Mar 2026

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) #6.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700

– 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.1.4.1 The Contractor shall provide personnel support within twenty-four (24) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations.

Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.1 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two

(2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 Roles and Respective Authority: The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DODI 5000.72, DOD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A Letter of Designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The Letter of Designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements;

monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor.

The Contractor shall provide a Quality Control Plan (QCP) within fourteen (14) business days after contract award. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Procurement Integrated Enterprise Environment (PIEE) Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) tools (https://piee.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Within ten (10) business days before contract start, the Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The Program Manager and any individuals designated as Key Personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 N/A

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience within ten (10) business days before contract start to the KO for review and acceptance.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activities needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the Garrison. The Government will use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures. The Government will establish and provide the Contractor with work center(s), activity types, and activity rates upon contract award. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA).

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance Orders (PMO). The Contractor shall respond to and complete scheduled PMO work within one (1) week, IAW the PM scheduled work issued by GFEBS, or by the time specified on the GFEBS preventive maintenance plan/work order. PM work shall comply with the local Directorate of Public Works (DPW) and IMCOM GFEBS business rules; and the IMCOM Facility Maintenance Instruction. The PM program will adjust as IMCOM or the local DPW issues subsequent directives or guidance.

2.2.2.3 Operations Work Orders (OWO). The Contractor shall respond to and complete individual tasks related to OWOs. An OWO is recurring maintenance, cyclical in nature, outside of GFEBS scheduled PM, requested demand maintenance, or projects. PM performed under an OWO will migrate to a PMO in GFEBS.

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. When the Contractor is provided plans or drawings as part of a Demand Maintenance Order (DMO) or Project Work Order (PWO), the Contractor shall be responsible for providing two (2) copies of marked up red lines drawings reflecting the changes, to the COR/ACOR. The Contractor shall submit these drawings prior to closing out the DMO or PWO.

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. The Contractor shall update and maintain other documents, which include the following:

2.3.6.1 Monthly Report. The Contractor shall submit a monthly report to the COR via email no later than five workdays (5) following the month of service. The report shall include, but not limited to, dates of service, building number, door location, door number, status of each doors maintained, type of work performed, problems found and corrective action taken.

2.4 Historic Property or Archaeological Site. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA).

The Contractor shall maintain the historic properties on JBLM IAW the NHPA, 52 USC § 300101, National Preservation, 36 CFR Part 800, Advisory Council on Historic Preservation; and Unified Facilities Guide Specifications (UFGS). The Contractor shall comply with all applicable federal historical structure and archeological laws.

2.4.1 Repair and Replacement. The Contractor shall report damages to the COR/ACOR within two (2) hours. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall coordinate work through the Cultural Resources Manager. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings" (Revised 1983) and the Integrated Cultural Resources Management Plan. Location maps are available at the DPW.

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor shall comply with JBLM security regulations: JBLM Regulation 210-1, Fort Lewis Regulation, Chapter 7, section XVII; JBLM Regulation 190-16, Access to and Conduct While upon the Fort Lewis Military Reservation; and JBLM Regulation 190-5, Installation Traffic Code. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. N/A

2.5.1.4 Personnel Identity Requirements. The Contractor’s workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. Additionally, Executive Order 13465, 8 September 2008, mandates that all federal Contractors and subcontractors shall use E-Verify for all employees working directly on any federal contract to determine eligibility to legally work in the United States. It is the responsibility of the Contractor to provide the Contractor employee a copy of the E-Verify. The E-Verify will be used in conjunction with other applicable documentation to determine eligibility for access to JBLM. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

2.5.1.4.1 Access and General Protection/Security Policy and Procedures.

Contractor employees and all associated sub-contractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures provided by the Provost Marshal Office. The Contractor shall provide all information required for background checks to meet the Automated Installation Entry (AIE) access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office.

The Contractor shall provide the KO and COR a roster of personnel within ten (10) workdays of contract award and within ten (10) workdays of new employees commencing performance The Contractor shall have each employee requiring base access complete a Long-Term Badge Application form

2.5.1.5 Physical Security. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award. iWATCH training can be found at the following website: https://www.dvidshub.net/video/583923/iwatch-2018.

2.5.2.2 Anti-Terrorism (AT) Level I Awareness Training. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within fourteen

(14) calendar days after contract start date and within fourteen (14) calendar days of new employees commencing performance. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR/ACOR within seven (7) calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. N/A

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable federal, state, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or Other Expertise Required.

2.5.4.1 Certificates and Licenses. The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of Washington. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.4.2 American Association of Automatic Door Manufacturers (AAADM) Inspector Certification. Contractor personnel shall possess current and valid professional industry certification issued by AAADM before starting work under this contract. The Contractor shall provide documentation of employee licensing and certification per PWS paragraph 2.5.4.1. The KO has the right to remove any employee, at any time, during the duration of the contract if an employee does not meet the level of competency or ability required under the contract. Repeated failure or delay by the Contractor to provide qualified personnel that meet the stated requirements by AAADM will be sufficient reason to terminate work under this contract in whole or in part by the KO.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report by the 15th of April each year to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all federal, state, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance.

