Airport_Security_Services_(Addendum_#4_Revision).pdf

Ontario International Airport flyontario.com

REQUEST FOR PROPOSAL 2026-RFP-083 - AIRPORT SECURITY SERVICES

REQUEST FOR PROPOSAL 2026-RFP-083

AIRPORT SECURITY SERVICES for Ontario International Airport

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/flyontario

1. Introduction

1.1. Summary

The Ontario International Airport Authority (OIAA) is seeking proposals from qualified security service providers to furnish professional, unarmed security services at Ontario International

Airport. The selected Contractor shall provide trained, qualified, and properly badged security personnel to perform security functions at designated airport access points, secured area access points, terminal facilities, loading docks, administrative facilities, and other areas as directed by OIAA. Services shall be performed in accordance with all applicable federal, state, and local laws, regulations, airport rules, security requirements, and OIAA policies and procedures. The Contractor shall provide all personnel, supervision, training, uniforms, communications equipment, vehicles, and other equipment necessary to perform the required services.

Security services shall include, but are not limited to, secured area access point and vehicle gate operations, terminal delivery inspections, security response and supervisory functions, random aviation worker screening support, terminal queue management, curbside traffic management, visitor vetting, dispatching, building security, and other security-related functions identified by

OIAA. The Contractor shall maintain continuous coverage at designated posts, provide appropriate relief personnel for breaks, vacation, and sick leave, and ensure that all assigned posts remain adequately staffed. The Contractor shall provide a contract/security manager, supervisors, lead personnel, and additional support staff as necessary to effectively oversee daily operations and respond to incidents, emergencies, special events, construction activities, heightened security conditions, or other unplanned airport operational needs.

OIAA reserves the right to increase, decrease, modify, relocate, or eliminate security posts and services throughout the term of the Agreement based on operational requirements. The

Contractor shall be capable of providing additional qualified and properly badged personnel on a 24-hour, seven-day-per-week basis when requested by OIAA, including short-notice or https://secure.procurenow.com/portal/%7bproject.government.code%7d

Request For Proposal #2026-RFP-083 - Airport Security Services 2 emergency assignments. Any additional security services, staffing, relief personnel, supervision, equipment, or support necessary to fulfill the requirements of this Scope of Work shall be provided at the Contractor’s contracted hourly rates, with no additional fees or costs unless expressly authorized by OIAA. The Contractor shall be responsible for the conduct, performance, scheduling, training, and availability of all assigned personnel and shall promptly replace personnel who fail to report for duty or otherwise fail to meet OIAA’s performance requirements.

1.2. Background

The Ontario International Airport Authority (OIAA) is a joint-powers authority (JPA) formed between the City of Ontario and San Bernardino County as a public agency in Southern

California. The OIAA Commission consists of five appointed members. The OIAA is the owner and operator of Ontario International Airport (ONT). ONT is a medium hub airport serving more than 6.4 million passengers per year and is a major air cargo facility in Southern California, with more than 750,000 tons being carried to and from the airport each year.

1.3. Contact Information

Adam Vazquez Department:

Procurement Specialist II Airport Security

Email: adam.vazquez@flyontario.com

1.4. Timeline

Release Project Date: September 18, 2026

Pre-Proposal Meeting (Non-Mandatory): September 24, 2026, 11:00am https://events.gcc.teams.microsoft.com/ev ent/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-

8024- 49cdc0e9cae8?source=copyLinkLegacyShar eLinkDialog

Question Submission Deadline: October 6, 2026, 5:00pm

Proposal Submission Deadline: October 19, 2026, 3:00pm

2. Agency Background https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog

Request For Proposal #2026-RFP-083 - Airport Security Services 3

The Ontario International Airport Authority (OIAA) is a joint-powers authority (JPA) formed between the City of Ontario and San Bernardino County as a public agency in Southern

California. The OIAA Commission consists of five appointed members. The OIAA is the owner and operator of Ontario International Airport (ONT). ONT is a medium hub airport serving more than 6.4 million passengers per year and is a major air cargo facility in Southern California, with more than 750,000 tons being carried to and from the airport each year.

3. Pre-Proposal Meeting - Virtual

A Pre-Proposal meeting will be held virtually through MS Teams on the date and time listed in the "Timeline" of this solicitation.

The OIAA highly recommends that at least one (1) member of your team attend this meeting as pertinent information regarding the project will be shared.

https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-

49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog

4. Scope of Work

This is the detailed description of the Scope of Work, including objectives, tasks, deliverables, and any specific requirements relevant to this project. Successful vendor will be responsible for the following:

4.1. General Description

The Ontario International Airport Authority (OIAA) is seeking a qualified Contractor to provide professional, unarmed security services at Ontario International Airport. Services will include security staffing, access control, vehicle gate operations, terminal and loading dock security, security response team, visitor and facility security, traffic, support filming activity, and queue management, and other security-related functions as directed by OIAA. The Contractor shall provide qualified and properly badged personnel, supervision, training, equipment, and operational support necessary to maintain safe, secure, and efficient Airport operations and shall be capable of adjusting staffing and services in response to changing operational needs, emergencies, special events, construction activities, and heightened security conditions.

