Administration and Professional Support Services PWS -DAFT.pdf

Performance Work Statement Washington Headquarters Services

Facilities Services Directorate Administrative, Acquisition, Financial Management, Professional, and

Program Management Support Services Indefinite Delivery, Indefinite Quantity Contract

Part 1

General Information

1. General: This is a non-personal services Indefinite Delivery, Indefinite Quantity (IDIQ) contract to provide a wide range of administrative, acquisition, financial management, professional, and program management support services to the Washington Headquarters Services (WHS) Facilities Services Directorate (FSD). The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, supervision, and other items and services necessary to perform the support services as defined in this performance work statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this IDIQ contract.

1.2. Background: As a directorate of WHS, FSD provides a full range of facilities management services in support of Department of Defense (DoD) services, field activities, and components located in Pentagon Reservation facilities and DoD-leased space. FSD was established in 2011 as the successful merger of the Pentagon Renovation (PENREN) Program, the Base Realignment and Closure (BRAC) Program Office (BPO), and Defense Facilities Directorate (DFD).

The FSD supports a customer base of about 64,000 civilian and military personnel, including the OSD, Joint Chiefs of Staff, Defense Agencies, and the military departments in the National Capital Region (NCR). FSD provides administrative and operational support to specified DoD activities, including space management, maintenance, repair and alteration of assigned buildings, custodial services, landscape maintenance, trash, and debris removal, building operations, construction management, property management, and other support services, including oversight of the massive program for the renovation of the Pentagon.

The services to be provided fall into the following categories:

• Administrative Support

• Acquisition Support

• Financial Management Support

• Professional Support

• Program Management Support

The description of the tasks outlined in Part 5 of the PWS are included to provide the Contractor the government's tasks required to be performed by all contract employees. The Contractor shall provide support in professional, executive-level administrative, general administrative, secretarial, and clerical services. Higher level support may take the form of financial management, resource analysis, program analysis, advice, expert opinions, alternatives, analyses, evaluations, recommendations, training, higher- level technical writing skills and services to complement the government's technical expertise.

1.3. Objectives: The objective of this PWS is to define the broad range of inter-related administrative, acquisition, financial management, professional, and program management support services in support of the FSD mission and support elements. This IDIQ contract will support all of the FSD operations, streamlining the support service functions across the directorate. Aside from accomplishing these tasks separately, as they are described in individual task order PWS’, the Contractor is expected to take an integrated, process-oriented approach that will result in standardized, repeatable process improvements that maximize the use of this IDIQ to effectively utilize resources throughout the agency.

The Contractor shall seamlessly become integrated into providing the support services identified at the task order level in a manner that efficiently and cost effectively support the WHS’ mission to remain an essential capabilities provider that enables the Secretary of Defense (SecDef), Senior DoD leaders, and their staff to fulfill the mission of the DoD. The Contractor shall partner with the Government to form an integrated team to achieve these goals. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement, manage the timeliness, completeness, and quality of products. The Contractor shall also provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure professional and ethical behavior of all Contractor personnel.

1.4. Scope: The scope of this effort includes management and leadership support under five functional areas: (1) administrative support, (2) acquisition support, (3) financial management support, (4) professional support, and (5) program management support. Within each of these five functional areas are specific high-level requirements requested by one or all of the participating FSD Divisions

1.5. Period of Performance: This IDIQ contract will have a five-year ordering period. Task orders awarded under this IDIQ contract may have a period of performance up to a one-year base period plus four one-year option periods and one six-month option to extend services in accordance with Federal Acquisition Regulation (FAR) clause 52.217-8. Task orders may be awarded during the last year of the IDIQ ordering period and may be awarded with the full period of performance identified above.

1.6. General Information:

1.6.1. Quality Control: The Contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures itself that the work complies with the requirement of the IDIQ contract and every awarded task order. The QCP shall be delivered within 30 days after IDIQ contract award, a comprehensive written Quality Control Plan shall be submitted to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within five working days when changes are made thereafter. After acceptance of the quality control plan the Contractor shall receive the COR's acceptance in writing of any proposed change to its quality control plan.

