Amendment 0001_ 20-R-0003_SF30.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

a. Solicitation cited in Block 9A above is amended to provide responses to questions, Q&As #1-67;

b. Addendum to 52.212-1 Instructions to Offerors, Proposal Submission Requirements, maximum number of pages for Volume I (Technical Volume) has been increased from 50, to NO maximum page limit;

c. Applicable contract clause for Republic of Korea (ROK) Status of Forces Agreement (SOFA) as implemented by U.S. Forces Korea (USFK) is added, and clause 252.225-7976 Contractor Personnel Performing In Japan is removed.

d. All other terms and conditions remain unchanged. (See summary of changes).

1. CONTRACT ID CODE PAGE OF PAGES

1 44

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Oct-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CN20R0003

X 9B. DATED (SEE ITEM 11)

06-Oct-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

20-Oct-2020

CODE

413 CSB

413TH CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857-5026

W912CN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CN20R0003

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

Responses to Questions to Solicitation W912CN-20-R-0003 Q&As #1-67

Q #1: Page 11 Para 3 from the Solicitation talks about the Past Performance Questionnaire. Can we choose to submit CPARS in lieu of Questionnaire forms?

A #1: No. The Past Performance Questionnaire and CPARS are not one nor the same.

Q #2: Volume-2 has been allocated a page budget of 25 pages plus 5 pages per each major subcontractor. How many Past Performance Information Forms/References are required to be submitted from Prime Offeror and how many from Subcontractor partner?

A #2: As stated in Addendum to 52.212-1 Instructions to Offerors, Volume II Factor 2–Performance, “this volume shall not exceed 25 pages plus five pages for each major subcontractor, excluding Past Performance Questionnaire Forms”. Page count excludes PPQ forms. There is not a limit on the number of references required.

Q #3: Page 4 Para 5 (c) has a Table defining the Page Limits per each Volume of Proposal. Requesting to exclude Cover Page; Cover Letter; Table of Contents; Resumes & Letters of Intent – from counting against this page limits specified.

A #3: No. However, the maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q #4: The Key Personnel have been identified to be Eleven (11) labor positions. Shall we understand that, this opportunity’s Level of Effort is 11 FTEs in the Base Year?

A #4: No. Key Personnel are eleven positions, however, refer to PWS Section 1.4.13 for the full scope for all positions and locations, which include Key Personnel and non-Key Personnel, total of 18.

Q #5: Can we request for the Level of Effort (man-hours/FTEs), which helps us in assessing the right staffing and the appropriate pricing?

A #5: Please refer to PWS Section 1.4.13 for the full scope for all positions and locations, which include Key Personnel and non-Key Personnel, total of 18.

Q #6: Page 11 under Heading Volume-III Factor-3 – Price lays down instructions to include Cost Narrative in Volume III. Does that necessitate a WORD/PDF VOLUME for Price Volume?

A #6: As stated in Addendum to 52.212-1 Instructions to Offerors, Volume III Factor 3 – Price, “A cost narrative is a written explanation about the price proposal calculations, basis of estimate data sources, etc”, therefore as long as there is a written narrative with sufficient detail, the written explanation may be provided on either format (i.e. Excel or Word).

Q #7: Under the ITO for Volume II, Section 1, item l, the PCO, COR, and ACO have already been requested in previous items, exactly what contact info is being requested under item l?

A #7: Item “l” Name/organization/position and phone number of knowledgeable individual who can be contacted by Government evaluators is intended as supplemental references other than those already listed. If N/A, you may indicate N/A.

Q #8: ITO for Volumes I and II – the phrase “Major Subcontractor” is used several times in describing proposal information required, however, the ITO never defines what workshare is required under this solicitation to be considered a major subcontractor. Can the Govt please define?

A #8: To clarify ‘Major subcontractors’ as used in the solicitation, refers to Any subcontractors the offeror will use.

Q #9: Both Vol I and Vol II request Consent Letters and Letters of Commitment from sub-contractors. Because of the space limitations in Vol I, can the letters be placed in Vol II and referred to in Vol I?

A #9: No. However, the maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q #10: Reference the Phase In Transition Plan, does the Government want a separate document and is it included in the 50-page limit for Volume I? Resumes (2 pages) and letters of Intent for the 11 key personnel will take up 33 pages total. We did not see anything in the solicitation excluding resumes from the page count. That only leaves about 17 pages total for all other requirements.

A #10: Yes, a separate document is required for the Transition Plan. Additionally, the maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q #11: Reference: RFP 52.212-1 Instructions to Offerors, 5.c Submission Requirements, page 4 Please confirm that the table of contents, resumes, and certifications do not count toward the 50-page limit for Volume I.

A #11: The table of contents, resumes, and certifications will count toward the page limit for Volume 1. The maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q #12: Reference: RFP 52.212-1 Instructions to Offerors, 6.b Proposal Files / File Packaging, page 5 Please confirm that the required submission files are to be compressed (zipped) into a zip file entitled “proposal zip.zip,” and not a zip file with a more descriptive file name, for example, one that includes the offeror company name.