4.2. Project Deliverables & Anticipated Functions

https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog https://events.gcc.teams.microsoft.com/event/61137d62-aeeb-4a95-92ea-f0b8e6343081@726bed49-7011-47d7-8024-49cdc0e9cae8?source=copyLinkLegacyShareLinkDialog

Request For Proposal #2026-RFP-083 - Airport Security Services 4

When and as directed by the Authority, the contractors services shall include, without limitation, the following scope of work: The Authority reserves the right to amend the scope of work, as described above, and award select portions of the scope as the Authority desires. Any modifications to the scope, as described, will be negotiated prior to award of the OIAA agreement.

4.3. Specs or Service Requirements

Contractor provides a detailed staffing plan that encompasses the following key areas of airport staffing:

• All staffing of personnel for this contract must be directly employed with the prime contractor or its sub-contractors. Prime contractor must provide at least 35% of the

Security Services staff.

• All support staff, additional security guards, equipment, etc. will be provided by contractors at no additional cost to OIAA throughout the term of the contract.

• Any support staff needed will be used in an assisting role with daily operations in addition to the required security staff needed to fulfill contract obligation .

o Support staff may be defined as supervisors, roving guards, training personnel, administrative or clerical roles, breakers, etc. The cost of any support roles needed to perform the daily duties of this contract must be included in the hourly bid rate proposed.

o Support equipment may be defined as radio communications, uniforms, vehicles, mirrors, touring wands, or any additional items deemed necessary by OIAA. The cost of any support equipment needed to perform the daily duties of this contract must be included in the hourly bid rate proposed.

o For OIAA posts that are staffed continuously, breaking personnel must be utilized so that no break in coverage of secure access points occurs. The cost of breaking personnel used must be included in the hourly bid rate proposed; this includes coverage for vacation and sick time. No overtime is to be utilized when relieving the standard onsite personnel.

• The Contractor must provide on-site security personnel, lead security guard(s), a supervisor assigned to this operation (with a shift opposite of security manager for after-hours oversight), and a contract/security manager for this agreement; and must respond to OIAA incidents, emergencies, or other issues as needed and required.

• All staffing assigned by contractor to the OIAA operation agrees to the obligations under this contract that security personnel will be used exclusively for that purpose during operational hours when working in any capacity covered by this agreement and cannot perform work at any other work sites outside of this contract.

Request For Proposal #2026-RFP-083 - Airport Security Services 5

• Contactor understands, agrees, and takes full responsibility for the behavior, conduct and performance of security employees under the terms of this agreement.

• Contractors’ personnel must be able to read, write, and communicate in English. Communicating effectively with airport authorities, customers, vendors, and any other visitors to the airport is vital to OIAA’s vision of providing an exceptional level of customer service at all levels within the operation.

• Contractor must ensure that all security personnel that are assigned driving duties maintain a valid California driver’s license. It is the responsibility of the contractor to verify the status of the license and must provide a report to OIAA upon request.

• Contractor will be responsible for all scheduling of staff to meet operational requirements of this agreement. OIAA reserves the right to adjust, change or modify the schedule as needed.

• Contractor must provide adequate daily supervision of the OIAA operation. Supervisor can be a roving supervisor provided the supervisor is always in direct communication with OIAA and security staff, performs multiple daily site visits, ensures schedule adherence, available to be on site as needed, and responds to incidents and emergencies as required.

• Contractor must attend all scheduled security meetings and any additional operations meetings requiring a security representative. Typically, the contract/security manager shall attend scheduled meetings, but the designated OIAA security supervisor can substitute when management is unavailable.

• OIAA requires the contractor to immediately remove any employee from duty that has performed in an unsatisfactory manner under the terms of this agreement. Once removed the employee will not be allowed to work on airport property under this contract without OIAA approval. The contractor will not be entitled to any additional reimbursements of costs incurred in the removal of the employee.

• It is required that the contractor hire and train an adequate number of highly qualified unarmed security personnel to staff the various posts detailed within the scope of work.

• Throughout the term of this agreement the contractor must develop contingency plans for allocating additional cleared and badged security staff as dictated by emergency incidents, heightened security levels or any unplanned event as identified in the scope of work.

• OIAA will provide to contractors any new post requirements or changes to existing post operations o For new posts assignments, OIAA will provide a written notice of the additional scope of work withing twenty-four (24) hours to five (5) calendar days from the effective date of when security personnel will be required to be activated.

o It is the responsibility of the contractor to provide to OIAA the required security services at new posts on the start date as required.

o The request may be verbal and followed by a written order from OIAA. The written notice will include post location, hours of operations, potential number of staff required, description of duties, total allotted hours, points of contact, work schedule, and any additional information needed and/or requested.