1.6.2. Quality Assurance: The Government shall evaluate the Contractor’s performance under each task order in accordance with the task order’s Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. On-Site Working Conditions, Holidays and other Closures:

1.6.3.1. Place of Performance: The work to be performed for each task order under this IDIQ contract will be performed at Government facilities in the NCR, primarily the Pentagon, the Mark Center, and/or the Pentagon Heating and Refrigeration Plant. Contractor personnel may be authorized telework. Privileges subject to advance scheduling based on need and required deliverables, with written approval from the applicable Government Lead and the COR. Approved situational telework requires coordination between the Government and the Contractor; and therefore, the Contractor shall submit a telework plan at the task order level identifying the need for telework and the deliverables to be accomplished (plan of the day). After receiving requested situational telework plans from the Contractor’s PM, the COR will coordinate acceptance and approval from the appropriate Government lead. In the event of a local or national emergency, operations may be moved to another Government facility or additional telework may be authorized.

1.6.3.1.1. Washington Headquarters Services facilities are smoking restricted workplaces. Due to the nature of the work, facilities, and requirements, Contractor staff may only smoke outside in designated smoking areas.

1.6.3.2. The Government expects the Contractor will establish normal operating hours under this IDIQ contract between the hours of 6:00am to 6:00pm Eastern Time (ET), Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.3.2.1. The Contractor’s Program Manager (PM) and the Government’s COR shall consult and coordinate on any proposed alternate work schedules that may be arranged depending on the operational tempo/needs of the mission.

1.6.3.2.2. For other than firm-fixed-price (FFP) task orders, the Contractor will not be reimbursed when the Government facility is closed for the below reasons.

1.6.3.2.3. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the task order PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.3.3. Government personnel observe the following days as holidays and the Government facilities will be closed and unavailable to Contractor personnel on the following days:

New Year’s Day January 1st*

Martin Luther King’s Birthday (observed) Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May

Juneteenth National Independence Day June 19th* Independence Day July 4th* Labor Day First Monday in September Columbus Day Second Monday in October

Veterans Day November 11th* Thanksgiving Day Fourth Thursday in November Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

1.6.3.4. In addition to the days designated as holidays, the Government observes the following days:

• Any other day designated by Federal Statute

• Any other day designated by Executive Order

• Any other day designated by the President’s Proclamation

1.6.3.5. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement of compensation except as set forth within the IDIQ contract. In the event the Contractor's personnel work during the holiday, they may be reimbursed by the Contractor, however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked.

1.6.3.6. When the Federal, State, Local or other Governmental entity grants excused absence to its employees, assigned Contractor personnel may also be dismissed. The Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled and must be guided by the instructions issued by the CO or COR.

1.6.3.7. If Government personnel are unavailable due to furlough or any other reason, the Contractor must contact the CO or the COR to receive direction. It is the Government's decision as to whether the contract price/cost will be affected. Generally, the following situations apply:

1.6.3.7.1. Contractor personnel who are able to continue contract performance (either on-site or at a site other than their normal workstation), must continue to work and the contract price shall not be reduced or increased.

1.6.3.7.2. Contractor personnel who are not able to continue contract performance (e.g., support functions) may be asked to cease their work effort. This may result in a reduction to the contract.

1.6.3.8. It is understood and agreed between the Government and the Contractor that in the event Contractor personnel wish to attend FSD social events, such as the annual picnic, holiday parties, etc., they must coordinate their work schedules with the COR and obtain approval of their company’s supervisor prior to the event. The Government is not responsible for reimbursing any expenses to the Contractor for attending any FSD social event.

1.6.4. Type of Contract: The Government will award a FFP IDIQ contract, and all task orders issued under the IDIQ will be FFP.

1.7. Security Requirements: The Contractor shall possess a Secret facility security clearance (FCL) from the Defense Counterintelligence and Security Agency (DCSA) prior to proposal submission in order to receive an IDIQ award and shall maintain that level of FCL for the life of the contract ordering period. Contractor personnel performing work at the task order level under this contract shall have a Secret personnel security clearance (PCL) at time of award, and shall maintain that level of PCL for the life of the contract.

