Addendum 02 - 130-WTCC1421925919-24TM - Student Assistance Program.pdf
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- Solicitation number
- Doc1421925919
- Issued by
- Wake County, North Carolina
About this file
This Solicitation Addendum is issued by Wake Technical Community College (WTCC) for RFP 130-WTCC1421925919-24TM, a Student Assistance Program (SAP) procurement. The addendum documents vendor questions and WTCC's responses regarding the RFP, clarifying key details about service requirements. The solicitation seeks a vendor to provide comprehensive student support services, including mental health counseling, legal and financial counseling, with specific parameters such as virtual and telephonic service delivery. The document confirms the student count for SAP services is 29,000, with services targeted at long-term non-degree and degree-seeking students. The solicitation opening date is April 24, 2025, at 3:00 p.m. Eastern time.
The addendum provides critical insights into WTCC's expectations, including enrollment details (25,130 unduplicated degree-seeking students, with approximately 2/3 attending part-time) and specific service model requirements. WTCC explicitly states its requirements, such as not considering vendors who cannot serve family members, cannot provide onsite critical incident support, or do not meet specific counseling service standards. The college seeks a comprehensive service model encompassing mental health counseling (virtual, telephonic, consultation), legal services (virtual triage, attorney referrals), and financial counseling, all delivered through virtual and telephonic platforms with unlimited online tool access. The responses indicate a detailed and structured approach to selecting a Student Assistance Program provider that can comprehensively support their diverse student population.
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Text version
North Carolina Solicitation Addendum Version Date: 11/2021
Page | 1
SOLCITATION ADDENDUM
FAILURE TO RETURN THIS ADDENDUM MAY SUBJECT YOUR RESPONSE TO REJECTION.
1. The following are questions received about the Solicitation and WTCC’s responses:
Question # RFP Section # Vendor Question WTCC Response
1.
RFP Section 5.2.e
Are you willing to consider a vendor that serves students but not their family members?
No.
2.
RFP Section 5.2.h
Can you please clarify whether the vendor would be required to produce the hard copy materials, or would be required to provide the digital documents from which hard copies would be created?
Vendor is required to provide digital documents from which hard copies are created.
3.
RFP Section 5.2.k
Can you please elaborate on what is meant by "legal and financial counseling services"?
Legal: Access to qualified legal professionals (i.e. paralegal or legal assistant) for consultation by phone, related to a legal issue or concern. For students who have a legal need requiring assistance beyond consultation, Vendor provides a referral to a local Attorney with the appropriate expertise for the student’s need at a discounted rate. Also includes free links to basic legal forms.
Financial: Access to qualified financial professionals (i.e. counselor or educator) for assistance by phone, Issuing Agency: Wake Tech Community College
Solicitation Number: 130-WTCC1421925919-24TM
Solicitation Description: Student Assistance Program (SAP)
Solicitation Opening Date and Time:
April 24, 2025 at 3:00 p.m. (Eastern time)
Addendum Number: 02
Addendum Date: 4/15/2025
Purchasing Agent: Tangela M. Malloy
SOLICITATION NUMBER: 130-WTCC1421925919-24TM
ADDENDUM NUMBER: 2
Page | 2 related to financial needs such as identify theft, building a budget, understanding savings, bankruptcy education or buying a home. Professionals do not sell or promote any financial products but may refer to appropriate non-profit services/links/resources.
4.
RFP Section 5.2.i
Are you willing to consider a vendor that does not directly provide onsite support in the event of a critical incident?
No.
5.
General
Could you clarify the total enrollment and breakdown of FTE at Wake Technical CC, include full-time and part-time enrollment numbers (e.g., non-degree seeking programs)? Any additional information regarding official enrollment numbers would be greatly appreciated.
Fall 2024 enrollment-unduplicated degree-seeking students: 25,130;
approximately 2/3 of these students attend part-time and 1/3 attend full-time.
Fall 2024 FTE (degree-seeking students):
8,994.
Wake Tech enrolls a significant number of non-degree seeking students for a variety of short-term training offerings (1day), as well as some long-term training programs. SAP services are provided to long-term non-degree seeking students only. SAP Services are not marketed or provided to students enrolled in the short-term trainings in order to manage program costs and scale.
Fall 2024 enrollment in long-term, non-degree training programs: 4800.
6.
RFP Section 1
In section 1.0, the RFP notes 74,000 students. You currently cover closer to 25,000 students.
What is the intended student count for this RFP?
What session model would you like quoted for this RFP?
Section 1.0 is WTCC Background information. The student count for SAP services is 29,000.
Mental health counseling: Virtual, telephonic, virtual triage, consultation, counseling and unlimited access to online tools.
Legal: Virtual and telephonic triage and consultation, referral to Attorneys, SOLICITATION NUMBER: 130-WTCC1421925919-24TM
ADDENDUM NUMBER: 2
Page | 3 when appropriate, at reduced rate and unlimited access to online tools.
Financial: Virtual and telephonic consultation, and unlimited access to online tools.
7. RFF Section 5.4 In section 5.4, you request "a sample service agreement that includes a listing of all services available as a result of this RFP."
Are you requesting a sample contract or scope of services as part of the technical approach?
A sample Service Agreement will be sufficient.
Check ONLY ONE of the following options and return one properly executed copy of this Addendum prior to the Solicitation opening time and date.
☐ A response was submitted prior to this Addendum. An updated response has been submitted to address the changes resulting from this Addendum.
☐ A response was submitted prior to this Addendum. NO CHANGES have resulted from this Addendum.
☐ A response was not submitted prior to this Addendum. ANY CHANGES resulting from this Addendum are included in our response.
ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME
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