• Contractor must provide coverage for the changes to operations and/or new posts requests.

These changes may result in increased or decreased scope of work ranging from one (1) to twenty-four (24) hours coverage at one (1) to several locations up to seven (7) days per week and lasting from a designated period of time or on a continuous basis.

• OIAA may require unplanned or unscheduled new posts or emergency changes in staffing in response to the following situations:

▪ Heightened threat conditions

Request For Proposal #2026-RFP-083 - Airport Security Services 6

▪ Airport Operation

▪ Special Events

▪ Construction

▪ Increases in the National Threat Advisory System (NTAS)

• These changes may come in the form of verbal notice and with less than twenty-four (24) hour notice which may require rapid re-allocation of security resources from the current operation or increasing the security staffing provision to accommodate the changes.

• The verbal notice will be followed by a formal written notification of said changes or additions in duties. Contractors will be required to provide appropriate coverage as outlined above and their services will be billed at the contracted hourly rate. No additional costs will be allowed/incurred.

• It is the responsibility of the contractor to be responsive to all requests from OIAA for twenty-four (24) hours, seven (7) days per week. All security services must be provided by the contractor at the contracted rate; no additional costs will be allowed/incurred.

• If an employee is removed from the work site for failure to meet the standards of this agreement to include performance, conduct, or any other instance the contractor shall have one hour to have a replacement on site at the vacated location and ready to assume the necessary duties and responsibilities outlined in the scope of work. The replacement shall not be reassigned from another post on airport property without proper coverage of assigned work areas. Supervisors can assume responsibility on an interim basis until the appropriate coverage arrives. Contractor must verbally inform OIAA immediately of any employee removal followed by a written statement of details leading to the replacement of the employee from the operation within one (1) business day.

• If a post is vacant due to security personnel “failing to show” or the contractor in unable to staff the post accordingly the contractor must inform OIAA immediately verbally followed by a written statement of the events and actions of the vacancy. The contractor will have one (1) hour to have a qualified replacement at the assigned post. Supervisors and managers can be utilized temporarily to find proper coverage but not as a dedicated replacement. Once the vacant post has been adequately staffed, contractor is to immediately inform airport authorities. All replacement staff must be properly trained and in possession of a valid SITA badge and meet all the requirements of Airport Security personnel outlined in this RFP.

• Scheduling shifts are the responsibility of the contractor and eight (8) or ten (10) hour shifts are desirable. However, the contractor may assign up to a twelve (12) hour shift per twenty-four

(24) hour period.

Construction projects, special events, and other airport activities as determined by OIAA may also require contract security services. All additionally assigned posts not identified in the scope of work are billed at the contracted hourly rate. No additional costs will be allowed/incurred.

• Below is a list of post locations and hours of operation and are subject to change depending on operational need. OIAA cannot guarantee that any or all posts will be active at all times through the terms of the agreement. OIAA reserves the right to reduce, increase or eliminate any posts based on the needs of the airport at any time and without cause. The OIAA will notify contractor in writing of all changes related to this contract:

Request For Proposal #2026-RFP-083 - Airport Security Services 7

Position Description Daily Shifts

& Hours Days

Weekly Hrs.

Employees Per Shift

Contract Manager Managerial Oversight 24 7 40 1 Supervisor Supervisory Oversight 24 7 40 1

Security Response Team (SRT) 2 Per Shift

Supervisor Support, Random Aviation Worker Screening (AWS)

24 7 336 2

South Secured Area Access Point (SAAP)

Vehicle Gate Operations 24 7 168 1

North Secured Area Access Point (SAAP)

Vehicle Gate Operations 7am – 3pm 8 Hrs.

M-F

40 1

Terminal 2 Loading Dock Vehicle Gate Operations

Terminal Delivery

Inspections

3:30am - 4:30pm 13 Hrs.

6am-12pm

6 Hrs.

3:30am-7:30am

4 Hrs.

M-F

SAT

SUN

90 2

Terminal 4 Loading Dock Vehicle Gate

Operations Terminal

Delivery Inspections

3:30am - 4:30pm 13 Hrs.

6am-12pm

6 Hrs.

3:30am-7:30am

4 Hrs.

M-F

SAT

SUN

90 2

Queue Management Terminals 2 & 4

Escalators and Exit Lanes 24 7 336 2

Traffic Management Lead Lead Traffic Control

Curbside

8 7 56 1

Traffic Management Traffic Control Curbside 4:30am -12:30am 7 520 13

Administration Building Building Security, Dispatching Duties, Vetting

Visitors

8:00am – 5:00pm 6

M-SAT

48 1

Gate 160 Gate Operations 24 7 168 1

4.4. Acceptance Criteria

A proposal will be deemed acceptable if the Proposer demonstrates the ability to provide all required security services in accordance with the Scope of Work, including qualified and properly licensed personnel, required supervision, staffing coverage, training, equipment, Airport badging/clearance requirements, emergency response capabilities, and compliance with all applicable laws, regulations, and OIAA requirements.