1.7.1. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.7.2. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.7.3. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. The Contractor is responsible for taking the meeting minutes and submitting them for review within three (3) working days after the meeting.

1.9. Contracting Officer’s Representative: The COR and/or Alternate COR (ACOR) (if nominated) will be identified by separate letter. The COR monitors all technical aspects of the IDIQ contract and assists in contract administration. A separate COR may be identified for each task order issued under this IDIQ contract.

1.9.1. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation will be issued to the COR, which a copy will be sent to the Contractor. The letter will state the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting order.

1.10. Key Personnel: All Key Personnel requirements will be established at the individual task order(s) level.

1.10.1. Personnel Substitutions: During the first 90 calendar days of task order performance, the Contractor shall make no substitutions of key personnel without the approval of the task order CO, unless illness, death, or termination of employment necessitates the substitution. The Contractor shall notify the task order CO as soon as possible after the occurrence of any of these events and provide the information required below.

1.10.2. After the initial 90 calendar day period, the Contractor may propose a substitution. The Contractor shall notify the task order CO in writing of any proposed substitution at least 30 calendar days in advance of the proposed substitution. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the task order CO. The Contractor shall, prior to making any substitution permanent, demonstrate to the satisfaction of the COR and task order CO that the qualifications of the proposed substitute personnel are equal to or better than the qualifications of the personnel originally identified for the position. The task order CO will notify the Contractor after receipt of all required information of the decision on proposed substitutions.

1.10.3. Contractor Personnel Approval and Removal: The Government reserves the right to review resumes of proposed Contractor personnel prior to being assigned to support the individual task order. The Contractor shall submit proposed resources in batches for the Government's review, concurrence, or non-concurrence. The Government will provide the Contractor a concurrence or non-concurrence decision within seven business days.

Resumes submitted for personnel assigned to this PWS will contain documented experience directly applicable to the functions to be performed. Prior work experiences will be specific and of sufficient variety and duration that the personnel can effectively and efficiently perform the assigned functions.

1.10.4. Although Contractor personnel do not work for the Government, the Government may request removal (permanent or temporary) of personnel from performance on this task order for providing fraudulent qualification documentation, behaving in an unprofessional manner, poor performance, or if a reasonable person considers their actions are considered unacceptable.

1.10.5. If the Government notifies the Contractor that the employment or the continued employment of any Contractor personnel is prejudicial to the interests or endangers the security of the U.S. that person shall be removed and barred from the worksite. This includes security deviations/incidents and credible derogatory information on Contractor personnel during the task order performance. The Contractor shall make any changes necessary in the appointment(s). Security incidents involving Contractor personnel shall be posted by Government Security personnel and the details forwarded to the Contractor Facility Security Officer (FSO) for action.

1.11. Service Contract Reporting: The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for the performance of services provided under task order(s) issued against this IDIQ contract within the System for Award Management (SAM) Service Contract Reporting (SCR) workspace at https://sam.gov.

Reporting inputs shall be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the SAM help desk at: https://sam.gov/content/help.

1.12. Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractors will be required to obtain Common Access Cards (CAC) for computer usage and building passes for access to the Pentagon and related facilities. All Contractor personnel are required to have an email signature block in the following format for all email messages:

Name Title Name of Company In Support of [Insert Name of Government Organization Supporting] Government Issued Non-Secure Internet Protocol Router (NIPR) Email

(*Note: Secure Internet Protocol Router (SIPR) may also be listed if applicable) Government Phone Number

1.13. Organizational Conflict of Interest: Contractor and Subcontractor personnel performing work under a task order issued against this IDIQ contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the task order CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the task order CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the task order CO and in the event the task order CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the task order CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.13.1. Non-Disclosure: Each Contractor personnel performing work under a task order issued against this IDIQ contract shall sign a Non-Disclosure Agreement (NDA) within five business days of task order award and/or when onboarding in support of the individual task order. Activities in task order PWS’ may require the Contractor to receive Government Furnished Information (GFI), and access data and information proprietary to other Contractors or Government agencies and/or of such a nature that its dissemination or use, other than in performance of the task order PWS, would be adverse to the interests of the Government and/or others. Contractor personnel, subcontractor personnel, and consultant personnel, shall not divulge or release data or information developed or obtained in performance of this PWS except to Government authorized personnel or upon written approval from the task order CO or COR. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as required in the performance of the task order PWS. The limitations above do not apply to data or information that has been made public by the Government. All products, deliverables and work produced, as well as associated back-up documentation, shall be considered the property of the Government.

