AEROS RFI.pdf

Request for Information (RFI)

Air Force Enterprise Rapid Operations Support (AEROS)

THIS IS A REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This notice is for informational and planning purposes only. In accordance with (IAW) the Revolutionary Far

Overhaul (RFO) Part 10 and the Revised - Defense Federal Acquisition Regulations (R-DFARS)

Part 210, the Government is conducting market research to determine the availability and adequacy of potential business sources that meet the Government’s requirement. This RFI does not constitute solicitation for bids or proposals, and in no way binds the Government to solicit or award a competitive contract. The Government will not be liable for any information not properly marked and clearly identified. The Government is not obligated to and will not reimburse respondents for any costs associated with preparing or submitting a response to this notice. All costs associated with responding to this RFI are solely at the responding parties' expense. All submissions become Government property and will not be returned to the sender.

This RFI is from the Air Force Life Cycle Management Center (AFLCMC) Airspace Mission

Planning Division (C3M) of the Command, Control, Communications and Battle Management

(C3BM) Portfolio Acquisition Executive (PAE) Operating Location 2 (OL-2), located at 859

Buchanan Street, Scott AFB, IL 62225. C3M is seeking unclassified information from interested contractors.

Any response submitted to this RFI constitutes consent for that submission to be reviewed by

Government personnel and Program Lifecycle Management Support Services (PLMSS), Advisory

& Assistance Services (A&AS) contractors employed by ITSC Secure Solutions, Paragon

Technology Group, OBXtek, Kairos and MQP. Any objection to the release of this information to the A&AS contractors shall be provided, in writing, via the cover letter accompanying the respondent’s submission.

1 INTRODUCTION

AFLCMC C3BM OL-2 is executing Software Development Lifecyle Management for Air

Mobility Command’s (AMC) Rapid Global Mobility Command and Control (RGM C2)

Program, that leverages technical solutions and practices for all Air Force Transportation

(AFTRANS) operations. AMC is the air component of United States Transportation Command

(USTRANSCOM), providing air refueling, cargo, and personnel delivery globally. AMC is also the Air Force lead command and core function lead for RGM C2. To effectively support the Joint Force, the Mobility Air Forces (MAF) must globally command, control, and collaborate, navigate in degraded or operationally limited environments, conduct enroute logistics while under attack, and operate at the highest required tempo. This requires global situational awareness through collaboration, coordinated operations, and adherence to processes that accomplish Combatant Commander objectives.

2 PROGRAM REQUIREMENTS DESCRIPTION

AFLCMC C3BM OL-2 intends to solicit a contract for non-personal commercial services to support the requirements for the AFTRANS enterprise functional help desk services and technical operations help desk services for the existing legacy system portfolio applications and the Next Generation modernized system portfolio applications. The support includes providing comprehensive functional and technical operations support of critical command and control (C2) capabilities within a government-provided environment.

The primary characteristic defining the operational environment is its 24/7/365 Global Tempo.

Because Command and theater operations never cease, these applications are under constant load. This load originates not only from the centralized Primary Operations Center, but also from the highly decentralized Regional Operations Divisions embedded within geographic Air

Operations Centers (AOCs) worldwide, alongside enroute hubs and aircrews. This distributed user base dictates that the contractor support model must be capable of supporting both centralized global strategic planning and decentralized, theater-specific tactical execution across all time zones.

This widespread usage is coupled with a High Consequence of Error. System failure or data inaccuracy can lead to severe operational disruptions and mission delays. Consequently, the

Functional Help Desk must be proficient in high-severity triage and immediate escalation protocols that account for both global and regional mission priorities. Systems are deployed across both Unclassified and Classified networks to handle various mission classifications, requiring all contractor support personnel to maintain active required clearance level and access to secure facilities. The landscape is further complicated by Legacy and Modern

Architectures, which blend modernized, cloud-native services with specialized Government-

Off-The-Shelf (GOTS) software. A successful contractor must implement robust training pipelines to ensure their staff remain proficient in these unique and often proprietary interfaces.

Furthermore, the applications supporting Rapid Global Mobility operations exhibit deep interdependence, acting as a unified ecosystem. To manage this effectively across both the

Primary Operations Center and Regional Operations Divisions, the help desk requires functional complexity support. The Contractor must provide Subject Matter Experts (SMEs) who understand not just the software, but the operational intent behind the tasks. These SMEs must grasp the distinct nuances between enterprise-level global management and the rapid, theater-specific agility required by personnel coordinating intra-theater operations.

3 RFI DETAILS

The solicitation is anticipated to be posted during the first quarter of the 2027 calendar year.

Award is anticipated by September 2027. This schedule is only an estimate and is not set. The contract length, inclusive of all options, is expected to be 5 years.

