AHS_DAIL_DVR_RFP_403_SURVEYS 4_FINAL.pdf

This is a Request for Proposals (RFP) document from the Vermont Division of Vocational Rehabilitation (DVR), a department within the Agency of Human Services. DVR seeks a contractor to conduct, tabulate, and report on two distinct survey initiatives. Task 1 requires development and administration of a Consumer Satisfaction Survey (CSS) to assess current satisfaction levels with DVR services among consumers. Task 2 involves designing and implementing ongoing monthly Consumer Surveys for Staff Performance Review (SPR) to evaluate individual counselor performance as part of DVR's staff evaluation process. The RFP outlines specific requirements for survey design, data collection methodology, statistical analysis, and comprehensive reporting of findings for both initiatives, with the contractor responsible for ensuring survey validity, appropriate sample sizes, and timely delivery of results to support organizational decision-making and quality improvement efforts.

The RFP establishes terms for a service contract with DVR for survey administration and reporting services. Pricing, contract duration, and renewal options are to be negotiated based on contractor proposals submitted in response to the RFP solicitation. The contract will be funded through DVR's operational budget within the Agency of Human Services. The contractor must demonstrate experience in survey design and administration, statistical analysis capabilities, and familiarity with vocational rehabilitation services or disability services environments. The ongoing nature of the Staff Performance Review surveys indicates this is an extended engagement with potential for continued work beyond an initial term, contingent upon performance and DVR's continued need for these evaluation services.