1.14. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend a kick-off meeting, convened by the CO and COR after task order award, in accordance with FAR Subpart 42.5. The CO, COR and other government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the CO will apprise the Contractor of how the Government evaluates the Contractor's performance and the Contractor will apprise the Government of current issues or concerns. Appropriate action shall be taken to resolve outstanding issues within five business days. These meetings shall be at no additional cost to the Government.

1.15. Transition Phase-In/Phase-Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30-day phase-in/phase-out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.15.1. Phase In: The Contractor shall ensure all existing and applicable services and support are successfully transitioned from incumbent Contractor to the new Contractor immediately after notice-to-proceed on task orders resulting from the IDIQ as a whole in accordance with the Contractor initial phase-in plan. The Contractor shall identify how they will address:

• Continuity measures

• Personnel

• Training

• Past performance experience with incumbent contract support and transition to new contract (including processes and procedures that were employed that resulted in minimal interruption of client support)

• Other salient issues regarding transitions from an incumbent Contractor may also be included.

1.15.2. Phase Out: The Contractor shall provide a phase out plan no later than 60 days prior to expiration of the final task order(s) to the Government designated representative. The Contractor shall identify how it will coordinate with the incoming Contractor and Government personnel to transfer knowledge to minimize disruption of transferring to a new contract regarding the following:

• Program/Project management processes

• Point of Contact

• Location of documentation

• Appropriate Contractor to Contractor coordination to ensure a seamless transition

• Establish and maintain effective communication with the incoming Contractor/Government personnel for the period of the transition via weekly status meetings

1.16. Monthly Status Report: Reporting requirements for the monthly status reports will be outlined at the initial orientation meeting. The report will be due prior to the 10th of each month. It is expected that these will include, but not be limited to:

• Program Status, to include objectives met, work completed and work outstanding

• Issues or obstacles impeding progress and recommended solutions

• Status of deliverable/milestones

• Issues and resolutions

• Resources planning/status

• Topics or issues identified by the Government COR

• Budget total to include costs to date and for the reporting period

Part 2 Definitions and Acronyms

2. Definitions and Acronyms:

2.1. Definitions:

2.1.1. Contractor. An offeror, supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. Contracting Officer’s Representative. An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.8. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. Quality Assurance Surveillance Plan. An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Subcontractor.

2.1.12. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. Work Week. Monday through Friday, unless specified otherwise.

2.2. Acronyms:

ACLB Administrative and Contract Liaison Branch

ACOR Alternate Contracting Officers Representative CAC Common Access Card CATMS Correspondence and Task Management System CCE Contracting Center of Excellence CFR Code of Federal Regulations CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf CS Contract Specialist DCSA Defense Counterintelligence and Security Agency DD Form 250 Department of Defense Form 250 (Receiving Report) DD Form 254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMD Directorate Management Division DMDC Defense Manpower Data Center DoD Department of Defense ET Eastern Time FAR Federal Acquisition Regulation FFP Firm-Fixed-Price FOSD Facilities Operations and Services Division FSD Facilities Services Directorate GFE Government Furnished Equipment GFI Government Furnished Information GFP Government Furnished Property HCB Human Capital Branch ITD Integrated Technology Division NCR National Capital Region NDA Non-Disclosure Agreement NIPR Non-Secure Internet Protocol Router OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSD Office of the Secretary of Defense PI/PO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SAM System for Award Management SCD Standards and Compliance Division SCR Service Contract Reporting SecDef Secretary of Defense SPD Space Portfolio Division TE Technical Exhibit TOPM Task Order Project Manager WAWF Wide Area Workflow WHS Washington Headquarters Services

Part 3 Government Furnished Property, Equipment and Services

3. Government Furnished Items and Services:

3.1. Services: The Government will provide access to training on government specific applications, systems, and equipment to the Contractor. The Contractor shall demonstrate to the Government, prior to assignment, that Contractor personnel have the requisite knowledge, skills, and experience to perform the task order PWS tasks.

