Attachment_D_Quality_Assurance_Surveillance_Plan.pdf

ATTACHMENT D – Quality Assurance Surveillance Plan

QUALITY ASSURANCE SURVEILLANCE PLAN

Janitorial Services

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that will be used to monitor the Contractor’s performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government during the life of the contract. The Government reserves the right to perform assessments more or less often than outlined in this QASP.

2. Introduction: The QASP establishes methods to assess or evaluate performance of the Contractor under the contract. It is designed to provide an effective method of monitoring Contractor Performance for each objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide the services.

3. Responsibility for Quality Control: The Contractor is responsible for quality control and management actions to meet the performance requirements and terms of the Contract. The Government performs quality assurance to assess the quality of services rendered, and to verify the services meet the contract requirements, and contract standards are achieved. Quality Control for Commercial Items is in accordance with accepted industry practices.

4. Surveillance Methods: The Government will evaluate the Contractor’s performance under this contract.

Examples of Government surveillance may include:

a. Government Inspections.

b. Customer complaints with verification by the CO or COR.

5. Deduction Methods: The Government will record performance noting any substandard performance. For substandard performance, the Government’s preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. The Government may also take the following actions:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance.

b. Payment deductions in accordance with the PRS;

c. Payment deductions in accordance with the applicable FAR clause(s).

d. Require correction or re-performance of the service.

QUALITY ASSURANCE SURVEILLANCE SUMMARY

Performance Objective Maximum Allowable Defect Rate

(MADR)

Surveillance Method AQL/Deductions

Overall Cleaning 3 defects per month

COR Inspections

Customer Feedback

5% deduction from established monthly rate for the entire room or area being serviced when standards are not met.

Perform Work Within Schedule Requirements

2 defects per month

COR Inspections

Customer Feedback

2% deduction from established monthly rate for the entire room or area being serviced when standards are not met.

Maintain Security of Building and Compound Access

1 defects per month

COR Inspections

Customer Feedback

2% deduction from established monthly rate for the entire room or area being serviced when standards are not met.

Deduction Threshold. If the number of defects, or instances of unacceptable performance, observed during a month-long period is equal to or less than the maximum allowable defect rate (MADR), then there will be no deduction in payments to the Contractor for that task. However, if the number of defects observed during a month-long period is greater than the MADR, then there will be a deduction in payments to the Contractor for that task.