Request For Proposal #2026-RFP-083 - Airport Security Services 8

4.5. Work Plan

The Contractor shall develop and maintain a comprehensive work plan for the performance of security services at Ontario International Airport. The work plan shall establish the Contractor’s approach to staffing, supervision, training, daily operations, communication, quality control, and response to changing operational requirements. The Contractor shall provide all personnel, supervision, equipment, materials, uniforms, communications, vehicles, training, and other resources necessary to perform the required security services. The Contractor shall maintain sufficient qualified and properly badged personnel, including relief and replacement staff, to meet OIAA staffing requirements and maintain continuous coverage at designated posts. The

Contractor’s work plan shall address scheduling, deployment and supervision of personnel, employee absences, relief coverage, vacancies, emergencies, special events, construction activities, heightened security conditions, and requests for additional or short-notice staffing.

The Contractor shall also maintain procedures for communication with OIAA, incident reporting, performance monitoring, corrective action, and providing qualified replacement or additional personnel when required.

4.6. Supplier Qualifications

To be deemed an acceptable Proposer, the firm must meet the following minimum qualifications: -A minimum of ten (10) years of continuous experience providing professional security services. -At least three (3) years of operational experience providing security services at a commercial airport within the past five (5) years. -Demonstrated experience providing security services of similar size, complexity, and scope, including access control, vehicle inspections, security patrols, incident response, report writing, radio communications, CCTV monitoring, and identification and reporting of suspicious activity. -Properly licensed and authorized to provide security guard services in the State of California and maintain all licenses, permits, registrations, and certifications required by applicable law. -Demonstrated ability to recruit, train, schedule, supervise, and maintain sufficient qualified and properly badged security personnel to provide continuous coverage, including relief and replacement personnel.

-Ability to provide required management and supervisory personnel, including a contract/security manager, supervisor, and lead security guard(s), as required by the Scope of

Work. -Demonstrated ability to respond to OIAA requests, emergencies, heightened security conditions, special events, construction activities, and other unplanned or short-notice staffing requirements. -Demonstrated ability to provide qualified replacement personnel within the response times specified in the Scope of Work. -Personnel assigned to driving duties must

Request For Proposal #2026-RFP-083 - Airport Security Services 9 maintain a valid California driver's license. -Demonstrated ability to provide all required support personnel, equipment, uniforms, communications equipment, vehicles, and other resources necessary to perform the Scope of Work at the contracted rates. -Provide a minimum of three

(3) professional references for comparable security services, including at least one (1) commercial airport reference. -OIAA reserves the right to request documentation supporting the qualifications stated above, including references, licenses, certifications, experience, and other information necessary to determine whether a Proposer is qualified to perform the required services. OIAA reserves the right to request documentation supporting the qualifications stated above, including references, licenses, certifications, experience, and other information necessary to determine whether a Proposer is qualified to perform the required services.

4.7. Anticipate Contract Term

Proposers should anticipate entering into an agreement with the OIAA for a term of 3 years, with the option to extend for two additional (1) year terms in the first quarter of 2027.

4.8. Employee Requirements

As required in the RFP proposal, the Contractor’s employees must meet the following general qualifications:

• Be at least eighteen (18) years of age.

• Any prior service members must not have been dishonorably discharged or have an undesirable discharge designation.

• Be a Unites States Citizen or be allowed to work in the United States legally.

• Possess at least a high school diploma or possess a general education development

(GED) equivalent.

• Be able to read, write, understand, and speak fluent English and effectively follow printed guidelines such as rules and regulations, detailed orders, instructions, and training materials.

• Have the ability to compose precise paragraphs, written reports, and other security related incidents in English.

• Verbally communicate fluently in English to properly and clearly communicate with co-workers, airport authorities, customers, vendors and all other visitors to the airport.

Request For Proposal #2026-RFP-083 - Airport Security Services 10

• Possess a valid California driver’s license when operating motor vehicles. Any conviction of driving under the influence (DUI) or driving while intoxicated (DWI) with the last five

(5) years disqualifies the individual from working on airport property. All required licenses must be obtained at no cost to OIAA.

• Must possess an unexpired state of California issued security guard license and be in possession of their certification at all times while on duty on airport property.

• Ability to lift at least twenty-five (25) pounds.

• Able to continuously stand and walk for entire shifts up to twelve (12) hours.

• Able to navigate a ladder both up and down without assistance.

• Able to work in various climates and environments.