2.5.5.3.1 Hazardous Materials. For any hazardous materials, the Contractor shall submit an initial list of hazardous materials to be used (including unit of measure and Safety Data Sheet for each product). A copy of these documents must be submitted to the Joint Base Lewis-McChord (JBLM) Pollution Prevention Program (usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil) prior to commencement. These items must be reviewed by Pollution Prevention and authorized for use if they are not already on the JBLM installation Authorized Use List. The Contractor shall not use any hazardous materials not authorized by Pollution Prevention.

2.5.5.3.2 In-Use Hazardous Materials. For any in-use hazardous materials, the Contractor shall submit a hazardous material inventory on HJB Form 953 noting the hazardous materials used, the units of measure, quantities used, storage locations, and other information indicated on the form. This inventory shall be submitted at the end of the project. [If the project goes into a new calendar year, the Contractor shall also submit a copy of this inventory (accounting for all hazardous materials) by 15 January.] For any hazardous materials stored on JBLM, this inventory shall be submitted by the 15th day following the calendar year quarter in which the hazardous materials were used or stored. All HJB 953 inventories shall be submitted electronically and addressed to the KO or their representative with usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil included in the carbon copy (“cc”) line of the email. Questions regarding the form may be directed to the JBLM Pollution Prevention Program (253- 966-6469).

2.5.5.4 Spill Notification. The Contractor shall notify the COR/ACOR within one (1) hour by phone or email, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification.

2.5.5.5 Asbestos Materials. The performance of the work as described in this PWS may include the contact or disturbance of asbestos (as fire door core insulation or other materials) or lead paint (as door skin or framework/trim paints). The Contractor shall train their workers for potential contact or limited disturbance of these regulated materials as required by applicable regulations (29 CFR 1926.1101 (k) and WAC 296- 62-07721(Asbestos); Puget Sound Clean Air Agency Regulation III Article 4.02(b) (Asbestos); 29 CFR 1926.62 and WAC 296-62-07521 (Lead in Construction)) and/or to approach the performance of work that potentially disturbs these materials that is out-of-scope, as required by other sections of this PWS. Select asbestos and lead paint surveys for buildings listed in this PWS may be available at Building 2012, floor 3, room 308.

2.5.5.6 Environmental Management System (EMS). The JBLM Environmental Management System (EMS) conforms to the criteria defined in the international standard, ISO14001:2004 Environmental management systems– Requirements with guidance for use. IAW EMS procedures, the Contractor shall be familiar with the JBLM environmental policy and shall ensure that this information is considered and incorporated into this project. Information regarding the JBLM EMS is available from the installation EMS Coordinator (253-966-6470).

2.5.6 Contingency Plans.

2.5.6.1 General. The Contractor shall establish and maintain a plan for labor dispute contingencies. The plan shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) calendar days of contract award, designate in writing to the KO a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization.

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. N/A

2.5.6.4 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. N/A

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike. The Contractor shall submit a Labor Contingency Plan to the KO NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update the Dispute Contingency Plan as changes occur and shall submit a copy of the proposed plan revision(s) to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR by phone or by email within one (1) workday after damage has occurred and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work.

3.1.1.1.2 Damage Report. If damage has occurred, the Contractor shall submit a monthly damage report in pdf format to the COR/ACOR by the 15th of the following month that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). N/A

3.3 Electronic Contractor Manpower Reporting Application (eCMRA).

3.3.1 Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address:

https://eCMRA.MIL.

The required information includes the following:

a. Names of the KO and COR;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of

Contractor employee entering data;

e. Estimated direct labor hours (including subcontractors);

f. Estimated direct labor dollars paid this reporting period (including subcontractors);

g. Total payments (including subcontractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by

Contractor (and separate predominant FSC for each subcontractor if different);

i. Estimated data collection cost;

j. Organizational title associated with the Unit Identification Code (UIC) for the

Army Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and

m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.

Reporting period shall be the POP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.

The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Incentive (Positive and/or

Negative)

# 1.

Contractor shall ensure all work accomplished meets all maintenance and repair industry standards and all applicable federal, state, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.

The Contractor shall provide services IAW PWS, para. 1.2.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;

Contractor shall re-perform the service.

# 2.

The Program Manager shall be available during normal duty hours to serve as the central point of contact for Contractor operations.

The Contractor shall provide a central point of contact IAW PWS, para 2.1.11.1.1.

Zero Deviation from performance standard

100% Inspection with verification/confirmation by the COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.

# 3.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW PWS para.

2.1.11.1.6.

Zero Deviation standard.

The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.

# 4.

The Program Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.

The Contractor shall provide a central point of contact IAW PWS, para.

2.1.4.1.

Zero Deviation

100% Inspection for each occurrence and verification/confirmation by the COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.

# 5.

The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the

COR/ACOR.

The Contractor shall perform

IAW PWS,

para. 2.5.4.1.

Zero Deviation standard (Risk assessed high risk)

100% Inspection of copies of these licenses or certifications

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative

# 6.

Damages caused by Contractor employees shall be repaired at no cost to the Government.

The Contractor shall notify the

COR/ACOR

and return the damaged area to its previous condition AW PWS, para.