A #12: If compressed (zipped) into a zip file, the offeror may entitle the file i.e. company name.

Q #13: Reference: RFP 52.212-1 Instructions to Offerors, 6.c.iv Volume IV instructions, page 13 Please verify the exact page numbers in the RFP that the Government wishes to be included in Volume IV under Tab C, for Completed Representations, Certification and Other Statements of Offerors.

A #13: As provided in Addendum to 52.212-1 Instructions to Offerors, 5.c Proposal Submission Requirements, for Volume IV (Solicitation, Offer and Award Documents, and Certifications/Representations) there is no maximum page limit.

Q #14: Regarding ADDENDUM to 52.212-1 Instructions to Offers – Commercial Items, 6. PROPOSAL FILES,

(iii) VOLUME III Factor 3 – Price. This section states “The offeror shall submit their price proposal in Excel Format.” Will a formatted Excel Workbook; to include what cost breakouts that are required such as Direct Labor Costs, G&A, OH, FEE by contract year; be provided to the Offerors?

A #14: No, this is not being provided at this time.

Q #15: Regarding ADDENDUM to 52.212-1 Instructions to Offers – Commercial Items, 6. PROPOSAL FILES, (i) VOLUME I: Factor 1 – Technical, (1) Subfactor 1 Key Personnel. “The offeror will provide evidence of certifications and submit copies of qualifications and certifications…”

a. Is this requirement requesting that Key Personnel provide certification numbers on the Key Personnel Resumes?

b. Can this requirement be met by simply stating the specific type of Certification earned on the Key Personnel Resumes?

A #15a: Offeror may provide certification title on the resume with the certification copy attached.

A #15b: No. Supporting certifications must be provided.

Q #16: RFP Section 6.i.1 Subfactor 1 Key Personnel / page 6. The RFP states, “The offeror will provide evidence of certifications and submit copies of qualifications and certifications as described in the table listed under the Performance Work Statement (PWS) 1.4.13.” And “The offeror shall submit resumes for these individuals authenticating the required experience, qualification, training, and certification(s) required of positions designated as “Key Personnel” in accordance with the table at PWS 1.4.13” Question: As the Technical Volume is limited to 50 pages, are these materials requested excluded from the page count?

A #16: The table of contents, resumes, and certifications will count toward the page limit for Volume 1. The maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q#17: RFP Section 6.iii VOLUME III Factor 3 - Price / page 9. The RFP states, “This volume shall consist of all information, required to support offered prices. The offeror shall submit their price proposal in Excel Format.”

Question: Should the entirety of the price volume be included in an Excel spreadsheet or does the government expect to have a Word (or any other document) document accompany it that contains the price narrative?

A#17: As stated in Addendum to 52.212-1 Instructions to Offerors, Volume III Factor 3 – Price, “A cost narrative is a written explanation about the price proposal calculations, basis of estimate data sources, etc”, therefore as long as there is a written narrative with sufficient detail, the written explanation may be provided on either format (i.e. Excel or Word).

Q #18: RFP Section 6.ii.3 Past Performance Questionnaire / page 11. The RFP states, “For all contracts identified in Section 1, Contract Descriptions, a Past Performance Questionnaire (Attachment A) must be completed and submitted.” Question: May offerors provide CPARS for contracts in lieu of Past Performance Questionnaires (Attachment A)?

A #18: No. The Past Performance Questionnaire and CPARS are not one nor the same.

Q #19: Can CPARS be used in the past performance section in lieu of past performance questionnaires? If so, how do we package and send them?

A #19: No. The Past Performance Questionnaire and CPARS are not one nor the same.

Q #20: Pricing: Does the Government desire sealed packages from subcontractors for pricing data other than “certified cost and pricing data?”

A #20: No. The Government does not require a sealed package from the subcontractors. Request pricing schedule similar to prime contractor as indicated in VOLUME III Factor 3 - Pricing information.

Q #21: Page 9: Past Performance page limits are given, but a minimum/maximum number of contracts is not listed.

Is there a minimum or maximum?

A #21: No, there is no minimum or maximum for the number of contracts.

Q #22: Page 21: Does "the extent to which personnel meet the requirements" refer to the Key positions as a group, or does it refer to each individual?

A #22: As stated in Addendum to 52.212-2 Evaluation, D. Evaluation Approach 1a, Adequacy of Response specifies that the proposal will be evaluated to determine the extent to which each requirement has been addressed in the proposal in accordance with the proposal submission section of the RFP. This means that within each sub-factor there are minimum criterion that will be evaluated individually and as an overall evaluation factor as indicated in the

RFP.

Q #23: General: Are resumes and letters of commitment for each of the 11 key personnel included in the Volume I page count?

A #23: Yes. The maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q #24: Will the government please provide how they will determine the status of a proposed subcontractor to be a “major subcontractor”?

A #24: To clarify ‘Major subcontractors’ as used in the solicitation, refers to Any subcontractors the offeror will use.

Q #25: Will the government consider the utilization of individual past performance from Corporate personnel in response to the solicitation?