• Must acquire and maintain an airport security badge and pass mandatory criminal history records check (CHRC) and security threat assessment (STA), as required by the

Transpiration Security Administration (TSA); and any additional background checks required by OIAA or TSA. OIAA reserves the right to hold contractors’ employees to a higher standard for criminal background checks. OIAA may disqualify a contractor’s employee for anything other than what is government mandated, based on a type or number of crimes, including misdemeanor violations.

• As the foundation of the OIAA’s “This is my Airport” Security Awareness Program, the

Security Badge holder Commitment is willfully accepted by all OIAA personnel. Any consultant and/or contractor representing OIAA must exemplify this commitment to the safety, security, exceptional customers service, and growth of the Ontario International

Airport. The contractor’s employees must be dedicated and must not work in any capacity on other airport-related accounts, unless specifically authorized by the OIAA.

4.9. Security Guard Duties

The contractor must outline their ability to perform the following duties as described in this

RFP.

• Contractors security services personnel are not permitted to detain or apprehend individuals who are in the process of committing a crime, or act as law enforcement authorities. If security services personnel observe an incident in progress or perceive a violation has occurred, they are to immediately notify the Ontario Police Department

(OPD) Dispatch Center by radio, phone (909-986-3371), or dialing 911. Violation of this section may result in termination of contract.

Request For Proposal #2026-RFP-083 - Airport Security Services 11 o Contractors security services personnel are not permitted to detain or apprehend individuals who are in the process of committing a crime, or act as law enforcement authorities. If security services personnel observe an incident in progress or perceive a violation has occurred, they are to immediately notify the Ontario Police

Department (OPD) Dispatch Center by radio, phone (909-986-3371), or dialing 911.

Violation of this section may result in termination of contract.

o Security staff must take reasonable precautions not to place themselves in situations that would encourage violence or abuse against either themselves or other persons

• All enforcement actions are the responsibility of law enforcement officials, not security personnel.

• At no time shall the contractor’s security services personnel possess or carry any weapons to include, firearms, knives of any length, impact weapons, mace, pepper spray or tasers.

o Any security guard that possesses a weapon while on duty will be removed from airport property immediately and will not be permitted to return without prior approval of OIAA

• All specific post orders, duties, vehicle gate operator standard operating procedures, and Airport Rules and Regulations, must be adhered to by the contractor’s employees at all times. Each location varies and it is expected that the contractor and the employees will learn and understand the unique needs of each assigned location. It is also the expectation that the contractor will ensure all requirements are current and complete and update OIAA on any recommendations for increased security functions based on the knowledge gained and observed by working at specific posts throughout the assigned area. In all cases, OIAA possess and will maintain final approval over all changes or additions to Post Orders, Duties, Vehicle Gate Operator Standard Operating

Procedures, and the Airport Rules and Regulations.

In general, duties may include, but not limited to the following:

A. Summoning medical assistance, as appropriate.

B. Monitoring building occupants and visitors, reporting non-compliance with OIAA requirements, and taking appropriate actions in accordance with Post Orders, Vehicle

Gate Operator Standard Operating Procedures, and/or Airport Rules and Regulations.

C. Conducting preliminary and follow-up investigations on incidents and complaints as specified and directed by OIAA and airport authorities.

Request For Proposal #2026-RFP-083 - Airport Security Services 12

D. Reporting potentially hazardous conditions within the area of responsibility as it related to buildings and items in need of repair, e.g., inoperative locks, slippery floor surfaces or any other potentially dangerous situation. These matters must immediately be reported to airport authorities and followed with written reports and log entries to be submitted to OIAA.

E. Contractor will also provide additional security support during investigations of violations of federal, state, and local laws that appear to pose threats to the security and safety of the airport, airport facilities and/or staff.

F. If needed, contractor will also provide patrols for monitoring the security and safety of buildings and facility maintenance.

G. Conduct after-hours security inspections as needed

H. Providing information and assistance as authorized to visitors and employees as needed.

I. Permitting only authorized persons to enter the restricted areas.

J. Screening visitors, employees, vendors, and/or special event attendees using security equipment, and performing inspections of deliveries and accessible property (e.g. bags, purses)

K. Site surveillance by foot or vehicle

L. Monitoring public activity and observing the area for potential disturbances.

M. Performing vehicle inspections in accordance with OIAA requirements.

N. Conducting inspections of documentation, identification, or other personal identifying information before allowing access to restricted areas.

O. Conducting inspections of personal belongings such as bags, backpacks, containers, etc.

in accordance with proper security inspection techniques and procedures.

P. Monitoring all entrances and exits to ensure that all gates and doors are secure and no unauthorized entry to buildings or secured areas is allowed without proper identification, inspection and authorization.

Q. Performing random periodic walks around the assigned perimeter to ensure the areas of entry points are secure.

R. Walking floors, stairwells, restrooms, monitoring elevators and escalators ensuring that users are safe and secure.

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S. Reporting any safety hazards, security breaches, defective property lighting or other safety concerns that could interrupt the overall safety of the airport or any other issue that may cause a threat to the health and safety of airport users.

