1503010 C Custodial v2.pdf

1503010 – Custodial Spec Item Title 1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.2.2 List of Approved Chemicals

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.3.2 Employee Training

2.3.3 Immunizations

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Lunch/Break Room Cleaning

3.1.1.5 Entrance Cleaning

3.1.1.6 Interior Glass Surfaces Cleaning

3.1.1.7 Drinking Fountains Cleaning

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Wet Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.1.5.2 Emptying Perimeter Waste Containers

3.2 Unscheduled Services

4 Non-Recurring Work

1503010 - Custodial Spec Item

Title Description

1 General Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at the following locations:

Public Works Department (PWD) Washington Region U.S. Naval Observatory (USNO) Region Carderock NAVFAC Carderock

Public Works Department (PWD) South Potomac (Dahlgren, VA and Indian Head, MD)

Region Dahlgren BUMED Dahlgren DODDS School Dahlgren Navy Exchange Dahlgren DECA Dahlgren Air Force Dahlgren Naval Surface and Mine Warfighting Development Center

(NSMWDC) Dahlgren Region Indian Head Naval Surface Warfare Center (NSWC) Indian Head EOD Tech Div Indian Head BUMED Indian Head NAVFAC Indian Head NRL Pomonkey Indian Head SEALOG Indian Head DIA (Bldg 1662)

Public Works Department (PWD) Patuxent River

Region NSA Patuxent River and Webster Field Region Solomon’s Annex NAWC Webster Field COMFRC Solomon’s Annex

1.1 Concept of

Operations

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

Custodial services do not include any repair work of facilities or fixtures. This is included in 1502000, Facilities Investment.

Custodial services include waste removal for buildings and service locations to collection points, but disposal of waste from collection sites is addressed in 1503030 Integrated Solid Waste Management.

Removal and disposal of biohazardous waste (from areas such as medical centers) is addressed in 1800000 Environmental.

Spec Item Title Description 2 Management &

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and Licensing

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F.

2.2.2 List of Approved

Chemicals

All chemicals proposed for use on this contract shall be submitted to the KO for approval per Section F. No chemical, product, or materials shall be permitted on Government property without prior approval.

2.3 Special

Requirement

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR- 1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.3.2 Employee Training All Contractor personnel shall complete pre-employment training see section F. A training document for each employee shall become a portion of the employee’s permanent record.

The Topics for pre-employment training shall cover:

Infection Control HIPAA (Health Insurance Portability and Accountability Act) regulations address security and privacy of “protected health information” (PHI)

Safety Management Plan Hazardous Materials Hazardous Waste Emergency Preparedness Life Safety (Fire Training) Utilities

The Contractor shall implement annual training on all pre-employment training topics and any new training topics as the result in Hospital requirements changing.

The Contractor shall submit a complete lesson plan for each topic of required pre-employment and annual training per Section F. The lesson plans and complete training program shall be part of the Contractor’s Environment of Care Policy and Procedures Manual and available for review at any time.

2.3.3 Immunizations All Contractor personnel are required to have the following immunizations prior to working at the Naval Branch Clinics at the Washington Navy Yard and Quantico.

1. Hepatitis B Immunizations

2. Tuberculosis Testing: Documentation of an annual (on employee’s birthday) Two (2) step PPD skin test and or a TB X-Ray Screening.

3. Measles, Mumps, Rubella Immunization: Documentation of immunity or two (Measles, Mumps, Rubella inoculations if born after 1957 or one (1) if born before 1957.

4. Tetanus/Diphtheria/Pertussis Immunization: Documentation of having received one (1) Tetanus/Diphtheria/Pertussis inoculation every ten years.

5. Varicella (Chicken Pox) Immunization: Documentation of immunity status or two (2) Varivax inoculations.

It is the Contractor’s responsibility to provide the above immunizations and an up-to-date shot for all personnel and all personnel medical records shall be maintained on site.

Furthermore, If any immunizations are administered by the Government, a copy of the Government’s Occupational Health record shall be maintained in the Contractor’s personnel medical records. It is the Contractor’s responsibility to determine and schedule when any Government administered immunization or test is required.

It is the Contractor’s responsibility to review the medical records and shot records of all their personnel annually to determine if updates to immunizations and tests are required.

Refer to section F.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-1503010-03.

Spec Item Title Performance

Objective Related Information Performance

Standard 3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Common Output Level Standards (COLS) are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands.

Services and associated frequencies are specified for the Base Measures of COL3 and COL4 along with two levels of Additional Measures for COL3 and COL4, respectively, as shown in J-1503010-01.

Facilities or spaces listed as Prestige in the Custodial Inventory provided in J- 1503010-07 receive services at the associated frequencies shown for Prestige Areas in J- 1503010-01. The Contractor shall provide services at the frequencies specified based on the awarded CLINs (for the selected COL level) listed in Section B.

Customers not funded by CNIC receive services at the associated frequencies shown by Service Class in J-1503010-02.

The Contractor shall perform service at frequencies given in J-1503010-03 per Mandated Service Classes for Hospitals and Clinics, and J-1503010-04 per Mandated Service Classes for Child Youth Program Facilities.

See Section J-1503010-06 for maps and locations.

A Custodial Inventory is provided in J-1503010-07 detailing type of space, floor type, square footage, and other relevant information.

Facilities are clean and sightly, consistent with the specified COLS and/or service class.

Objective Related Information Performance

Standard

3.1 Scheduled Services The Contractor

shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall provide an Annual Work schedule per Section F 1503010 Custodial Services –Deliverables or Performance. The schedule shall clearly indicate the day of performance to include a four

(4) hour window of each service for each building.