A #25: If ‘Corporate personnel’ is in the meaning of Past Performance information of the commercial contracts, refer to the Addendum to 52.212-1 Instructions to Offerors, Volume II Factor 2- Past Performance, where it states “Offers shall submit all Government and/or commercial contracts for the prime offeror and each subcontractor in performance or awarded during the past three years, from the issue date of this RRFP, which are relevant to the efforts required by this solicitation.”

Q #26: Do the resumes count toward the total Technical volume page count?

A #26: Yes. The maximum number of pages for Volume I (Technical Volume) will be increased from 50, to NO maximum page limit.

Q #27: Is there an incumbent(s) for this work?

A #27: Yes.

Q #28: If there is an incumbent, please provide incumbent information including:

a) Incumbent Name?

b) Previous Contract #?

c) Previous Award Amount?

d) Previous Period of Performance?

e) # of FTE included in previous contract?

f) Any significant changes in the scope of work/performance work statement in comparison to the previous solicitation/contract?

A #28:

a) LGB & Associates, Inc

b) W912CN-16-C-0006

c) $10,696,702.12

d) 03/29/2016 – 03/28/2021

e) 17

f) No

Q #29: Instructions – Volume I and Volume II regarding subcontractors, P8 & 9, For Subfactor 2 – Management and Staffing Plan (c) you reference “major subcontractor” several times. QUESTION: What constitutes a “major subcontractor”?

A #29: To clarify ‘Major subcontractors’ as used in the solicitation, refers to Any subcontractors the offeror will use.

Q #30: Instructions – Volume I and Volume II regarding subcontractors, P8 & 9, For Subfactor 2 – Management and Staffing Plan (c) you reference “major subcontractor” several times. In other instances you reference “all subcontractors”. QUESTION: Please specify the difference in what is required in our proposal content between a “major subcontractor” and a “non-major” subcontractor?

A #30: To clarify ‘Major subcontractors’ as used in the solicitation, refers to Any subcontractors the offeror will use.

Q #31: D. Evaluation Approach, P21, The RFP states “NOTE: Full Quality Control Plans WILL NOT be evaluated.

A full Quality Control Plan will be required if you are awarded a contract and is NOT required with the proposal. If you do provide a plan, indicate it is a draft or a sample from another project.” QUESTION: How will the Government evaluate a draft/sample QCP if included?

A #31: As stated in NOTE, Full Quality Control Plans WILL NOT be evaluated and is NOT required with the proposal.

Q #32: D. Evaluation Approach, P21, At the bottom of page 21 it states “Also, provide the page numbers where the required information/answers to the requirements can be found. If you fail to follow these instructions, your proposal may not be adequately evaluated.” QUESTION: Please clarify how these statements about page numbers apply – is this relevant only to a draft/sample QCP or does this apply throughout the proposal?

A #32: Yes. The statement in this paragraph about page numbers applies to a fully Quality Control Plan. Again, a full Quality Control Plan WILL NOT be evaluated and is NOT required with the proposal.

Question #33: Reference: PWS 1, page 29. The Government states that “any loss of access to the Pacific LandWarNet (PLWN) or its critical applications and services will severely degrade operations and mission in support of the 9th MSC Mission throughout the Pacific Theater of Operations (PTO).”

We do not see an evaluation factor that addresses the offerors’ understanding of the 9th MSC area of responsibility (AOR) along with their technical approach to managing daily operations throughout the AOR. Will the Government clarify where offerors should address their approach to preventing adverse operational impacts in support of all PTO units?

Answer #33: Offerors may address their approach to preventing adverse operational impacts in support of all PTO units in the Technical Volume I, under Subfactor 2, Management and Staffing Plan. To further clarify, the 9th MSC AOR and PTO refers to all the 9th MSC Facilities in the Pacific, to include the Data Center at Fort Shafter Flats and all the remote sites that provide services to customers at Camp Humphreys, KOR; Camp Zama, Japan; Saipan reserve center; Guam Reserve Center; American Samoa Reserve Center; Hilo, Maui, Fort Shafter, Fort Shafter Flats, Schofield Barracks, JBPHH, Reserve Centers; JBER, Alaska and Ft. Wainwright, Alaska Reserve Centers.

Q #34: Reference: PWS 1.2.6 Help Desk Management Services, page 33, and PWS 1.4.13 Key Personnel qualifications table, page 47. The responsibilities under PWS 1.2.6, Help Desk Management Services, include Tier 1 and Tier 2 C4IM system and network services, ASI management and security incident response, active directory user account and workstation account management, installation and configuration of software, and complete desktop and software support, as well as full life cycle management of all equipment. Those duties, along with the required and recommended qualifications and experience for the corresponding “Help Desk Technician/ Help Desk Support Service Specialist – Intermediate” labor category under PWS 1.4.13, are in effect system administrator duties. Please clarify whether the correct labor category for the six Help Desk Technician positions listed on pages 50 through 52 is “Intermediate System Administrator,” with a primary role supporting Help Desk requirements.

Answer #34: The Help Desk Technician/ Help Desk Support Service Specialist – Intermediate positions’ primary role is supporting Help Desk requirements.

