JEFO ITSM 1333BJ21F00280013 25010 Final.pdf

This document is a Justification for Exception to Fair Opportunity (JEFO) for a six-month extension of the Information Technology Service Management Platform (ITSM) task order. The United States Patent and Trademark Office (USPTO) seeks to modify the existing task order 1333BJ21F00280013 with Four Points Technology, LLC, originally awarded on 01/06/2021. The modification will extend the task order's performance period from 07/05/2025 through 01/05/2026, with a total estimated value increase of $1,352,590.90, bringing the total contract value to $28,109,963.20.

The objective is to conduct gap analysis, platform planning, administration, development, system engineering, installation, and configuration for a cloud-based ITSM platform replacing the current BMC Remedy 7.6 system. The USPTO will use this extension to complete platform migration, align processes with industry best practices, and address implementation challenges. The modification was necessitated by significant time spent on market research, NASA schedule adjustments, and the need to enhance the competitive environment, with the Program Office anticipating a follow-on award in November 2025.