Amendment 0002 - SP7000-24-Q-1023.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION

NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

Attachment 1 – Clause 252.201-7000

252.201-7000 Contrac ng Officer's Representa ve.

As prescribed in 201.602-70 , use the following clause:

CONTRACTING OFFICER'S REPRESENTATIVE (DEC 1991)

(a) Definition. “Contracting officer's representative” means an individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the contracting officer to perform specific technical or administrative functions.

(b) If the Contracting Officer designates a contracting officer's representative (COR), the Contractor will receive a copy of the written designation. It will specify the extent of the COR's authority to act on behalf of the contracting officer. The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery, or any other term or condition of the contract.

(End of clause)

Attachment 2 – QASP for SP7000-23-Q-1023

Quality Assurance Surveillance Plan (QASP) 6/25/2024

Middle East

RFQ Number SP7000-23-Q-1023 Contract Description: DLA Multifunctional Device Lease

Contractor’s Name: < upon award, enter name of Contractor > (hereafter referred to as the Contractor).

1. Purpose

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the Contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored How monitoring will take place Who will conduct the monitoring How monitoring efforts and results will be documented

The Contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the Government’s surveillance of the Contractor’s performance and their Quality Assurance/Quality Control (QA/QC) actions to assure they meet contract standards. It is the Government’s responsibility to be objective, fair and consistent in evaluating Contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the Contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on Contractor performance.

The Government may provide a copy of the QASP to the Contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

3. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the Contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the Contractor’s performance.

Assigned KO: Carl Devitz Organization or Agency: DLA Contracting Services Office (DCSO) Telephone: 717-770-2891 Email: carl.devitz@dla.mil

Defense Logistics Agency Point of Contact (DLA COR) The DLA COR is responsible for providing continuous technical oversight of the contractor’s performance. The DLA COR uses the QASP to conduct the oversight/surveillance process. The DLA COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The DLA COR is responsible for reporting early identification of performance problems to the KO. The DLA COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for surveillance of the contractor’s quality program and help the DLA COR to document contractor performance. The DLA COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Contractor Representatives

The following employees of the Contractor serve as the Contractor’s Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Contractor Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Contractor Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Key Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. Performance Requirements and Method of Surveillance

Contract Surveillance

The goal of the QASP is to ensure that Contractor performance is effectively monitored and documented. The DLA COR’s contribution is their professional, non-adversarial relationships with the KO, PM and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent DLA COR evaluations of Contractor performance against contract requirements.

The DLA COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The DLA COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor’s performance. Additionally, this QASP is based on the premise that the Contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

Surveillance Matrix

The Surveillance Matrix is the list of performance objectives and standards that must be performed by the Contractor. This matrix details the method of surveillance the DLA COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the DLA COR file.

DFARS 222.17 the mandates including surveillance for ensuring compliance with Combatting Trafficking in Persons (CTIP) in QASP. Use the CTIP sample checklist from PGI 222.17. See the DoD CTIP website.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the Contractor’s performance as it relates to the performance element standards. The Performance Requirement Summary (PRS) should be used to form the foundation of the DLA COR’s inspection checklist.

Performance Rating Definitions

The performance ratings below reflect definitions at FAR 42.1503 Table 42-1. The DLA COR will use these rating to evaluate the quality of Contractor’s performance.

Performance Rating Definition

Exceptional Performance meets contractual requirements and exceeds many to the government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

Note 1: Plus or minus signs may be used to indicate an improving (+) or worsening (-) trend insufficient to change the evaluation status.

Note 2: N/A (not applicable) should be used if the ratings are not going to be applied to a particular area for evaluation.

Surveillance Matrix

Performance Objectives and Standards Surveillance Method Rating

IV.A.1.

Delivery and Installation of ordered devices in accordance with timeframes outlines in chart.

Government inspection via customer and CRS feedback

IV.A.3.

Proof of delivery (BOL or packing slip) provided to DLA within 10 business days of delivery.

customer and EMS feedback

IV.A.3.

Installation Report or modified delivery schedule provided to DLA COR within 10 business days of delivery and installation.

V.D.

Summary of On-Site Training Report provided to DLA COR within 5 business days of training completion.

VI.A.1.

Maintain each device at a minimum 95% monthly availability rate.

VI.A.2.

Malfunctions not corrected during initial service call resolved no later than 10 calendar days from date of initial service call

VI.A.4.a.

Respond within 2 business hours of a service call for work stoppage situations in non-remote areas.

VI.A.4.b.

Respond within 4 business hours of a service call for non-work stoppage situations in non-remote areas.

VI.A.5.a.

Respond within 4 business hours of a service call for work stoppage situations in remote areas.

VI.A.5.b.

Respond within 8 business hours of a service call for non-work stoppage situations in remote areas.

VI.A.8.

After determination that device is non-repairable, notify DLA COR within 2 business days.

VI.B.2.

Deliver consumable supplies within 3 business days after receipt of a request for supplies.

Performance Objectives and Standards Surveillance Method Rating

IX.A.1.

All devices and associated supplies removed within 30 calendar days of contract expiration or receipt of modification.

X.B.1.

Usage Report provided to the DLA COR within 5 business days of request.

Government inspection via EMS feedback

X.B.2.

Response Time Report provided to the DLA COR within 5 business days of request.

X.B.3.

Device Downtime provided to the DLA COR within 5 business days of request.

X.B.4.

Device Uptime Report provided to the DLA COR within 5 business days of request.

XIV.F.

Delivery coordination for devices requiring testing takes place within 5 business days of contract award.

Government inspection via EMS Device Configuration Manager

Complies with Combatting Trafficking in Persons (CPIT)

Government inspection via KO and CRS feedback

1. Incorporate DFARS 252.201-7000 as detailed in Attachment 1

2. Incorporate Quality Assurance Surveillance Plan (QASP) as detailed in Attachment 2

3. Extend the hour and date for receipt of quotes to 2:00 PM Eastern Daylight Savings Time (EDT), 7/2/2024

5404 J Avenue, Building 404 New Cumberland, PA 17070-5059

PHONE: 717-770-4912

brittany.langletz@dla.mil