Q #35 (a & b): Reference: PWS 1.4.13 Key Personnel qualifications table, page 47, and FAR 252.225-7976, Contractor Personnel Performing in Japan, page 106. The 17th table entry on PWS pages 51 and 52 references a Help Desk Technical Support Specialist position in Korea that will provide remote support to Japan. The FAR clause on page 106 of the solicitation references contractor personnel performing in Japan at the official invitation of the U.S. Government under U.S. Forces, Japan (USFJ) Status of Forces Agreement (SOFA) regulations, but with no reference to USF, Korea (USFK) SOFA status.

a) Please confirm that the reference to SOFA status should reflect USF Korea instead of USF Japan; and

b) Regarding the assumed SOFA-covered contractor status per USFK SOFA regulation 700-19, will the Government include a cost-reimbursable CLIN that covers Basic Allowance for Housing (BAH), Department of Defense Dependents Schools (DoDDs), Relocation, and Repatriation?

Answer #35 a): Yes. The reference to SOFA Status should reflect USFK instead of USFJ and has been revised in the solicitation.

Answer #35 b): No.

Q #36: Will the Government sponsor contractor personnel to get new Security Clearances?

Answer #36: Yes.

Q #37: Will the Government sponsor the contractor company to get a Facility Clearance?

Answer #37: Yes.

Q #38: PWS Section 2.1.11 What method is used for Customer Support 24/7/365 if hours of operation are normal day time hours 7 days a week?

Answer #38: In accordance with Section 2.1.11 of the PWS, the customer service help desk availability is on call 24/7/365 and shall be staffed during those hours indicated.

Q #39: What is included in off-site work?

Answer #39: Any work at a Remote site without a help desk technician and coverage for events not held at a normal duty location (conference, field training event, etc.)

Q #40: PWS Section 4.1 What equipment and facilities is contractor to provide?

Answer #40: None.

Q #41: Will the contractor be responsible for upgrading and deploying Windows 10 and Server 2019 systems?

Answer #41: Yes.

Q #42: Will contractor personnel be stationed in Guam or Saipan?

Answer #42: Guam

Q #43: What travel method is expected for contractor personnel between Korea and Japan, Guam, and Saipan?

Answer #43: Air

Q #44: I see a management and staffing plan to be included in the technical response, what other aspects of the work would the government like to be included in the proposal?

Answer #44: Refer to Addendum to 52.212-1 Instructions to Offerors, Subfactor 2 Management and Staffing Plan for the information to be included.

Q #45: RFP Section 6.i.1 Subfactor 1 Key Personnel / page 6. The RFP references DoD 8570.1 to define personnel qualifications. The Systems Administrator and VMWare Professional as well as the Network Engineer roles are identified as IAT Level II (per DoD 8570.1). We believe the requisite skills and experience for these roles more closely align to IAT Level III (which includes Enclave, advanced network and computer information assurance personnel). Question: Will the Government consider revising these requirements to read “IAT Level III” rather than “IAT Level II”?

Answer #45: No. IAT Level II will be able to accomplish all tasks required by the 9th MSC.

Q #46: RFP Section 1.4.13 / pages 47 through 52. The RFP lists mandatory experience with particular software and systems on some of the Required Qualifications while others are general to include years of experience and certifications. Question: Will the Government consider standardizing the Required Qualifications to enable consistency in pricing and ease backfilling restrictions?

Answer #46: No. The technologies/programs that do have not year requirements are not released long enough for there to be more than 2 years’ experience with it, or are used infrequently enough in the 9th MSC that a cursory knowledge is all that is needed.

Q #47: RFP Section 6.i.1 Subfactor 1 Key Personnel / page 6. May education be used as a substitute for experience? If so, what is the acceptable ratio in years?

Answer #47: We value experience over education so experience is preferred but we will accept 1 year education to 2 years of experience.

Q#48: Pages 6 -9; Key personnel Certifications: With the Jan 2021 Microsoft retirement of the MCSA and MCSE Certifications, will the government accept other certifications, such as the new Microsoft Azure Role Based Certifications, in lieu of MCSA and MCSE as qualified and compliant certifications?

Answer #48: Yes, as the certification tracks change, we will accept only the new equivalencies.

Q #49: Pages 6-9; Key Personnel Certifications: MCITP was retired between 2014 and 2016 because it was based on older versions of Microsoft technology. Will the government identify/allow substitute certifications to satisfy this key personnel requirement?

Answer #49: Yes. The MCSA equivalent is acceptable.

Q #50: Pages 6-9: Key personnel Certifications: The Microsoft MCSE Certification in the IT industry aligns with both the Microsoft Certified System Engineer and Microsoft Certified Solutions Expert qualified engineers. Will the government please confirm that either the MCSE (System Engineer) or MCSE (Solutions Expert) are qualified and compliant certifications?

Answer #50: Solutions Expert is the preferred certification as it is the newer version of the MCSE.

Q #51: Page 6 and page 47: Systems Administrator and VMWare Professional (Ft Shafter Flats), Key Position: On page 6, the RFP lists VCP, MCSE and CCNA as required certifications whereas on Page 47, these certifications are not identified as required certifications and the VCP Certification is listed as “Additional Recommended Qualifications”. Will the government clarify which of these certifications is required for this position?