3.2. Facilities: The Government will provide the necessary workspace and office equipment (e.g., desk, chair, computer, printer, copier, telephone, and consumer operating supplies) to the Contractor staff to provide the support outlined in the task order PWS. The Government will issue CACs. CACs shall be returned immediately when a Contractor employee departs or upon expiration of the task order. The Contractor will be allowed access to the Government's facilities.

3.3. Utilities: The Government will provide all utilities in Government facilities made available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct personnel in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: The Government will provide laptops or desktops as part of this requirement, and will maintain a current listing of the equipment assigned to Contractor personnel. Contractor personnel shall ensure issued laptops are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not transfer any information to a Government computer that is not authorized or use the computer for unauthorized purposes. In the event, a laptop is lost, or the security of a computer is compromised, the Contractor may be held financially liable, upon written direction of the CO, to replace or repair the affected computer with no additional cost to the Government. The Government may replace the affected computer and deduct the cost of such from the monthly payment due to the Contractor. Reference FAR clause 52.245-1 and Defense Federal Acquisition Regulation Supplement (DFARS) clauses 252.215-7007 and 252.245-7001 for the liability of the Government Furnished Equipment and Government Furnished Property.

3.5. Systems: Contractor personnel with a valid background investigation and need for access, will be provided access to the Government’s base unclassified computer network and its inherent capabilities including, but not limited to internet access, email, file and print services, and remote network access. The Contractor shall be aware of and abide by all Government regulations concerning authorized use of the Government's computer network including the restriction against using the network to recruit Government personnel or advertise job openings.

3.6. Materials: The Government will provide Contractor access to Standard Operating Procedures and Policies; DoD Directives/Instructions and historical files to complete the tasks outline in the PWS.

3.7. Information: All Government unique information related to this IDIQ contract and issued task orders, which is necessary for Contractor performance, will be made available to the Contractor. The COR will be the point of contact for identification of any required information to be supplied by the Government.

Part 4 Contractor Furnished Items and Services

4. Contractor Furnished Items and Responsibilities:

4.1. General: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, supervision, and other items necessary to perform Administrative, Management, Financial and Professional Support Services as defined under this IDIQ or the respective Request for Task Order Quote (RFTOQ), except for those items specified as government furnished property and services.

4.2. Clearance: The Contractor shall possess and maintain a Secret FCL from the DCSA. Additionally, Contractor personnel performing work at the task order level under this contract shall have a Secret personnel security clearance (PCL) from the DCSA (or another recognized adjudication facility in the Joint Personnel Adjudication System (JPAS)) at time of task order award and shall maintain the required PCL through the life of the task order.

4.2.1. The DD Form 254 (DoD Contract Security Classification Specification) will be completed within the National Industrial Security Program (NISP) Contracts Classification System (NCCS) at contract award. The DD Form 254 will be housed within the NCCS through the life of the contract (https://tesseract.cloud.dcsa.mil/nccs/). The Contractor will be required to be registered within NCCS to gain access to the DD Form 254. Information on the NCCS registration process can be found at: https://www.dcsa.mil/Systems-Applications/NISP-Contracts- Classification-System-NCCS/.

4.3. Materials: For any tasks performed off-site or at a Contractor facility the Contractor shall furnish the materials and supplies necessary to accomplish the requirement.