An excerpt from the draft version of the Performance Work Statement (PWS) is included with this request.

The Government anticipates competing this requirement as a Small Business Set-Aside

(SBSA). The anticipated North American Industry Classification System (NAICS) is 541512.

This RFI will be cross posted to multiple Government Points of Entry. Contractors are not permitted to provide more than one response.

4 RESPONSES

1.1 Submission Information

Questions pertaining to this RFI shall be submitted no later than 5:00PM ET on

Monday 14 September 2026. Responses to this RFI shall be submitted no later than

5:00PM ET on Wednesday 30 September 2026.

Respondents should provide questions and submissions to Ms. Mikayla Sequeira at mikayla.sequeira@us.af.mil and Ms. Venezia Delgadillo at venezia.delgadillo@us.af.mil.

Any submission not adhering to the instructions provided will not be reviewed.

1.2 Contents

Responses shall address all questions below and responses shall be organized in the same order that the questions are posed in.

Submissions shall not include classified information. The Government will not review any submittals with classified information. All submittals must be unclassified.

1.3 Format

Submissions shall be provided as either Microsoft Word (.docx) or Adobe Acrobat (.pdf).

Responses shall use letter sized pages (8.5in by 11in) with a layout of at least 1in margins for the top, bottom, left, and right margins. Responses shall not exceed 5 single-sided pages (excluding the cover page). Responses shall not contain images, gifs, and/or other media.

Responses shall use a professional font (e.g., Times New Roman, Arial, Calibri, Aptos) with a font size no smaller than 11pts and line spacing no less than 1.0 (i.e. “single-spaced”).

1.4 Cover Letter

Responses shall include a cover page that provides the following information, at a minimum:

I. Company information

• Name

• Mailing address

• CAGE code

• UEI

• North American Industry Classification System (NAICS) code(s) applicable to this RFI

• Phone number

• E-mail of designated point of contact (PoC)

II. Business type mailto:mikayla.sequeira@us.af.mil mailto:venezia.delgadillo@us.af.mil i.e., other than small business, small business, small business concern (specify program status as a historically underutilized business zone (HUBZone) small business concern, service-disabled veteran-owned small business (SDVOSB) concern, women-owned small business (WOSB), and/or 8(a) participant)

III. Interest in this effort as a Prime Contractor or Subcontractor

IV. Existing vehicle(s) your organization is party to with scope relevant to this RFI

V. If applicable, objection(s) to the release of your organization’s RFI response to

A&AS contractors supporting the PLMSS contract so that your responses can be included in the market research.

5 REQUESTED INFORMATION

Contractors are requested to review the draft PWS excerpt and provide responses to the below:

Management:

M1) Please explain your company’s knowledge and experience in project management of large-scale DoD or Air Force programs.

M2) Please provide demonstrated experience with National Security Systems, including the scale and complexity of these engagements.

M3) Do you have experience in maintaining and supporting software post-development?

M4) Describe the framework of your Service-Level Agreements (SLAs) for issue resolution on National Security Systems.

M5) Do you have a secret facility clearance level? If you do not have a secret facility clearance, have you taken steps to achieve it? Please explain the steps taken and when you project you will achieve a secret facility clearance.

Technical:

T1) What is your experience supporting and troubleshooting complex applications built with modern technologies and architecture, even when you are not the developer?

T2) When a critical system incident occurs, what experience does your company have correlating disparate data sources to identify the most probable root cause and accelerate troubleshooting?

T3) What experience does your company have with proactively recommending specific actions for improving performance and achieving cost efficiencies of resources in a secure cloud environment?

T4) Describe your experience synthesizing data from various sources (e.g., ticketing, monitoring, security) to generate draft status and health reports for program leadership.

T5) Describe your experience operating National Security Systems within secure production environments that are deployed and maintained by a separate development contractor.

T6) Do you have experience of operating, monitoring, and sustaining software on classified networks post-deployment?

T7) What experience does your team have maintaining operational excellence when you do not control the deployment pipeline?

T8) Describe your organization's corporate experience delivering continuous (24/7/365) monitoring operations within secure, and potentially air-gapped environment where high-availability is critical to mission success.

Functional:

F1) What is your experience in operational support of other developer solutions that must interact with a complex ecosystem of external government systems?

F2) Describe your organization's corporate structure and methodology for providing operational sustainment and support to programs containing classified data. Please explain how your company has addressed clearance issues that have arisen during performance of previous government contracts.

F3) Do you have expertise in providing real-time, functional troubleshooting support for users of complex, mission-critical applications? If so, explain your experience.

Any submission not adhering to the instructions provided above will not be reviewed.