Answer #51: VCP MCSE required.

Q #52: Page 6 and page 47: MSCE and CCNA certifications are predominately aligned in the IT industry to two separate and distinct career paths (Systems Engineering and Network Engineering), and it is uncommon for one individual to hold both. Will the government clarify why this position requires both of these certifications?

Answer #52: CCNA should be an additional recommended certification.

Q #53: Pricing: The competition to recruit/retain the highest quality of IT professionals in the current high demand/limited availability of personnel with the required skills and qualifications to support this contract is well documented and known in DoD. Other similar DoD IT services contracts provide on a cost reimbursable basis COLA, HOLA and Education Benefits in Alaska, Hawaii, Korea, Japan, American Samoa, and Guam. Will the government consider adding those benefits as a cost reimbursable expense in these locations?

Answer #53: No.

Q #54: Pricing: Will the Government reimburse DBA insurance premiums for Korea and Japan?

Answer #54: No.

Q #55: Pricing: Will the Government provide reimbursement for Hawaii excise tax (4.5%) and Guam Gross Receipts tax (4%)?

Answer #55: No.

Q #56: Page 54, Para 1.4.16.1, Transition Period: The RFP requires a 7-day Transition Period prior to the start of the Base Year Period of Performance; Will the government establish a Transition Period for these 7 days and require pricing for the costs associated with the transition period?

Answer #56: No.

Q #57: Page 47: Please confirm that the total FTEs is 18 and total Key Personnel is 11. There are breaks in the chart that make it unclear.

Answer #57: Yes, the total FTEs is 18 and total Key Personnel is 11.

Q #58: Key Personnel: 14. Referring to 48 CFR § 2052.215-70 - Key personnel, “... essential to the successful performance of the work...” — We suggest that requiring over 60% of the FTEs to be classified as “key” imposes an undue restriction on competition. Please consider reducing the key positions to those necessary manage the contract, for example, the program manager and site technical lead.

Answer #58: No. Due to the requirements of the unit during DSCA/HD, and Pandemic Response we have conducted both exercise and real world missions and concluded that the 11 personnel identified are key personnel.

Q #59: Will the government consider extending the submission date by at least two weeks to allow for bidders to respond to any modifications or amendments that occur as a result of questions?

Answer #59: No.

Q #60: What is the current number of FTEs performing the work today and their LCAT?

Answer #60: Seventeen (17). Current LCAT as stated in PWS.

Q #61: The solicitation states that the contractor shall “conduct phase-in procedures beginning 7 calendar days before the required full contract performance date timeframe consider 2-weeks. Will the government consider extension on the phase-in period to 14 days due to the geographically disparate locations and to allow for transfer of personnel clearances?

Answer #61: No.

Q #62: Based on the current pandemic what is the expectation for the staff to be located CONUS vs OCONUS?

Answer #62: The expectation is that the non key personnel are in commuting distance to their work location, and for Key personnel to work from their designated work location unless local military or government policy prevents it during the pandemic.

Q #63: What is the number of staff needed currently deployed by title:

Answer #63: Seventeen (17) is currently the number of staff.

For the follow-on C4IM requirement, one (1) Help Desk Technician/Help Desk Support Service Specialist – Intermediate (Ft Shafter Flats) has been added.

Q #64 a & b: What is the level of effort for the:

a) key personnel

b) additional Labor categories Answer #64 a: Eleven (11) are Key Personnel and hours are in accordance with PWS 2.1.11.

Answer #64 b: Seven (7) are non key personnel and hours are in accordance with PWS 2.1.11.

Q #65: Will the Government please release the associated tickets with MTTR, work load estimates?

Answer #65: No.

Q #66: Will the Government please provide the estimated FTE counts by Labor Category?

Answer #66: Eighteen (18). Estimated LCAT as stated in PWS 1.4.13.

Q #67: Project Manager/Site Lead (Ft Shafter Flats) *Key Personnel* , P6 & 47, Requirements state: “completed various project management courses (PMI, Six Sigma, etc.).” QUESTION: Are the certifications ITIL Foundation and ITIL Intermediate sufficient to satisfy this requirement?

Answer #67: Yes.

The following have been modified:

ADDENDUM

ADDENDUM TO 52.212-1 Instructions to Offerors – Commercial Items

1. General Instructions:

A. SUBMISSION OF OFFER: Follow the directions in Addendum to 52.212-1 Instructions to Offerors.

B. Offeror’s proposal shall be submitted via Electronic Submission only through Email only to the Points of Contact (POCs), and as set forth below

C. Offerors are required to furnish a complete proposal package, addressing any and all factors relevant to the specific requests stated in this Request for Proposal (RFP). Failure to submit a complete package by the date and time specified for receipt of offers will render an offer as non-compliant and may not be considered in the evaluation process.

D. Offer Acceptance Period in accordance with the closing date and time identified in Block 8, on the Standard Form (SF) 1449. The submission of the documentation in response to this Request for Proposal will constitute the offeror’s acceptance of the terms and conditions of the RFP, concurrence with the Performance Work Statement and the proposed contract type. By submitting an offer, the offeror agrees to hold prices submitted with its offer for a period of 180 calendar days from date of receipt of offers.