T. Enforcing airport and federal, state and local policies, rules, and safety regulations.

U. Using non-violent crisis intervention techniques to diplomatically confront individuals exhibiting disruptive, offensive or inappropriate behavior.

V. Providing directions and referring questions regarding Airport services to the appropriate airport authorities.

W. Checking restrooms and other areas not accessible to the public.

X. Preventing unauthorized access to restricted areas.

Y. Surveying airport facilities for problems of security including nonfunctioning light bulbs access readers, vandalism and hazardous conditions and reporting the discrepancies to the proper authorities.

Z. Completing patrol activities to detect security or safety vulnerabilities.

AA. Investigating any unusual or unauthorized activities, notifying appropriate airport authorities, and preparing related reports or activity logs.

BB. Providing appropriate information in response to inquiries from airport visitors.

CC. Assisting visitors at the airport with locating proper departments and offices within the facility and elsewhere at the airport

DD. In the event of an emergency, assisting airport authorities and the public in orderly evacuation of the facility or area.

EE. Conducting periodic public patrols throughout the facility to ensure the safety of airport users and protection of airport property.

FF. Performing such other functions as necessary in the event of situations or occurrences such as civil disturbances, attempts to commit sabotage, or other criminal acts adversely affecting the security and safety of the airport, its employees, property and general public lawfully in the facility.

GG. Maintaining an activity log that documents both routine (e.g., time reporting for duty, relief guards, supervisory visits, guard tour tracking, patrol completion, opening and securing of building) and non-routine (e.g., persons denied access to the facility, weapons detected, first aid emergencies) events

Request For Proposal #2026-RFP-083 - Airport Security Services 14

HH.Checking and recording the identification of vendors, employees, visitors, and guests at the designated security access points.

II. Periodically touring designated areas and grounds to examine doors, windows and gates to ensure they are properly secured and have not been tampered with.

JJ. Verifying all motor vehicles are properly parked.

KK. Reporting unusual conditions or breakdowns in heating, plumbing and electrical systems and informing appropriate airport authorities.

LL. Reporting any attempted thefts, entries and vandalism.

MM. Provide escorting duties as required based on operational need to include but not limited to special events, filming, construction, inspections, and maintenance.

NN. Performing additional security duties as required or requested.

4.10. Security Guard Conduct and Expectations

The contractor must be committed to OIAA’s expectations with regards to conduct of all representatives of the airport. The contractor must detail in their proposal their ability to implement a program that addresses the key areas listed below.

• Contractors security personnel must continually maintain high standards of professional conduct while on duty which include but not limited to the following:

o Be courteous, polite, and professional in their communication and duties at all times.

o No loitering on airport property by guests or visitors of security personnel at any time.

o No pets, guard dogs, or other animals are permitted in the work area at any time.

o Security personnel must remain available and in immediate contact with their supervisor and OPD Police Dispatch Center by radio, mobile phone /land line telephone (909-986-3371), throughout their shift.

o Security staff must remain awake, vigilant, and attentive to duties at all times throughout their assigned shift. Sleeping on duty is strictly prohibited. If contractors’ personnel are reprimanded for violating this section of the contract, OIAA will seek liquidated damages as well as removal of the employee, who will not be permitted to work on airport property.

Request For Proposal #2026-RFP-083 - Airport Security Services 15 o Security personnel must be free from any condition or affliction that could adversely affect their fitness for any duties described in the scope of work.

o All security staff must remain on airport property throughout their shift or until appropriate relief staff has assumed responsibility of their duties.

o Meal breaks must be taken at the area of responsibility, or in a designated break area approved by OIAA. If security staff are taking meal breaks on site while on duty, they must remain observant and prepared to respond as required.

o No liquids will be permitted when security personnel are at, around, or actively using electronic screening or monitoring equipment.

o Non-business-related reading material, cooking appliances, craft materials, or any other non-essential materials are not permitted on site unless specifically authorized by OIAA.

o All security personnel must remain active at their specific sites or when on patrol throughout their assigned shift.

o All security staff are required to use airport security badges at all card readers at their specific assigned areas and throughout the airport at all times, also ensuring these devices are in proper working order. If on patrol, badge swipes can be used to monitor active patrols and create an electronic badge history.

o All contractor’s security personnel working on airport property must be trained to respond appropriately to any incident with firmness and politeness in the case of aggressive or belligerent behavior by a tenant, vendor, employee or visitor of the airport. If a situation is not neutralized, security personnel shall calmly escalate the matter through their chain of command. In the event the security guard observes menacing conduct or threats, he/she shall immediately contact the OPD Police

Dispatch Center (909-986-3371) or dial 911; report the incident and await further instructions. Upon resolution of the incident, a formal written report, to include statements from all involved and/or witnessing security personnel, must be completed and submitted to the OIAA.

o Before contractor staff is assigned, they must educate and orient themselves with the post and facility layout, surrounding buildings, patrol area (if applicable), secure access points and control devices, and emergency equipment.

o Security personnel must be familiar with all emergency routes, elevator/escalator locations, stairwells, and fire exits.