4.4. Equipment: For any tasks performed off-site or at a Contractor facility the Contractor shall furnish the equipment necessary to accomplish the requirement.

https://tesseract.cloud.dcsa.mil/nccs/ https://www.dcsa.mil/Systems-Applications/NISP-Contracts-Classification-System-NCCS/ https://www.dcsa.mil/Systems-Applications/NISP-Contracts-Classification-System-NCCS/

Part 5 General Tasks

5. Services: The Contractor shall provide administrative, acquisition, financial management, professional, and program management support services for the Government. The Contractor shall be directly responsible for ensuring the accuracy, timeliness, and completion of all requirements under this IDIQ. The number, type, and essential skills for Contractor personnel shall be dictated by the tasks identified at the task order level. The brief description of tasks below provides an overview of the task areas that will be well defined at the task order level. As required by individual task order PWS’, the Contractor shall provide support services that fall into the following categories:

• (5.1) Task 1 – Administrative Support Services

• (5.2) Task 2 – Acquisition Support Services

• (5.3) Task 3 – Financial Management Support Services

• (5.4) Task 4 – Professional Support Services

• (5.5) Task 5 – Program Management Support Services

5.1. Administrative Support Services: The Contractor shall provide expert level administrative support services to various levels within WHS Directorates, Divisions, and Branches as they execute their mission to be an essential capabilities provider that enables the SecDef, Senior DoD leaders, and their staff to fulfill the mission of the DoD.

The Contractor shall be highly proficient with software packages including, but not limited to, Microsoft Office Suite applications (i.e. Word, Excel, PowerPoint, Outlook Calendar, Project, Internet Explorer, and Access), and Adobe Acrobat Reader (Adobe). The Contractor shall be responsible for tracking and coordinating all taskers/drills/exercises within the office to ensure no deadlines are missed. The Contractor shall have general knowledge and experience in management, with the ability to effectively interact with staff at all levels of DoD Government. It is also essential that the Contractor has the ability to provide administrative support for meetings, correspondence, and gathering background information to support senior officials’ attendance at meetings. The Contractor shall maintain the calendars of office personnel, coordinate the daily activities, and travel schedules to resolve conflicting priorities and requirements and ensure support for attendance at high profile meetings. The Contractor shall prepare formal, official correspondence based on drafts from senior level persons in the office. The Contractor shall assist in preparing required reports and presentations. The Contractor shall answer the telephone and refer the calls to other responsible individuals within the office. The administrative staff will serve as the interface with the public whenever there are inquiries concerning the office, including the greeting of high-level officials. The Contractor shall be responsible for coordination of office administrative functions including office administration, office space management, scheduling office events and ordering supplies. The Contractor shall prepare Defense Travel System (DTS) authorizations, travel orders and vouchers for designated leadership within FSD. The Contractor shall have experience in administrative support. The Contractor shall perform other appropriate duties as identified at the task order level.

5.2. Acquisition Support Services. The Contractor shall perform a wide range of professional acquisition and contract management support related services to FSD and all of its participating Divisions. The Contractor shall assist in preparing pre-award PWS, Statements of Work (SOW), Statements of Objective (SOO), and other requirements documents. This task area includes assisting FSD offices in researching and drafting specifications and standards, including developing performance measures, providing consultation and recommendations; coordinating requirements documents and developing evaluation criteria. The Contractor shall assist in conducting market research to identify potential sources and contract vehicles. Potential sources shall include socio-economic program participants (i.e., small businesses, small and disadvantaged businesses, HUB Zone businesses). Potential vehicles shall include Government-wide Agency Contracts, and other agency contracts. The Contractor shall conduct market surveys and prepare written documentation of market research. Document small business capability analysis.

Prepare and coordinate with the WHS Acquisition Director to have Requests for Information (RFIs) posted. Prepare and support requests and requirements for Industry Days. Assisting the Government in preparing Independent Government Cost Estimates (IGCEs). Research analysis may include, but is not limited to, past purchases of the products or services, current market value of the products or services, other agency purchases of similar products and services. The Contractor shall provide advice, guidance, and recommendations for all elements in acquisition plans, including approaches, options, strategies, risks, contracting methods, competition, sources, cost, milestone schedule, etc. regarding the Government’s requirements for all elements in acquisition planning (including Acquisition Strategy, Options, Risks, Contracting Methods, Costs, Milestone Schedule, etc.). Research existing Government-wide contracts for available products and services. Evaluate different approaches to and sources for acquisition plan support. Research available suppliers and compare the services and costs of obtaining support from the different providers. The Contractor shall provide post award support by preparing appropriate documentation for modifications, including the exercise of options, change orders and other post-award administration requirements.