2. Points of Contact:

Contract Specialist: Edwina Katsube, Email: edwina.t.katsube.civ@mail.mil Contracting Officer: Lisa Nakamoto, Email: lisa.k.nakamoto.civ@mail.mil

Offers shall be via electronic submissions only to the POCs. Mailed, faxed, or hand-carried submissions will not be accepted.

3. Offeror Questions: Interested offors are urged to submit in writing any questions regarding this RFP to Edwina Katsube, edwina.t.katsube.civ@mail.mil by 16 October 2020, 10:00 AM (Local Time is Hawaii Standard Time). A summary of questions received and Government responses will be provided via amendment and posted at Beta.SAM.gov (https://beta.sam.gov).

Offerors are responsible to monitor the website until closing for any issued amendments.

Questions received after the specified date and time may not be considered or answered.

4. Type of Contract:

The Agency contemplates award of a Firm-Fixed Price (FFP) contract as a result of this solitication. The Government intends to evaluate the offer and award a contract without negotiations with the offeror. However, the Government reserves the right to conduct negotiations if later determined by the Contracting Officer to be necessary.

NOTE: Funds are NOT presently available for a contract. The Government’s obligation for any resultant contract is contingent upon the availability of appropriated funds.

5. PROPOSAL SUBMISSION REQUIREMENTS

a. Each volume shall be submitted via Electronic Submission as set forth below.

The RFP shall provide the Government Email addresses and receipt date for proposal submittal.

Any portion of the proposal that is changed (as a result of negotiations or proposal revisions) should be annotated and dated. Each volume shall be clearly labeled with its Title.

b. Each paragraph should be single spaced, and shall be separated by at least one blank line. A standard, 12-point minimum font size applies. Arial or New Times Roman fonts are required. Tables and illustrations may use a reduced font size no less than 8-point and may be produced in landscape mode.

c. The following volumes of material shall be submitted:

Volume Title Electronic Copies via Email only Digital Copies

Maximum Pages

I Technical Original - No page limit

II Past Performance Original - 25

III Price Original - No page limit

IV Solicitation, Offer and Award Documents, and Certifications / Representations

Original - No page limit

NOTE: Pages that exceed the required page limitations will not be evaluated. Additional pages over the maximum allowed will be removed or not read and will not be evaluated by the Government.

6. PROPOSAL FILES

a. Format. The submission shall be clearly indexed and logically assembled. Each volume shall be clearly identified and shall begin at the top of a page. All pages of each volume shall be appropriately numbered and identified by the complete company name, date and Request for Proposal (RFP) number in the header and/or footer. A Table of Contents should be created using the Table of Content feature in MS Word. MS Word (doc) files shall use the following page setup parameters:

Margins – Top, Bottom, Left, Right – 1” Gutter – 0” From Edge – Header, Footer 0.5” Page Size, Width – 8.5” Page Size, Height – 11”

The following additional restrictions apply:

b. File Packaging. All of the proposal files shall be compressed (zipped) into one file entitled proposal zip using WinZip version 6.2 or later, or as separate uploads in their native format, i.e. doc, xls, ppt, etc., and provided electronically. Files shall be in read-only format, using PDF files. All price breakdown information to aide in the cost/price evaluation shall be submitted in Microsoft Office Excel Read/Write format and viewable in Microsoft Excel 2007.

Each Volume shall be labeled with the volume number, date, and the offeror’s name. **Please note – Self extracting exe files are not acceptable.

c. Content Requirement. All information shall be confined to the appropriate file. The offeror shall confine submissions to essential matters, sufficient to define the proposal in a concise manner, to permit a complete and accurate evaluation of each proposal. Each file of the proposal shall consist of a Table of Contents, Summary Section, and the Narrative discussion.

The Summary Section shall contain a brief abstract of the file. Proprietary information shall be clearly marked.

Proposal Content

Volume I – Technical TAB A – Key Personnel Qualifications and Experience TAB B – Management and Staffing Plan Volume II – Past Performance TAB A – Past Performance Information TAB B – Past Performance Questionnaire Volume III – Price

TAB A – Detailed Price Proposal TAB B – Completed Solicitation Pricing Schedule CLIN Items (0001 to 4003)

Volume IV – Administrative TAB A – Standard Form 1449 – signed and dated TAB B - Amendments or Acknowledgements – signed and dated

TAB C – Completed Section K Representations, Certifications, and Other Statements of Offerors

(i) VOLUME I: Factor 1 – Technical The volume shall be organized into the following sections:

(1) Subfactor 1 Key Personnel. This subfactor evaluates the offeror’s specialized experience and technical competence of the offeror’s key personnel which are important in evaluating the potential success of this contract.

