Addendum No. 1.pdf

PDF 139 KB Posted

Attached to
Call Center Staff Augmentation
Solicitation number
RFP-10229
Issued by
Leon County, Florida

About this file

This document is an Addendum No. 1 to a Request for Proposal (RFP) issued by the Florida Department of Financial Services (Department) for Call Center Staff Augmentation services. The RFP timeline has been revised, with the deadline for submitting questions extended to September 16, 2024, the anticipated date for posting answers moved to September 30, 2024, and the deadline for submitting responses extended to October 11, 2024. The public response opening will also be conducted via conference call on October 11, 2024, and the anticipated contract start date is November 4, 2024.

The solicitation will be administered through the Vendor Information Portal (VIP), and the Department is seeking competitive sealed bids from qualified vendors to procure Call Center staff augmentation services. Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.

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Text version

2425-02 RFP CS

Call Center Staff Augmentation

Addendum No. 1

Failure to file a protest within the time prescribed in section 120.57(3), F.S., or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, F.S.

MODIFICATIONS

Changes to the RFP are indicated by an underscore, deletions are indicated by a strikethrough.

Please be advised that the following changes are applicable to the original specifications of the above-referenced RFP:

1. Section 2.2, Timeline, is hereby amended as indicated below:

Event Event Time Eastern Time

(ET)

Event Date

RFP posted on the VIP. NA 9/9/2024

Deadline to submit questions to Procurement Officer. 5:00 P.M. 9/16/2024

Anticipated date to post answers to Respondents’ questions on VIP. 3:00 P.M. 9/23/2024 9/30/2024

Deadline to submit Responses and all required documents to the Department. 4:00 P.M. 10/8/2024

10/11/2024

Public Response opening.

Department of Financial Services 200 E. Gaines Street, Larson Building Tallahassee, FL, 32399

NOTE: The public opening will also be conducted via conference call. To attend the public opening call 888-585-9008 and when prompted use Conference No.: 819-252-704. Attendance at this public opening is not required.

4:15 P.M. 10/8/2024 10/11/2024

Anticipated date to post Notice of Intent to Award on VIP. N/A 10/22/2024

Anticipated Contract start date. N/A 11/4/2024

File details come from the government source that posted it. Updated .