Assist FSD in monitoring contractor performance for all FSD requirements, including schedules and milestones, in accordance with the terms of the FSD requirement to ensure performance meets the contract requirements. Assist the CO and COR in the resolution of performance problems. The Contractor shall assist in tracking all FSD requirements to provide leadership with all information pertinent to the acquisitions and to aid in forecasting for future requirements as well as assisting leadership in making budgetary decisions. The Contractor shall assist in developing Contract Updates for senior leadership to discuss upcoming requirements. The Contractor shall perform other appropriate duties as identified at the task order level.

5.3. Financial Management Services. The Contractor shall provide support to the planning and execution of directorate, division, and branch-level operating resource budgets and execution of long-range planning of programs. The support will take the form of strategic resource management analysis and the planning, programming, budgeting, executing, (PPBE) and tracking of data. Detailed financial management support will include maintaining cognizance of the status of approved, deferred, and released funds and provide appropriate tracking documentation.

Assist in providing financial and budget support and analysis for FSD. Provide funding, forecasting, programming, budget information, execution status and funds reconciliation, following the PPBE process, using the requested Financial Management tools and systems. The Contractor shall maintain cognizance of the status of approved deferred and released funds and appropriate tracking documentation and shall monitor, collect, collate, annotate and promulgate obligation and expenditure rates of committed funds for each FSD requirement. The Contractor shall maintain cognizance of various program funds, and provide financial information and obligation/expenditure graphs for senior leadership review of FSD’s financial performance. The Contractor shall maintain accurate audit trails to separately track, record, and report the status of each funding document to ensure proper use of all funds (active, expired, and cancelled). The Contractor shall provide financial information for the preparation and execution of financial documents. The Contractor shall coordinate with directorate, division, and branch leadership as required in performance of budget execution or justification. The Contractor shall provide draft information for data calls to higher organizations on an as needed basis. The Contractor shall provide decision support to management to contribute in the development of program and budget submissions. The Contractor shall perform other appropriate duties as identified at the task order level.

5.4. Professional Support Services: The Contractor shall provide general professional support services to include drafting internal policies, reports, briefings and other content for management consumption. General support will be provided based upon knowledge of the Government’s programs and activities; agency missions, policies, and objectives; management principles and processes. The Contractor shall support WHS efforts through the demonstrated use of a wide variety of management and analytical skills, judgment, discretion, and knowledge of a substantial body of administrative or program principles, concepts, policies, and objectives. The Contractor shall perform analysis and provide advice to management on the evaluation of the effectiveness of directorate, division, and branch organizational programs or projects and operations. The Contractor shall present analysis through illustration/graphics support that requires visual display/presentations/aids, including videos, beyond the normal capabilities of office personnel to communicate the results of research to leadership. The Contractor shall perform other appropriate duties as identified at the task order level.

5.5. Program Management Support Services: The Contractor shall provide general program management support services to include providing management and oversight of all activities performed by Contractor personnel, including subcontractors/teaming partners, to satisfy the requirements identified in the PWS. Meet and coordinate with the COR as required to maintain satisfactory performance and to resolve issues pertaining to Government- Contractor procedures. The Contractor shall prepare written minutes of these meetings and furnish them to the Government within three business days (as identified in the task order) of the subject meeting. The Contractor shall plan, direct, and coordinate work activity for Contractor personnel to ensure an efficient and effective workforce;

and provide management, direction, administration, quality assurance, and leadership of the execution of tasks. The Contractor shall assist in the development, initiation, execution, review, analysis and support to key initiatives. The Contractor shall work with the Government in developing strategic and technical plans to promote the Government’s mission within the guidelines and timeframe requested by the COR. The Contractor shall provide research expertise and program support of Government activities with regard to procurements, schedules (technical and administrative), technical risk, user impact, and technology/system transfer efforts. The Contractor shall develop program plans, schedule, milestones, and monitor technical progress against FSD performance objectives and budget. The Contractor shall provide input to the Government regarding portfolio objectives and in carrying out associated technical and program management responsibilities. This may include technical analyses to help define, assess, and monitor the technical aspects of FSD. The Contractor shall support all activities involved with the production of briefings, reports and with the preparation of communications documents.