(a) The offeror will provide evidence of certifications and submit copies of qualifications and certifications as described in the table listed under the Performance Work Statement (PWS) 1.4.13. Propose only actual key personnel identified in the PWS who will work on this requirement, NOT a sample person or potential personnel, and include a statement that the proposed key personnel are available on the effective date of contract award. The offeror shall submit resumes for these individuals authenticating the required experience, qualification, training, and certification(s) required of positions designated as “Key Personnel” in accordance with the table at PWS 1.4.13:

Project Manager/Site Lead (Ft Shafter Flats) *Key Personnel* shall have 6+ years of experience as a Project Manager and lead IT Enterprise Management experience for a Network Operations and Security Center, extensive working knowledge of RMF/eMASS certification and accreditation requirements (DoD 8510.1 and 8500.2), C4IM deliverables, enterprise infrastructure (MPLS, DISA/Commercial circuits) and hardware/software solutions, 6+ years of experience in DoD IT purchasing procedures (CHESS, Goal 1 Waivers, etc.), completed various project management courses (PMI, Six Sigma, etc.).

Systems Engineer (Ft Shafter Flats) *Key Personnel* shall have 6+ years of experience in engineering, installing, configuring, managing enterprise level servers (VMWare, Domain Controllers, Print/File servers, Proxy, etc.), Image deployment (Altiris, SCCM, etc.), Security Technical Implementation Guide (STIG) implementation, Help desk Technologies (Altiris, Remedy, etc.), patch management (WSUS, Altiris, SCCM, etc.), and Antivirus (Symantec, McAfee HBSS, etc.), extensive working knowledge of storage solutions (NAS, iSCSI, DAS, etc.), scripting (vbscript, powershell, etc.), DHCP solution (Lucent, MS DHCP, etc.), and Database administration (MS SQL, Oracle, etc.), MCITP certified, IAT Level II (per DoD 8570.1).

Systems Administrator and VMWare Professional (Ft Shafter Flats) *Key Personnel* shall have 6+ years of experience in server installation configuration and management of enterprise servers (Windows, Unix, SQL, etc.), storage solutions (SAN, iSCSI, etc.), networking, and disaster recovery solutions, 5+ years of experience in server virtualization technologies (ESX, ESXi, VSphere, etc.), extensive working knowledge Security Technical Implementation Guide (STIG) implementation, Linux, fiber channel (Brocade, Cisco, etc.), and Database administration (SQL), VCP & MCSE Certified, IAT Level II (per DoD 8570.1), CCNA certified.

Telecommunications Engineer (Ft Shafter Flats) *Key Personnel* shall have 8+ years of experience installing, configuring, and managing medium to large scale PBX solutions, voicemail systems (Meridian Mail, Call Pilot), Signaling Servers, dialing plans, VOIP solutions, T-1s, PRIs, BRIs and analog trunk lines, telephony rectifiers and battery backup systems and daily MACs, and all inside plant services including new lines, NCSS (Nortel Certified Support Specialist) in Communications Server 1000 Rls 4.0 Database Administrator, NCSS (Nortel Certified Support Specialist) in Communications Server 1000 Rls

4.0 Installation/Maintenance, IAT Level II (per DoD 8570.1).

VTC Engineer (Ft Shafter Flats) *Key Personnel* shall have 6+ years of experience in designing, engineering, implementing and managing Enterprise VTC solutions supporting both secured and unsecured services in a DISN environment. Extensive working knowledge in Codian MSE 8000 Multipoint Control Unit, Cisco Video Communications Server, Cisco Softclient, Cisco Communications Manager, Cisco Codecs, Cisco Telepresence Management Suite Server, Firewall Traversal, Extron Room Interface, IPVTC/VOIP (H.323/SIP), ISDN (H.320), KIV 7M/HSB, and STIG implementation, IAT Level II (per DoD 8570.1).

Network Engineer (Ft Shafter Flats) *Key Personnel* shall have 8+ years of experience in designing, installing, configuring, and maintaining core network infrastructure solutions. Extensive working knowledge of routing protocols (EIGRP, OSPF, BGP, multicast), VoIP solutions and cabling services, CCNP certified preferred, CCNA certified, IAT Level II (per DoD 8570.1).

Help Desk Manager (Ft Shafter Flats) *Key Personnel* shall have 8+ years of experience providing IT support services, troubleshooting both hardware and software, utilizing tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy), extensive help desk personnel management experience ensuring high service level agreement (SLA). Experience in troubleshooting in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices, A/V equipment, Active Directory. Extensive working knowledge of OS delivery methods (Altiris DS, SCCM, etc.), USARC specific applications servers (RCAS, RLAS, DMO), and troubleshooting command specific applications (ITRS, iPerms, DTS), IAT Level II (per DoD 8570.1).

Help Desk Technician (Alaska – FT Richardson/FT Wainwright) *Key Personnel* shall have 5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices and A/V equipment. Extensive working knowledge of Active Directory, OS delivery methods (Altiris Deployment Solution, SCCM, etc.), tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy), and networking support, IAT Level II (per DoD 8570.1).

Help Desk Technician (AM Samoa) *Key Personnel* shall have 5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices and A/V equipment, extensive working knowledge of Active Directory, OS delivery methods (Altiris Deployment Solution, SCCM, etc.), tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy), networking support, and VTC support, IAT Level II (per DoD 8570.1).

