Addendum_A_-_STAR_Center_Service_Level_Chart.pdf

Service for STAR Center

1. GENERAL OFFICE AREAS How often?

a. Vacuum carpeted floors T/F

b. Empty office trash, replace all liners and return receptacles to original location Daily

c. Empty recycling bins Weekly

d. Wet mop and remove scuff marks from all non-carpeted floors Daily

e. Clean and thoroughly polish drinking fountains Daily

f. Clean and disinfect all public counters Daily

g. Remove fingerprints from entrance glass Daily

h. Clean and disinfect doorknobs and light switches Daily

i. Spray buff all tile / terrazzo floor areas according to industry standards. M/F

j. Clean vertical and/or mini blinds Bi-Weekly

k. Dust tops of desk areas in offices. Weekly

l. Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures. Monthy

m. Wipe down doors with non-abrasive cleaner Monthy

n. Wipe clean all vents and diffusers Bi-Weekly

o. Dust horizontal & vertical surfaces Weekly

p. Spot clean carpets As Needed

q. Vacuum with hand tool around copy machines and other equipment Bi-Weekly

2. CONFERENCE ROOMS How often?

a. Vacuum carpeted floors Check daily/As needed

b. Empty trash, replace all liners and return receptacles to original location Daily

c. Damp mop and remove scuff marks from all non-carpeted floors Daily

d. Clean and disinfect conference tables Daily

e. Dust all ledges Weekly

f. Wipe clean all vents and diffusers Bi-Weekly g Clean glass cases Monthy

h. Dust horizontal & vertical surfaces Weekly

i. Spot clean carpets As Needed

3. REST ROOMS How often?

a. Wet mop floors using a germicidal detergent solution Daily

b. Empty receptacle trash, replace liner Daily

c. Empty and clean sanitary napkin disposal units and wrap for separate disposal. Replace liners Daily

d. Clean and polish mirrors Daily

e. Clean and disinfect toilets and urinals, inside and out and install urinal deodorizer blocks as designated. Polish bright work. Clean toilet seats on both sides. Remove any rust, discoloration, and calcium build-up on/around bathroom fixtures with a non-acidic product. No chemicals are to be left in toilets or urinals or on fixture surfaces.

Daily

f. Wipe towel cabinets Daily

g. Check and refill all toilet paper, towel dispensers, hand soap dispensers, etc. Replacement soap cartridges shall be of the type designated for the dispenser. Daily

4. BREAK ROOMS How often?

a. Empty kitchen trash and replace liners Daily

b. Wet mop non-carpeted floors Daily

c. Clean and disinfect sinks and counters Daily

d. Vacuum carpeted floors Daily

e. Wipe down outside of cabinetry Weekly

f. Clean vertical and/or mini blinds Monthy

g. Wipe clean all vents, diffusers, and exhaust hoods Weekly

h. Clean and polish stainless steel, chrome and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures. Monthy

i. Dust horizontal & vertical surfaces Weekly

j. Machine scrub floors Monthy

k. Clean floor grout (see section 3 for detail) Semi-Annual

5. LOBBIES, PUBLIC AREAS, ENTRANCES & VESTIBULES How often?

a. Vacuum carpeted floors Daily

b. Wet mop all non-carpeted floors Daily

c. Clean entrance glass doors and revolving glass doors. Clean framework, including transoms and sidelights- interior and exterior Daily

d. Clean ledges and moldings, inside and exterior of entry way doors Daily

e. Empty, replace liner, and clean outside of trash cans Daily

f. Clean, disinfect and polish all public telephones Daily

g. Clean all door brass and/or stainless brushed steel Daily

h. Empty all exterior ashtrays, recycling and trash receptacles of cigarette butts and debris Daily

i. Continuously dry mop non-carpeted lobby floor on rainy days, during normal business hours As Needed

j. Wipe clean and polish all glass and mirrored surfaces Daily

k. Remove unsightly soil, grass, leaves, cans, litter, etc. from the building exterior, patios, and surrounding areas. Maintain areas around all dumpsters free of litter, trash, etc. Police grounds, parking areas, sidewalks (adjacent to buildings out to the curbing of the sidewalks), exterior exit landings, and exterior stairs. Empty all trash cans in Parking Lots.

Daily

l. Dust and wipe clean all flat surfaces, walls, windowsills, pillars and other flat areas Weekly

m. Machine scrub non-carpeted floors Weekly

n. Clean vertical and/or mini blinds Weekly

o. Wipe clean all vents and diffusers Weekly

p. Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures Bi-Weekly

q. Dust horizontal & vertical surfaces Weekly

r. Wash all public waste receptacles Quarterly

s. Spot clean carpets As Needed

t. Clean floor grout (see section C3 for detail) Annually

6. CORRIDORS How often?

a. Vacuum carpeted floor Daily

b. Damp mop and/or spray buff all non-carpeted floors Daily

c. Empty, replace liner and wipe trash receptacles Daily

d. Wipe clean all vents and diffusers Bi-Weekly

e. Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures. Monthy

f. Dust horizontal & vertical surfaces Weekly

g. Spot clean carpets As Needed

h. Clean vertical and/or mini blinds Weekly

i. Wax and strip non-carpeted floors per the Floor Care Section, (see section C3 for detail) Bi-Annual

7. STAIRWAYS How often?

a. Sweep or vacuum steps and landings M/W/F

b. Wipe banisters and ledges M/W/F

c. Wet mop non-carpeted stairs and landings Weekly

d. Wipe and clean all railings and doors Weekly

e. Wipe clean all vents and diffusers Bi-Weekly

f. Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures. Monthy

g. Dust horizontal & vertical surfaces Weekly

h. Spot clean carpets As Needed

i. Remove chewing gum, litter, mop up spills, knock down cobwebs M/W/F

8. ELEVATORS How often?

a. Wipe elevator cab walls to keep high sheen and to remove fingerprints M/W/F

b. Clean and disinfect control button panel Daily

c. Vacuum carpeted floor, wet mop non-carpeted floors M/W/F

d. Clean and vacuum all door tracks and polish all door interior and exterior surfaces M/W/F

e. Wipe mirrored surfaces in the elevator cabs M/W/F

f. Wipe clean all ledges, vents and diffusers Weekly

g. Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures. Monthy

h. Dust horizontal & vertical surfaces Weekly

i. Spot clean carpets As Needed