Amendment #3 SW 2023 SW Call Contact Center Services RFP 001B3600088.pdf
PDF 36 KB Posted
- Attached to
- Call/Contact Center Services
- Solicitation number
- BPM035353
- Issued by
- Anne Arundel County, Maryland
About this file
This document is Amendment #3 to a Request for Proposals (RFP) issued by the State of Maryland for SW Call/Contact Center Services RFP # 001B3600088. The RFP is seeking proposals for call/contact center services. The amendment revises the RFP attachments and appendices, specifically the Veteran-Owned Small Business Enterprise (VSBE) forms that must be submitted. Offerors are required to submit the VSBE forms, including Form E-1A with their proposal and Forms E-1B, E-2, and E-3 within 5 business days after the recommended award. The RFP has a VSBE goal, and separate VSBE forms must be submitted for each functional area or service category. The amendment also provides links to the required VSBE forms.
The RFP is part of a state and local contract opportunity for Call/Contact Center Services in the State of Maryland. No further details about pricing terms, set asides, incumbents, funding, or other salient information are provided in the amendment.
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Text version
Amendment #3
Request for Proposals (RFP)
SW Call/Contact Center Services
RFP # 001B3600088
April 29, 2024
Ladies/Gentlemen:
The following Amendment is being issued to amend and clarify certain information contained in the above referenced RFP. All information contained herein is binding on all Offerors who respond to this RFP. The following changes/additions are listed below; new language has been double underlined and marked in red bold (i.e., new language) and language deleted has been marked with a strikeout (i.e., word).
1. Revision to Section 7 RFP ATTACHMENTS AND APPENDICES to read as follows:
Applies? When to Submit Label Attachment Name
Y With Proposal E Veteran-Owned Small Business Enterprise (VSBE)
Form E-1A (see link at http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-
VSBEForms.pdf)
IMPORTANT: If this RFP contains different
Functional Areas or Service Categories. A separate
Attachment E-1A is to be submitted for each
Functional Area or Service Category where there is a
VSBE goal
Y 5 Business Days after recommended award
E VSBE Forms E-1B, E-2, E-3 (see link at http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-
VSBEForms.pdf) http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-VSBEForms.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-VSBEForms.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-VSBEForms.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-VSBEForms.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-VSBEForms.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentE-VSBEForms.pdf
Important: Attachment E-1B, if a waiver has been requested, is also required within 10 days of recommended award
Date Issued: April 29, 2024 By: Ansonia Saunders
Procurement Officer
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