Help Desk Technician (Guam/Saipan) *Key Personnel* shall have 5-7 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices and A/V equipment.

Extensive working knowledge of Active Directory, OS delivery methods (Altiris Deployment Solution, SCCM, etc.), tiered Help Desk approach, work ticket tracking solutions Altiris Help Desk, Remedy), networking support, and VTC support, IAT Level II (per DoD 8570.1).

Help Desk Technical Support Specialist (Korea) *Key Personnel* shall have 2-4 years of experience providing IT support service troubleshooting both hardware and software issues in mixed environments that include workstations & laptop (SIPR, NIPR, CENTRIX, STAMIS, etc.), services mobile devices and A/V equipment, extensive working knowledge of Active Directory, OS delivery methods (Altiris Deployment Solution, SCCM, etc.) tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy), networking support, and VTC support, IAT Level II (per DoD 8570.1).

(2) Subfactor 2 Management and Staffing Plan. This subfactor evaluates the offeror’s ability to assemble and manage personnel. The offeror will provide a staffing plan explaining how personnel will be staffed to handle the requirements stated in the PWS.

(a) Include the number of personnel with the associated labor category to ensure all locations in the PWS are covered. The plan shall also include an explanation of how subcontractors (if any), will be integrated to form an effective team and meet the requirements of the PWS. Describe the extent which uncertainties are identified and resolutions proposed.

(b) Narrative should also describe processes used to identify and retain key personnel with the appropriate experience, technical skill, certifications, qualifications, clearance level, and competency to perform the work.

(c) Offerors shall provide an outline of how the effort required by the RFP will be assigned for performance within the offeror’s corporate entity and among the proposed subcontractors (if any). The information provided for the prime offeror and each proposed major subcontractor must include the entire company name, company address, CAGE Code, DUNS Number and type of work to be performed by citing the applicable Government PWS subparagraph number. This includes all subcontractors who will be providing critical hardware/services and insert in the percentage which will be performed by subcontractors of the total proposed price. This section will further include written consent of major subcontractors to allow the disclosure of their subcontractor’s past performance information to the Offeror. In addition, letters of commitment shall be included for all major subcontractors.

(d) Offerors shall provide a phase-in transition plan that shall be included in the proposal submittal as stated in the PWS requirement, see PWS Paragraph 1.4.16.

**NOTE: A Quality Control Plan will be required if you are awarded a contract and is NOT required with the proposal. Refer to PWS 1.2.19.

(ii) VOLUME II Factor 2 – Past Performance. This volume shall contain past performance information regarding similar contracts. This volume shall not exceed 25 pages plus five pages for each major subcontractor, excluding Past Performance Questionnaire Forms. Offerors shall submit all Government and/or commercial contracts for the prime offeror and each major subcontractor in performance or awarded during the past three years, from the issue date of this RFP, which are relevant to the efforts required by this solicitation. Relevant efforts are defined as services/efforts that are the same as or similar to the effort (as compared to North American Industry Classification System (NAICS) code 541519) required by the RFP.

Past performance will describe the recency, relevancy and quality of past work efforts as it pertains to current and completed contracts which offerors consider relevant to demonstrate their ability to perform the proposed contract effort. Quality of past work efforts will be demonstrated by assessing quality of services, customer satisfaction, timeliness of performance and business relations.

Offeror is advised that in conducting this assessment the Government reserves the right to use both data provided by the Offeror and data obtained from other sources.

Data concerning the offeror shall be provided first, followed by each proposed major subcontractor, in alphabetical order. The Offeror shall also submit the written consent of its major subcontractors to allow the disclosure of its subcontractor’s past performance information to the Offeror. In addition, letters of commitment shall be included for all major subcontractors for their past performance to be considered.

A subcontractor’s past performance and experience will not be given the same level of consideration as either the prime contractor or the joint venture partner because there is no direct legal relationship between the Government and the subcontractor. The Government will consider the past performance and experience of a subcontractor where the prime contractor provides, in its proposal, evidence of a binding teaming agreement or other contractual agreement which creates legal responsibility on the part of the prime contractor and the subcontractor to enter in to a subcontract. However the level of consideration will depend on the extent to which the proposal demonstrates the prime contractor’s commitment to award a subcontract to the subcontractor and the subcontractor’s commitment to enter in to a subcontract with the prime contractor, including legal accountability for both parties.

Past performance information shall be presented in the following format. The Offeror is encouraged to ensure the information provided is current. Data that is not current will be discarded and not considered. This volume shall be organized into the following sections:

(1) Section 1 – Contract Descriptions. This section shall include the following information in the following format.

(a) Contractor/Subcontractor place of performance, CAGE Code and DUNS

Number. If the work was performed as a subcontractor, also provide the name of the prime contractor and Point of Contact (POC) within the prime contractor organization (name, and current address, e-mail address, and telephone and fax numbers).

(b) Government contracting activity, and current address, Procuring Contracting Officer’s name, e-mail address, telephone number

(c) Government’s technical representative/Contracting Officer’s Representative and current email address, telephone number

(d) Government contract administration activity and the Administrative Contracting Officer’s name, and current e-mail address, telephone and fax…