Request For Proposal #2026-RFP-083 - Airport Security Services 16 o Contractor must provide, at their expense, a proper time keeping system for security personnel to utilize on site. Each employee must use the system to log their respective working hours. A comprehensive timekeeping report, to include each individual’s full name, work dates, work locations and shift start and end time punches, must be provided with all monthly invoicing.

o Security personnel must keep the site log updated at all times and include the disposition of any keys, locking systems, clocks, post orders, etc., required for the use at their post (if applicable).

• Security personnel must be courteous at all times to reflect the customer service level expected by OIAA. The security contractor and its employees must reflect OIAA in a constant professional manner, below are the expectations OIAA has from the security contractor and its personnel.

o Some posts will be accessible to the traveling public. Even though the employees of the contractor are not OIAA personnel, the perception of the public is that the contractor’s employees are representatives of OIAA.

o The contractor’s personnel’s interaction with the public, vendors, OIAA staff and all other airport users should reflect well upon OIAA.

o If a lack of courtesy or responsiveness is noted, OIAA may require corrective action for the employee in question by the contractor. OIAA may require removal of the employee(s) from their assignment.

o Any use of offensive language will not be tolerated by OIAA and may result in the removal of the employee(s) in questions by OIAA.

o The use of tobacco products of any sort, e-cigarettes, vaping products, consumption or use of alcoholic beverages or illegal drugs is prohibited.

4.11. Security Guard Qualifications

The contractor must provide any additional criteria when hiring security personnel. The contractor’s employees must meet the general qualifications outlined in Section 4.9. This section can be used to outline any further qualifications the contractor seeks when hiring qualified personnel. Some examples are as follows:

• Physically, mentally and emotionally capable of performing all functions, duties, and assignments required of scheduled posts throughout the operation.

Request For Proposal #2026-RFP-083 - Airport Security Services 17

• Completely capable of performing normal or emergency duties requiring moderate to arduous physical exertion, such as continuous standing, walking, patrolling, or climbing stairs for an entire shift up to twelve (12) hours.

• Able to lift at least twenty-five (25) pounds.

• Able to navigate a ladder and stairs in both directions without assistance.

• Able to work in various climates and environments.

4.12. Literacy

Contractor to provide their operational plan to ensure each employee can professionally communicate with coworkers, airport visitors, law enforcement and OIAA personnel.

• All contractors security personnel must be literate and fluent in English to the extent of reading, writing, comprehending and demonstrating their understanding (through actions and behaviors) of printed regulations, written orders and instructions, and possess the ability to draft reports that convey clear and concise information in the

English language.

• All contractor’s security personnel must be able to clearly speak English. Bilingual ability is highly desirable, but not a baseline requirement when assisting the public.

4.13. Job Knowledge/Cognition

Contractor must provide their approach to instructing and training their staff on security operations. This plan should include a detailed description of the methodologies and techniques that are used to acquaint staff with the unique aspects on the Ontario Airport.

Below are areas that OIAA has identified as areas of importance.

• All contractor’s security personnel, including management, must acquire a good working knowledge of their duty requirements, work sites, policies and procedures of OIAA security operations.

• Prior to duty assignment, all security personnel must be properly trained to independently perform their duties related to assigned airport posts. Cross-training for multiple posts and assignments is highly recommended and encouraged.

• All security personnel must successfully complete Federal Emergency Management

Agency (FEMA) sponsored training course ICS 100 – Introduction to Incident Command

Systems and ICS 700 – Introduction to the National Incident Management System within

30 days of their assignment date to OIAA. If the ICS 100 and ICS 700 courses have already been completed by security personnel, it must not be more than two (2) years

Request For Proposal #2026-RFP-083 - Airport Security Services 18 from assignment date to OIAA. Contractor is responsible for all expenses incurred for security personnel obtaining certification.

4.14. Supervisor Requirements Qualifications and Responsibilities

The Contractor’s supervisors must meet the following qualifications, which must be stated in the proposal: Supervisors must also meet the general qualifications stated in Section 4.8. This section will be used to identify the proper supervision personnel that will be assigned to the

Airport. The contractor must demonstrate that the supervisors meet the following criteria:

• and any directives from OIAA outlined in the contract.

• The supervisor will have direct oversight of all security guard and lead security guard positions, their conduct and performance and must be on contact with airport authorities at all times while on duty.