3.1.1.1.

Zero Deviation

100% Inspection of damage reports by the

COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.

# 7.

The Contractor shall develop and maintain a Quality Control Plan approved by the KO.

The Contractor shall provide a

QCP IAW PWS,

para, 4.2.

Zero Deviation standard.

Review and acceptance by the by the KO on submission of QCP and each revised QCP.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).

QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality Control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective Quality Control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for Quality Control. The QCP shall be constructed in such a manner that each service can be extracted and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval within five (5) workdays prior to implementation.

5.0 Common Levels of Service (CLS). The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference. The Contractor shall ensure that all work meets or exceeds the specifications listed in this PWS.

6.0 Deliverables.

DELIVERABLE FREQUENCY

# OF

COPIES

MEDIUM/FORMAT DISTRIBUTION

A001 (PWS, para.

2.1.6.1) Accident Requiring Emergency Medical Treatment

Immediate. Not later than two (2) hours after the incident

N/A Email or Telephone KO or COR/ACOR

A002 (PWS, para. 2.1.9) Quality Control Plan

Initial: within five

(5) days of contract award. Updates:

All QCP updates shall be submitted to the KO for acceptance within five (5) business days for approval.

1 Electronic Copy

MS Word or PDF KO and COR/ACOR

A003 (PWS, para 2.1.11.1.1) Program Manager

Initial: within ten

(10) business days from contract start, submit the name of the Program Manager.

1 Electronic Copy

MS Word or PDF KO and COR/ACOR

A004 (PWS, para.

2.1.11.1.4) Qualification Standards

Submit objective evidence of key personnel qualifications and years of experience.

1 Electronic

MS Word or PDF KO and COR/ACOR

A005 (PWS, para 2.2.2.2) Preventive Maintenance Orders

(PMO)

Respond to and complete scheduled PMO work orders within one (1) week or by date specified on the PM plan or work order.

1 Electronic Copy

GFEBS GFEBS

A006 (PWS, para 2.2.2.3) Operations Work Orders (OWO)

Recurring maintenance, cyclical in nature, outside of GFEBS scheduled PM, DMO or projects.

1 Electronic Copy

GFEBS GFEBS

A007 (PWS, para 2.3.2) Real Property Records Update

Provide two (2) copies of red line drawings when plans or drawings are part of a DMO or PWO. Submit prior or closing DMO or PWO.

2 Electronic or Hard Copies

GIS Software, PDF, or Hard Copy Drawing

COR/ACOR

A008 (PWS, para 2.3.6.1) Monthly Report

Submit no later than five (5) workdays following month of service.

1 Electronic Copy

Word, Excel, or PDF COR/ACOR

A009 (PWS, para 2.4.1) Historical Property Repair and Replacement

Report damages within two (2) hours.

Repair or replace parts with products similar in appearance to the original.

1 Electronic Copy

Word or PDF KO and COR/ACOR

A010 (PWS, para 2.5.1.4.1) Access and General Protection/Security Policy and Procedures

Submit employee roster within ten

(10) workdays of contract award and within ten (10) workdays of new employees commencing performance.

Submit Long-Term Access Badge Application form for each employee.

1 Electronic Copy

Excel or PDF KO and COR/ACOR

A011 (PWS, para 2.5.2.1) iWATCH Training

Complete the training within thirty

(30) calendar days of contract award and within five (5) calendar days of new employees commencing performance.

1 Electronic Copy

Word or PDF COR/ACOR

A012 (PWS, para 2.5.2.2) Anti-Terrorism (AT) Level I Awareness Training

Complete within fourteen (14) calendar days of contract start date and within fourteen

(14) days of new employees commencing performance.

1 Electronic Copy

Word or PDF COR/ACOR

A013 (PWS, para 2.5.4.1) Certificates and Licenses

Provide documentation of employee and subcontractor certificates and licenses within twenty-four (24) hours prior to employees commencing performance.

1 Electronic

Word or PDF COR/ACOR

A014 (PWS, para 2.5.5.2) Green Procurement

Maintain records of Green Procurement and submit an annual report by the 15th of April each year along with annual FAR required certification.

1 Electronic Copy

Word or PDF COR/ACOR

A015 (PWS, para 2.5.5.3.1) Hazardous Materials

Submit an initial list of hazardous materials to be used.

1 Electronic Copy

Excel JBLM Pollution Prevention Program Office

A016 (PWS, para 2.5.5.3.2) In-Use Hazardous Materials

Submit a hazardous materials inventory

1 Electronic Copy

HJB Form 953 KO or DPW Hazardous Materials Office

A017 (PWS, para 2.5.5.4) Spill Notification

Make notification if any hazardous substances are spilled or released.

Phone or Email

Phone or Email COR/ACOR

A018 (PWS, para 2.5.6.1) Labor Dispute Contingency Plan

Establish and maintain a plan for labor dispute contingencies.

Designate a single contact within thirty

(30) calendar days of contract award.

1 Electronic Copy

Word or PDF KO

A019 (PWS, para 2.5.6.4) Dispute Contingency Plan

Establish procedures and time frame to secure…