See Section J-1503010-08 to J-1503010-11 for Annual Work Schedules and J-1503310-12 for Monthly Work Schedule templates.

Facilities are clean and sightly, consistent with the specified COLS and/or service class.

Work is completed in accordance with the Contractor’s schedule.

3.1.1 Space Cleaning The Contractor

shall clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

Spaces are clean and sightly consistent with the specified COLS and/or service class.

Furniture and other items moved returned to original position.

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed 20 pounds in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-01.

All waste shall be moved to designated refuse containers.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

Objective Related Information Performance

Standard

3.1.1.2 Emptying

Recycling Containers shall empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE." Waste collection excludes individual items that exceed 20 pounds in weight.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

Provide liners for plastic and glass containers.

The Contractor shall collect all recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-03.

All recyclable material shall be moved to building collection site. Interior collection points and building collection sites are identified on Floor Plans included in J-1503010-08.

Informational Note: The Government has found on previous contracts that collection of recyclable material two times per month has maintained services at an acceptable level.

Recycling containers are empty and clean.

Services are performed at the specified frequencies.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., partitions, radiators, hand rails, grills, ledges, sills, walls, moldings, ledges, baseboards, doors, and light fixtures) to a maximum height of 7'-0" above floor level.

Insert cleaning restrictions, e.g., Low area cleaning does not include desktops of occupied cubicles or offices.

Areas to receive low area cleaning are identified on the

Surfaces are clean.

Cleaning is performed at the

Objective Related Information Performance

Standard Custodial Inventory provided in J- 1503010-09.

3.1.1.4 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas.

Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Lunch/break room is clean and sanitary.

Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the specified frequencies.

3.1.1.5 Entrance Cleaning The Contractor

shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

3.1.1.6 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.

Glass surfaces include but are not limited to interior doors, partitions, and walls.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Cleaning is performed at the specified frequencies.

3.1.1.7 Drinking Fountains

Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

Drinking fountains are clean, sanitary, and sightly.

Cleaning is performed at the

Objective Related Information Performance

Standard specified frequencies.

3.1.2 Floor Care The Contractor

shall provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors are clean and sightly consistent with the specified COLS and/or service class.

3.1.2.1 Sweeping and Dust

Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

Carpets and rugs are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.3 Cleaning Walk-off

Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the

Objective Related Information Performance

Standard

3.1.2.4 Spray Cleaning

and Buffing The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.5 Wet Mopping The Contractor

shall wet mop floors to ensure that floors are clean.

The Contractor shall wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Hospital, clinic, CDC, Youth Center, kitchen, lunch/break room and galley floors shall be sanitized.

Floors are clean.

Hospital, clinic, CDC, Youth Center, kitchen, lunch/break room and galley floors are clean and sanitary.

Services are performed at the specified frequencies.

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and

Objective Related Information Performance

Standard use in a timely manner.

passable in 12 hours.

Services are performed at the specified frequencies.

3.1.3 Restroom Services The Contractor

shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the KO when dispensers, fixtures, and drinking fountains are damaged or missing.

The Contractor shall clean locker rooms and showers as part of restroom services.

Restrooms are clean, sanitary, and sightly consistent with the specified service class and

COLS.

Restrooms are adequately stocked with restroom supplies.

Services are performed at the specified frequencies.

3.1.3.1 Restroom Cleaning The Contractor

shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

All waterless urinals shall be maintained in accordance with manufacturers’ recommendations, and at the frequency required by use.

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the specified frequencies.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

Restroom supplies are filled to capacity and are available.

Objective Related Information Performance

Standard with sufficient supplies and waste containers are emptied.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the specified frequencies.

3.1.4 Group

Shower/Locker Room Cleaning shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

Cleaning is performed at the specified frequencies.

3.1.5 Building Perimeter

Services

The Contractor shall provide building perimeter services to ensure that they are sightly.

The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated on Maps and Locations shown in J-1503010- 07.

Building perimeters are sightly consistent with the specified COLS and/or service class.

Objective Related Information Performance

Standard

3.1.5.1 Debris Removal The Contractor

shall remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all debris in the designated waste container.

Building perimeters are clear of debris.

Services are performed at the specified frequencies.

3.1.5.2 Emptying

Perimeter Waste Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

3.2 Unscheduled

Services

The Contractor shall respond and complete requests for minor cleaning tasks between scheduled service intervals to ensure spaces and surfaces are clean.

Typical unscheduled services include clean up of overflowed restroom fixtures, spills, bodily fluids, muddy or wet entrances, broken glass, carpet spot cleaning and other similar items.

Contractor performs services at the same level required for similar types of services as set forth in item 3.1.

An unscheduled service is limited to two labor hours or $50 of material cost per occurrence.

Contractor shall notify the KO upon identification that the unscheduled services will exceed the unscheduled service limit. Non-Recurring work may be issued for services exceeding

Unscheduled services are completed within two hours after notification.

Objective Related Information Performance

Standard the unscheduled service limit;

the Government will only be liable for the amount of cost exceeding the unscheduled service limit.

The Contractor shall submit an Unscheduled Services Report per Section F.

Informational Note:

The following is an estimate number of Unscheduled Services by customer:

1503010 - Custodial Services

Objective Related Information Performance

Standard 4 Non-Recurring

Work Non-Recurring work may be ordered utilizing DoD FedMall in accordance with Section H or on a task order in accordance with the

PROCEDURES

FOR ISSUING

ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.

Refer to Non-Recurring Work ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for Non-Recurring work will be the same as those in Spec Item 3 where applicable.