• The supervisor’s minimum qualifications are as follows:

o Must meet all employee requirements (General Qualifications) o Minimum of two (2) years of successful experience in security or law enforcement.

o The supervisor must complete or have completed the FEMA ICS 100 – Introduction to Incident Command System. If supervisor does not hold the FEMA ICS 100 certificate, he/she must complete this required training course within thirty (30) days of being assigned to the Ontario airport operation.

• The supervisor’s duties and responsibilities are as follows:

o Be directly available and/or able to communicate with Airport Officials, to include

Airside, Landside, and Terminal Operations, and OPD Police Dispatch Center (909-

986-3371), twenty-four (24) hours a day, seven (7) days a week, including weekends and holidays.

o Possess a high degree of integrity, display a mature attitude and exercise good judgement at all times.

o Set the example to all security personnel under their charge and foster a productive environment where security staff feel valued and an important part of the OIAA team.

o Fully capable of performing security guard duties at all airport posts and possess all security guard requirements.

Request For Proposal #2026-RFP-083 - Airport Security Services 19 o Enforce contractor’s and OIAA’s rules, regulations and any other directives issued by

OIAA and airport authorities.

o Able to professionally handle all standard customers service issues as well as escalated customer concerns.

o Provide the highest level of leadership and supervision to staff.

o Provide fully trained and qualified replacement personnel for smooth transitions of assigned duties to allow comfort, personal needs, stress, meals, or other required or requested absences from daily post.

o Maintain excellent communication with subordinate staff and able to effectively disseminate accurate information regarding post order compliance, procedures and short notice security changes.

o Able to evaluate the performance of security personnel assigned to the airport on a continuous basis.

• Monitor radio transmissions between security guards, OIAA, and OPD Police Dispatch, enforce radio etiquette, and take the appropriate action to correct unsatisfactory performance.

• Ensuring employee compliance with all contractor and OIAA’s applicable security rules and regulations.

• Conducting daily scheduled and unscheduled site visits, post and uniform inspections to evaluate the effectiveness of employee training and job performance, etc.

• Conduct performance evaluations on staff assigned to Ontario airport.

• If the assigned supervisor is removed or replaced for any reason the contract/security manager must inform OIAA within twenty-four (24) hours of dismissal. The contract/security manager may temporarily fill in and perform the duties of the supervisor on an interim basis until a suitable replacement is assigned.

• The security supervisor identified as key personnel in the contractor’s proposal during the RFP process must remain assigned to the OIAA contract for a period of ne less than six (6) months from the start date of the contract unless otherwise directed by OIAA.

• Within thirty (30) days of contract award, the security supervisor must successfully complete the FEMA-sponsored ICS 100 – Introduction to Incident Command System and

ICS 700 – Introduction to the National Incident Management System training. If the

Request For Proposal #2026-RFP-083 - Airport Security Services 20 security supervisor is already in possession of the ICS 100 and ICS 700 certificates, it cannot be greater than one (1) year from the contract award date and must be renewed annually. Contractor is responsible for all expenses incurred for security supervisor obtaining certification.

4.15. Contract/Security Manager – Requirements, Qualifications, Responsibilities and Duties

The contract/security manager must meet the following qualifications, which must be stated in the proposal: The contract/security manager must also meet the general qualifications stated in

Section 4.8. This section will be used to identify the proper management personnel that will be assigned to the Airport. The contractor must demonstrate that the contract/security manager meets the following criteria:

• The contract/security manager must meet and comply with Sections 4.8 through 4.14.

• Must have minimum of two (2) years of successful management experience in security or law enforcement.

• Preferred to possess or obtain, within six (6) months of assignment to Ontario airport, an American Association of Airport Executives (AAAE), Airport Certified Employee (ACE) designation for security, at the full expense of the contractor.

• Within thirty (30) days of contract award, the contract/security manager must successfully complete the FEMA-sponsored ICS 100 – Introduction to Incident Command

System and ICS 700 – Introduction to the National Incident Management System training. If the contract/security manager is already in possession of the ICS 100 and ICS

700 certificates, it cannot be greater than one (1) year from the contract award date and must be renewed annually. Contractor is responsible for all expenses incurred for contract/security manager obtaining certification.

• Contractor must have one dedicated contract/security manager for the OIAA contract throughout the duration of the agreement and will be tasked with the overall operation of the Ontario Security Services contract.

o The response time for the contract/security manager to be on site if needed to respond to emergencies, incidents, or employee issues must not be more than one

(1) hour.

• The contract/security manager will have complete oversight capacity on behalf of the contractor, capable of enforcing the contractor and OIAA’s rules and regulations and any directives of the Airport.

Request For Proposal #2026-RFP-083 - Airport Security Services 21

• The contract/security manager will have final authority and responsibility for staffing the security operation at Ontario airport and facilitating the performance of the contract and coordinating with OIAA.

o In the event that the contract/security manager is removed or replaced for any reason…